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1-855-PACCAR-9
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FOR MEMBERS

Click for care, coverage, account information, and more
Click here to join Included Health login Click here for the Doctor On Demand
website
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WORLD-CLASS DOCTORS
AT YOUR FINGERTIPS

We’re your personal care team, here to make healthcare a whole lot easier. And
we're available at no additional cost to you. Welcome to your inner circle of
care.
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WE’RE HERE FOR THE BIG THINGS, THE LITTLE THINGS, AND EVERYTHING IN-BETWEEN

GET EXPERT SECOND OPINIONS WITH NO EXAMS OR APPOINTMENTS.

GET SUPPORT FROM OUR CARE TEAM OVER-THE-PHONE OR BY INSTANT MESSAGE.

FIND TRUSTED, EXPERIENCED DOCTORS.

UNDERSTAND WHAT YOUR BENEFITS OFFER.

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FIND CARE FROM THE PALM OF YOUR HAND.

It's easy. We just need to check a few details.

 * 1Activate your account
 * 2Search for the care you need
 * 3Get matched with high quality care

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Download the Included Health app.



WE’RE HELPING ALMOST SIX MILLION PEOPLE LIVE THEIR HEALTHIEST LIVES.

> “Included Health has helped me navigate my way through the healthcare system.
> I finally had somebody that was going to be in my corner and find me what I
> needed.”
> 
> Robert, Included Health member
> 
> “




OVER 200 ON-CALL CLINICIANS

Our staff physicians and care coodinators go above and beyond to make sure you
get the care you need.

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COMMON QUESTIONS ABOUT OUR HEALTH BENEFIT

WHAT IS INCLUDED HEALTH?

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Included Health is a health benefit made available to you through your employer.
We are a guide and resource for your medical and health care-related needs. Our
services include finding you the top doctors and specialists in your insurance
network, booking doctor’s appointments on your behalf, getting you remote second
opinions from world-leading experts, answering any questions you may have about
your medical conditions, and more.

WHEN SHOULD I USE INCLUDED HEALTH?

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Use Included Health when:

 * You need a primary care physician or specialist for an in-person visit. We’ll
   help you find trusted and experienced doctors within your insurance network
   and can even set the appointment for you.
 * You’d like quick answers to medical questions. We can provide you with
   over-the-phone guidance and support from a Included Health doctor.
 * You’re unsure about a diagnosis, or you’ve been recommended surgery as a form
   of treatment. We can arrange for you to get a remote second opinion from a
   leading expert specializing in your area of need.

WHO CAN USE INCLUDED HEALTH?

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Included Health is available at no additional cost to you and your dependents
who are enrolled in a PACCAR Premera Medical Plan. Your employer provides this
service so that you have access to the best medical care possible.

HOW MUCH WILL THIS COST ME?

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Included Health is fully covered by your employer and available at no additional
cost to you and your enrolled dependents. Plan guidelines will apply for any
treatments as a result of the Expert Opinion or Office Visit – Included Health
will find the doctor, collect all relevant medical records, and (if necessary)
schedule the appointment at no additional cost.

WHAT CAN I EXPECT FROM INCLUDED HEALTH?

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All Included Health services can be easily accessed by calling our Care Team,
visiting includedhealth.com/login/ or by downloading the Included Health mobile
app. For certain Included Health services, a member of your Care Team will reach
out to you to learn about your exact needs. They’ll take care of everything,
from finding you the right doctor to collecting your medical records. Expect a
care coordinator to follow up with you after you’ve seen the recommended doctor,
to answer any questions you may have and start additional cases if needed.

WHAT AREAS DOES INCLUDED HEALTH SPECIALIZE IN?

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Included Health physicians span all conditions and specialty areas, including:
back and knee pain, cancer, heart disease, arthritis, behavioral health
disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL
tears, and much more.

HOW DOES INCLUDED HEALTH SELECT ITS PHYSICIANS?

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Included Health selects physicians based on their education and training,
patient outcomes, and location. As a result, we’re able to match you with highly
experienced doctors and specialists who are best suited to your personal
preferences and medical needs.

HOW MUCH WILL IT COST ME TO SEE A RECOMMENDED DOCTOR?

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Typically, you’ll only pay your regular copay and office visit fees for seeing
an in-network doctor. For further details, call the Included Health Care Team.

WHAT WILL MY DOCTOR THINK ABOUT INCLUDED HEALTH REVIEWING MY CASE?

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Most doctors are glad to get the opinions of their peers when assessing
complicated medical issues. Their primary goal is to get you feeling better. A
good way to frame a conversation with your treating physician regarding a
Included Health expert opinion is:
 * “I requested a consultation about [condition] and here’s what I learned…”
 * “Here’s what I was surprised to find out…”
 * “Dr. Smith recommended these options for my care because of these reasons…”

WILL THIS INFORMATION GO TO MY EMPLOYER?

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Any personal health information you share with Included Health is held
confidentially and will not be shared by us, unless authorized by you, or where
legally permissible and/or required under applicable law.

IS INCLUDED HEALTH PART OF MY INSURANCE?

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Included Health is available as part of your PACCAR Premera Medical Plan. The
goal of Included Health is to provide you with useful information about your
health so that you can make informed decisions about your medical care, and have
healthier outcomes overall.

HOW DOES INCLUDED HEALTH USE MY SSN?

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The last four digits of your SSN are needed to confirm both your identity when
creating an account and your eligibility for the Included Health benefit.
Call us: 1-855-PACCAR-9
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YOUR HEALTHCARE JOURNEY STARTS HERE

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DO NOT SELL MY PERSONAL INFORMATION

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services we are able to offer. Click on the different category headings to find
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cannot opt-out of our First Party Strictly Necessary Cookies as they are
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First and Third Party Cookies used please follow this link.
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These cookies do not store any personally identifiable information.

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Under the California Consumer Privacy Act, you have the right to opt-out of the
sale of your personal information to third parties. These cookies collect
information for analytics and to personalize your experience with targeted ads.
You may exercise your right to opt out of the sale of personal information by
using this toggle switch. If you opt out we will not be able to offer you
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parties. Additionally, you may contact our legal department for further
clarification about your rights as a California consumer by using this Exercise
My Rights link. If you have enabled privacy controls on your browser (such as a
plugin), we have to take that as a valid request to opt-out. Therefore we would
not be able to track your activity through the web. This may affect our ability
to personalize ads according to your preferences.

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