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Submitted URL: https://www.interactivebrokers.com/en/index.php?f=1560&ns=T
Effective URL: https://www.interactivebrokers.com/en/support/customer-service.php
Submission: On November 12 via api from OM — Scanned from DE
Effective URL: https://www.interactivebrokers.com/en/support/customer-service.php
Submission: On November 12 via api from OM — Scanned from DE
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How We Use Cookies and Web Beacons
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CUSTOMER SERVICE
SUPPORT RESOURCES
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PHONE
IBKR provides 24-hour customer service each business day via regional Client
Services Centers located through-out America, Europe and Asia. While there's an
agent always available to assist with your inquiries, answers can oftentimes be
found quickest and without a phone call directly from IBKR's website and
Knowledge Base. The list of Quick Tips below contains responses to the most
common questions and answers to others can be found by entering keywords
associated with your inquiry into the search engine above.
--------------------------------------------------------------------------------
QUICK TIPS
How to Deposit Funds Via a Wire Transfer
How to check the status of funding transactions
How to Submit a General Inquiry Web Ticket
How to Deposit Funds Via an ACH Initiated by Interactive Brokers
Introduction to the Trader Workstation
IBKR Market Data Assistant
How to Deposit Funds Via a Check
An Introduction to Forex (FX)
How to Transfer U.S. & Canadian Securities Positions
Secure Login with IBKR Mobile
Setting Communication Preferences
--------------------------------------------------------------------------------
Select your local time zone from the drop-down list below to determine which
Client Services Center is currently available to take your call. Calls received
by a given Service Center outside local operating hours will be automatically
routed to an available agent at another Service Center.1
US Eastern Standard Time (New York) US Central Time (Chicago) US Pacific Time
(Los Angeles) Greenwich Mean Time (GMT) Western European Time (WET) Central
European Time (CET) Eastern European Time (EET) Israel Standard Time (IST) Chile
Time (CLT) India Standard Time (Calcutta) Hong Kong Time (HKT) China Standard
Time (Beijing, Shanghai) Singapore Time (SGT) Japan Standard Time (Tokyo)
Australia (Sydney, Melbourne) Gulf Standard Time (GST) Automatically detected
timezone (Europe/Berlin)
Calls to Interactive Brokers' Service Desks may be recorded for quality control
purposes. Enter the numeric portion of your Account Number followed by # OR
press # if you do not know your Account Number. Use the Menu Options in the
table below to help navigate to the topic you are interested in.
Location Number Hours of Operation2 Menu Options Australia +61 (2) 7251 0088
Direct dial 23:30 (Sun - Thu) - 09:00 (Mon - Fri) (Europe/Berlin)
1 Trade Related Issues
1/1 How to Use Platforms
1/2 Trade & Margin Issues
1/3 Closing Order Desk
2 Cash & Position Transfers
2/1 Deposits or Withdrawals
2/2 Position Transfers
3 General & Login Assistance
4 Security Device Assistance
5 Technical Issues
Canada 1 (877) 745-4222 Toll-Free5
1 (514) 847-3499 Direct dial 14:00 - 23:30 (Mon - Fri) (Europe/Berlin)
Canada (Vancouver) 1 (877) 745-4222 Toll-Free5
1 (604) 661-4300 Direct dial 17:00 (Mon - Fri) - 02:30 (Tue - Sat)
(Europe/Berlin)
China +86 (21) 6086 8586 Direct dial 02:00 - 11:00 (Mon - Fri) (Europe/Berlin)
Europe 00800-42-276537 Toll-Free3,5
+41 41 562 0902 Direct dial 09:00 - 18:00 (Mon - Fri) (Europe/Berlin)
Hong Kong +852-3107-8333 Direct dial 01:00 - 10:00 (Mon - Fri) (Europe/Berlin)
Hungary +36 80 088 400 Toll-Free5
+36 1 701 0350 Direct Dial 09:00 - 18:00 (Mon - Fri) (Europe/Berlin)
India +91 22 61289888 Direct dial
+91 22 39696188 Direct dial 01:30 - 13:00 (Mon - Fri) (Europe/Berlin)
Ireland +353 1 264 0643 Direct dial 09:00 - 18:00 (Mon - Fri) (Europe/Berlin)
Japan +81 (3) 4590 0707 Direct dial
+81 (3) 4590 0711 Direct dial (English) 00:30 - 09:30 (Mon - Fri)
(Europe/Berlin)
Russia 8-800-100-8556 Toll-Free4,5
+41 41 562 0823 Pyсский 08:00 - 17:00 (Mon - Fri) (Europe/Berlin)
Saudi Arabia +966 800 850 1106 Direct dial 06:00 - 17:00 (Mon - Fri)
(Europe/Berlin)
Singapore +65 6990 5200 General 01:00 - 10:00 (Mon - Fri) (Europe/Berlin)
UAE (Dubai) +971 8000 311 0143 Direct dial 06:00 - 17:00 (Mon - Fri)
(Europe/Berlin)
United Kingdom +44 20 3744 7220 Direct dial 09:00 - 18:00 (Mon - Fri)
(Europe/Berlin)
United States 1 (877) 442-2757 Toll-Free5
1 (312) 542-6901 Direct dial 14:00 (Mon - Fri) - 02:00 (Tue - Sat)
(Europe/Berlin)
19:00 (Sun) - 01:00 (Mon) (Europe/Berlin)
Notes:
1. IBKR operates a Global Client Services desk. When contacting client
services, the representative assisting may be an employee of IBKR affiliate
acting on behalf of the entity in which you hold your account. (For example,
an IBLLC client may call the US service desk and be assisted by a
representative of IBHK providing service on behalf of IBLLC).
2. Client support is not available on Saturday and has limited hours on Sunday.
3. Please note that the toll-free number may not be available in all locations.
In the event you are unable to reach IBKR using the toll-free number listed
above, please utilize the direct dial number.
4. The toll-free number is only accessible from Russia.
5. Calls originating outside of a toll-free number's region will incur
international charges.
FINRA BrokerCheck reports for Interactive Brokers and its investment
professionals are available at www.finra.org/brokercheck
CHAT
IBKR offers online chat services to current clients. If you are an existing or
recently approved client, chat is accessed via the "Support" menu option within
our Client Portal accessible via the link below. Prospective clients may access
help via the "I have a general inquiry" button below.
I have a general inquiry I have an urgent inquiry about my account
CHAT ROOM
Sunday: 19:00 - Friday: 20:00
US Eastern Time
FINRA BrokerCheck reports for Interactive Brokers and its investment
professionals are available at www.finra.org/brokercheck
EMAIL
IMPORTANT NOTE
Password, security device and account login issues can only be addressed by
telephoning Client Services and require verification of the account holder's
identity.
Please do not submit security related requests such as this via email.
Inbound communications sent via commercial E-mail are not supported due to
security and spam concerns. Existing clients as well as clients in the
application phase may submit formal inquiries via the Message Center located
within Account Management or via the link below. Inquiries originating from
either method will be responded to through the Message Center, however,
communication preferences may be set to receive a response copy via email.
Prospective clients may also submit formal inquiries via the link below and will
receive a response via the email address provided.
Formal inquiries submitted during standard hours of operation are generally
responded to within 24 hours.
Send an Inquiry
UPLOAD/POST
Applicants and current clients making changes to their accounts may be required
to submit various supporting documents as evidence of their identity and/or
address. Logging in to Client Portal and uploading the requested documents is
the most efficient method, allowing for fastest processing and approval times.
Regardless of chosen method, please make sure that your submitted documents are
legible and easy to review.
IB LLC (IBKR)
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Overnight:
Interactive Brokers LLC: Document Processing
209 South LaSalle Street, 10th Floor, Chicago, IL 60604 USA
Postal:
Interactive Brokers LLC: Document Processing
P.O. Box A3770, Chicago, IL 60690-3770 USA
--------------------------------------------------------------------------------
IB CANADA
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Postal:
Interactive Brokers Canada Inc.
Attn: Doc Processing
1800 McGill College Avenue, Suite 2106,
Montreal, Quebec H3A 3J6 Canada
--------------------------------------------------------------------------------
IB UK
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
Interactive Brokers U.K. Limited
Attn: Doc Processing
20 Fenchurch Street, Floor 12
London EC3M 3BY, United Kingdom
--------------------------------------------------------------------------------
IB (INDIA) PVT. LTD.
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Postal:
Interactive Brokers (India) Pvt. Ltd.
502/A, Times Square, Andheri Kurla Road
Andheri East, Mumbai 400059 India
--------------------------------------------------------------------------------
IB SECURITIES JAPAN, INC.
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Postal:
New Accounts: Interactive Brokers Securities Japan, Inc
Kasumigaseki Building 25F
2-5 Kasumigaseki 3-chome
Chiyoda-ku, Tokyo, 100-6025 Japan
--------------------------------------------------------------------------------
INTERACTIVE BROKERS HONG KONG LIMITED
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
Interactive Brokers Hong Kong Limited
Attn: New Account Documentation
Suite 1512 Two Pacific Place
88 Queensway, Admiralty, Hong Kong
--------------------------------------------------------------------------------
INTERACTIVE BROKERS AUSTRALIA
Upload Documents
You will be prompted to log in to Client Portal.
Courier:
New Accounts: Interactive Brokers Australia
Level 11, 175 Pitt Street
Sydney, New South Wales 2000, Australia
Postal:
New Accounts: Interactive Brokers Australia
PO Box R229
Royal Exchange NSW 1225
--------------------------------------------------------------------------------
INTERACTIVE BROKERS SINGAPORE PTE LTD
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
Interactive Brokers Singapore Pte Ltd
Attn: New Account Documentation
8 Marina View #40-02A, Asia Square Tower 1
Singapore 018960
--------------------------------------------------------------------------------
IBKRFS
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Overnight/Postal:
IBKR Financial Services AG
Attn: Doc Processing
Gubelstrasse 28, 6300 Zug, Switzerland
--------------------------------------------------------------------------------
INTERACTIVE BROKERS IRELAND LIMITED
Upload Documents
You will be prompted to log in to Client Portal.
Postal:
Interactive Brokers Ireland Limited
North Dock One, 91/92 North Wall Quay,
Dublin 1 D01 H7V7, Ireland
--------------------------------------------------------------------------------
INTERACTIVE BROKERS CENTRAL EUROPE
Upload Documents
You will be prompted to log in to Client Portal.
Courier/Postal:
Interactive Brokers Central Europe Zrt,
Attn: Doc Processing
Madách Imre út 13-14., Budapest, 1075, Hungary
--------------------------------------------------------------------------------
TIPS FOR BEST SERVICE
IBKR offers a variety of ways to get assistance and information including IBot,
phone support, secure inquiry/trouble tickets, chat and email submitted through
our website. While you can ask the same question using any of these channels,
depending on the nature of your inquiry, you will get the best and most
efficient service by using the methods recommended below
FIND ANSWERS FASTER WITH IBOT AUTOMATED RESPONSE SYSTEM
For the shortest response time, we suggest you start with IBot. Our natural
language-based interface can quickly provide solutions to common issues, and
offers "how to" help for popular areas of inquiry, like funds and banking,
Client Portal, activity statements, account balances, order entry and much more.
Click on the button below to open IBot, then simply type your question just as
you would ask it, for example "how do I withdraw funds" or "what are the
commissions for US stock orders."
For urgent issues requiring human intervention - such as problems with an order
or trade - please submit a phone inquiry.
Ask IBot
PHONE INQUIRIES
Recommended where there is time sensitivity, for example, a problem with an
order or trade. In general, IBKR will answer our phone lines within a minute.
Funding/Banking inquiries usually take longer. We suggest Ticket or Chat instead
of phone for the following areas: funding, tax, statements, dividend & corporate
actions.
INQUIRY/TROUBLE TICKET
A new secure form system, enables a question to be sent from Account Management
that is delivered directly to our main Customer Service database system. From
here, the question is routed to the specialist or team within IBKR's Client
Services that is certified in the particular area of inquiry. It is SMART
routing for questions. You will get an immediate reference number for the
ticket, and your question will be allocated to a service agent usually within 2
hours. Where possible, we will also provide an answer within this timeframe, but
even if additional research is needed, you will know who is handling your case,
and be able to track its progress.
EMAIL
Free format email communications are no longer supported due to the
proliferation of spam, phishing, and other forms of fraudulent communications.
If you do not already have an IBKR account, we kindly ask you submit your
inquiry using the form available on our website: Click Here to Access the Form.
IB-CHAT
Our new chat service is accessible via Account Management. It is designed to
connect you to the service specialist best qualified to answer your question.
Because it is authenticated and uses secure communications, IBKR staff are able
to provide account specific information in a secure manner. Web page content,
conferencing, and feedback are all features of this new system; transcripts are
available on demand. We particularly recommend IB-Chat for Funding/Banking and
Account Application inquiries.
Existing customers should take advantage of the secure inquiry/trouble ticket
system accessible through the Message Center within Account Management. Existing
customers may also submit inquiries using the form above, with the response
being routed to their Message Center. Urgent or time sensitive questions should
never be submitted via this form.
--------------------------------------------------------------------------------
TRADING REQUESTS
Trade Bust Requests
Recommended Form of Contact: Phone
Estimated Response Time: Under 30 Minutes
Execution or Liquidation inquiries
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
Real-Time Margin/SMA inquiries
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
Review Positions, Order Status, or Order Routing problems
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
General Margin/SMA Questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
How to Enter Specialty Orders such as Combos, Bracket, Conditional Orders
Recommended Form of Contact: Chat
Estimated Response Time: Real-time
--------------------------------------------------------------------------------
FUNDS & BANKING REQUESTS
Wires and ACH Deposits and Withdrawal Questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
ACAT/ATON problems
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Statements and Tax Forms questions (e.g. 1099)
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
IRA Contributions/Distributions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
Credit/Debit Interest
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
Corporate Actions (Dividends, Mergers, Tenders, etc.)
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Within 1 Day
All other funding/banking questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
--------------------------------------------------------------------------------
ALL OTHER TOPIC REQUESTS
New Account Application questions
Recommended Form of Contact: Chat/Ticket
Estimated Response Time: Real-time
Technical (login, java, TWS installation, etc)
Recommended Form of Contact: Chat/Phone
Estimated Response Time: Real-time
Resetting Passwords (identity verification required)
Recommended Form of Contact: Phone only
Estimated Response Time: Real-time
Problems with the Option Exercise Window
Recommended Form of Contact: Phone/Chat
Estimated Response Time: Real-time
Market Data Subscription questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Website problems
Recommended Form of Contact: Ticket
Estimated Response Time: Same Day
Account Upgrades and Trading Permissions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Fee Inquiries, Commissions, Cancellation fees, Market Data Charges
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Within 1 Day
Basic Order Entry, Order Types, and Symbol Entry inquiries
Recommended Form of Contact: Chat/Ticket
Estimated Response Time: Within 1 Day (this information is also readily
available on the IBKR website)
Pattern Day Trading inquiries
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Same Day
All other inquiries
Recommended Form of Contact: Ticket/Chat/Email
Estimated Response Time: Within 1 Day
ADDITIONAL RESOURCES
--------------------------------------------------------------------------------
Contract Information
find out symbols, exchanges, quoting rules, and a whole database of information
about the instruments available through the IBKR Trading platform.
IB Trader Workstation Tutorial
an introduction to basic TWS concepts.
TWS Quickstart Reference Guide
covers basic usage to get started quickly.
TWS Users Guide
complete users guide, particularly useful for learning how to use the advanced
features of the TWS.
TWS Live Demo
see the TWS in action!
IBKR'S BUST POLICY AND PROCEDURES
LIMITATION OF LIABILITY
IBKR WILL NOT ACCEPT ANY LIABILITY FOR RECEIPT OR PROCESSING OF ANY REQUESTS FOR
A TRADE CANCELLATION ("BUST") SUBMITTED BY CUSTOMER. NOR WILL IBKR ACCEPT ANY
LIABILITY FOR ANY TRADE CANCELLATION REQUEST THAT IS SUBMITTED TO AND
SUBSEQUENTLY DENIED BY THE RELEVANT MARKET CENTER. MARKET CENTERS SET SPECIFIC
REQUIREMENTS FOR TRADE CANCELLATION REQUESTS, WHICH INCLUDE, AMONG OTHER THINGS,
SPECIFIC REQUIREMENTS REGARDING THE TRADES THAT ARE ELIGIBLE FOR CANCELLATION AS
WELL AS FIXED TIME LIMITS WITHIN WHICH A REQUEST FOR TRADE CANCELLATION MUST BE
SUBMITTED. IBKR WILL ATTEMPT, ON A BEST EFFORTS BASIS, TO ANALYZE AND FORWARD
APPROPRIATE REQUESTS FOR TRADE CANCELLATION TO THE RELEVANT MARKET CENTER. IBKR
CANNOT, HOWEVER, GUARANTEE THAT EVERY REQUEST FOR A TRADE CANCELLATION WILL BE
ACCEPTED, SUBMITTED TO, REVIEWED BY OR GRANTED BY THE RELEVANT MARKET CENTER.
IBKR WILL NOT COMPENSATE CUSTOMER FOR ANY TRADE CANCELLATION REQUESTS THAT ARE
NOT ACCEPTED BY IBKR OR THE RELEVANT MARKET CENTER.
* Notification Procedures
* Trade Cancellation/Bust Fees
* Cancellation Requests Where IBKR Customers are on Both Sides of the Trade
* Trade Cancellation Guidelines for Forex / Metals Trades
* Trade Cancellation/Adjustment Policy for Bonds
--------------------------------------------------------------------------------
NOTIFICATION PROCEDURES
Customers who receive an execution which they believe to be clearly erroneous1
and who wish to have IBKR petition the exchange or market center to have the
trade cancelled on their behalf are strongly encouraged to submit their request
using the Trade Cancellation Request tool located within Account Management.
While requests received via telephone will also be processed, such requests may
involve connection wait times and entail information collection on the part of
IBKR which, in the aggregate, may lessen the likelihood that the petition is
submitted in time. Please note that IBKR does not support free format email
communications and requests sent through the Help & Contacts link on the website
are not intended for matters of urgency.
--------------------------------------------------------------------------------
TRADE CANCELLATION/BUST FEES
Exchanges and market centers often impose a fee for trade cancellation requests
in addition to fees charged by IBKR. Customers are also encouraged to
familiarize themselves with all fees associated with cancellation requests prior
to initiating a request.
--------------------------------------------------------------------------------
CANCELLATION REQUESTS WHERE IBKR CUSTOMERS ARE ON BOTH SIDES OF THE TRADE
As exchanges and market centers generally opt not to rule on cancellation
requests involving customers of the same brokerage firm, IBKR will, when
appropriate, apply the transacting venue's policy to such requests. Given the
highly subjective and varied nature of these policies, IBKR has adopted the
policy below in order to provide a level of certainty and predictability for our
customers.
IBKR will make a determination only when the transacting exchange or market
center refuses to rule on a trade and will abide by the trade cancellation
policies of such organization whenever possible. Please consult the website of
the respective exchange or market center for specific trade cancellation
policies. Decisions involving trades not specifically defined in the respective
organization's trade cancellation policy will be made on a case by case basis
and if a clear policy for a specific execution in question does not exist, IBKR
will evaluate a range of data including, but not necessarily limited to, the
considerations outlined below. We will review all information considered to be
relevant in determining the nature of a fair and orderly market and on those
grounds, we will make a decision on a specific execution on a best efforts
basis:
* Timeliness of Notification: Requests for trade cancellations must be made
within the time limits set by the relevant venue preferably via the Trade
Cancellation Request tool.
* Company or industry specific news/events.
* Recent volatility of stock.
* Change in broad market indicators at time of execution.
* We will consider the length of time the order was live before execution. IBKR
may be more inclined to break a trade if the order hits/lifts an existing
bid/ask and less inclined to break if the order becomes the best bid/ask
before execution.
* Time of order submission and subsequent execution. (Pre/Post market vs.
during the Trading Day).
* Opening indication.
* Adjacent transaction reports or indications. For example, Previous Day's
Close Previous reported trade price, subsequent reported trade price Last
Prints.
* Next consecutive prints.
* Liquidity issues.
The guidelines outlined above are designed to provide a level of protection for
our customers. However, no policy can anticipate every conceivable situation.
IBKR reserves the right to make determinations in the interest of maintaining a
fair and orderly market.
--------------------------------------------------------------------------------
TRADE CANCELLATION GUIDELINES FOR FOREX / METALS TRADES
IBKR will generally consider cancellation or a price adjustment for any
off-market Forex / Metals trade, including any execution that deviates from the
pricing of a fair and orderly market. As a practical matter, trades deviating by
less than 15 bps (0.15%) or whose PnL due to a mispriced execution is less than
USD 100 will not be adjusted. Trades exceeding these indicative limits may or
may not be canceled. The determination will be based on various conditions,
including market volatility and liquidity, trade size, price deviation, and
timeliness of reporting the erroneous transaction to IBKR.
Requests for trade cancellations must be received within a reasonable timeframe
following execution and communicated preferably via the Trade Cancellation
Request tool. IBKR will maintain sole discretion for determining the
reasonableness of the reporting timeframe, taking into consideration the
circumstances surrounding the trade in question. In the event that a trade meets
the price guidelines for cancellation but there is a delay in
reporting/requesting the cancellation, IBKR may deny the request for
cancellation or may apply other algorithms to determine a price adjustment, for
example, taking into account the trading range of the instrument in the time
interval from execution to cancellation request.
--------------------------------------------------------------------------------
TRADE CANCELLATION/ADJUSTMENT POLICY FOR BONDS
In the event that a transaction is deemed to be clearly erroneous, as determined
solely by Interactive Brokers, IBKR reserves the right to modify, cancel or
correct the transaction. For this purpose, a "clearly erroneous transaction" is
defined as the execution of an order: (i) at a price that was substantially away
from or inconsistent with, the market for that security at the time of
execution, and/or (ii) on terms (e.g., symbol, quantity, or price) that would
reasonably appear to be entered in error under the given circumstances.
For all such trades, a participant in the transaction ("Participant") must
notify IBKR within thirty (30) minutes of the execution of the trade by using
the Trade Cancellation Request tool located within Account Management. While
requests received via telephone will also be processed, such requests may
involve wait times which, in the aggregate, may lessen the likelihood that the
petition is submitted in time. Please note that IBKR does not support email
communications for this purpose and requests sent through the Help & Contacts
link on the website are not intended for matters of urgency.
IBKR reserves the right to initiate a review of a transaction, regardless of
whether a Participant request has been received, if IBKR determines, in its sole
discretion, that circumstances warrant such a review. The guidelines outlined
above are designed to provide a level of protection for our customers; however
no policy can anticipate every situation. Each request will be considered on a
case-by-case basis and such requests will be resolved promptly. IBKR reserves
the right to make final determinations in the interest of maintaining a fair and
orderly market.
DISCLOSURES
1. Generally interpreted as the execution of an order at a price substantially
away from the prevailing market price
Interactive Brokers ®, IBSM, InteractiveBrokers.com ®, Interactive Analytics ®,
IB Options AnalyticsSM, IB SmartRoutingSM, PortfolioAnalyst ®, IB Trader
WorkstationSM and One World, One AccountSM are service marks and/or trademarks
of Interactive Brokers LLC. Supporting documentation for any claims and
statistical information will be provided upon request. Any trading symbols
displayed are for illustrative purposes only and are not intended to portray
recommendations.
The risk of loss in online trading of stocks, options, futures, currencies,
foreign equities, and fixed income can be substantial.
Options involve risk and are not suitable for all investors. For more
information read the Characteristics and Risks of Standardized Options, also
known as the options disclosure document (ODD). Alternatively, please contact IB
Customer Service to receive a copy of the ODD. Before trading, clients must read
the relevant risk disclosure statements on our Warnings and Disclosures page.
Trading on margin is only for experienced investors with high risk tolerance.
You may lose more than your initial investment. For additional information about
rates on margin loans, please see Margin Loan Rates. Security futures involve a
high degree of risk and are not suitable for all investors. The amount you may
lose may be greater than your initial investment. Before trading security
futures, read the Security Futures Risk Disclosure Statement. Structured
products and fixed income products such as bonds are complex products that are
more risky and are not suitable for all investors. Before trading, please read
the Risk Warning and Disclosure Statement.
For information on the IBKR ATS, please visit the SEC site.
34 countries include both countries and territories.
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Interactive Brokers LLC
Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange
Commission and the Commodity Futures Trading Commission.
Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA
Website: www.interactivebrokers.com
Information on Other Interactive Brokers Affiliates
Interactive Brokers Canada Inc.
Is a member of the Canadian Investment Regulatory Organization (CIRO) and Member
- Canadian Investor Protection Fund.
Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A
3J6, Canada.
Website: www.interactivebrokers.ca
Interactive Brokers (U.K.) Limited
Is authorised and regulated by the Financial Conduct Authority. FCA register
entry number 208159. Incorporated in England & Wales under company number
03958476. [https://www.fca.org.uk/firms/financial-services-register]
Registered Office: 20 Fenchurch Street, Floor 12, London EC3M 3BY.
Website: www.interactivebrokers.co.uk
Interactive Brokers Ireland Limited
Is regulated by the Central Bank of Ireland (CBI, reference number C423427),
registered with the Companies Registration Office (CRO, registration number
657406), and is a member of the Irish Investor Compensation Scheme (ICS).
Registered Office: North Dock One, 91/92 North Wall Quay, Dublin 1 D01 H7V7,
Ireland.
Website: www.interactivebrokers.ie
Interactive Brokers Australia Pty. Ltd.
ABN 98 166 929 568 is licensed and regulated by the Australian Securities and
Investments Commission (AFSL: 453554) and is a participant of ASX, ASX 24 and
Cboe Australia.
Registered Office: Level 11, 175 Pitt Street, Sydney, New South Wales 2000,
Australia.
Website: www.interactivebrokers.com.au
Interactive Brokers Hong Kong Limited
Is regulated by the Hong Kong Securities and Futures Commission, and is a member
of the SEHK and the HKFE.
Registered Office: Suite 1512, Two Pacific Place, 88 Queensway, Admiralty, Hong
Kong SAR.
Website: www.interactivebrokers.com.hk
Interactive Brokers India Pvt. Ltd.
Is a trading member of NSE, BSE, and depository participant of NSDL. SEBI
Registration No. INZ000217730; NSDL: IN-DP-602-2021. CIN-U67120MH2007FTC170004.
Registered Office: 502/A, Times Square, Andheri Kurla Road, Andheri East, Mumbai
400059, India.
Phone: +91-22-61289888 | Fax: +91-22-61289898.
Website: www.interactivebrokers.co.in
Interactive Brokers Securities Japan Inc.
Is regulated by Kanto Local Finance Bureau (Registration No.187) and is a member
of Japan Securities Dealers Association and The Commodity Futures Association of
Japan.
Registered Office: Kasumigaseki Building 25F, 2-5 Kasumigaseki 3-chome,
Chiyoda-ku, Tokyo, 100-6025 Japan.
Phone: +81 03-4590-0711 (On business days from 8:30-17:30 JST).
Website: www.interactivebrokers.co.jp
Interactive Brokers Singapore Pte. Ltd.
Is licensed and regulated by the Monetary Authority of Singapore (Licence No.
CMS100917).
Registered Office: #40-02A, Asia Square Tower 1, 8 Marina View, Singapore
018960.
Website: www.interactivebrokers.com.sg
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