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        <p class="form-footer-note"> We are committed to protecting your privacy. View our <a href="/legal/privacy-policy" target="_blank">Privacy Policy</a>
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Text Content

 * Home
 * Destinations
   
   BY DESTINATION
   
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   South America & Antarctica
   
   BY MODE OF TRAVEL
   
    * River Cruise
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 * Why Choose APT?
 * Inspiration

 * Contact Us
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 * * On Tour Feedback
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   +61 3 8526 1300

Call

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 * FIND YOUR NEXT TRIP

 * BY DESTINATION
   
   * AFRICA
   
   * ASIA
   
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 * BY MODE OF TRAVEL
   
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Seasonal wonders

Take in the colours of Autumn on a specialist Botanica tour






PRIVACY POLICY

APT takes the privacy of your personal information very seriously. Find out what
information APT collects about you, and how it may be used.

Last Updated 16 June 2024

MANAGEMENT OF PERSONAL INFORMATION

At APT, we recognise the importance of your privacy and understand your concerns
about the security of the personal information you provide to us.  This privacy
policy explains how we use any personal information we collect about you, and
your rights to access and correct the personal information we hold about you.

In this policy, APT means the entities within the APT Group, including (without
limitation) Australian Pacific Touring Pty Ltd, Australian Pacific (Holdings)
Pty Ltd, and their subsidiaries and related entities which operate the APT,
Travelmarvel, TravelGlo, Botanica World Discoveries, Captain’s Choice and
OneTomorrow brands.  APTis the controller responsible for your personal data
(collectively referred to “we”, “us” or “our” in this Privacy Policy).

APT may need to update this policy from time to time. If a change is
significant, and we have your email address, we will notify you of the change
via email. Otherwise, we will publish the updated current policy on our
websites. 

We comply with the Australian Privacy Principles (APPs) as contained in
the Privacy Act 1988 (Cth) and the European Union General Data Protection
Regulation (GDPR).  Along with other regional regulations like the GDPR, the
APPs detail how personal information may be collected, used, disclosed, stored
and destroyed, and how an individual may gain access to or make complaints about
the personal information held about them. 

There are different kinds of data, below are some examples:

 * Identity Data includes first name, last name, date of birth and gender.
 * Contact Data includes address, email address and telephone numbers.
 * Financial Data includes bank account and payment card details.
 * Technical Data includes IP address, your login data, and your browser type.
 * Profile Data includes your username and password and survey responses.

We may collect anonymised details about your use of the websites for the
purposes of aggregate statistics or reporting purposes. Aggregated data (your
data combined with other people’s data) may come from your personal data but if
it does not directly or indirectly reveal your identity, it is not considered
personal data. For example, we may combine and analyse your use of the website
to work out the number of users accessing a specific website feature.

Personal information is information or an opinion about an identified
individual, or about an individual who is reasonably identifiable.  We collect
personal information from and about our prospective and current customers, as
well as from and about travel agents, business partners and other travel
suppliers.

Sensitive Information, a sub-set of personal information, includes information
or an opinion about an individual’s racial or ethnic origin, political opinions,
political association membership, religious beliefs or affiliations,
philosophical beliefs, professional or trade association membership, trade union
membership, sexual orientation or practices or criminal record, as well as
health, genetic and biometric information.  We collect sensitive information
from and about our customers where such information is included in
Government-issued identity documents (e.g. passport), and from health and
mobility questionnaires.

Health Information is information or an opinion about an individual’s health or
disability, the health services provided or to be provided to them, their
expressed wishes for the provision of future health services, personal
information collected to provide a health service, personal information
collected in connection with organ and body-part donation, and predictive
genetic information.

This policy details how APT manages personal information about you (including
sensitive information and health information), whether you are a customer, a
travel agent, an employee or another kind of travel supplier to our business.

In the course of offering our travel products and services, the collection of
personal information is necessary and unavoidable.  However, we aim to only
collect personal information that is reasonable and fair in order to deliver the
best possible travel products and services.

We take our obligations very seriously and have appointed a Privacy Officer for
Australia, New Zealand and North America and a Data Protection Officer for
Europe and the United Kingdom (together and separately (as applicable) the
“DPO”) who are responsible for overseeing questions or concerns you may have
about this Privacy Policy, including any requests to exercise your legal
rights.  The APT contact details are shown at the end of this policy.

It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.

Sharing personal information across the APT Group is something that we routinely
do, in accordance with this policy and for the purposes set out in this policy.
If you provide personal information to one entity within the APT Group, you are
consenting to us providing your personal information to other entities within
the APT Group, to use in accordance with this policy, including for all parties
in the APT Group to send you marketing communications.

WHAT PERSONAL INFORMATION WE COLLECT AND HOLD

The kinds of personal information we collect from you or about you depend on the
transaction you have entered into with us, the travel products / services you or
your organisation have contracted us to provide, and the travel products /
services you or your organisation are interested in. 

If you are a customer, the kinds of personal information and sensitive
information that we commonly collect and hold from you or about you include: 
your name, address, phone, fax and mobile numbers, email address, date of birth,
nationality, religion, drivers licence details, passport details (including
number, nationality, issue date, expiry date), bank account details, travel
preferences and experiences, travel insurance and travel rewards and loyalty
program membership.  We also collect health information relating to your current
and previous health status, current and previous medical conditions, and your
religious, cultural and dietary requirements.  We also collect personal
information, sensitive information and health information from or about your
family members, next of kin, emergency contact details and/or other members of
your travelling party.

If you are an employee or contractor of APT (or a prospective employee or
contractor), the kinds of personal information that we commonly collect and hold
from you or about you may include:  your name, address, gender, date of birth,
telephone numbers, voice and image, email address, education, qualifications and
employment experience, proof of citizenship or passport details to verify proof
of ability to work in the designated country, CV or resume, statements
addressing the criteria, background checks, referee checks, notes recorded
during the application process, banking, tax and superannuation accounts and
identification numbers, next of kin or emergency contact details, and medical
certificates or health information you supply. We generally collect personal
information directly from you, but may also collect personal information from
other sources (e.g. recruitment agents).

We record anonymous clickstream information from every visitor to our website. 
We use this information to ensure that our website remains relevant and
appropriate for the majority of users.  We do not make any association between
this information and your personal details.  For further information, please see
our Cookies Policy.

When you browse our website, contact us electronically, or engage with us on
social media, we may also record: geographical tagging, cookies, your IP address
and statistical data from your activity. When engaging with us on social media
channels, your data may also be collected and used for the purpose of targeted
advertising.

By using our Digital Channels, you agree to our privacy and cookie policies and
consent to the use of cookies and similar technologies by us and our carefully
selected third party partners as described in these policies. 

Credit card details are processed via a secure and Payment Card Industry
compliant payment gateway and not stored on APT’s servers when you book, or pay
for travel products through our website or contact centre systems.  If you would
like more details on how we process credit card payments please send a request
to the contact details given at the end of this document.

HOW WE COLLECT AND HOLD PERSONAL INFORMATION

We aim to collect personal information only directly from you, unless it is
unreasonable or impracticable for us to do so.  For example, if you are a
customer of APT, we collect personal information from you or about you from your
letters, emails, and telephone calls with us, and from your activity and inputs
on our website and social media platforms.  We also collect personal information
from you or about you from booking forms, application forms, customer
satisfaction and post-trip surveys, requests you submit in person or through our
website for a brochure, and other documents that you submit to or through us. 
We may collect personal information about you as submitted by your family
members and/or other members of your travelling party.

However, in many instances we may also receive personal information about you,
your family members and/or other members of your travelling party as submitted
by third parties, such as your travel agent/s who are making the travel
arrangements for you, travel insurers, airlines, hotel partners, tour operators
and providers and affiliated travel suppliers. 

You can be anonymous or use a pseudonym when dealing with us, unless:

 * the use of your true identity is a legal requirement (eg. booking travel
   arrangements); or

 * it is impracticable for us to deal with you on such basis.

Other instances where we may collect information are, when you:

 1.  Visit our website or social media (e.g. through cookies);
 2.  Create a travel reservation with us – either in person or via a travel
     agent;
 3.  Enter a competition or promotion;
 4.  Sign up for our mailing list/newsletter;
 5.  Enquire about or order products through our Website or via phone, fax,
     email, post or in person;
 6.  Create a travel reservation online;
 7.  Select optional or paid services when on tour;
 8.  Request assistance when on tour;
 9.  Provide feedback;
 10. Fill in a form on our Website; and/or
 11. Otherwise contact us.

Personal information may be collected by us and by our third party service
providers who assist us in operating the website. Including:

 1. Google Analytics:
    1. We use Google Analytics to help analyse how you use our website. Google
       Analytics generates statistical and other information about website use
       by means of cookies. Google will store this information.
    2. If you do not want your website visit information reported by Google
       Analytics, you can install the Google Analytics opt-out browser add-on.
       For more details on installing and uninstalling the add-on, please visit
       the Google Analytics opt-out page
       at https://tools.google.com/dlpage/gaoptout.
 2. Click Stream Information

In common with many websites, when you read, browse or download information from
our website, we or our internet service provider may also collect information
such as the date and time of your visit to the Website, the pages accessed and
any information downloaded. This information is used for statistical, reporting
and website administration, maintenance and improvement purposes only.

If you are an employee or contractor of APT, we collect personal information
from you or about you for the purposes related to your employment or engagement.

USING YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:

 * Where we need to perform the contract we are about to enter into or have
   entered into with you.
 * Where it is necessary for our legitimate interests (or those of a third
   party) and your interests and fundamental rights do not override those
   interests.
 * Where we need to comply with a legal or regulatory obligation.

We have set out below, in a table format, a description of all the ways we plan
to use your personal data, and which of the legal bases we rely on to do so. We
have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data using more than one lawful ground
depending on the specific purpose for which we are using your data. Please refer
to our contact details at the bottom of this policy if you need details about
the specific legal ground we are relying on to process your personal data where
more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

 

(a) Identity

(b) Contact

Performance of a contract with you

 

For all parties in the APT Group to provide our travel products and services to
you or your organisation

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 1. Performance of a contract with you
 2. Necessary for our legitimate interests (to recover debts due to us)

 

To process and deliver your travel booking including:

 1. Manage payments, fees and charges
 2. Collect and recover money owed to us

 

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 1. Performance of a contract with you
 2. Necessary for our legitimate interests (to recover debts due to us)

 

To manage our relationship with you which will include:

 1. Notifying you about changes to our terms or privacy policy
 2. Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

 1. Performance of a contract with you
 2. Necessary to comply with a legal obligation
 3. Necessary for our legitimate interests (to keep our records updated and to
    study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

 1. Performance of a contract with you
 2. Necessary for our legitimate interests (to study how customers use our
    products/ services, to develop them and grow our business)

To enable us to safely and efficiently provide the travel and accommodation
products and services which you have purchased

(a) Identity

(b) Contact

(c) Profile (including essential medical information)

Necessary for our legitimate business conduct, to safely deliver your travel
services and meet legal obligations in your selected travel destinations

To administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support, reporting
and hosting of data)

 

(a) Identity

(b) Contact

(c) Technical

 

 1. Necessary for our legitimate interests (for running our business, provision
    of administration and IT services, network security, to prevent fraud and in
    the context of a business reorganisation or group restructuring exercise)
 2. Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you

 

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our
products/services, to develop them, to grow our business and to inform our
marketing strategy)

 

To use data analytics to improve our website, products/services, marketing,
customer relationships and experiences

 

(a) Technical

(b) Usage

 

Necessary for our legitimate interests (to define types of customers for our
products and services, to keep our website updated and relevant, to develop our
business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may
be of interest to you

 

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and
grow our business)

 

To manage our employment and contractor relationships and other company
administration functions

(a) Identity

(b) Contact

(c) Financial

 

 1. Necessary for our legitimate interests (for the running of our business)
 2. Necessary to comply with a legal obligation

Change of purpose: We will only use your personal data for the purposes for
which we collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with or reasonably related to the
original purpose. If we need to use your personal data for an unrelated purpose,
we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or
consent, in compliance with the above rules, where this is required or permitted
by law.

WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use and disclose personal information from you or about you
where it is reasonably necessary for us to carry out our business functions and
activities (please see the table above for further details). 

We do not disclose your personal information without your permission, unless the
disclosure is:

 1. In accordance with this Privacy Policy or any agreement you enter into with
    us;
 2. To our related companies;
 3. To third parties to whom we may choose to sell, transfer, or merge parts of
    our business or our assets; or
 4. Required or authorised by law.

We will routinely disclose some of your personal information to other Australian
entities within the APT Group of travel companies in connection with the
purposes set out in the table above. If you provide personal information to one
entity within the APT Group, you are consenting to us providing your personal
information to other entities within the APT Group, to use in accordance with
this policy, including for all parties in the APT Group to send you marketing
communications. 

Our business also necessarily works closely with external travel agents, travel
suppliers, airlines, hotel partners, ground tour operators, caterers and travel
insurers etc.  We routinely disclose your personal information to these third
parties for them to assist us in carrying out our business functions and
activities.  In some instances, these external businesses (especially travel
agents) may have direct access to our CRM database for the purpose of providing
streamlined booking and reservation services etc.

We require all third parties to respect the security of your personal
information and to treat it in accordance with the law. We do not allow our
third-party service providers to use your personal information for their own
purposes and only permit them to process your personal information for specified
purposes and in accordance with our instructions.

We may collect sensitive information from you or about you where there is a
legal requirement to do so, or where we are otherwise permitted by law.  For
example, we routinely collect and hold the details on your passport, such as
your nationality.   Otherwise, we will specifically seek your consent to the
collection, use and disclosure of sensitive information.  For example, we may
seek to collect sensitive information about you where it is necessary or
desirable for your travel experience.

If we do not collect, hold, use or disclose your personal information, or if you
do not consent, then we may not be able to answer your enquiry, complete the
transaction you have entered into, or provide the travel products and services
that you or your organisation have contracted us to provide.

We also collect, hold, use and disclose your personal information for related
purposes that you would reasonably expect, such as our administrative and
accounting functions, identification checks, fraud checks, providing you with
information about other travel products and services offered by us, sending you
marketing communications and promotions for and from all parties in the APT
Group to  via email or SMS, market research, customer feedback and quality
assurance surveys, newsletter and magazine communications, statistical collation
and website traffic analysis.  Some of these functions may be carried out
directly by us, or through outsourcing to business partners such as mailing
houses. 

Where we wish to use or disclose your personal information for other purposes,
we will obtain your consent.

MARKETING

Promotional offers from us: Where we use your personal information for marketing
and promotional purposes, it is because you have asked to hear from APT, you
have entered a competition and agreed to join our mailing list, or a friend /
colleague has requested it on your behalf and you have confirmed this to us.

Third-party marketing (outside of the APT Group): We will get your express
opt-in consent before we share your personal data with any other company for
marketing purposes.

Opting out: You can opt out of our direct marketing efforts at any time by
contacting info@aptouring.com.au or by notifying us. Opt out procedures are also
included in our marketing communications.

We may also disclose your personal information to third parties (including
government departments and enforcement bodies) where required or permitted by
law.

CONTESTS

When you enter a contest or other promotional feature on our website, we may ask
for your personal information so that we can administer the contest and notify
winners. Participation in these contests is completely voluntary and you
therefore have a choice whether or not to disclose the required information in
order to participate.

ONLINE SURVEYS

We also value opinions and comments from our customers, and you may have the
opportunity to give us your feedback through website and other surveys.  In
conducting these surveys, we may ask for your personal information so that we
can appropriately identify you.  Survey and personal information collected will
be aggregated and used to make improvements to our website and to improve our
products and services. Participation in these surveys is completely voluntary
and you therefore have a choice whether or not to disclose the required
information in order to participate.

REVIEWS

APT/The APT Group may contact you via email to invite you to review any services
and/or products you received from us in order to collect your feedback and
improve our services (the “Purpose”). We use an external company, Trustpilot A/S
(“Trustpilot”), to collect your feedback which means that we will share your
name, email address and reference number with Trustpilot for the Purpose. If you
want to read more about how Trustpilot process your data, you can find their
Privacy Policy here. 

HOW WE HOLD AND STORE PERSONAL INFORMATION

APT takes the security of any personal information we hold very seriously.

Your personal information is held and stored on paper and/or by electronic
means, (including in Cloud-based systems).  We have physical, electronic and
procedural safeguards in place for personal information and take reasonable
steps to ensure that your personal information is protected from misuse,
interference and loss, and from unauthorised access, modification and
disclosure:

 * Data held and stored on paper is stored in lockable filing cabinets, within
   secure premises, with secured entry and monitored alarms.
 * Data held and stored electronically (including in the Cloud) is protected by
   internal and external firewalls, limited access via file passwords, and files
   can be designated read-only or no access.  We also require our IT contractors
   and other third parties to implement privacy safeguards.
 * Data stored or archived off-site is contained within secure facilities.  We
   also require our storage contractors to implement privacy safeguards.
 * Where we disclose personal information to third parties (including
   contractors and affiliated businesses located locally and overseas), our
   contractual arrangements with them include specific privacy requirements.
 * Our staff receive regular training on privacy procedures.

In addition, we limit access to your personal data to those employees, agents,
contractors and other third parties who have a business need to know. They will
only process your personal data on our instructions and they are subject to a
duty of confidentiality.

While we take great care to protect your personal information in all of our
business systems, unfortunately no information transmission over the Internet
can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant
the security of any information you send to us or receive from us online. This
is particularly true for information you send to us via email. We have no way of
protecting that information until it reaches us.

DESTRUCTION AND DE-IDENTIFICATION

We will retain your personal information whilst it is required for any of our
business functions, or for any other lawful purpose. 

We use secure methods to destroy or to permanently de-identify your personal
information when it is no longer needed:

 * Paper records are commonly shredded, pulped or disintegrated, or sent for
   secure destruction.
 * Electronic records are deleted from all locations, to the best of our
   ability, or encrypted and/or placed beyond use.

OVERSEAS DISCLOSURE

Our business is part of the international APT Group of companies.  We will
routinely disclose some of your personal information to overseas entities within
the APT Group.  Our related entities are located in Germany, New Zealand, the
UK, Canada and the USA. 

APT contact details are shown at the end of this policy if you want further
information about the specific mechanisms we use when transferring your personal
data outside of the EEA. 

Our business is also necessarily affiliated with a range of third party
businesses and travel suppliers located overseas.  In the course of doing
business with you, we will routinely disclose some of your personal information
(including sensitive information and health information) to these overseas
recipients, but only when we can ensure an adequate level of protection.  Our
third party overseas affiliates are located in our APT Destinations, including
Africa, Asia, Canada, Alaska, the USA, Egypt, Jordan, Europe, New Zealand,
Russia, Scandinavia, the Baltics, South America and the South Pacific.

We will only disclose your personal information to overseas recipients where it
is necessary to complete the transaction you have entered into, and:

 * you have provided consent; or
 * we believe on reasonable grounds that the overseas recipient is required to
   deal with your personal information by enforceable laws which are similar to
   the requirements under the APPs; or
 * it is otherwise permitted by law.

LEGAL RIGHTS UNDER THE GDPR

Under certain circumstances, the GDPR grants you certain rights under
information protection laws in relation to your personal information. You have
the right to:

 1. Request access to your personal information (commonly known as a “data
    subject access request”). This enables you to receive a copy of the personal
    information we hold about you and to check that we are lawfully processing
    it.
 2. Request correction of the personal information that we hold about you. This
    enables you to have any incomplete or inaccurate information we hold about
    you corrected, though we may need to verify the accuracy of the new
    information you provide to us.
 3. Request erasure of your personal information. This enables you to ask us to
    delete or remove personal information where there is no good reason for us
    continuing to process it. You also have the right to ask us to delete or
    remove your personal information where you have successfully exercised your
    right to object to processing (see below), where we may have processed your
    information unlawfully or where we are required to erase your personal
    information to comply with local law. Note, however, that we may not always
    be able to comply with your request of erasure for specific legal reasons
    which will be notified to you, if applicable, at the time of your request.
 4. Object to processing of your personal information where we are relying on a
    legitimate interest (or those of a third party) and there is something about
    your particular situation which makes you want to object to processing on
    this ground as you feel it impacts on your fundamental rights and freedoms.
    You also have the right to object where we are processing your personal
    information for direct marketing purposes. In some cases, we may demonstrate
    that we have compelling legitimate grounds to process your information which
    override your rights and freedoms.
 5. Request restriction of processing of your personal information. This enables
    you to ask us to suspend the processing of your personal information in the
    following scenarios:
    1. if you want us to establish the information’s accuracy;
    2. where our use of the information is unlawful but you do not want us to
       erase it;
    3. where you need us to hold the information even if we no longer require it
       as you need it to establish, exercise or defend legal claims; or
    4. you have objected to our use of your information but we need to verify
       whether we have overriding legitimate grounds to use it.
 6. Request the transfer of your personal information to you or to a third
    party. We will provide to you, or a third party you have chosen, your
    personal information in a structured, commonly used, machine-readable
    format. Note that this right only applies to automated information which you
    initially provided consent for us to use or where we used the information to
    perform a contract with you.
 7. Withdraw consent at any time where we are relying on consent to process your
    personal information. However, this will not affect the lawfulness of any
    processing carried out before you withdraw your consent. If you withdraw
    your consent, we may not be able to provide certain products or services to
    you. We will advise you if this is the case at the time you withdraw your
    consent.

If you wish to exercise any of the rights set out above, our contact details are
shown at the end of this policy.

NO FEE USUALLY REQUIRED  

You will not have to pay a fee to access your personal data (or to exercise any
of the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we may refuse to
comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU  

We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any
of your other rights). This is a security measure to ensure that personal data
is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to
speed up our response.

TIME LIMIT TO RESPOND  

We try to respond to all legitimate requests within one month. Occasionally it
may take us longer than a month if your request is particularly complex or you
have made a number of requests. In this case, we will notify you and keep you
updated.

REQUESTS FOR ACCESS AND CORRECTION

We have procedures in place for dealing with and responding to requests for
access to, and correction of, the personal information held about you.

In most cases, we expect that we will be able to comply with your request. 
However, if we do not agree to provide you access or to correct the information
as requested, we will give you written reasons why.  Please contact us using the
regional guidelines listed below for further information. 

To assist us to keep our records up-to-date, please notify us of any changes to
your personal information.

COMPLAINTS AND CONCERNS

For Residents of Australia

We have procedures in place for dealing with complaints and concerns about our
practices in relation to the Privacy Act and the Australian Privacy Principles.
 We will respond to your complaint in accordance with the relevant provisions of
the Australian Privacy Principles.  Please use our Australian contact address
below for further information. 

It is also important that you contact us immediately in the unlikely event that
you have reason to believe that your privacy has been breached. In turn, we
undertake to inform you as soon as possible in the unlikely event that we have
cause to believe that your privacy information may have been breached by any
error in our systems. We have put in place procedures to deal with any suspected
personal data breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.

While you have the right to make a complaint at any time to the Office of the
Australian Information Commission (OAIC), we will appreciate the opportunity to
address your concerns first. As such, we shall be grateful if you will contact
us before approaching the Office of the Australian Information Commission
(OAIC). 

For Residents of EU & EEA countries including the United Kingdom

Where your data controller is an APT Group company located in the UK or another
EU or EEA Member State, you have the right to make a complaint at any time to
the Information Commissioner’s Office (ICO), the UK supervisory authority for
data protection issues (www.ico.org.uk) or any other applicable EU national
supervisory authority. However, we will appreciate the opportunity to address
your concerns first. As such, we shall be grateful if you will contact us before
approaching the ICO.

For Residents of other countries

Please contact our Australian office at the address below with regard to any
complaints or concerns you have with regard our Privacy Policy. Where we are
obliged to follow privacy laws in the country of purchase we shall do so. To the
extent permissible, the principles which apply in Australia will apply. 

 

LINKS

APT’s website may contain links to other websites. Please note that when you
click on one of these links, you are entering another website. APT encourage you
to read the privacy statements of these linked sites as their privacy policy may
differ from ours.

Other websites linked to / from the APT website may not be affiliated or
associated with, or controlled by, us.  We are not responsible for any content
contained on those websites, or any loss you may suffer in relation to the use
of those websites.  If you visit those websites, you will visit them entirely at
your own risk and release us (including our employees and agents) from any and
all liability resulting from or in connection with the inclusion of links to
other websites or your use of those websites.

We do not endorse or represent the companies, products or content linked to this
website and we reserve the right to terminate any link or linking program at any
time.


CONTACT US

If you require further information or have any questions regarding this policy,
then please contact us.


AUSTRALIA, NEW ZEALAND AND NORTH AMERICA

Privacy Officer
APT Group

C/- Australian Pacific (Touring) Pty Ltd
Level 4, 1230 Nepean Hwy
Cheltenham, Victoria 3192
Australia
T: (03) 8526 1300
F: (03) 8526 1786

Customer.Relations@aptouring.com.au


EUROPE AND UNITED KINGDOM

Data Protection Officer
APT Group

APT
First Floor, Chalfont Court
5 Hill Avenue
Amersham, Buckinghamshire HP6 5BD
United Kingdom
T: 0800 012 6686

dataprotection@aptouring.co.uk


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