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Submission: On July 19 via manual from US — Scanned from DE
Submission: On July 19 via manual from US — Scanned from DE
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<span class="screen-reader-text">Search for:</span>
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</form>GET https://www.mattsenkumar.com/
<form role="search" method="get" class="search-form" action="https://www.mattsenkumar.com/">
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<form role="search" method="get" class="search-form" action="https://www.mattsenkumar.com/">
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</form>Text Content
* Home
* Services
* Call Center Outsourcing Services
* Inbound Customer Service Outsourcing
* Inbound Technical Support Outsourcing
* Inbound Upselling Services
* Outbound Information Call Services
* Outbound Lead Generation Services
* Outbound Sales Outsourcing Services
* Outbound Welcome and Onboarding Call Services
* Back-Office Process Outsourcing Services
* Inbound Chat Support Services
* Inbound Email Support Services
* Live Chat Support Services
* Finance & Accounting Outsourcing Services
* Bookkeeping Outsourcing Services
* Outsource Accounting Services
* Data Management Services
* Data Digitization Services
* Data Processing Services
* Data Conversion Services
* Data Entry Services
* Document Management Services
* Know Your Customer (KYC) Services
* Transcription Services
* Video Transcription Services
* Audio Transcription Services
* E-commerce Outsourcing Services
* Catalog Management Services
* Catalog Creation
* Catalog Quality Check
* Catalog Enrichment
* Content Management Services
* Content Moderation Services
* Image Moderation
* Text Moderation
* Social Media Moderation
* Video and Audio Moderation
* Content Localization Services
* Content Writing Services
* Product Management Services
* Selection Enhancement Services
* Product Discovery Services
* Buyer & Seller Management Services
* Buyer Experience Management
* Seller Experience Management
* E-commerce Benchmarking Services
* Ecommerce Analytics
* QualityNEXT: Fusion QA Solution
* Professional Services
* Business Process Management
* Data Visualization Services
* Content Moderation Services
* Benchmarking Services
* Business Intelligence & Analytics
* Customer Experience Management
* Competitive Intelligence Services
* Innovation at MK
* About
* MK Mission & Values
* Meet Team MK
* Our Locations
* MK – Gurugram
* MK – Jaipur
* MK – Bengaluru
* MK Approach
* Why Choose MK?
* FAQs
* Corporate Social Responsibility at MK
* News Room
* Press Release
* Privacy Policy
* Resources
* Case Studies
* Ebooks
* MK CX Thought Leadership Series
* The CX Insider
* MK Frameworks
* Infographics
* Videos
* MK Case Studies – Videos
* Real Time with MK – Videos
* Data Visualization Gallery
* Real Time With MK Podcast
* Blog
* Careers
* Life at MK
* Current Openings
* Contact us
* Search for:
* Home
* Services
* Call Center Outsourcing Services
* Inbound Customer Service Outsourcing
* Inbound Technical Support Outsourcing
* Inbound Upselling Services
* Outbound Information Call Services
* Outbound Lead Generation Services
* Outbound Sales Outsourcing Services
* Outbound Welcome and Onboarding Call Services
* Back-Office Process Outsourcing Services
* Inbound Chat Support Services
* Inbound Email Support Services
* Live Chat Support Services
* Finance & Accounting Outsourcing Services
* Bookkeeping Outsourcing Services
* Outsource Accounting Services
* Data Management Services
* Data Digitization Services
* Data Processing Services
* Data Conversion Services
* Data Entry Services
* Document Management Services
* Know Your Customer (KYC) Services
* Transcription Services
* Video Transcription Services
* Audio Transcription Services
* E-commerce Outsourcing Services
* Catalog Management Services
* Catalog Creation
* Catalog Quality Check
* Catalog Enrichment
* Content Management Services
* Content Moderation Services
* Image Moderation
* Text Moderation
* Social Media Moderation
* Video and Audio Moderation
* Content Localization Services
* Content Writing Services
* Product Management Services
* Selection Enhancement Services
* Product Discovery Services
* Buyer & Seller Management Services
* Buyer Experience Management
* Seller Experience Management
* E-commerce Benchmarking Services
* Ecommerce Analytics
* QualityNEXT: Fusion QA Solution
* Professional Services
* Business Process Management
* Data Visualization Services
* Content Moderation Services
* Benchmarking Services
* Business Intelligence & Analytics
* Customer Experience Management
* Competitive Intelligence Services
* Innovation at MK
* About
* MK Mission & Values
* Meet Team MK
* Our Locations
* MK – Gurugram
* MK – Jaipur
* MK – Bengaluru
* MK Approach
* Why Choose MK?
* FAQs
* Corporate Social Responsibility at MK
* News Room
* Press Release
* Privacy Policy
* Resources
* Case Studies
* Ebooks
* MK CX Thought Leadership Series
* The CX Insider
* MK Frameworks
* Infographics
* Videos
* MK Case Studies – Videos
* Real Time with MK – Videos
* Data Visualization Gallery
* Real Time With MK Podcast
* Blog
* Careers
* Life at MK
* Current Openings
* Contact us
* Search for:
ABOUT MATTSENKUMAR
THE TRUSTED PARTNER FOR BUSINESS PROCESS OUTSOURCING FOR
LEADING GLOBAL ORGANIZATIONS ACROSS INDUSTRIES
For more than 15 years, MattsenKumar has been a pioneer in establishing and
transforming contact center operations for leading organizations across the
globe. With over 19 years of providing third-party quality monitoring through
our exclusive partnership with HyperQuality, quality has always been a part of
our DNA.
At MK, we place prime importance on “data security” and our commitment to the
same is showcased by our PCI Certification over several successive years. Our
commitment to providing quality outsourcing capabilities, a highly qualified and
trained workforce, the right data security measures in place, and the promise of
maximum ROI forms the secret MK sauce which our clients have embraced for the
past 15 years. Our ISO Certifications advocate our commitment towards quality
and excellence in everything we do.
Our expertise in quality management and process transformation has helped us
evolve into a preferred partner for Business Process Outsourcing for some of the
leading global brands. We provide call center outsourcing, back-office process
outsourcing, e-commerce outsourcing, professional services, and more to our
clients.
For call center outsourcing, we rely on cutting-edge technology and our trained
workforce to manage both outbound and inbound processes. These include customer
service, technical support, upselling, information calls, lead generation, sales
outsourcing, and onboarding services.
Our back-office process outsourcing services focus on delivering exceptional
efficiencies with the internal processes of our clients and save them both time
and money. These services include inbound chat and email, live chat, finance and
accounting, data management, document management, and transcription services.
Our e-commerce outsourcing team works with some of the leading e-commerce and
retail brands and helps them be strategic in a rapidly changing industry
environment. Our e-commerce outsourcing services include catalog management
services, product management services, buyer and seller management support, and
e-commerce analytics.
Our Third Party Quality services team focus on delivering high ROI & value add
for each client by evaluating transactions and meeting client needs by providing
end-to-end Evaluation Tool and Speech Analytics solution.
Our professional services team is the culmination of our business process
management and improvement expertise spanning across the years. Our team
supports our clients with business process management, business intelligence and
analytics, business process management, customer experience management, data
visualization services, and content moderation services.
MATTSENKUMAR - THE HISTORY
HOW WE EVOLVED INTO ONE OF THE FASTEST-GROWING BUSINESS PROCESS OUTSOURCING
COMPANIES IN INDIA
* 2002 : HyperQuality was founded by Mike Mattsen and Howard Lee. Aarati Kumar
was the first Country Head for India.
* 2010 : Mike Mattsen left HyperQuality to form “MattsenKumar” and helped
companies launch offshore operations and also managed the COPC India sales
and fulfillment.
* 2012 : HyperQuality hired Mike Mattsen back to be President via MattsenKumar.
* 2015 – Current: HyperQuality sold the India operations to MattsenKumar and
all their India employees became part of MK. MK provides end-to-end sales and
service delivery support for all the clients, along with traditional “Third
Party Quality Monitoring Services” under the MK umbrella.
MK provides a wide array of contact center management, Back-Office
Operations, Third Party Quality Services, Analytics Services, Consulting, and
Technology Products under the MK brand.
FROM LEFT TO RIGHT: MIKE MATTSEN, CEO, PAT HANLIN, CHAIRMAN AND AARATI KUMAR,
COO.
MATTSENKUMAR - WHO WE ARE
OUR MISSION AND VALUES ALIGN US TO OUR GOAL OF BEING A SOCIALLY RESPONSIBLE
ORGANIZATION.
MK LEADERSHIP
Our leadership team consists of a diverse group of globally recognized
professionals with more than 100+ years of combined experience in Business
Process Outsourcing, Analytics, Quality Improvement, Consulting, and Technology.
Find Out More
MISSION & VALUES
Our mission is more than just a statement for us. It is our signpost that keeps
us on track towards achieving our internal and external goals. Our values are
the fuel that helps us run a highly efficient organization with a vibrant
workforce.
Find Out More
CORPORATE RESPONSIBILITY
At MK, “giving back” to society is not just a catch-phrase; we believe in
walking our talk. Our partnership with organizations like Days for Girls Tacoma
and our internal committees who work tirelessly are testimonies of our
dedication.
Find Out More
WHY CHOOSE MATTSENKUMAR?
Over the past 15 years, we have strived to establish some attributes which make
MK a brand every client remembers and maintains a relationship with. With pride,
we can say that we were successful at this endeavor.
Find Out More
FREQUENTLY ASKED QUESTIONS
Our interactions with our client community have generated lots of queries from
them. So we have developed an FAQ section for addressing them and to bring
clarity if you have any of the same about MK or our services.
Find Out More
OUR LOCATIONS
We have multiple locations across the globe where our employees are based out of
including our own offices and client locations. We are headquartered in Oregon,
USA, and have offices in Gurgaon and Jaipur in India.
Find Out More
AWARDS & RECOGNITION
Our outsourcing services are well recognized and appreciated by industry-leading
platforms and organizations.
We are one of the leading Business Process Outsourcing companies in India
providing call centers, back-office processes, Third Party Quality Services, &
e-commerce outsourcing services. With offices in Gurugram and Jaipur, we serve
global clients by improving their processes, cost efficiencies, & business
results.
About Us | Contact Us
Looking for a reliable partner to outsource call center operations?
We bring extensive expertise of more than 13 years of managing highly productive
call centers for organizations across the globe.
Talk to Us
Do you want to take your career to the next level? Join us today.
Our teams are always in search of talented individuals who want to advance their
careers working with a growing organization.
Apply Now
CALL CENTER OUTSOURCING
* Inbound Customer Service Outsourcing
* Inbound Technical Support Outsourcing
* Inbound Upselling Services
* Outbound Information Call Services
* Outbound Lead Generation Services
* Outbound Sales Outsourcing Services
* Outbound Welcome and Onboarding Call Services
BACK OFFICE OUTSOURCING
* Inbound Chat Support Services
* Inbound Email Support Services
* Live Chat Support Services
* Finance & Accounting Outsourcing Services
* Data Management Services
* Document Management Services
* Transcription Services
ECOMMERCE OUTSOURCING
* Catalog Management Services
* Content Management Services
* Product Management Services
* Buyer & Seller Management Services
* E-commerce Benchmarking Services
* Ecommerce Analytics
PROFESSIONAL SERVICES
* Benchmarking Services
* Business Intelligence & Analytics Services
* Business Process Management Services
* Customer Experience Management
* Data Visualization Services
* Content Moderation Services
* Competitive Intelligence Services
Copyright © 2022 All Rights Reserved by MattsenKumar | Privacy Policy
Go to Top
We are the trusted partner for Business Process Outsourcing for leading global
organizations.
OUR SERVICES
* Services
* Call Center Outsourcing Services
* Back-Office Process Outsourcing Services
* Third Party Quality Services – MKQ
* E-commerce Outsourcing Services
* Professional Services
RESOURCES
* Resources
* Case Studies
* Ebooks
Visit Our Blog
Contact Us
Search for:
* Home
* Services
* Call Center Outsourcing Services
* Inbound Customer Service Outsourcing
* Inbound Technical Support Outsourcing
* Inbound Upselling Services
* Outbound Information Call Services
* Outbound Lead Generation Services
* Outbound Sales Outsourcing Services
* Outbound Welcome and Onboarding Call Services
* Back-Office Process Outsourcing Services
* Inbound Chat Support Services
* Inbound Email Support Services
* Live Chat Support Services
* Finance & Accounting Outsourcing Services
* Bookkeeping Outsourcing Services
* Outsource Accounting Services
* Data Management Services
* Data Digitization Services
* Data Processing Services
* Data Conversion Services
* Data Entry Services
* Document Management Services
* Know Your Customer (KYC) Services
* Transcription Services
* Video Transcription Services
* Audio Transcription Services
* E-commerce Outsourcing Services
* Catalog Management Services
* Catalog Creation
* Catalog Quality Check
* Catalog Enrichment
* Content Management Services
* Content Moderation Services
* Image Moderation
* Text Moderation
* Social Media Moderation
* Video and Audio Moderation
* Content Localization Services
* Content Writing Services
* Product Management Services
* Selection Enhancement Services
* Product Discovery Services
* Buyer & Seller Management Services
* Buyer Experience Management
* Seller Experience Management
* E-commerce Benchmarking Services
* Ecommerce Analytics
* QualityNEXT: Fusion QA Solution
* Professional Services
* Business Process Management
* Data Visualization Services
* Content Moderation Services
* Benchmarking Services
* Business Intelligence & Analytics
* Customer Experience Management
* Competitive Intelligence Services
* Innovation at MK
* About
* MK Mission & Values
* Meet Team MK
* Our Locations
* MK – Gurugram
* MK – Jaipur
* MK – Bengaluru
* MK Approach
* Why Choose MK?
* FAQs
* Corporate Social Responsibility at MK
* News Room
* Press Release
* Privacy Policy
* Resources
* Case Studies
* Ebooks
* MK CX Thought Leadership Series
* The CX Insider
* MK Frameworks
* Infographics
* Videos
* MK Case Studies – Videos
* Real Time with MK – Videos
* Data Visualization Gallery
* Real Time With MK Podcast
* Blog
* Careers
* Life at MK
* Current Openings
* Contact us
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