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Submitted URL: http://forethought.ai/
Effective URL: https://forethought.ai/
Submission: On November 14 via manual from IN — Scanned from DE
Effective URL: https://forethought.ai/
Submission: On November 14 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
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Skip to main content Main navigation * Platform SolveResolve simple questions instantly DiscoverUnlock proactive insights TriagePredict, prioritize, and route IntegrationsConnect your support platforms AssistAccess all knowledge instantly SecurityProtect customer data * Industries Education SaaS Financial services Travel Retail & e-commerce Insurance * Resources Resource HubGrow your knowledge CustomersRead our success stories PressSee what’s new Conversational AILearn the basics * Company CareersJoin our team PartnersBuild better experiences * Contact Support * View demo View demo MAXIMIZE ROI WITH THE NO-BRAINER SUPPORT AUTOMATION PLATFORM. Forethought's AI platform automates and optimizes the entire support ticket lifecycle, lowering support costs while providing top-tier service in every customer interaction. View demo -------------------------------------------------------------------------------- DOING MORE WITH LESS IS THE NEW BUSINESS IMPERATIVE. Forethought is built for support teams looking to maximize efficiency and ROI in everything they do. 90%+ accuracy in ticket resolution 20%+ increase in agent efficiency 100+ languages supported STREAMLINE THE ENTIRE SUPPORT TICKET LIFECYCLE ON ONE PLATFORM. Our platform Solve Triage Assist Discover SOLVE Automate answers to common questions with AI-powered workflows. Benefits * Lower cost per ticket * Faster time to resolution * Happier customers Solve TRIAGE Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency. Benefits * Faster response time * Fewer manual tasks Triage ASSIST Ramp agents faster and empower them with relevant articles, past cases, and more. Benefits * Faster response time * Higher agent productivity Assist DISCOVER Monitor ROI and performance in real time, and get actionable recommendations to instantly improve time to resolution and lower cost. Benefits * Measure ROI instantly * Identify and resolve gaps * Track performance in real time Discover FORETHOUGHT STREAMLINES CUSTOMER SERVICE ACROSS ANY INDUSTRY. From E-commerce to SaaS to FinTech and more, Forethought helps companies boost ROI and do more with less. Who we serve E-commerce Nobody wants to wait on hold just to check shipping status. Instantly resolve common tickets to save support costs and boost CSAT. SaaS Resolve simple cases automatically, and instantly route complex or high-priority inquiries to the right agent. FinTech Customers want instant answers and actions. Empower them to self-serve, and enable agents with the context they need to provide fast resolutions. AS FEATURED IN slide 3 of 4 “DESIGNED AS A PLUG-IN ENTERPRISE SOLUTION THAT CAN BE INSTALLED IN TWO DAYS AND IMPROVE CUSTOMER SUPPORT TIME-TO-RESOLUTION BY UP TO 30 PERCENT, [FORETHOUGHT] GAINED WIDESPREAD ATTENTION AS IT PROPELLED FORETHOUGHT TO VICTORY AT THE 2018 TECHCRUNCH DISRUPT BATTLEFIELD.” 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small “WHAT HAS MADE FORETHOUGHT RESONATE WITH CUSTOMERS IS SOFTWARE THAT PLUGS INTO A COMPANY’S SALES AND CUSTOMER SERVICE SOFTWARE TO LEARN HOW PAST ISSUES WERE RESOLVED AND BETTER PREDICT WHAT AN INDIVIDUAL TICKET MIGHT BE ABOUT.” This Startup Raised $17 Million From Investors Like Ashton Kutcher And Diddy To Take On Customer Service With AI “WITH FORETHOUGHT, TIME-TO-RESOLUTION CAN BE DRASTICALLY REDUCED, LEADING TO BETTER EMPLOYEE PRODUCTIVITY AND CUSTOMER RETENTION — RESULTING IN IMPROVED REVENUE.” How Forethought is Creating the A.I.-Powered Solutions for the Modern Workflow “WHEN A TICKET IS COMING IN, IT CAN PREDICT WHETHER IT’S A HIGH-PRIORITY OR LOW-PRIORITY TICKET AND WHICH AGENT IS BEST QUALIFIED TO HANDLE THIS QUESTION. AND THIS ALL HAPPENS BEFORE THE AGENT EVEN TOUCHES THE TICKET.” Battlefield winner Forethought adds tool to automate support ticket routing “DESIGNED AS A PLUG-IN ENTERPRISE SOLUTION THAT CAN BE INSTALLED IN TWO DAYS AND IMPROVE CUSTOMER SUPPORT TIME-TO-RESOLUTION BY UP TO 30 PERCENT, [FORETHOUGHT] GAINED WIDESPREAD ATTENTION AS IT PROPELLED FORETHOUGHT TO VICTORY AT THE 2018 TECHCRUNCH DISRUPT BATTLEFIELD.” 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small “WHAT HAS MADE FORETHOUGHT RESONATE WITH CUSTOMERS IS SOFTWARE THAT PLUGS INTO A COMPANY’S SALES AND CUSTOMER SERVICE SOFTWARE TO LEARN HOW PAST ISSUES WERE RESOLVED AND BETTER PREDICT WHAT AN INDIVIDUAL TICKET MIGHT BE ABOUT.” This Startup Raised $17 Million From Investors Like Ashton Kutcher And Diddy To Take On Customer Service With AI THINK OUTSIDE THE BOT.™ See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity. View demo Call to action decor Call to action decor Forethought info@forethought.ai * Contact * FAQ * Careers * Partners * Integrations * Security * Icon Facebook >Link to Facebook profile * Icon Twitter >Link to Twitter profile * Icon Linkedin >Link to Linkedin profile * Compliance * Cookie Declaration * Data Subprocessors * Privacy Policy Forethought © All Rights Reserved View Demo * Platform SolveResolve simple questions instantly DiscoverUnlock proactive insights TriagePredict, prioritize, and route IntegrationsConnect your support platforms AssistAccess all knowledge instantly SecurityProtect customer data * Industries Education SaaS Financial services Travel Retail & e-commerce Insurance * Resources Resource HubGrow your knowledge CustomersRead our success stories PressSee what’s new Conversational AILearn the basics * Company CareersJoin our team PartnersBuild better experiences * Contact Support * View demo Icon chevron up We use essential cookies to make our site work. With your consent, we may also use non-essential cookies to improve user experience, personalize advertisements, and analyze website traffic. For these reasons, we may share your site usage data with our social media, advertising, and analytics partners. By clicking “Accept,“ you agree to our website's cookie use as described in our Cookie Policy. You can change your cookie settings at any time by clicking “Preferences.” Preferences DeclineAccept Live Chat is Online Chatting 0 × – undefined Chat Input Box Chat Powered by