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<form method="get" action="https://www.egain.com/" class="mobile-searchform">
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     * eGain Knowledge for Self-Service
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     * eGain Virtual Assistant for Agents
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 * Webinar | Transform IVR Experiences with Digitalization and AI

HOME


WEBINAR | TRANSFORM IVR EXPERIENCES WITH DIGITALIZATION AND AI

85% of consumers dislike the IVR experience, per Accenture. We just surveyed 500
consumers to learn about their experience with IVRs when they called businesses
or government agencies from their smartphones. Their experience was so miserable
that a whopping 86% tried to zero out to a human contact center agent!

Businesses, on the other hand, are faced with the conundrum of improving IVR CX
without throwing away their expensive, legacy IVR systems.

The solution? Modernizing the IVR with digitalization and AI.

You will know more about the following topics.

 * Industry trends on IVRs
 * Details from our hot-off-the-press survey findings on the IVR customer
   experience
 * Three steps to modernize IVRs with digitalization and AI
 * What wow looks like in the modernized IVR experience






SPEAKERS



 

 

 

 

Sheila McGee-Smith
President and Principal Analyst, McGee-Smith Analytics



 

 

 

 

James Hunt
VP, Product Management
eGain Corporation


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