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Text Content

Solutions
Help and Service DeskWork and Project ManagementAutomate WorkflowSaaS-ify
Homegrown Apps with No CodingCustomer Relationship Management (CRM)
Platform
Resources
DemoVideosBlogsCase StudiesDocumentation
Pricing
Help and Service DeskAutomate WorkflowWork and Project ManagementSaaS-ify
Homegrown Apps with No CodingCustomer Relationship Management (CRM)
About Us
CareersContact
Request a DemoFree Trial




TICKET RESOLUTION
WITH AI AUTOMATION

Employ AI to analyze and categorize the ticket based on its content, priority,
and other factors.


AUTOMATED
TICKET CATEGORIZATION AND ROUTING

Assign tickets to appropriate categories and route them to a password management
system for the secure storage of sensitive information.


EMPOWERING AGENTS
WITH AI ANALYSIS BOT

Automate the assignment of AI-related tasks to agents to improve efficiency and
task prioritization.


EMPOWERING AGENTS
WITH AI ANALYSIS BOT

Automate the assignment of AI-related tasks to agents to improve efficiency and
task prioritization.


STREAMLINE TICKET RESOLUTION PROCESS
REAL-TIME

Mark successfully resolved issues as completed within your system through the
AI-driven automated ticket closure.


REAL-TIME
SENTIMENT ANALYSIS

Analyze text-based interactions within the dashboard to classify sentiments as
positive, negative, mixed or neutral.

Slide 2 of 6.




Try For Free

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trustED by customers...




...AND EXPERTS

We move beyond best practices to make sure everything you do with us is safe and
secure, from access to policies to the data flows through your work




COMMON SUPPORT CHALLENGES

Incomplete Picture of Customer Churn


Poor customer insight analysis and representation lead to a high customer churn
rate.


Untapped Valuable Customer Insight


Inefficient customer data analysis leads to poor customer support strategy
leaving your team scratching their heads.


Overwhelming Escalations


Inadequate effective customer support strategies lead to exhausted teams and
unhappy customers.


Team Productivity Decline


The inability to automate mundane tasks and assign tickets dynamically based on
categories leads to agent fatigue and turnover.





PROACTIVE APPROACH TO
REALIZE YOUR BUSINESS' POTENTIAL

Expertly provide valuable customer insight to automate and streamline your
customer support process with Wavity's Software Solutions.

Request a Demo Today
Improve Customer Growth and Retention


Wavity lets you customize how you want to see your data and how you want to see
them. Identify problem areas clearly to formulate clear strategies to accelerate
customer growth and retention.


Untapped Valuable Customer Insight


Transform your customer data into actionable insights and equip your team with
the right tools and resources to deliver exceptional customer support.


Customer Escalation Prediction


Proactively identify high-risk support tickets using AI-driven analysis of
customer behavior and insight to formulate the right prevention strategy.


Boost Agent Productivity


Assigning tickets dynamically based on categories and automating mundane tasks
empowers your agents to focus on delivering exceptional customer support on more
complex customer queries.






STAY AHEAD OF THE GAME WITH OUR POWERFUL PLATFORM


EXPANDABLE AUTOMATION

Wavity is designed to grow as you grow. As your business needs change, you can
adapt and adjust the platform to accommodate changes in minutes.


THIRD-PARTY INTEGRATIONS

Wavity will fit into your existing business infrastructure without the need to
change any of your current processes. No transferring or importing required—stay
connected to your existing business information in just a few clicks.


MOBILE-FIRST INFRASTRUCTURE

Wavity was built with mobile in mind from the beginning. Our web and mobile
interfaces are tied into a single code base that keeps them always in sync -
anytime, anywhere, from any device without additional cost.


CUSTOMIZABLE ZERO-CODE APPLICATIONS

Wavity helps you easily develop robust applications to help you scale with ease.
Even complex applications customized to your business processes can be launched
with our zero-code platform, eliminating the need for dedicated IT resources.


Request a Demo Today



SIMPLE AND INTUITIVE:
GETTING STARTED WITH WAVITY

Only Wavity uses the groundbreaking approach of combining all your crucial
business functions within a single AI-infused, zero-code ITSM platform. Discover
how it can transform and improve automation processes for all business sizes and
types. Here's how the magic happens.


TICKETING SOLUTION

AI-driven ticketing solution designed to provide valuable customer interaction
analysis and easy customizable ticketing process, and automate and categorize
customer inquiries.
Learn More



HELP AND SERVICE DESK

Set your help and service desk team to success with efficient and user-friendly
solutions.
Learn More



WORK AND PROJECT MANAGEMENT

All-in-one work and project management solution that seamlessly integrates with
your existing project or program management tools.
Learn More



AUTOMATE WORKFLOWS

Automate workflow and build your process with Wavity’s wBOTS to fit your unique
business needs without dedicated IT personnel.
Learn More



SAAS-IFY HOMEGROWN APPS WITH NO CODING

Recreate and improve your homegrown apps or build your own SaaS apps with zero
coding.
Learn More




WHY CUSTOMERS LOVE WAVITY

AB


Wavity help and Service desk provides multiple types of benefits. Reporting and
analytics functions will provide you with the overall picture of support, and
through the customizable dashboard, employees can select and raise the tickets
easily, with no extra manual effort required to know the status of tickets. The
support Operation Team is able to meet the SLA and able to provide the best
support in a timely manner.
View Testimonial
Read More G2 Testimonials
SS


Tracking enrollment for employees of our clients was major challenge. We used to
have to rely on email and paper enrollment form processing. We were missing
emails and losing track of emails. With the implementation of the Wavity
ticketing system, the overall management of enrollment process has been
streamlined in our office. We do not miss on enrollments and that in turn has
cut down our processing times and saved us many hrs every month.
View Testimonial
Read More Capterra Testimonials
"Wavity was very quickly able to replace our homegrown ticketing application
with a modern cloud solution, which streamlined our operations and greatly
simplified application maintenance. Most importantly, customers and support
staff are thrilled with the ease of use, and we can now make changes in a few
days and sometimes in hours."
"Using Wavity, we were able to address all our business process issues – in less
than a month. User Experience improved significantly, and costs were
dramatically reduced because of the Wavity Platform."
"Wavity’s zero-code solution greatly increased user satisfaction for our
company. Significant cost savings were just a bonus."



RESOURCES FOR YOUR BUSINESS

Empower your business with the tools and knowledge essential to guide you toward
success.

March 4, 2024


MASTERING TICKET MANAGEMENT WITH WAVITY: IT SERVICE DELIVERY

Explore the key aspects of ticket management with Wavity's AI-powered
capabilities. Learn actionable tips for efficient support, communication, and IT
service delivery.
Wavity Team
Read More

January 8, 2024


NO-CODE VS. LOW-CODE: CHOOSING THE RIGHT TECH FOR YOUR BUSINESS NEEDS

Understand the differences between no-code and low-code platforms. Explore their
benefits, advantages for different teams, and learn how to innovate with Wavity.
Wavity Team
Read More

December 27, 2023


ENSURING DATA SECURITY IN THE ERA OF PERSONALIZED CUSTOMER EXPERIENCES

Explore Wavity's comprehensive strategy for data security in the digital age.
Dive into our SOC-2, HIPAA, GDPR, and ISO 27001 certified measures for
safeguarding customer data while delivering personalized experiences.
Wavity Team
Read More

December 19, 2023


AI INTENT ANALYSIS FOR CUSTOMER-CENTRIC BUSINESS STRATEGIES | WAVITY

Learn about AI-driven Intent Analysis and its role in delivering exceptional
customer experiences. Learn how Wavity's AI-powered business software can help
Wavity Team
Read More

December 18, 2023


CUSTOMER INTENT IN AI AND ITS CRUCIAL ROLE IN CUSTOMER SERVICE | WAVITY

Discover the significance of customer intent in providing exceptional customer
service. Learn how AI and machine learning can enhance customer support.
Wavity Team
Read More

December 14, 2023


FAQS - DECODING SENTIMENT ANALYSIS FOR CONTACT CENTERS: A COMPREHENSIVE GUIDE

Understanding and responding to customer sentiments are integral to the success
of contact centers. Sentiment analysis is a powerful tool in customer service,
which allows organizations to glean valuable insights from customer
interactions. This comprehensive guide aims to answer all your questions about
sentiment analysis for contact centers, providing a deep dive into its
applications, benefits, challenges, and best practices.
Wavity Team
Read More

View All Resources



EXPERIENCE THE POWER OF WAVITY FOR YOUR BUSINESS

We've helped countless businesses minimize the time investment, technical
resources, and learning curve required to integrate a robust operational
tracking system - all at an affordable price.

Don't take our word for it; experience the Wavity difference firsthand with our
free trial.

Get Started Today!




FREE TRIAL

Choose a topicPick a SolutionHelp and Service DeskWork And Project
ManagementAutomate WorkflowsSaaS-Ify Homegrown ApplicationsCustomer Relationship
Management (CRM)
Phone number
Work Email

“With Wavity, we can deliver an application solution to our users within days or
weeks, compared to the months or even years it would take with traditional
development methods.”
Thank you! Your Free Trial request has been submitted! Please wait for our
email.

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GET STARTED

Choose a topicPick a SolutionHelp and Service DeskWork And Project
ManagementAutomate WorkflowsSaaS-Ify Homegrown ApplicationsCustomer Relationship
Management (CRM)
Choose a planPick a PlanStandardProfessionalEnterprise
Phone number
Work Email

“With Wavity, we can deliver an application solution to our users within days or
weeks, compared to the months or even years it would take with traditional
development methods.”
Thank you! Your Free Trial request has been submitted! Please wait for our
email.

Oops! Something went wrong while submitting the form.




CONTACT US

We're here to answer all your questions! Connect with our Sales Team today to
get more information on our pricing.
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Tell us a little about your requirement *

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weeks, compared to the months or even years it would take with traditional
development methods.”
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A modern SaaS platform which makes business very frictionless for your internal
teams as well as customers and partners at a price that will not break the bank.
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