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 1. Home
 2. Control Center
 3. General topics


CREATING A NOTIFICATION SETTING

Using Control Center, you can create a notification setting to be alerted to
billing, repair ticket, and scheduled maintenance changes for billing accounts
and/or services in your organization. After you create a notification setting,
you can edit it to change your contact information or disable notifications. You
can also delete a notification setting if you no longer want to receive
notifications.


To create a notification setting:

 1. Sign in to Control Center. (Get help retrieving your username/password.)
    

 1. In the upper-right corner, click your username, then click Notification
    Settings.
    
    Control Center lists all notification settings for your Control Center
    profile.


 1. Click Add New Setting.
    


 1. From the Category list, select the type of notification setting you want to
    create: billing, repair tickets, or scheduled maintenance.
    

 1. From the Type list, select the type of notification for the category you
    selected.

 1. Click Continue.

 1. Do one of the following to create the notification setting:
    
    
    * To create a billing notification setting:
      
      
      1. From the Customer Number list, select the customer number with accounts
         you want the person to be notified for. (To be notified for all
         customer numbers, select All Customer Numbers.)
         
         
      2. Select the billing account(s) you want to create the notification
         setting for:
         
         
         * To be notified for all billing accounts, select All Billing Accounts.
           
           
         * To specify billing accounts you want to be notified for, select
           Select Billing Account, then click the checkbox next to the billing
           account(s).
           
           
      3. In the Contact section, verify your contact information and make any
         updates.
         
         
    * To create a repair ticket notification setting:
      
      
      1. From the Customer Number list, select the customer number with accounts
         you want the person to be notified for. (To be notified for all
         customer numbers, select All Customer Numbers.)
         
         
      2. Select the billing account(s) you want to create the notification
         setting for:
         
         
         * To be notified for all billing accounts, select All Billing Accounts.
           
           
         * To specify billing accounts you want to be notified for, select
           Select Billing Account, then click the checkbox next to the billing
           account(s).
           
           
      3. From the Services list, select the services you want to create the
         notification setting for:
         
         
         * To be notified for all services, select All Services.
           
           
         * To select the locations you want to be notified for, select Select
           Locations, then click the checkbox next to the location(s).
           
           
         * To select the types of services you want to be notified for, select
           Select Service Types, then click the checkbox next to the service
           category(s).
           
           
         * To select the service IDs you want to be notified for, select Select
           Service IDs, then click the checkbox next to the service ID(s).
           
           
      4. In the Contact section, verify your contact information and make any
         updates.
         
         
    * To create a scheduled maintenance notification setting:
      
      
      1. From the Customer Number list, select the customer number with accounts
         you want the person to be notified for. (To be notified for all
         customer numbers, select All Customer Numbers.)
         
         
      2. Select the billing account(s) you want to create the notification
         setting for:
         
         
         * To be notified for all billing accounts, select All Billing Accounts.
           
           
         * To specify billing accounts you want to be notified for, select
           Select Billing Account, then click the checkbox next to the billing
           account(s).
           
           
      3. From the Services list, select the services you want to create the
         notification setting for:
         
         
         * To be notified for all services, select All Services.
           
           
         * To select the locations you want to be notified for, select Select
           Locations, then click the checkbox next to the location(s).
           
           
         * To select the types of services you want to be notified for, select
           Select Service Types, then click the checkbox next to the service
           category(s).
           
           
         * To select the service IDs you want to be notified for, select Select
           Service IDs, then click the checkbox next to the service ID(s).
           
           
      4. In the Contact section, verify your contact information and make any
         updates.
         

 1. When you're done, click Submit.
    
    Control Center creates the notification setting.
    


NOT QUITE RIGHT?


Try one of these popular searches:


Billing support
Call routing
Notifications
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User profiles

Explore Control Center


 * Overview
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 * Portal sitemap
   


TOP 10 ARTICLES 

 * Troubleshooting login problems
 * Creating a repair ticket
 * Viewing the status of a repair ticket
 * Adding accounts to an enterprise ID
 * Retrieving your username or password
 * Signing in to Control Center for the first time
 * Viewing an invoice
 * Viewing the status of an order
 * Signing up for paperless billing
 * Viewing the status of an order without signing in

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 * Topics covered on this page:
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    * Alerts & notifications

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