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Press release


INSURITY’S AI RESOLVES 75% OF POLICYHOLDER NEEDS WITHOUT A LIVE AGENT, SETTING
NEW STANDARD IN P&C INSURANCE CUSTOMER SUPPORT

December 06, 2023

Increased autonomy in policyholder support through Insurity’s AI solution marks
a significant shift in providing superior P&C customer service without the need
for additional resources

HARTFORD, Conn.--(BUSINESS WIRE)--Insurity, a leading provider of cloud software
for insurance carriers, brokers, and MGAs, today announced a significant
milestone in providing AI-driven policyholder service within the P&C insurance
sector. Insurity’s AI now autonomously resolves 75% of policyholder needs,
effectively minimizing the dependency on live agent interactions during times of
increased call volumes following disasters or other severe weather events.

As more P&C insurance organizations look to differentiate themselves in an
increasingly competitive market, improving policyholder support stands out as a
main priority and key differentiator. Insurity’s ability to resolve 75% of
policyholder needs without a live agent through its AI tools underscores
Insurity’s commitment to enhancing the policyholder experience through
AI-powered technology. The integration of AI into Insurity’s services has not
only streamlined operational processes but also dramatically improved
policyholder satisfaction and customer retention.

Insurity’s cloud-native AI is designed to address commonly asked questions,
offer instant resolutions, and provide personalized support. This results in a
significant reduction in the need for live agent intervention. Policyholders now
enjoy a more efficient, self-serve support experience, with round-the-clock
availability and instant access through their preferred communication channels.
As Insurity continues to expand its AI capabilities, its solutions remain
focused on transforming the policyholder experience while driving greater
operational efficiency and profitability for insurers.

“Insurity’s AI is redefining what it means to provide industry-leading
policyholder support, and it is a testament to our forward-thinking approach on
how insurers can incorporate AI into their business,” said Chris Lafond, Chief
Executive Officer at Insurity. “By resolving 75% of policyholder needs
independently, our AI solutions are not only elevating the customer experience
but also reshaping the operational dynamics of the insurance industry. Our aim
is to continue leading the market in leveraging AI to set new benchmarks in
customer satisfaction and operational efficiency.”

Insurity is the public cloud market leader with 330 customers deployed in AWS
and Azure, and its robust cloud infrastructure forms the backbone of these
AI-powered solutions. Insurity’s infrastructure facilitates seamless integration
with emerging AI technologies, APIs, and microservices, further solidifying
Insurity’s position at the forefront of bringing AI capabilities into the P&C
insurance technology fold.

To learn more about how Insurity’s AI solutions can benefit your organization,
please get in touch with Elizabeth.Hutchinson@insurity.com.

About Insurity

Insurity is a leading provider of cloud-based software for insurance carriers,
brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of
the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its
best-in-class digital platform, unrivaled industry experience, and the
industry’s most robust analytics offerings, Insurity is uniquely positioned to
deliver exceptional value, empowering customers to focus on their core
businesses, optimize their operations, and provide superior policyholder
experiences. Insurity is a portfolio company of GI Partners and TA Associates.
For more information, visit www.insurity.com.


RECENT PRESS RELEASES

 * Insurity Named a Major Player in the IDC MarketScape for P&C Intelligent
   Underwriting Workbench Applications
 * How to navigate the data revolution in underwriting
 * Swiss Re Corporate Solutions Named "Digital Experience Champion" Award
   Recipient at Excellence in Insurance, Sponsored by Insurity
 * Datos Insights Recognizes Insurity as a Dominant Provider of MGA Solutions
 * AF Group Named "Automation Champion of the Year" Award Recipient at
   Excellence in Insurance, Sponsored by Insurity


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