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Effective URL: https://khoros.com/resources/roi-calculator-case-for-a-digital-care-solution?utm_source=marketo&utm_medium=email&ut...
Submission: On November 30 via api from US — Scanned from DE
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<form id="mktoForm_1302" data-marketo-form="1302" data-formid="1302" data-forminstance="one" data-form-type="footer"></form>Text Content
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* Platform
PLATFORM
* FOR A UNIFIED ENGAGEMENT HUB
Digital-first, omnichannel platform built for enterprises
* FOR CONTACT CENTERS
Agent efficiency, automation, and operational insights
* FOR COMMUNITY ENGAGEMENT
Self-service support, education, and collaboration
* FOR SOCIAL MEDIA MANAGEMENT
Content management, publishing, and governance
* FOR CX INSIGHTS
A unified, actionable view for world-class CX
PRODUCTS
* MESSAGING
Connect with customers on SMS, Messenger, WhatsApp, & more
* MODERN CHAT
Chat with customers in real-time or anytime on your website
* CHATBOT
Start the conversation with automation, increase agent efficiency, triage,
& more
* SOCIAL & REVIEWS
Protect your brand & drive loyalty across social media and review site
* SOCIAL MARKETING
Orchestrate social campaigns that drive business results
* SOCIAL LISTENING
Understand social trends from customers, the market, and competitors
* EXPERIENCES
Find, curate, and share the best social media content
* Solutions
BY USE CASE
* CALL DEFLECTION
Deflect inquiries to messaging channels and self-service communities
* CONVERSATIONAL AI
Automate conversations with our intuitive drag-and-drop platform
* AI-ENHANCED AGENTS
Supercharge agents with AI tools & intuitive workflows
* CUSTOMER JOURNEY OPTIMIZATION
Optimize customer experiences by really listening across all your channels
BY INDUSTRY
* FINANCIAL SERVICES & INSURANCE
Secure solutions to keep customer information safe
* TELECOMMUNICATIONS
Cutting-edge tech to innovate and inform your customers
* TECHNOLOGY & SOFTWARE
Deep insights to keep a pulse on customer demands
* TRAVEL & HOSPITALITY
Real-time capabilities to stay connected with consumers
* RETAIL & DISTRIBUTION
An integrated platform to nurture the customer journey
* Services
* STRATEGIC SERVICES
Our in-house experts in social media and community management for Khoros
customers
* PROFESSIONAL SERVICES
More than onboarding and implementation, this is where our partnership
begins
* PARTNERS
Data integrations for better customer experience
* PRODUCT COACHING
Increase satisfaction and improve product adoption with complimentary
training.
* Resources
* PODCAST
CX Confessions, the definitive podcast for digital CX leaders
* RESOURCE CENTER
Guides, tipsheets, ebooks, on-demand webinars, & more
* CHANNEL INTEGRATIONS
Integrations to connect with your customers, wherever they are
Tech integrations
* DEVELOPER INFORMATION
Technical overviews and links to developer documentation
* UPCOMING EVENTS
Join us for live webinars and other events, like Khoros Engage
* BLOG
Insights, tips, news, and more from our team to yours
* CUSTOMER STORIES
Case studies with successful customers to see how they did it
* Community
* ATLAS COMMUNITY
Connect with 70K+ customer engagement professionals
* TITANS OF CUSTOMER ENGAGEMENT
A customer experience podcast with Khoros Customers
* Company
* ABOUT KHOROS
20+ years experience, built from Spredfast and Lithium
* LEADERSHIP
Meet the team that leads the team
* NEWSROOM
Press releases and other announcements
* CAREERS
We’re hiring — come build the future of customer experience
* CONTACT US
Need anything? We’re here for you
* SOCIAL RESPONSIBILITY
Our commitment to do more and do better
* Support
* Sign in
* Get a Demo
LinkedIn
US/UK
* US/UK
* France
* Germany
* Australia
* New Zealand
* US/UK
* US/UK
* France
* Germany
* Australia
* New Zealand
* Support
* Sign in
* Get a Demo
* Platform
PLATFORM
* FOR A UNIFIED ENGAGEMENT HUB
Digital-first, omnichannel platform built for enterprises
* FOR CONTACT CENTERS
Agent efficiency, automation, and operational insights
* FOR COMMUNITY ENGAGEMENT
Self-service support, education, and collaboration
* FOR SOCIAL MEDIA MANAGEMENT
Content management, publishing, and governance
* FOR CX INSIGHTS
A unified, actionable view for world-class CX
PRODUCTS
* MESSAGING
Connect with customers on SMS, Messenger, WhatsApp, & more
* MODERN CHAT
Chat with customers in real-time or anytime on your website
* CHATBOT
Start the conversation with automation, increase agent efficiency, triage,
& more
* SOCIAL & REVIEWS
Protect your brand & drive loyalty across social media and review site
* SOCIAL MARKETING
Orchestrate social campaigns that drive business results
* SOCIAL LISTENING
Understand social trends from customers, the market, and competitors
* EXPERIENCES
Find, curate, and share the best social media content
Read more
* Solutions
BY USE CASE
* CALL DEFLECTION
Deflect inquiries to messaging channels and self-service communities
* CONVERSATIONAL AI
Automate conversations with our intuitive drag-and-drop platform
* AI-ENHANCED AGENTS
Supercharge agents with AI tools & intuitive workflows
* CUSTOMER JOURNEY OPTIMIZATION
Optimize customer experiences by really listening across all your channels
BY INDUSTRY
* FINANCIAL SERVICES & INSURANCE
Secure solutions to keep customer information safe
* TELECOMMUNICATIONS
Cutting-edge tech to innovate and inform your customers
* TECHNOLOGY & SOFTWARE
Deep insights to keep a pulse on customer demands
* TRAVEL & HOSPITALITY
Real-time capabilities to stay connected with consumers
* RETAIL & DISTRIBUTION
An integrated platform to nurture the customer journey
Read more
* Services
* STRATEGIC SERVICES
Our in-house experts in social media and community management for Khoros
customers
* PROFESSIONAL SERVICES
More than onboarding and implementation, this is where our partnership
begins
* PARTNERS
Data integrations for better customer experience
* PRODUCT COACHING
Increase satisfaction and improve product adoption with complimentary
training.
Learn More
* Resources
* PODCAST
CX Confessions, the definitive podcast for digital CX leaders
* RESOURCE CENTER
Guides, tipsheets, ebooks, on-demand webinars, & more
* CHANNEL INTEGRATIONS
Integrations to connect with your customers, wherever they are
Tech integrations
* DEVELOPER INFORMATION
Technical overviews and links to developer documentation
* UPCOMING EVENTS
Join us for live webinars and other events, like Khoros Engage
* BLOG
Insights, tips, news, and more from our team to yours
* CUSTOMER STORIES
Case studies with successful customers to see how they did it
Learn more
* Community
* ATLAS COMMUNITY
Connect with 70K+ customer engagement professionals
* TITANS OF CUSTOMER ENGAGEMENT
A customer experience podcast with Khoros Customers
Download report
* Company
* ABOUT KHOROS
20+ years experience, built from Spredfast and Lithium
* LEADERSHIP
Meet the team that leads the team
* NEWSROOM
Press releases and other announcements
* CAREERS
We’re hiring — come build the future of customer experience
* CONTACT US
Need anything? We’re here for you
* SOCIAL RESPONSIBILITY
Our commitment to do more and do better
Work at Khoros
THE CASE FOR A DIGITAL CARE SOLUTION
Use this ROI calculator to see how the Khoros customer service platform can
impact your brand’s contact center.
THE IMPORTANCE OF THE DIGITAL CONTACT CENTER
Today’s customer service takes the form of a digital contact center — not just a
call center, but an omnichannel hub that both serves customers and helps them
serve themselves. The digital contact center is at the heart of the
organization’s customer experience, which can directly impact the bottom line.
A good customer experience creates customers who come back time and time again;
a bad one can drive them away for good. That’s why it’s so important to keep the
contact center updated and running smoothly.
WHAT CAN THE KHOROS PLATFORM DO FOR YOUR CUSTOMER SERVICE EXPERIENCE?
The best way to ensure a positive customer experience is to invest in
forward-thinking, digital-first care solutions like the Khoros platform. Our
award-winning customer care platform has helped some of the world’s top brands
consolidate their contact center operation to improve efficiency and CX at the
same time. This calculator is designed to show you just how much of an effect a
solution like this can have on your business — it may be more than you think.
If you’re ready to take your brand’s customer experience up a level, use this
ROI calculator to see just how much return you can get on a world-class care
solution.
RECOMMENDED RESOURCES
* DIGITAL CARE RFP CHECKLIST
Discover the capabilities, features, and support that make Khoros Care the
best digital care solution on the market.
Download now
* THE DIGITAL SERVICE FUNNEL GUIDE: 4 STEPS TO EFFECTIVELY MANAGE THE CUSTOMER
JOURNEY
Starting, revamping, or fine-tuning your customer journey? This is the guide
for you. Khoros’s service experts cover what you need to know to maximize
both quality and efficiency.
Download the guide
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Khoros software and services help you win, serve, and grow customers across
social marketing, digital care, and branded communities.
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* Instagram
* Twitter
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PLATFORM
* Khoros Platform
* Contact Center
* Communities
* Social Media Management
* CX Insights
SERVICES
* Strategic Services
* Professional Services
* Partners
RESOURCES
* Resource Center
* Blog
* Customer Stories
* Channel Integrations
* Tech Integrations
INDUSTRIES
* Technology & Software
* Financial Services
* Telecommunications
* Retail & Distribution
* Travel & Hospitality
COMPANY
* About Khoros
* Leadership
* Newsroom
* Careers
* Events
* Social Responsibility
CONNECT
* Get a Demo
* Contact Us
* Email Us
* Atlas Community
* © Khoros, LLC
* Privacy
* Security
* Disclaimer
* Legal & Compliance
* Terms of Use
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