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Extraordinary experiences.
Extraordinary outcomes.
Conversational AI for customer and employee experiences
Request a Demo
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100M+
Enterprise consumers
500K+
Enterprise employees
25% - 75%
Automation rate
$500M+
In cost reduction
Read our customer success stories
COMPETITIVE LANDSCAPE
Conversational AI Platform Providers
Kore.ai is among the five most mentioned vendors in the conversational AI
platform providers' space due to its scale and commercial success
Get the Report
EXPERIENCE OPTIMIZATION
WITH VIRTUAL ASSISTANTS FOR ENTERPRISE CX AND EX
Engage your customers and employees in meaningful conversations with Kore.ai’s
industry-leading, AI-first conversational interface. Accelerate your development
with purpose-built, domain-trained, highly customizable assistants for voice and
digital channels.
CUSTOMER EXPERIENCE
AUTOMATE AND STREAMLINE CUSTOMER JOURNEYS
ACROSS VOICE AND DIGITAL CHANNELS
Use AI as a customer-service assistant to create personalized customer
experiences across voice and digital channels. Respond to and deflect complex
queries with high degrees of accuracy. Automate interactions to improve Net
Promoter Score.
Natively built, AI-First Contact Center as a Service
Learn more
Domain Pre-trained AI-First Virtual Assistant for Conversational Banking
Learn more
NEW CX Product
INTRODUCING SMARTASSIST
AI-NATIVE CONTACT CENTER AS A SERVICE
Kore.ai SmartAssist is the world’s first AI-native end-to-end Contact Center
as-a-Service [CCaaS] solution. The solution comes integrated with the
AgentAssist virtual assistant as well as an intuitive desktop console or a
unified agent workspace that enables agents to easily manage conversations.
Read more
Jump to SmartAssistRequest a Demo
EMPLOYEE EXPERIENCE
PERSONALIZE EMPLOYEE CONVERSATIONS
WITH SELF-SERVICE AUTOMATION
Delight your employees with 24/7 self-service support on-demand and personalized
conversations. Free your HR and IT teams from routine chores so they can focus
on business priorities and priority tasks.
Pre-trained, AI-First Virtual Assistant for Conversational IT usecases
Learn more
Pre-trained, AI-First Virtual Assistant for HR usecases
Learn more
AI-first collaborative workspace for employees
Learn more
KORE.AI EXPERIENCE OPTIMIZATION PLATFORM
No-Code. Maximum Containment. Enterprise Class. Superior NLP
Design, build, test and deploy AI-powered virtual assistants and automation
solutions in a secure, scalable way. Kore.ai’s Platform empowers development
professionals and citizen developers with no-code automation for your business.
Create valued customer engagements with high degrees of conversational accuracy
with ML plus Fundamental Meaning and Ontology Graph.
Go to Platform
BETTER TOGETHER. BY DESIGN.
Kore.ai increases the speed of business by automating customer and employee
interactions through digital virtual assistants built on its market-leading
conversational AI-First platform, the Kore.ai Experience Optimization Platform.
Kore.ai, achieves this with unsurpassed innovation in Natural Language
Understanding (NLU) to deliver the next generation virtual assistant creation
platform, experience delivery platforms (for CX and EX) and purpose-built
vertical and horizontal virtual assistant solutions.
Sr Manager
Industry: Miscellaneous
Role: Applications
Firm Size: 3B - 10B USD
A VERY UNIQUE CONVERSATIONAL AI PLATFORM !
Overall a great Enterprise Conversational AI platform, the different options
that you have for training – the fundamental meaning and machine learning give a
lot of flexibility.
Principal Product Manager
Industry: Media
Industry: Product Management/Marketing
Firm Size: 3B - 10B USD
SUPPORT BOT IS HELPING SAVE 100’S OF SUPPORT HOURS PER QUARTER
We’ve been able to drive significant business value since deploying our Kore.ai
built employee support Slack bot. Using the bot, we are saving hundreds of
support hours per quarter across multiple business areas (IT, Finance and HR).
JOSE ENRIQUE PONS
Lead Architect,
T-Systems
INTEGRATION WITH A WORKFLOW ENGINE WILL DEFINITIVELY SPEED UP THE PROCESS OF BOT
DEVELOPMENT
We have been using Kore.ai platform for 2.5 years. We have always had good
support from their side both in contract negotiation and on the operational
side. Over time, they improved the platform based on customer feedback. They’ve
released version 9 a few weeks ago, it’s impressive! I believe the integration
with a workflow engine will definitely speed up the process of bot development.
STACY PELLETIER
HR Digital Enablement,
Enbridge, Inc
Industry: Energy
Revenue: 30B + USD
EXCELLENT EXPERIENCE IMPLEMENTING OUR HR VIRTUAL ASSISTANT
We had an excellent experience implementing our HR virtual assistant with
Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is
always adding innovative capabilities for continuous improvement. As an HR
end-user, I have been able to learn how to create my own simple intents and
add/configure the NLP with relative ease.
Architect
Industry: Communications
Role: Enterprise Architecture and Technology Innovation
Firm Size: 30B + USD
SPEED TO MARKET CUSTOMER EXPERIENCE WITH KORE.AI’S CONVERSATIONAL AI PLATFORM
Overall we are pleased with Kore.ai as a platform to offer at enterprise level.
It has an overall life cycle from Bot concept, Build, Integrate, Test,
Production & Analytics. NLP engine wise it has 3 different engines complementing
each other allowing some street smartness with patterns to solve some complex
scenarios.
SANTOSH KUMAR
Commercial Services Lead,
Roche Diagnostics
Industry: Healthcare
Revenue: 3B + USD
EVEN NON-TECHNICAL PEOPLE CAN DEVELOP THE SOLUTION
The platform is very user-friendly, even non-technical people can configure and
develop the solution. The platform is capable of integrating external systems/
services using API.
Software Engineer
Industry: Finance
Role: Enterprise Architecture and Technology Innovation
Firm Size: 3B - 10B USD
IF YOU NEED AN AI SOLUTION, LOOK NO FURTHER
I’ve had the pleasure of working with the Kore.ai team for over two years now.
Unlike many competitors, they have been extremely hands-on and helpful in ways I
have not experienced before.
Sr Manager
Industry: Miscellaneous
Role: Applications
Firm Size: 3B - 10B USD
A VERY UNIQUE CONVERSATIONAL AI PLATFORM !
Overall a great Enterprise Conversational AI platform, the different options
that you have for training – the fundamental meaning and machine learning give a
lot of flexibility.
Principal Product Manager
Industry: Media
Industry: Product Management/Marketing
Firm Size: 3B - 10B USD
SUPPORT BOT IS HELPING SAVE 100’S OF SUPPORT HOURS PER QUARTER
We’ve been able to drive significant business value since deploying our Kore.ai
built employee support Slack bot. Using the bot, we are saving hundreds of
support hours per quarter across multiple business areas (IT, Finance and HR).
*
*
*
*
*
*
*
Sr Manager
Industry: Miscellaneous
Role: Applications
Firm Size: 3B - 10B USD
A VERY UNIQUE CONVERSATIONAL AI PLATFORM !
Overall a great Enterprise Conversational AI platform, the different options
that you have for training – the fundamental meaning and machine learning give a
lot of flexibility.
Principal Product Manager
Industry: Media
Industry: Product Management/Marketing
Firm Size: 3B - 10B USD
SUPPORT BOT IS HELPING SAVE 100’S OF SUPPORT HOURS PER QUARTER
We’ve been able to drive significant business value since deploying our Kore.ai
built employee support Slack bot. Using the bot, we are saving hundreds of
support hours per quarter across multiple business areas (IT, Finance and HR).
JOSE ENRIQUE PONS
Lead Architect,
T-Systems
INTEGRATION WITH A WORKFLOW ENGINE WILL DEFINITIVELY SPEED UP THE PROCESS OF BOT
DEVELOPMENT
We have been using Kore.ai platform for 2.5 years. We have always had good
support from their side both in contract negotiation and on the operational
side. Over time, they improved the platform based on customer feedback. They’ve
released version 9 a few weeks ago, it’s impressive! I believe the integration
with a workflow engine will definitely speed up the process of bot development.
STACY PELLETIER
HR Digital Enablement,
Enbridge, Inc
Industry: Energy
Revenue: 30B + USD
EXCELLENT EXPERIENCE IMPLEMENTING OUR HR VIRTUAL ASSISTANT
We had an excellent experience implementing our HR virtual assistant with
Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is
always adding innovative capabilities for continuous improvement. As an HR
end-user, I have been able to learn how to create my own simple intents and
add/configure the NLP with relative ease.
Architect
Industry: Communications
Role: Enterprise Architecture and Technology Innovation
Firm Size: 30B + USD
SPEED TO MARKET CUSTOMER EXPERIENCE WITH KORE’S CONVERSATIONAL AI PLATFORM
Overall we are pleased with Kore.ai as a platform to offer at enterprise level.
It has an overall life cycle from Bot concept, Build, Integrate, Test,
Production & Analytics. NLP engine wise it has 3 different engines complementing
each other allowing some street smartness with patterns to solve some complex
scenarios.
SANTOSH KUMAR
Commercial Services Lead,
Roche Diagnostics
Industry: Healthcare
Revenue: 3B + USD
EVEN NON-TECHNICAL PEOPLE CAN DEVELOP THE SOLUTION
The platform is very user-friendly, even non-technical people can configure and
develop the solution. The platform is capable of integrating external systems/
services using API.
Software Engineer
Industry: Finance
Role: Enterprise Architecture and Technology Innovation
Firm Size: 3B - 10B USD
IF YOU NEED AN AI SOLUTION, LOOK NO FURTHER
I’ve had the pleasure of working with the Kore team for over two years now.
Unlike many competitors, they have been extremely hands-on and helpful in ways I
have not experienced before.
Sr Manager
Industry: Miscellaneous
Role: Applications
Firm Size: 3B - 10B USD
A VERY UNIQUE CONVERSATIONAL AI PLATFORM !
Overall a great Enterprise Conversational AI platform, the different options
that you have for training – the fundamental meaning and machine learning give a
lot of flexibility.
Principal Product Manager
Industry: Media
Industry: Product Management/Marketing
Firm Size: 3B - 10B USD
SUPPORT BOT IS HELPING SAVE 100’S OF SUPPORT HOURS PER QUARTER
We’ve been able to drive significant business value since deploying our Kore.ai
built employee support Slack bot. Using the bot, we are saving hundreds of
support hours per quarter across multiple business areas (IT, Finance and HR).
*
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NEWS & EVENTS
NOV 23, 2021
Kore.ai Extends Its Financing to $73.5 Million
Kore.ai, a top conversational AI software company, today announced that it has
extended its Series C funding round with participation from NVIDIA.
Read more
OCT 18, 2021
Kore.ai Announces Workplace Experience Optimization Solutions at Gartner IT
Symposium/Xpo 2021
Kore.ai, a top conversational AI software company, today announced the world’s
most comprehensive suite of AI-native experience optimization solutions for
workplace collaboration and...
Read more
SEP 29, 2021
Kore.ai Raises $70 Million in Growth Financing to Power Growth of Expanded
Product Offering
Kore.ai, a top conversational AI software company, today announced it has raised
$50 million in Series C funding led by Vistara Growth and PNC, with additional
participation from...
Read more
SEP 27, 2021
Kore.ai Launches SmartAssist, the World’s First AI-Native End-to-End Contact
Center as-a-Service Solution
Kore.ai, a top conversational AI software company, today announced the launch of
SmartAssist, the world’s first AI-native end-to-end Contact Center
as-a-Service...
Read more
SEP 14, 2021
Kore.ai Introduces BankAssist To Empower Customers With Extraordinary
Self-Service Experiences
Kore.ai, a top conversational AI software company,today announced the launch of
the newest version of their product, Kore.ai BankAssist, an omni-channel
conversational virtual assistant...
Read more
JUN 08, 2021
Mashreq Bank selects Kore.ai to Elevate Customer Experience through
Conversational AI
Kore.ai, a top conversational AI software company, today announced its
partnership with Mashreq Bank, one of the leading financial institutions in the
UAE, to enhance digital engagement and support for customers through...
Read more
MAY 19, 2021
Kore.ai Launches SmartAssist in Japanese to Deliver AI-powered Call Center
Automation
Kore.ai, a leading conversational AI software company, has today announced the
launch of its AI powered contact center-as-a-service (CCaaS) solution,
SmartAssist, in Japanese.
Read more
KEEP IN TOUCH
Get our product releases, news and blog posts sent directly to your inbox.
REQUEST A DEMO
Learn how Kore.ai products and solutions can drive ROI, reduce expenses and
increase revenue.
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EXPERIENCE OPTIMIZATION
* What is Experience Optimization (XO)
* Experience Optimization (XO) Journey
PRODUCTS
* Experience Optimization Platform
* BankAssist
* SmartAssist
* Automation
* Agent Desktop
* AgentAssist
* Supervisor Experience
* Routing and Deployment
* HR Assist
* IT Assist
* SearchAssist
EXPERIENCE OPTIMIZATION PLATFORM
* Overview
* Conversation Designer
* Dialog Builder
* Knowledge Graph
* NL Training
* Omnichannel
* Universal Bots
* Multilingual
* Integrations
* ML + 2 NLP Engine
* Turn Management
* Context Management
* Sentiment Management
* Containment Metrics
* NLP Metrics
* Conversation Flows
* Custom Dashboards
PROCESS ASSISTANT
* Overview
* Process Flow Builder
* Digital Forms
* User Experience
* Monitor Processes
ENTERPRISE CAPABILITIES
* Integration
* Deployment
* Analytics
* Security
* Scalability
* Extensibility
* Configure & Admin
USE CASES BY FUNCTIONS
* Sales
* Marketing
* Finance
* IT Support
* HR Support
* Agent Assistant
* Customer Support
USE CASES BY INDUSTRY
* Banking
* Insurance
* Healthcare
* Retail
* Telecom
* Travel & Hospitality
* Media & Entertainment
SERVICES & SUPPORT
* Partner Program
* Become a Partner
* Our Services
* Get Support
* Documentation
* Citizen Developers
* Kore.ai Academy
* Forum
RESOURCES
* Blog
* Webinars
* Demo Videos
* White Papers
* Case Studies
* Analyst Reports
* eBooks
* Use Cases
* Infographics
* Brochures
* Glossary
* Submit RFP
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Kore.ai Announces Workplace Experience Optimization SolutionsRead more
Kore.ai Raises $70M to Scale Rapid GrowthRead more
Kore.ai launches SmartAssist - World's first AI-Native Contact Center
SolutionRead more
Gartner Competitive Landscape ReportRead report
Kore.ai Extends Its Financing to $73.5 MillionRead more