community.docusign.com Open in urlscan Pro
13.226.34.117  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 27 via manual from CA — Scanned from CA

Form analysis 2 forms found in the DOM

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,875 Topics
 * 14,639 Replies

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4875 Topics

Recently Active

Most Replies
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Newest First

ClovisNewcomer
asked in eSignature
How to retrieve a copy of a document that I signed electronically and did not
have a copy and the link has expired


I am a tenant and the realtor sent me my lease to sign. After signing, he did
not send me my own copy after he has verified it. He did not send me a copy and
I did not download the document I signed. The link has expired. Is there any
means by which I can have a copy of what I signed?

1
19706

8 hours ago
J

Jim SellersNewcomer
asked in eSignature
Stopping the pop up tool tips when creating an envelope.


Even when I have gone through all the pop up tool tips when creating an
envelope, they still appear with each new envelope. I checked through all
settings and don’t see anywhere where these tips can be disabled. It’s very
annoying and time consuming to keep clicking on the X to make them go away!
Thanks in advance!

2
2755
J

11 hours ago
L

Lorraine ChurchNewcomer
asked in eSignature
Incomplete document


When I uploaded the multipage document for signatures, the first 43 lines were
blank. I tried multiple times from different computers and different versions
and the same thing happened.

0
40
L

13 hours ago
K

KoleenBNewcomer
asked in eSignature
Changing the email address of a signer AFTER they've signed documents?


Hi DS friends - Does DocuSign allow me to change the email address of a signer
that has already signed a document? We use the custom report feature to receive
daily reports of those who have signed our agreements and add it to an Excel
workbook database, which has formulas that looks at the email addresses to
update each contact. I don’t want to keep having to manually change a particular
signer’s email address every time we update the database with the DS report
data. Any thoughts?

0
141
K

1 day ago
A

aboltonNewcomer
asked in eSignature
Is there a limit to how many documents we can put in one envelope?


I need to send 100 docs in one envelope - is that possible?

0
1933
A

1 day ago
L

LMH19867Newcomer
asked in eSignature
ID Verification and Liveness - Disclosure


Hello - When using the ID Verification and Liveness feature what do you in
include in your disclosure for consent and ensure the use is in compliance with
applicant?

0
40
L

1 day ago
C

CurtisC123Newcomer
asked in eSignature
mobile signature stored someplace?


When I am sent a document to e-sign, a signature from a previous document
appears. I've gone into my account and I can not find this signature. I've
created a new signature for my account, but it doesn't replace this previous
signature that must be stored on my mobile device. How do I clear out the
unwanted signature?

0
164
C

1 day ago
P

Pascal KollerNewcomer
asked in eSignature
Automatically Place Signature Field when Applying Template


I have successfully established a template (Automatic template matching works
too.) - I have added signature fields in the template. - The signature fields
are on the last page of the document. The template has, say, 3 pages, so the
signature fields are on page 3. The actual document to be signed might have 5
pages or 10 pages (different every time it needs to be signed). However, the
signature fields are ALWAYS placed on page 3 since this is where the fields sit
in the template. Signing on the last page seems like a pretty standard
situation. - How can I ensure that the signature fields automatically get added
to the last page (the actual signature is always in the same position on that
last page). Thank you Pascal

0
282
P

1 day ago
M

mbc25Newcomer
asked in eSignature
Cannot upload JSON template


Hi there, I am in urgent need to upload a few JSON templates into a new DocuSign
account. But the “Upload Json Template” feature i not there and I cannot see a
chcekbox for “Enable template upload" under Sending Settings Any idea how I can
resolve this quickly? Thanks, Michelle

0
51
M

1 day ago
A

AlexLNewcomer
asked in eSignature
HELP! Require Recipients to Draw Each Signature


I am the admin of the account and we our plan is eSignature Business Pro - but I
do not have the Signature Adoption Configuration option to set up the
requirement for a “drawn signature” Can anyone help me about why this option
seems to not be available? If you’re the Admin for your account [i am], go to
the Settings page then Signing Settings [i have] and configure the Signature
Adoption configuration [i dont have this] , you can enable the option for drawn
eSignatures [nope]. After that, your envelopes sent to the recipients with Sign
Here fields will give to them an option to drawn a signature [nope].

0
41
A

1 day ago
D

David RothNewcomer
asked in eSignature
When I select Log in. I get a message that states: An Error has Occurred Make
Sure Your Connection is Stable


When I select Log in. I get a message that states: “An Error has Occurred Make
Sure Your Connection is Stable”

0
2268
D

1 day ago
N

NancyHNewcomer
asked in eSignature
Can a signer in China use Docusign?


I created a document and sent it to a client in China for e-signature. They are
having trouble opening and accessing the documents for e-signature. Has anyone
experienced this issue?

1
1796
N

1 day ago
L

LindaMNewcomer
asked in eSignature
"View" Missing?


I believe Docusign has this option however, I cannot find the setting where I am
able to see when a document is viewed but not signed? Thank you

0
93
L

1 day ago
N

NStephenNewcomer
asked in eSignature
Problem with one field in Bulk Send


I have uploaded my CSV file using the CSV template. I’ve left some fields empty
because I don’t know what they are for. But one field - Requestor::First Name is
not coming through and even though I accept the matching exception, I end up
with an error message after I do. The names in the First Name column match the
first names that are also included in the Name column...not sure what I am
missing.

0
104
N

1 day ago
C

cvprattNewcomer
asked in eSignature
editing


I send lease contracts out to people all the time and I need to edit the
contract to reflect the correct name, lease start date and rent amounts. How can
I edit the document for each person?

0
80
C

1 day ago
L

lauren.maherNewcomer
asked in eSignature
Doucument Not Always Included as an Attachment in Completion Email


Hello, Has anyone experienced an issue with envelopes not always sending a pdf
version in the completion email once everyone has signed a document in DocuSign?
We’ve gotten some feedback that some HR are not receiving the document enclosed
in the completion email, only as a link to DocuSign. (Please note, sometimes the
document is included as an attachement and sometimes it’s not - there doesn’t
seem to be any difference in these scenarios.) Many thanks in advance! Kind
Regards, Lauren

0
1476
L

1 day ago
L

lia.aNewcomer
asked in eSignature
DocuSign Elastic Templates


Hello community, We have encountered some issues while trying to set up the
Elastic Templates for TOU purposes inside our company. We couldn’t find enough
documentation to work with some of the things that we need, for example: We are
working with a lot of international clients, so we need to have multiple TOU
versions for different languages. How can we create different templates for
different languages? I read about API variables but these don't change the text
of the buttons (Agree and Disagree) or the Agreement Statement Texts. Also the
most annoying thing is the text saying "Additionally, I certify I have read and
agree to the Electronic Record and Signature Disclosure.", how can we translate
this in different languages? Thank you very much!

0
192
L

1 day ago
W

WRplmNewcomer
asked in eSignature
Not able to esign the doc I sent


I have used Docusign for years and have a new problem today. Most envelopes I
send require me to also esign. But today I am not able to esign a new envelope.
Screen goes blank. Have cleared cache & restarted. My client received & signed
their portion fine. Not sure what to do? Thanks for any help.

0
232
W

1 day ago
W

WRplmNewcomer
asked in eSignature
Error - not able to esign docs we send out


I have used Docusign for several years and had no problems. Most docs I send out
require me to also esign. But this week - I am not able to esign - after
clicking SIGN NOW. It appears to start but then the screen either goes blank or
today I receive “An Error has Occurred” message. Any idea what is causing the
problem? I cannot seem to locate a Support #. Thanks WR

0
30
W

1 day ago
Y

yournumbersgirlNewcomer
asked in eSignature
Fields all capitalization


How to make fields all captialization for input.

0
104
Y

1 day ago
H

Hitoshi Nakajima
asked in eSignature
Identification process for qualified electronic signatures that comply with
eIDAS


last year, I went through the Identification process where the signatory
presented his passport to a DocuSign verification officer via webcam, and after
having the officer confirm his identity, he obtained a security code for
qualified electronic signatures via SMS and then executed a qualified electronic
signature.I don’t remember what I should select to go through the same procedure
as last time in the DocuSign’s platform, where the verification officer confirms
the signatory’s identity via webcam. Is this identification procedure no longer
available? On the other hand, when I used the “DocuSign ID Verification for EU
Advanced with Liveness” method of Identity Verification this time, I was able to
proceed to the electronic signature without speaking with the verification
officer via webcam, simply by taking a picture of my passport and a video of my
face. Does an electronic signature in this procedure count as a valid qualified
electronic signature that complies with eIDAS?

0
153
H

1 day ago
remakerNew Voice
asked in eSignature
Signed documents not in my free account.


How do I find documents that others have sent me that I have signed? It seems
like my email may be associated to multiple accounts. The account that I can log
in to, 29922419, is NOT receiving documents that I signed related to that
associated email address. How can I make sure that 3rd party docusign agreements
sent to my email get associated to my active account? And can I archive other
signed docs into that account if I have the security keys for them? I can reach
\old documents from my email links but I would like them all collected in my
account.

0
6014

1 day ago
D

DüsseldorfNewcomer
asked in eSignature
Restrict adding fields to template while permission to change recipients and
fill out fields


Hi! How can I revoke senders' permission to add standard fields to the document
in an assigned template, but still give them permission to adjust the recipient
list or to add contact details and fill in predefined fields in the document.
With the settings “Template Usage Options ” i am not able to do that. Is there
another way?

0
73
D

1 day ago
C

Community UserLegacy User
asked in eSignature
How can I send a docusign document to a fax address?


How can I send a docusign document to a fax address?

0
2522
C

1 day ago
E

Elaine.SNewcomer
asked in eSignature
Witness signature email not being recieved


I have to sign a contract for the sale of a property. I need it witnessed, I
have completed the form and sent with the witnesses details but the Witness has
not received a link or email regarding them signing? I have checked the email
address is correct.

0
81
E

1 day ago
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