www.sprint.com
Open in
urlscan Pro
2a02:26f0:7100:19d::23c2
Public Scan
Submitted URL: https://s.sprint.com/znggrmg
Effective URL: https://www.sprint.com/en/support/solutions/services/faqs-about-wi-fi-calling.html
Submission: On November 16 via manual — Scanned from DE
Effective URL: https://www.sprint.com/en/support/solutions/services/faqs-about-wi-fi-calling.html
Submission: On November 16 via manual — Scanned from DE
Form analysis 5 forms found in the DOM
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</form>Name: signinForm — POST /entrycheck/login.fcc
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</form>Name: signoutForm — POST /entrycheck/logout.fcc
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value="/mysprint/LogoutHandler?targetURL=https%3A%2F%2Fwww.sprint.com%2Fmysprint%2Fpages%2Fsl%2Fglobal%2Findex.jsp%3Fsmlogout%3Dtrue%26destinationURL%3D%2Fen%2Fhome.html%3FINTNAV%3DTopNav%3AMyAccount%3ALogout">
</form>GET https://tr.snapchat.com/cm/i
<form method="GET" action="https://tr.snapchat.com/cm/i" target="snap035349548281114473" accept-charset="utf-8" style="display: none;"><iframe id="snap035349548281114473" name="snap035349548281114473"></iframe><input name="pid"></form>Text Content
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* On-T-Mobile
* On-<span class="color--magenta ml-auto">T-Mobile</span>
* T-Mobile Plans
* Devices
* Phones
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* Budget-friendly
* Apple iPhone
* Android
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* More
* More
* Watches
* Tablets
* Hotspots & Connected Devices
* Accessories
* Bring your own device
* On-T-Mobile
* On-<span class="color--magenta ml-auto">T-Mobile</span>
* T-Mobile Devices
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* Support
* Self service
* Self service
* Support center
* Account & billing
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FAQS ABOUT WI-FI CALLING
If you received a text message about Wi-Fi Calling being disabled on your
device, please click here.
OVERVIEW
What is Wi-Fi Calling?
Wi-Fi Calling is a service for Android and iOS smartphones providing the ability
to make and receive phone calls over a Wi-Fi connection. It's simple to use with
no separate application or log-in required. Wi-Fi calling is a free service when
calling to a U.S., U.S. Virgin Islands, or Puerto Rico number. International
rates still apply for international numbers.
What phones support Wi-Fi Calling?
Android Phones: Wi-Fi Calling is supported on most current Android phones. To
check if your phone supports Wi-Fi Calling, go to Settings to look for the Wi-Fi
Calling option.
iOS Phones: Wi-Fi Calling is available on iPhone 5c and newer.
iOS also supports the ability to do Wi-Fi Calling on other select Apple devices
that support iCloud accounts. For more information see FAQs about Wi-Fi Calling
on iCloud Devices.
Can I send text messages over Wi-Fi?
Android phones: SMS (text) is supported in Wi-Fi Calling mode. MMS (pictures and
group texts) is supported on select devices in Wi-Fi Calling mode. Depending on
the device manufacturer and messaging client, cellular coverage is required for
MMS. For example, devices with the Android Messages client requires cellular
coverage for MMS.
iOS phones: SMS (text) is supported in Wi-Fi Calling mode. MMS (pictures and
group texts) requires cellular coverage. Apple's iMessage to other iOS
devices is supported over Wi-Fi.
What is the advantage of Wi-Fi Calling?
Wi-Fi Calling provides the ability to call or message from almost anywhere a
Wi-Fi connection is available. The service provides enhanced coverage in
locations that have limited or no mobile network coverage. Wi-Fi Calling calls
do not count against any minute limits on your Sprint plan. With Wi-Fi Calling,
you can still use the internet and apps while on an active call.
Does Wi-Fi Calling experience change with the T-Mobile Network Experience (TNX)?
If you have gone through the T-Mobile Network Experience (TNX), then your device
will start to use the Wi-Fi Calling experience from T-Mobile instead of Sprint.
See below for the differences with TNX. For more information about TNX, visit
sprint.com/tnx.
For Android devices:
* Wi-Fi Calling is automatically enabled with TNX.
* There is not an icon in the Status Bar indicating Wi-Fi Calling is enabled.
* There is an option in the Wi-Fi Calling Settings to choose if you want to
prefer calls to use Cellular or Wi-Fi.
* To update your E911 Registered Address, this must be done on sprint.com. For
more information, see the FAQ of When and how do I update my E911 Registered
Address?
For iOS devices:
* Wi-Fi Calling still requires you to opt-in for the service under Settings >
Phone.
* You can update your E911 Registered Address on the device and on sprint.com.
SETUP
How do I activate/setup Wi-Fi Calling?
To activate Wi-Fi Calling, find the option in Settings. Depending on the device,
it will be in one of the following locations.
iOS devices:
Settings > Phone > Wi-Fi Calling
Android devices:
Settings > Connections > Wi-Fi Calling
Settings > Connections > Voice Networks > Wi-Fi Calling
Settings > Network & internet > Wi-Fi Calling
Or just search Settings for Wi-Fi Calling.
Toggle Wi-Fi Calling to On. You will be required to enter or confirm your
address for emergency services.
What is my E911 Registered Address?
When you first enable Wi-Fi Calling on Sprint, you must provide us with the
primary street address at which the Wi-Fi Calling service will be used (“Your
E911 Registered Address”). If you call 911 over Wi-Fi, we may transmit Your E911
Registered Address to the 911 Communications Center that answers the call and it
may be used to help emergency responders locate you. However, because of the
limitations associated with Wi-Fi calling, you should be ready to provide the
911 Communications Center with your contact information and current location.
Why is my E911 Registered Address entry not accepted?
Wi-Fi Calling requires a valid E911 Registered Address to be entered prior to
the service being used. The location information is verified against an address
verification database. In some instances you may receive an error indicating the
address could not be validated.
* Validate the information is correctly entered and that items such as city,
state, and ZIP are correct for the location.
* In some instances, the address may fail due to the location information not
being recognized by the address validation software. Examples of this include
new development or changes to street information that have not yet been
provided to the address validation system.
When and how do I update my E911 Registered Address?
You agree to update Your E911 Registered Address if you plan on using the Wi-Fi
Calling service at a location different from Your E911 Registered Address. Be
sure to update Your E911 Registered Address each time when accessing a Wi-Fi
network with the same name (SSID) that may exist in multiple locations.
For customers that have gone through the T-Mobile Network Experience (TNX)
process, the only option for updating the information is via sprint.com. See the
steps below.
For customers with an original Sprint SIM, you can update Your E911 Registered
Address on your device in the Wi-Fi Calling Settings or by accessing your Sprint
account online.
To update on your device:
* iOS devices: Go to Settings > Phone > Wi-Fi Calling > Update Emergency
Address.
* Android devices: Go to Settings > Wi-Fi Calling. On some devices, Wi-Fi
Calling is located in the Connections or Network & Internet setting. Find the
option named Update Registered Location or 9-1-1 registered location.
To update on sprint.com:
* Log in to your account at sprint.com.
* Find your device on the Account Dashboard and select Manage Device.
* Click the Options button for the selected device.
* Select the button labeled Update Wi-Fi Calling E911 Address.
* Update the address as necessary and Save.
Are there any minimum requirements for my network to support Wi-Fi Calling?
You must provide your own private or public Wi-Fi connection. Minimum download
speed of 1Mbps is required to support Wi-Fi Calling. For home networks, it is
recommended to use a Wi-Fi Router that supports either the 802.11n, 802.11ac or
newer standards. These routers provide better data throughput than older 802.11
b or g routers.
How do I deactivate Wi-Fi Calling?
Android devices: Go to Settings, find Wi-Fi Calling and toggle the service Off.
iOS devices: Go to Settings > Phone > Wi-Fi Calling and toggle the service Off.
How to fully deactivate Wi-Fi Calling from your account:
Android devices: Go to Settings and find Wi-Fi Calling. Select Update Registered
Location. Scroll to the bottom of the page and select Deactivate Wi-Fi Calling
Service. Proceed through the prompts to deactivate.
iOS devices: Go to Settings > Phone > Wi-Fi Calling. Select Update Emergency
Address. Scroll to the bottom of the page and select Deactivate Wi-Fi Calling
Service. Proceed through the prompts to deactivate.
For customers that have gone through the T-Mobile Network Experience (TNX)
process, there is not an option to fully deactivate Wi-Fi Calling.
USING WI-FI CALLING
How can I tell if a call is using Wi-Fi Calling?
Android: On most devices, the Wi-Fi Calling icon will display in the status bar
when the service is ready to be used. For Google Pixel devices, the in-call
screen will display "Wi-Fi call". For customers that have gone through the
T-Mobile Network Experience (TNX) process, “T-Mobile Wi-Fi Calling” will display
in the status bar.
iOS: The Notification Bar will display "Sprint Wi-Fi" when Wi-Fi Calling is
ready to be used. For customers that have gone through the T-Mobile Network
Experience (TNX) process, “T-Mobile Wi-Fi” will display in the status bar.
Does Wi-Fi Calling work while the phone is in Airplane Mode?
Yes, Wi-Fi Calling is available in Airplane Mode.
Does 911 work with Wi-Fi Calling?
Yes. Wi-Fi Calling services use a broadband internet connection to make calls,
including calls to 911. 911 calls using Wi-Fi Calling operate differently than
911 calls made over a cellular network or a landline phone. If possible, use a
cellular connection or a landline phone to place any 911 calls. If a cellular
connection is available when you a place a 911 call, your handset will make the
911 call using the handset’s native dialer over the cellular connection to
improve call quality and location accuracy even if you have Wi-Fi Calling
services enabled
However, because of the limitations associated with Wi-Fi Calling, including the
fact that the broadband internet connection utilized may be supplied by a
third-party unaffiliated with Sprint, you should be ready to provide the 911
Communications Center with your contact information and current location.
Other Non-Cellular Devices: Other non-cellular devices capable of Wi-Fi Calling
may not support a 911 call over a wireless carrier network and may be limited to
Wi-Fi Calling capabilities only, if available and connected. You can deactivate
Wi-Fi Calling on all other associated devices at any time and thereby eliminate
Wi-Fi Calling, including 911 calling, from those devices.
International locations: Emergency calling is not supported over Wi-Fi Calling
outside of the United States. If you attempt such a call, Wi-Fi Calling will be
disabled while your wireless device attempts to connect to a local wireless
carrier network to route your emergency call.
View the Wi-Fi Calling 9-1-1 Service Limitations
Will Wi-Fi Calling support in-call handover between Wi-Fi and wireless networks?
Most devices support an active call transfer from Wi-Fi to Sprint’s LTE network,
if you move outside your current Wi-Fi coverage.Be sure to have device software
updated to the latest version to support this feature.
Note: For Android devices that support VoLTE (Voice over LTE), the VoLTE toggle
must be On for the handover to work. Depending on the device, VoLTE will be in
one of the following locations:
Settings > Connections or Network & Internet > Voice Networks.
Settings > Connections or Network & Internet > Mobile Networks.
Devices launched in 2019 and later support in-call handover. See the list below
for older models that also support this feature.
Apple
* iPhone 6 / 6Plus and newer
Samsung
* Galaxy Series (Gs7 and newer)
* Note Series (Note 8 and newer)
* J Series: J3 Emerge, J3 Achieve, J7 Perx, J7 Refine
* A Series: A6, A50, A20, A10e (and newer)
LG
* G Series (G6 and newer)
* Stylo Series (Stylo 3 and newer)
* V Series (V20 and newer)
* Tribute Series (Dynasty, Empire, Royal)
* X charge
* K30
Motorola
* Z series (Z2 Force, Z3 Play)
HTC
* U11
Essential
* Essential Phone
Google
* Pixel Series (Pixel 3 / Pixel 3 XL and newer)
OnePlus
* OnePlus 7 Pro 5G
Why is Wi-Fi Calling not working even though I am connected to a Wi-Fi network?
A couple of reasons may be:
* In 2020, Sprint updated the logic on most phones to prefer Cellular Networks
over Wi-Fi. This may result in the appearance of Wi-Fi Calling no longer
working. Your device is just able to see the cellular network has a good
enough connection to support voice calls. If the coverage were to worsen,
then Wi-Fi Calling will handle the call.
* Wi-Fi Calling checks for an adequate Wi-Fi signal strength before initiating
the automatic connection to Wi-Fi Calling. Move to an area where the signal
strength is stronger.
* If the Wi-Fi network has a captive portal, you may have to launch your
browser and sign-on (providing username / password) to the network depending
on the Wi-Fi provider's policy.
* Android phones: Verify the Location Services setting is On. For Android Oreo
(8.x) and below devices: Set the value to High Accuracy. The GPS Only setting
may not be able to determine your location while in a building. For Android
Pie (9.x) and above devices: Enable the options under Improve Accuracy or
Scanning.
* For Public Wi-Fi networks, the provider may have policies in place that
prevent the Wi-Fi Calling service from connecting.
Does Wi-Fi Calling have poor quality audio?
Wi-Fi calling requires a strong and reliable Wi-Fi connection for the best
possible call quality. If you are experiencing poor or inconsistent call
quality, ensure you have a strong Wi-Fi signal. If necessary, move to a location
closer to the router with better signal.
The number of users and activity (e.g. streaming video) on a network can affect
call quality. A network with many users, such as a public Wi-Fi hotspot, may
cause call quality issues even if the network signal is strong.
When I place a call on my iPhone why does the "Sprint Wi-Fi" indicator
disappear?
When in Wi-Fi Calling mode and the "Sprint Wi-Fi" appears, the call will first
be attempted over Wi-Fi. If the phone determines the current conditions of the
Wi-Fi network do not adequately support the call then it will be placed over the
cellular network. Additionally, if the call starts on Wi-Fi and transitions to
LTE, the label will return to only show “Sprint.”
Are all features and options available with Wi-Fi Calling like I have on
Sprint's cellular service?
The following features currently incompatible Wi-Fi Calling. When opting in for
the Wi-Fi Calling service, your phone will no longer be able to use the
following features.
* HD Voice (HD voice available for Wi-Fi calls when other party is using Wi-Fi
Calling or VoLTE)
* Select Abbreviated Dialing Codes (Short codes starting with * or #)
* Sprint Mobile integration (SMI) Business Service
* Wireless Mobile Integration (WMI) Business Service
* Sprint Direct Connect Now Application
* Wireless Emergency Alerts (applies only for Legacy Android phones launched
prior to 2016)
* Wireless Priority Services (WPS)
* Government Emergency Telecommunications Service (GETS)
* TTY (Teletypewriter) Service
Does Wi-Fi Calling support TTY?
Technical challenges may impede or prevent reliable delivery of TTY
(Teletypewriter) messages over Internet Protocol (IP)-based networks including
Sprint's Wi-Fi Calling platform. Given these limitations, Sprint recommends that
you use an internet-based Telecommunications Relay Service such as Video Relay
Service, IP Relay Service, or IP Captioned Telephone Service. Sprint Real-Time
Text (“RTT”) technology is also available on Sprint’s network and can be used on
select devices to contact 911.
BILLING
Does Wi-Fi Calling go against a customer's minutes if they don't have an
unlimited calling plan?
No, Wi-Fi calling does not count against a cellular minute plan when calling to
a U.S., U.S. Virgin Islands or Puerto Rico number. International rates still
apply for international numbers.
INTERNATIONAL USAGE
Am I able to make calls from international locations with Wi-Fi Calling?
Wi-Fi Calling supports calling from 200+ countries / territories. Wi-Fi Calling
is not supported in select countries including: Australia, China, Cuba, North
Korea, India, Iran, Singapore, Sudan and Syria. Sprint subscribers are not
authorized to use the service in countries where Wi-Fi Calling is prohibited by
law. The use of Virtual Private Networks (VPN) to avoid international calling
restrictions is a breach of terms and conditions and is not supported.
What does Wi-Fi Calling cost?
Wi-Fi Calling is a free service with no monthly fee. See the following table for
a summary of call types:
Call Type Charges Uses monthly plan minutes Calls to U.S., U.S. Virgin Islands
or Puerto Rican numbers. $0 None Calls to international numbers. Subject to
international calling plan rates. Varies by international calling plan.
Notes:
* To view international calling rates, visit sprint.com/international.
* You must disable Data Roaming when traveling internationally to avoid
incurring data roaming charges.
TEXT MESSAGE ABOUT WI-FI CALLING SUPPORT ENDING
I received a notice about Wi-Fi Calling no longer working on my device after
January 10, 2022. Why is this feature being removed?
* This change is required to accommodate network improvements. Don’t worry, you
will still be able to place and receive calls over Sprint's wireless voice
network with your existing device.
When will Wi-Fi Calling be decommissioned for my device?
* January 11, 2022.
What options do I have to continue using Wi-Fi Calling?
* If you have one of the following devices, you will need to upgrade to a newer
phone that supports Wi-Fi Calling. Call us at (888) 211-4727 or log in to
your sprint.com to learn about your phone replacement options, including how
to get a phone ON US via our Sprint TechUP program.
* Essential
* HTC Bolt
* HTC U11
* Kyocera DuraForce Pro
* LG G5
* LG G6
* LG Stylo 2
* LG Stylo 3
* LG Tribute Dynasty
* LG Tribute HD
* LG V20
* LG V30+
* LG X Charge
* LG X Power
* Motorola e4
* Motorola e4 Plus
* Motorola Z2 Force
* Samsung Galaxy S7
* Samsung Galaxy S7 Edge
* Samsung GS7 SE version
* Samsung GS7 Edge SE version
* Samsung Galaxy S8 Active
* Samsung J3 Emerge
* Samsung J7 Perx
* ZTE Max XL
* If you have one of the following devices, you will need to upgrade to a free
T-Mobile SIM card to continue using Wi-Fi Calling. To request a free T-Mobile
SIM card, please log in to your sprint.com account or call (888) 211-4727. If
you are a business customer call (800) 927-2199.
* Samsung Galaxy S8 SE version
* Samsung Galaxy S8+ SE version
* Samsung Note 8 SE version
* Motorola Edge 5G Open Market
* Motorola G Fast Open Market
* Motorola G Stylus Open Market
* Motorola g stylus 5G Open Market
* Motorola G8 Power Open Market
* Motorola g play Open Market
* Motorola g power Open Market
* Motorola e Open Market
* Motorola one 5G ace Open Market
* Motorola razr 5G Open Market
I have a device that will need a new T-Mobile SIM. Why aren’t you offering me a
free phone?
* Depending on your upgrade eligibility, we have offers available to you to get
you into a newer device. Call us at (888) 211-4727 or log in to your
sprint.com to learn about your phone upgrade or replacement options.
What if I do not take action?
* Your device will not be able to use Wi-Fi Calling after January 10, 2022.
Don’t worry, you will still be able to place and receive calls over Sprint's
wireless voice network with your existing device.
Will the Wi-Fi Calling setting be removed from my device?
* No, you will still see the Wi-Fi Calling option on your device, but the
service will not work and you will get error messages if you attempt to use
it.
Last updated Tue Nov 16 2021
* Contact us
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© 2021 Sprint.com - All Rights Reserved.
T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of
Deutsche Telekom AG.
Sprint and its logo are registered trademarks of Sprint Communications Company
L.P.
© 2021 Sprint.com - All Rights Reserved.
T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of
Deutsche Telekom AG.
Sprint and its logo are registered trademarks of Sprint Communications Company
L.P.
Legal Disclosure
Rate Plans
FOR ALL WIRELESS SERVICE PLANS:
** Mo. charges excl. taxes & Surcharges [incl. USF charge of up to 26.5% (varies
quarterly), up to $2.50 Admin. & 99¢ Reg. /line/mo.) & fees by area (approx. 5
-20%)]. Surcharges are not taxes. See sprint.com/taxesandfees.
In stores & on customer service calls, $30 assisted or upgrade support charge
may be required.
AutoPay: $5/mo. discount may not reflect on 1st bill.
Quality of Svc. (QoS): Quality of Service (QoS): During congestion, heavy data
users (>50 GB/mo. for most plans) and customers choosing lower-prioritized plans
(i.e. Essentials, 30 GB & 50 GB tablet/MBB) may notice lower speeds than other
customers; see plan for details. Smartphone and tablet usage is prioritized over
Mobile Hotspot Service (tethering) usage, which may result in higher speeds for
data used on smartphones and tablets. Unlimited data on our Network. See
sprint.com/networkmanagement for details.
Usage Limitations: To improve data experience for the majority of users,
throughput may be limited, varied or reduced on the network. Sprint may
terminate svc. if off-network roaming usage in a mo. exceeds: (1) 800 min. or a
majority of min.; or (2) 100MB or a majority of KB. Prohibited network use rules
apply—see sprint.com/termsandconditions.
WIRELESS SERVICE PLANS:
Sprint ONE/Sprint ONE 55+/Sprint ONE Military General Terms: Credit approval,
deposit, and, in stores & on customer service calls, $30 assisted or upgrade
support charge may be required. U.S. roaming and on-network data allotments
differ: includes 200MB roaming. Unlimited talk & text features for direct
communications between 2 people; others (e.g., conference & chat lines, etc.)
may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB
high-speed data then unlimited at up to 128kbps. Not available for hotspots and
some other data-first devices. Video streams at up to 1.5Mbps. Optimization may
affect speed of video downloads; does not apply to video uploads. For best
performance, leave any video streaming applications at their default automatic
resolution setting. Sprint with Hulu Offer Terms: Reqs. qualifying Sprint
service plan and registration of Hulu account from Sprint phone while on the
Sprint network at hulu.com/sprint. Incl. access to one subscription to Hulu
(Hulu’s ad-supported plan) per each eligible Sprint account (excl. other Hulu
plans and add-ons) while eligible Sprint plan is active and in good standing.
Select Hulu content streams in HD on supported devices subject to connectivity.
Tablets may stream Hulu content via included Sprint Hot Spot or may subscribe to
separate unlimited data plan for tablets. For phones and tablets on a metered
plan streaming will pull from monthly allotment. New or returning Hulu
subscribers only. Valid also for certain existing Hulu-billed Hulu (Hulu’s
ad-supported plan) subscribers (no third-party billed subscribers or premium
add-on subscribers); no prorated credit or refund for current Hulu billing
month, and remaining credit balances will be forfeited. Excludes CL accounts.
Not redeemable or refundable for cash or gift subscriptions. Hulu may place
account on inactivity hold based on Hulu usage. Cancel Hulu anytime. Subject to
Hulu terms—see hulu.com/terms. Hulu offer made available by Sprint and may be
modified or terminated at any time without notice. Tethering: 5GB high-speed
data then unlimited on our network at max 3G speeds. For the small fraction of
customers using >50GB/mo., primary data usage must be on smartphone or tablet.
Smartphone usage is prioritized over Mobile Hotspot (tethering) usage, which may
result in higher speeds for data used on smartphone. AutoPay Pricing for lines
1-10. Without AutoPay, $5 more/line/mo. May not be reflected on 1st bill. Int’l
Roaming: Calls from Simple Global countries, including over Wi-Fi, are $.25/min.
(no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx.
128Kbps. Not for extended international use; you must reside in the U.S. and
primary usage must occur on our network. Device must register on our network
before international use. Service may be terminated or restricted for excessive
roaming. Coverage not available in some areas; we are not responsible for our
partners’ networks. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality,
valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for
messaging. Scam Shield: Capable device req’d. Turning on Scam Block might block
calls you want; disable any time. Gogo: on U.S.-based airlines; Wi-Fi Calling
functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card
req’d for messaging. Stateside Int’l Talk: Calls must originate on T-Mobile’s
U.S. network or in Canada/Mexico. Rates and included countries vary and may
change.
Sprint MAX/Sprint MAX 55+/Sprint MAX Military General Terms: Credit approval,
deposit, and, in stores & on customer service calls, $30 assisted or upgrade
support charge may be required. U.S. roaming and on-network data allotments
differ: includes 200MB roaming. Unlimited talk & text features for direct
communications between 2 people; others (e.g., conference & chat lines, etc.)
may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB
high-speed data then unlimited at up to 128kbps. Not available for hotspots and
some other data-first devices. Capable device required for some features.
Activation required to deliver video streams at speeds that provide up to Ultra
HD video capability (max 4K); some content providers may not stream their
services in UHD. May affect speed of video downloads; does not apply to video
uploads. Sprint with Hulu Offer Terms: Reqs qualifying Sprint service plan and
registration of Hulu account from Sprint phone while on the Sprint network at
hulu.com/sprint. Incl. access to one subscription to Hulu (Hulu’s ad-supported
plan) per each eligible Sprint account (excl. other Hulu plans and add-ons)
while eligible Sprint plan is active and in good standing. Select Hulu content
streams in HD on supported devices subject to connectivity. Tablets may stream
Hulu content via included Sprint Hot Spot or may subscribe to separate unlimited
data plan for tablets. For phones and tablets on a metered plan streaming will
pull from monthly allotment. New or returning Hulu subscribers only. Valid also
for certain existing Hulu-billed Hulu (Hulu’s ad-supported plan) subscribers (no
third-party billed subscribers or premium add-on subscribers); no prorated
credit or refund for current Hulu billing month, and remaining credit balances
will be forfeited. Excludes CL accounts. Not redeemable or refundable for cash
or gift subscriptions. Hulu may place account on inactivity hold based on Hulu
usage. Cancel Hulu anytime. Subject to Hulu terms—see hulu.com/terms. Hulu offer
made available by Sprint and may be modified or terminated at any time without
notice. Tethering: 40 GB high-speed data then unlimited on our network at max 3G
speeds. Service may be terminated or restricted for excessive roaming. For the
small fraction of customers using >50GB/mo., primary data usage must be on
smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile
Hotspot Service (tethering) usage, which may result in higher speeds for data
used on smartphones and tablets. AutoPay Pricing for lines 1-10. Without
AutoPay, $5 more/line/mo. May not be reflected on 1st bill. Int’l Roaming: Calls
from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for
Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128 Kbps. Not for
extended international use; you must reside in the U.S. and primary usage must
occur on our network. Device must register on our network before international
use. Service may be terminated or restricted for excessive roaming. Coverage not
available in some areas; we are not responsible for our partners’ networks. Scam
Shield: Capable device req’d. Turning on Scam Block might block calls you want;
disable any time. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality,
valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for
messaging. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network
or in Canada/Mexico. Rates and included countries vary and may change.
Sprint Unlimited Premium Plan: Includes unlimited domestic calling, texting,
100GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 100GB/mo.
Third-party content/downloads are add’l charge. Plan not avail. for tablets or
MBB devices. Select Int’l svcs are included for phone lines. See
sprint.com/globalroaming. Subsidized devices incur an add’l. $25/mo. charge.
Must remain on Premium plan for a minimum of 30 days.
Sprint Unlimited Plus Plan: Includes unlimited domestic calling, texting, 50GB
LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 50GB/mo. Third-party
content/downloads are add’l charge. Plan not avail. for tablets or MBB devices.
Select Int’l svcs are included for phone lines. See sprint.com/globalroaming.
Subsidized devices incur an add'l. $25/mo. charge.
Sprint Unlimited Basic Plan: Includes unlimited domestic calling, texting, 500MB
LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party
content/downloads are add’l. charge. Plan not avail. for tablets or MBB devices.
Select Int’l svcs are included for phone lines. See sprint.com/globalroaming.
Subsidized devices incur an add'l. $25/mo. charge.
Sprint Unlimited 55+ Plan: Reqs. new account activation. Acct holder must be 55
or older. 2 line max. Includes unlimited domestic calling, texting & data with
3G Mobile Hotspot VPN & P2P data. Discounted phones subject to add'l
$25/mo./line. Third-party content/downloads are add’l charge. Plan not avail.
for tablets/MBB devices. Select Int’l svcs are included see
sprint.com/globalroaming.
Sprint Unlimited Military Plan: Includes unlimited domestic calling, texting,
500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo.
Third-party content/downloads are add’l. charge. Plan not avail. for tablets or
MBB devices. Select Int’l svcs are included for phone lines. See
sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.
Unlimited Line on Us Plan: Includes unlimited domestic calling, texting, & data.
Third-party content/downloads are add’l. charge. Plan not avail. for tablets or
MBB devices. Select Int'l svcs. are included for phone lines with a credit
check. See sprint.com/globalroaming. If any lines are deactivated during first
12 months, discount will end. Hold line: line will be charged taxes and fees
while being held for future use. Call and cancel hold at any time. Offer not
transferrable. Only available to intended recipient.
2GB Plan: No discounts apply (except AutoPay discounts). Includes unlimited
domestic Long Distance calling and texting. Third-party content/downloads are
add’l charge. Includes selected allotment of on-network data usage for phone and
mobile hotspot use and 100MB off-network data usage. Add’l on-network high-speed
data allowance may be purchased at $15/GB. Mobile Hotspot Usage pulls from your
data and off-network allowances. High-speed data is access to 3G/4G. Add’l $25
line/mo. applies with subsidized phone until the customer enters into a new
device transaction that does not have an annual term service agreement.
Unlimited Tablet Plan: Video streams at up to 480p+ resolution, music at up to
500 Kbps, streaming cloud gaming at up to 2 Mbps. 10 GB of highspeed MHS VPN and
P2P data and unlimited 4G LTE for everything else. Accts. without an active
handset will incur $50/mo. charge. Includes unlimited texting on capable tablets
and data. Add Unlimited premium resolution streaming for additional $20/
mo./line and get video streams at up to 1080p+, music at up to 1.5 Mbps, gaming
at up to 8 Mbps. After the 10 GB, Mobile Hotspot, VPN and P2P usage will be
limited to 2G speeds. Third-party content/downloads are add’l charge. Int’l
svcs. are not included.
Watch Unlimited Plan: Music at up to 500 Kbps. While on the Sprint network.
Reqs. 1 active handset per watch. Accts. without active handset will receive
$10/mo. charge. Includes unlimited calls and texting on capable devices.
Third-party content/downloads are add’l charge. Int’l svcs. are not included.
Excludes roaming.
Apple Watch Standalone: Unlimited on US network only. Video streams at up to 1.5
Mbps (480p); may affect speed of video downloads. 3G-speed MHS. No Int'l svcs.
Compatible phone required for initial activation.
Tablet/Mobile Broadband Plans: Credit approval req. Third-party
content/downloads are add’l charge. Int’l svcs. are not included. After
high-speed data allotment is used, speeds will be reduced to 2G until the end of
your bill cycle. Add’l on-network high-speed data allowance may be purchased at
$10/2 GB up to 20 GB.
Data Carryover: Only avail. for on-network domestic data. Unused mo. data
allowance from prior mo. rounds up to nearest KB & carries over from mo.-to-mo.
Total mo. data allowance, incl. carryover data, is capped at twice the original
mo. data allowance. Unused carryover data is not redeemable for cash or credit,
is not transferable & expires with plan change. Applies from first full mo. bill
cycle.
Sprint Essentials: Includes unlimited domestic calling, texting, and data, &
3G-speed MHS, VPN & P2P. Third-party content/downloads are add’l. charge. Plan
not avail. for tablets or MBB devices. Select Int’l svcs. are included for phone
lines with a credit check.
Sprint Essentials 55+: Reqs. eBill & new account activation. Acct holder must be
55 or older. 2 line max. Includes unlimited domestic calling, texting & data
with 3G Mobile Hotspot VPN & P2P data. Discounted phones subject to add'l
$25/mo./line. Third-party content/downloads are add’l charge. Plan not avail.
for tablets or MBB devices. Select Int’l svcs. are included for phone lines with
a credit check.
DEVICE OFFERS:
All device offers are for a limited time unless otherwise specified and while
supplies last. Credit approval required. Monthly credits for promotional device
pricing, where applicable, end at end of term, early termination, early payoff,
or upgrade—whichever occurs first.
5G: Capable device required; coverage not available in some areas. While 5G
access won't require a certain plan or feature, some uses/services might. See
Coverage details, Terms and Conditions, and Open Internet information for
network management details (like video optimization) at T-Mobile.com.
Watch Offers: Accounts without an active phone line will incur a $10/mo. charge.
Overnight shipping: $14.95: Order by 1 p.m. EST Mon-Fri, get it the next
business day. Some models are backordered. See sprint.com/ship for details. If
the device you're ordering is backordered, we'll ship your device overnight as
soon as it’s available.
Protection<360>®: Our protection plans must be added within 30 days of
activating your device. For more information, visit https://mytmoclaim.com/.
Other Terms: Offer/coverage not available everywhere or for all phones/networks.
May not be combinable with other offers. Accounts that cancel lines within 30
days of activating on promo pricing may void savings. Restrictions apply. See
store or sprint.com for details. © 2021 Sprint.
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