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./course/search.php

<form id="coursesearch" action="./course/search.php">
  <fieldset class="coursesearchbox invisiblefieldset">
    <label for="shortsearchbox">Search Openings</label>
    <input id="shortsearchbox" name="q" type="text" size="12" value="" class="form-control mb-1 mb-sm-0">
    <input name="areaids" type="hidden" value="core_course-course">
    <button class="btn btn-secondary" type="submit">Go</button>
    <a class="btn btn-link p-0" role="button" data-container="body" data-toggle="popover" data-placement="right" data-content="<div class=&quot;no-overflow&quot;><p>You can search for multiple words at once and can refine your search as follows:</p>

<ul>
<li>word - find any match of this word within the text</li>
<li>+word - only exact matching words will be found</li>
<li>-word - don't include results containing this word.</li>
</ul>
</div> " data-html="true" tabindex="0" data-trigger="focus">
              <i class="icon fa fa-question-circle text-info fa-fw " title="Help with Search courses" aria-label="Help with Search courses"></i>
            </a>
  </fieldset>
</form>

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Job Openings Calendar 0



ALL BLOCKS SETTINGS





 * AN EXCITING AND MEANINGFUL CAREER AWAITS YOU!
   
   There are jobs, and then there are careers at Scicom. Say hello to an
   opportunity to challenge yourself and learn new skills. A chance to work as
   part of a diverse, international team. The prospect of being able to shape
   the ever-changing BPO/digital landscape.
   
   Return To Corporate Homepage
   

Search Openings Go


CURRENT OPENINGS

*Please note that all walk-in interviews have been suspended until further
notice in light of Covid-19. For any/all job enquiries please send your
resume/CV to hr.recruitment@scicom.com.my and a member of our team will be in
touch!


SPECIALIST – DIGITAL MARKETING ANALYST



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SPECIALIST - DIGITAL MARKETING ANALYST

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Provide data-driven insights that inform and shape the company's digital
   marketing strategies.
 * Gather data from various digital marketing channels such as search engines,
   social media, and email campaigns.
 * Analyse complex data sets to identify trends, opportunities, and threats in
   the digital marketing landscape.
 * Generate regular reports that summarise key performance indicators (KPIs),
   metrics, and other actionable insights.
 * Utilise statistical tools and models to forecast future marketing trends and
   consumer behaviours.
 * Work closely with marketing teams to optimise campaigns based on data-driven
   recommendations.
 * Implement and manage automated systems for data collection and reporting.
 * Effectively communicate findings and recommendations to non-technical
   stakeholders through presentations and reports.
 * Work in cross-functional teams, often liaising with marketing, sales, and
   product development departments.
 * Ensure that all data collection and storage is compliant with relevant laws
   and regulations, such as GDPR.
 * Stay up-to-date with the latest tools, technologies, and methodologies in
   digital marketing and data analysis.

SKILL REQUIREMENTS:

 * Minimum 2 to 3 years of direct experience on digital marketing or data
   analytics.
 * Bachelor’s degree in Statistics, Computer Science, or a related field.
 * Proficiency in data analysis tools such as SQL, Python, or R, and familiarity
   with data visualisation tools like Tableau or Power BI.
 * Strong communication skills to effectively present findings and make
   recommendations to both technical and non-technical stakeholders.
 * Experience with various digital marketing channels like SEO, PPC, social
   media, and email marketing.
 * A certification in data analytics or digital marketing is a plus, such as
   Google Analytics Certification or a similar qualification.
 * Foreign nationals are welcome to apply.

THE PACKAGE :

 * Attractive Salary (RM 5,500 - RM 7,500).
 * Performance related bonus on an half yearly basis for confirmed staff.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage

EXPERIENCE REQUIRED :

 * Senior Executive

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


ASSISTANT MANAGER - OPERATIONS (ENGLISH LANGUAGE SUPPORT)



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ASSISTANT MANAGER - OPERATIONS (ENGLISH LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE POSITION:

 * As Assistant Manager - Operations, your role is to act as the coach and
   motivator for your team as well as attend to calls whenever required.
 * You will be accountable for achieving daily sales targets, operational
   quality targets and the performance of your team.

THE RESPONSIBILITIES OF THE ROLE:

 * Lead, supervise and manage a team of Customer Service Executives to meet the
   required performance and sales targets.
 * Provide ongoing coaching, training and counselling to team members on
   products and services and handling of customers.
 * Provide the team with clear objectives for group and individual performance
   and support with regular and constructive feedback through quality audits and
   performance appraisals.
 * Lead by example by displaying initiative in all areas including adherence to
   schedule and good attendance records.
 * Support the Contact Centre in achieving its overall service levels (average
   speed of answer, abandoned calls, % calls answered within service level,
   among others).
 * Conduct call monitoring either by listening in to the recorded calls or to
   live calls and subsequently undertake coaching sessions with team members.
 * Conduct regular team meeting and 'buzz’ sessions to ensure that two-way
   communication is maintained between team members and management.
 * Review workflow and procedures to close service gaps, ensure productivity and
   accommodate new products & services.
 * Disseminate information received from client contact point to the team
   members as soon as possible and to ensure the team members are fully briefed
   on the information received.
 * Attend to any high-level customer complaints and escalated calls received by
   team members and spend an agreed proportion of time answering queue calls.
 * Identify areas for service improvement and make recommendations to the
   management team.
 * Assist/undertake any other task assigned by line management.

SKILL REQUIREMENTS:

 * Degree, Diploma or an equivalent professional qualification.
 * A high degree of integrity and professionalism with leadership traits.
 * Minimum 12 months in the current position as Specialist/Assistant Manager.
 * Excellent disciplinary and performance track record.
 * Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
 * Proficiency in spoken and written English.
 * Dynamic, highly motivated and a result – oriented team player with good
   interpersonal skills.
 * Possess initiative and be able to work independently.
 * Ability to work in a challenging environment.

THE PACKAGE :

 * Attractive Salary (RM 4,500)
 * Performance Related Bonus
 * Structured Career Progression
 * Training and Development opportunities
 * Annual Leave 15 days
 * Medical Leave 14 days
 * Medical and Hospitalization coverage

EXPERIENCE REQUIRED :

 * Mid-Senior Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


EXECUTIVE - CUSTOMER SERVICE (MULTIPLE LANGUAGE SUPPORT)



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EXECUTIVE - CUSTOMER SERVICE (MULTIPLE LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE POSITION:

 * The Executive –Customer Service will be required to manage incoming calls and
   emails from customers pertaining to clients’ products and services.

SKILL REQUIREMENTS:

 * Degree in any discipline.
 * 23 years old and above.
 * Excellent command of spoken and written English, Arabic and French Language
   or,
 * Excellent command of spoken and written English and Russian Language or,
 * Excellent command of spoken and written English and Farsi Language.
 * Possess initiative, able to work independently and as a team.
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.

THE PACKAGE :

 * Attractive Salary (RM3500).
 * Work permit organized and paid by the company.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Associate

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


CUSTOMER SERVICE EXECUTIVE (E-COMMERCE)



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CUSTOMER SERVICE EXECUTIVE (E-COMMERCE)

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JOB DESCRIPTION

JOB BRIEF:

 * The E-Commerce Customer Service Support will be required to manage incoming
   calls and emails from customers in relation to ON-LINE shopping of products
   and services.
 * The position will require you to support the contact centre in spoken and
   written English and Bahasa Malaysia; ability to read, write and speak
   Mandarin is an advantage.

SKILL REQUIREMENTS:

 * SPM/STPM/Diploma/Degree or an equivalent professional qualification.
 * A good command of written and spoken English and Bahasa Malaysia.
 * Additional Language Allowance of up to RM500 for those who can read, write
   and speak Mandarin.
 * Possess initiative with the ability to work independently and as a team.
 * Work Days and Hours: Able to work rotational 24/7 shift with minimum of 4
   hours per shift.
 * Dynamic, highly motivated and a result oriented player with good
   interpersonal skills.
 * Contact Centre Operating days: 24/7
 * Work Days: 5 day week : Off days are based on the roster.
 * Work Hours: Rotational shifts

THE PACKAGE :

 * Attractive Salary.
 * Additional Language Allowance of RM500 for those who can read, write and
   speak Mandarin.
 * The probation period is 3 months.
 * Once confirmed, there will a performance related bonus per quarter for
   confirmed staff.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Entry-Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full-Time.

Close Apply


EXECUTIVE – CUSTOMER SERVICE (CHAT/SOCIAL MEDIA/EMAIL)



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EXECUTIVE – CUSTOMER SERVICE - (CHAT/SOCIAL MEDIA/EMAIL)

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Assists customers with product selection, answers basic questions and
   suggests various product options that are available.
 * Managing customer complaints and escalations.
 * Managing of refunds requests.
 * Input customer interaction, problems into the Customer Relationship Manager
   (CRM).
 * Participate fully in the team, taking part in regular team meetings and
   giving feedback and ideas to colleagues and management.
 * Manage and attempt to resolve any complaints directed to the contact center.
 * Escalate any queries or unresolved issues which cannot be completed within
   the agreed procedures.
 * Work on agreed productivity and quality standards and any KPIs as provided by
   Management.
 * Ensure a comprehensive understanding of all standards of performance
   including business protocol and comply with policies and procedures.

SKILL REQUIREMENTS:

 * Diploma/Degree in any discipline.
 * Good command of spoken and written English and Bahasa Malaysia.
 * Minimum 12 months experience in contact center/ customer service environment
   with sales/upsell experience.
 * E-Commerce experience/online marketplace knowledge is an advantage.
 * Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
 * Typing speed of over 50 WPM
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.
 * Able to work rotational shifts : Monday-Sunday/8am -12midnite.
 * 5 day week; off days based on roster.

THE PACKAGE :

 * Attractive Salary.
 * Performance related allowance on a quarterly basis for confirmed staff.
 * 15 days Annual Leave
 * 14 days Medical Leave
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Entry-Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


MANDARIN - TECH SUPPORT



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MANDARIN - TECH SUPPORT

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JOB DESCRIPTION

THE POSITION:

 * The Executive – Technical Support will be required to manage incoming calls
   and emails from customers pertaining to Smartphones and Tablets, Routers and
   Modems.
 * The position will require you to support the contact centre in spoken and
   written English, Bahasa Malaysia and Mandarin.

SKILL REQUIREMENTS:

 * Diploma/ Degree in any discipline.
 * Excellent command of spoken and written English, Bahasa Malaysia and
   Mandarin.
 * Knowledge of mobile phone electronics, tablets,routers and modems.
 * Well versed in Windows Operating Systems and Windows Office.
 * Possess initiative, able to work independently and as a team.
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.

THE PACKAGE :

 * Attractive Salary (RM 3200-RM3500).
 * Performance Related Allowance.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Internship

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


MANAGER - INTERNAL AUDIT, RISK AND COMPLIANCE



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MANAGER - INTERNAL AUDIT, RISK AND COMPLIANCE

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * To manage (lead and/or participate) in the conduct of internal audits (ISO
   9001, ISO27001, operational, etc), compliance audits and risk management
   reviews on a regularly basis in accordance with the Group’s requirements in
   order to ensure the adequacy, relevance and effectiveness of internal
   controls, risk management processes, quality management system and
   information security management system in accordance with Group’s policies
   and applicable standards, laws and regulations.
 * To administer and manage the Quality Management System of the Group in
   accordance with the Group’s approved ISO 9001 framework.
 * To manage and support risk management functions of Scicom Group.
 * To provide advice and consultation to internal stakeholders on matters
   relating to internal controls, risk management and compliance.
 * To manage, coach and supervise team members within the department, including
   other staff related matters.

SKILL REQUIREMENTS:

 * Bachelor’s degree or professional qualification (ACCA, MIA or CPA or other IT
   audit related professional qualification).
 * Minimum of 8 years of experience in supervisory role with in-depth knowledge
   on internal audit, risk management and IT.
 * Experience in ISO 9001, ISO 27001 and PCI DSS will be an added advantage.
 * Sound knowledge of internal control process, corporate governance, regulatory
   requirements and risk management.
 * A team leader with strong work ethics, high level of professional integrity,
   maturity, independence and excellent analytical skills.
 * Proficiency in Microsoft Office (word, excel, visio and powerpoint).
 * Able to work under tight schedules with minimum supervision.
 * Good communication skills, report writing, analytic and interpersonal skills.
 * Independent and high level of self-motivation.

THE PACKAGE :

 * Attractive Salary (RM 10,000 - RM 13,000).
 * Performance related bonus on an annually basis for confirmed staff.
 * 15 days Annual Leave up to 18 days based on tenure.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage including spouse.

EXPERIENCE REQUIRED :

 * Manager Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


ASSOCIATE - SOLUTION ARCHITECT (ENGLISH LANGUAGE SUPPORT)



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ASSOCIATE - SOLUTION ARCHITECT (ENGLISH LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE POSITION:

 * ICT department is responsible for planning and managing the Security
   Operation Centre (SOC) for the group and external clients providing 24x7 SOC
   support.

THE RESPONSIBILITIES OF THE ROLE:

 * Maintains the health, performance, and tuning of the SIEM platform and
   coordinates with department stakeholders when new technologies are
   implemented to ensure appropriate data ingest.
 * Experience developing and documenting configuration standards, policies, and
   procedures for operating, managing and ensuring the security of a SIEM
   infrastructure.
 * Planning, implementing, managing, monitoring, and upgrading security measures
   for the protection of the organization's data, systems, and networks.
 * Monitoring, troubleshooting security and network events.
 * Ensuring that the organization's data and infrastructure are protected by
   enabling the appropriate security controls.
 * Thorough understanding of the latest security principles, techniques, and
   protocols.
 * Familiarity with web related technologies (Web applications, Web Services,
   Service Oriented Architectures) and of network/web related protocols.
 * Conducting testing and scans to identify any vulnerabilities in the network
   and system.
 * Analyze and respond to security threats from Firewall (FW), Intrusion
   Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV),
   Endpoint Detection and Response (EDR) and other security threat data sources.
 * Comfortable working with SIEM tools and incident handling experience
   preferred.
 * Support and coordinate response to complex cyber-attacks that threaten
   assets, intellectual property, networks and computer systems.
 * Working in a dynamic environment.
 * Monitors and analyzing the security threats and attacks.

SKILL REQUIREMENTS:

 * Degree in computer science/cybersecurity or equivalent from a recognized
   university/institute.
 * At least two years ICT industry experience in configuring, managing, and
   troubleshooting.
 * Interpersonal skills and experience in presenting security incidents.
 * Good command of spoken and written English.
 * Work experience in a SOC is an added advantage.
 * ICT security certifications are an added advantage.
 * Possess initiative, able to work independently and as a team.
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.

THE PACKAGE :

 * Attractive Salary (RM 6,000)
 * Performance Related Bonus
 * Structured Career Progression
 * Training and Development opportunities
 * Annual Leave 15 days
 * Medical Leave 14 days
 * Medical and Hospitalization coverage

EXPERIENCE REQUIRED :

 * Mid-Senior Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


OUTBOUND SPECIALIST (ENGLISH, BAHASA MALAYSIA AND MANDARIN LANGUAGE SUPPORT)



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OUTBOUND SPECIALIST (ENGLISH, BAHASA MALAYSIA AND MANDARIN LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Contact Huawei consumers via Outbound calls to enhance their user experience.
 * Making Outbound calls for new product owners, Happy Calls for dissatisfied
   customers and Crisis case customers, repeated customers and flagship product
   users.
 * Manage complaints and feedback from customers.
 * Escalate and highlight feedback that are serious in nature to Person In
   Charge.
 * Record call details in the applicable systems for tracking purposes.
 * Work on ad-hoc tasks assigned by respective line manager including handling
   of mystery calls, test calls and surveys.
 * Meet daily target set by management by performing number of outbound
   attempts, success rate, timely follow up calls and customer satisfaction.
 * Excellent verbal communication skills, persuasive, and friendly personality.
 * Good reading skills, attentive and good understanding skills; able to
   identify issues quickly and usage of appropriate probing skills.
 * Good writing skills, excellent grammar, structure, and attention to detail.

SKILL REQUIREMENTS:

 * Diploma holder or have an equivalent professional qualification in a relevant
   field of study.
 * Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
 * At least one-year experience in escalation/dispute handling team.
 * At least 2 years’ experience in customer service.
 * Ability to use Google Chrome, Internet Explorer.
 * Knowledge about mobile technology and other digital applications.
 * Knowledge about Android and other phone software mechanisms.
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.
 * Ability to work in a challenging environment.
 * Contact Centre Operating Days: Monday – Sunday.
 * Contact Centre Operating Hours: 9am - 9pm.
 * Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
 * 5 day week; off days based on roster.

THE PACKAGE :

 * Monthly Salary RM4,000
 * 15 days Annual Leave
 * 14 days Medical Leave
 * Medical and hospitalization coverage

EXPERIENCE REQUIRED :

 * Associate

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


TECHNICAL SUPPORT EXECUTIVE – ANZ



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TECHNICAL SUPPORT EXECUTIVE – ANZ

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JOB DESCRIPTION

THE POSITION:

 * The Executive – Technical Support will be required to manage incoming calls,
   emails and chat from customers pertaining to PCs, Laptops, Smartphones and
   Electronic products and services.
 * The position will require you to support the contact centre in spoken and
   written English.

SKILL REQUIREMENTS:

 * Diploma /Degree in IT related disciplines
 * Good command of spoken and written English.
 * Prior experience in a similar role is an advantage.
 * Well versed in Windows Operating Systems and Windows Office.
 * Well versed in Android software and hardware.
 * Possess initiative, able to work independently and as a team
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills
 * Operating Days : Monday-Friday
 * Operating hours : 5am-6pm( following the ANZ hours).
 * Rotational shifts
 * Each shift is 9 hours including 1.5 hrs for breaks
 * Foreign nationals are welcome to apply.

THE PACKAGE :

 * Attractive Salary - RM3500 - RM6000
 * Performance related bonus on a quarterly basis for confirmed staff.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization coverage.

EXPERIENCE REQUIRED :

 * Entry-Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


TECHNICAL SUPPORT - COMPUTER HARDWARE (ALL LANGUAGE SUPPORT)



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TECHNICAL SUPPORT - COMPUTER HARDWARE (ALL LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE POSITION:

 * The Executive –Technical Support will be required to manage incoming calls
   and emails pertaining to PCs, Laptops and related products and services.
 * The position will require you to support the contact centre in spoken and
   written English & language of support (see below)
 * Operational hours currently 9am to 6pm Mondays to Fridays(country specific)
   however, working towards 24/7 in future.

SKILL REQUIREMENTS:

 * Degree in IT related disciplines.
 * 23 years old and above.
 * Excellent command of spoken and written language of support:
 * *English only
 * *English & Bahasa Malaysia
 * *English & Cantonese/Mandarin
 * *English & Thai
 * *English & Vietnamese
 * *English & Tagalog
 * *English & Bahasa Indonesia
 * *English & Japanese
 * Possess initiative, able to work independently and as a team.
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.
 * Well versed in PC hardware and software.

THE PACKAGE :

 * Attractive Salary
 * Performance related allowance on a quarterly basis for confirmed staff.
 * Work permit organised and paid for by Company (where applicable)
 * Housing allowance provided (where applicable)
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Entry-Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


PROJECT MANAGER (SOFTWARE DEVELOPMENT)



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PROJECT MANAGER (SOFTWARE DEVELOPMENT)

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JOB DESCRIPTION

RESPONSIBILITIES:

 * Define project scope, goals and deliverables that support business goals in
   collaboration with senior management, stakeholders, clients, third-party
   contractors/ consultants/ vendors and internal departments.
 * Develop full-scale project plans and associated communications documents
 * Effectively manage and communicate project expectations to team members,
   internal departments, third-party contractors/ consultants/ vendors and
   clients in a timely and clear fashion.
 * Plan, schedule and track project timelines and milestones using appropriate
   tools.
 * Develop and deliver progress reports, proposals, requirements documentation
   and presentations.
 * Determine the frequency and content of status reports from the project team,
   analyze results, and troubleshoot problem areas.
 * Identify and manage project dependencies and critical path.
 * Proactively manage changes in project scope, identify potential crises, and
   devise contingency plans.
 * Define project success criteria and disseminate them to involved parties
   throughout project life cycle.
 * Perform the development and implementation processes that meet client/
   departmental service level agreements. Implement and continuously improve the
   quality monitoring and measurement system.
 * Develop the Quality Management System (QMS) in line with ISO, SCP and SQS
   Standards.
 * Research and prepare powerpoint presentations for new project proposals.
 * Work with development team on Proof of Concept system and applications.

SKILL REQUIREMENTS:

 * Minimum 3 years of experience in Business Analysis / Project Management.
 * Excellent powerpoint presentation skills is a must.
 * Undergraduate degree in subjects such as computers, business management or
   any equivalent degree.
 * Strong communication/interpersonal skills.
 * Proven analytical background.
 * Good research skills.

EXPERIENCE REQUIRED :

 * Associate.

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


EXECUTIVE - CUSTOMER SERVICE (CRYPTOCURRENCY)(ENGLISH AND BAHASA INDONESIA
LANGUAGE SUPPORT)



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EXECUTIVE- CUSTOMER SERVICE (CRYPTOCURRENCY)(ENGLISH & BAHASA INDONESIA LANGUAGE
SUPPORT)

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THE RESPONSIBILITIES OF THE ROLE:

 * Handle customers’ enquiries about cryptocurrency and related services and
   products via email and live chat to ensure customer satisfaction is achieved.
 * Resolve or escalate customer issues and complaints in a timely fashion.
 * Examine the documents of new customer relationships for KYC (Know Your
   Client) purposes.
 * Provide instructions for a smooth customer onboarding process specifically
   focusing on KYC verification.
 * Assist in client onboarding and additional document checking process.
 * Collect customer's feedback and ideas and send them to relevant departments.
 * Test new product/service and provide feedback to relevant stakeholders.
 * Any other task(s) as assigned by management.

SKILL REQUIREMENTS:

 * Degree holders preferably in Finance, Economics or business-related are
   preferred.
 * Good command of English (B2 level) and native Bahasa Indonesia.
 * Minimum of 1 year experience in crypto currency.
 * Computer literate with particular emphasis on Microsoft Office Applications
   and other CRM systems.
 * Hands-on experience with Zendesk is an advantage.
 * Customer centric mindset.
 * Dynamic, highly motivated and a result -oriented team player with good
   interpersonal skills.
 * Ability to work independently and as a team with minimal supervision.
 * Ability to work in a challenging environment and on rotational shifts.
 * Contact Centre Operating Hours: 24/7.
 * Shift based on roster.
 * 5 days week; off days based on roster.

THE PACKAGE :

 * Attractive Salary (RM 3550).
 * Housing Allowance RM 500.
 * Work permit organized and paid by the company.
 * Flight ticket.
 * Performance Related Allowance on a quarterly basis.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Junior Executive

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


EXECUTIVE - INTERNAL AUDIT, RISK AND COMPLIANCE



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EXECUTIVE - INTERNAL AUDIT, RISK AND COMPLIANCE

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Assist Assistant Manager - IRC in conducting internal audits, follow up
   audits and ad-hoc audits and ensure adequate documentation of audit work
   performed.
 * Assist Assistant Manager - IRC in reviewing draft QMS documents from
   operations and shared services and provide constructive feedback to ensure
   adequacy of processes and controls in place to address risks as well as
   alignment to other processes across Scicom.
 * Assist Assistant Manager - IRC in the handling and management of Quality
   Management System (QMS) related matters.
 * Proactively contribute to the establishment, delivery and maintenance of an
   efficient and effective risk management, audit and compliance framework and
   related policies, practices and processes.
 * Ability to inadeptly understand Operations and Shared Services Processes.
 * Ad-hoc audits or special projects with tight schedules.
 * Conduct any other tasks and ad-hoc tasks as may be required to support the
   operation of IRC.
 * A team player with strong work ethics, high level of professional integrity,
   maturity, independence and excellent analytical skill.
 * Able to work under tight schedules with minimum supervision.
 * Good communication skills, report writing, analytic and interpersonal skills.

SKILL REQUIREMENTS:

 * Bachelor’s degree or professional qualification (ACCA, MIA, CPA, CIA or
   CISA).
 * Excellent command of spoken and written English.
 * Fresh graduate or minimum of 1 year of auditing or compliance related working
   experience.
 * Knowledge and experience in investigative audit, IT audit and/or enterprise
   risk management framework will be an added advantage.
 * Knowledge of internal control process, corporate governance, regulatory
   requirements and risk management.
 * A team player with strong work ethics, high level of professional integrity,
   maturity, independence and excellent analytical skills.
 * Proficiency in Microsoft Office, Microsoft Excel, Microsoft Visio &
   PowerPoint.
 * Able to work under tight schedules with minimum supervision.
 * Good communication skills, report writing, analytic and interpersonal skills.

THE PACKAGE :

 * Attractive Salary (RM 3500)
 * Performance Related Bonus on a half yearly basis
 * Structured Career Progression
 * Training and Development opportunities
 * Annual Leave 15 days
 * Medical Leave 14 days
 * Medical & Hospitalization coverage

EXPERIENCE REQUIRED :

 * Entry-Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

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CUSTOMER SERVICE EXECUTIVE - AIRLINE



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EXECUTIVE – CUSTOMER SERVICE - AIRLINES

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JOB DESCRIPTION

THE POSITION:

 * The Executive –Customer Service will be required to manage all enquiries
   pertaining to travel arrangements and related products and services.
 * The position will require you to support the contact centre via telephone
   calls and emails in spoken and written English and Bahasa Malaysia.

THE RESPONSIBILITIES OF THE ROLE:

 * Assist with all incoming enquiries pertaining to travel reservations,
   products, and services.
 * Assist with all promotion and marketing campaign enquiries.
 * Resolve customer complaints and enquiries in relation to changes in travel
   dates and related services.
 * 

SKILL REQUIREMENTS:

 * SPM/STPM/Diploma/Degree or equivalent professional qualification.
 * Excellent command of spoken and written English and Bahasa Malaysia.
 * The ability to read, write and speak Mandarin is an advantage.
 * Possess initiative, able to work independently and as a team.
 * Dynamic, highly motivated, and result-oriented team player with good
   interpersonal skills.
 * Ability to work in a challenging environment.
 * Contact Centre Operating Days: Rotational Shifts 24/7

THE PACKAGE :

 * Basic salary: RM 2500 during probation; RM 2800 upon confirmation.
 * Mandarin Language allowance RM 700 (read, write and speak Mandarin).
 * Performance Related bonus on a quarterly basis for confirmed staff.
 * Annual Leave 15 days.
 * Medical Leave 14 days.
 * Medical and hospitalization coverage.

EXPERIENCE REQUIRED :

 * Entry Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

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SOLUTION ARCHITECT – ICT NETWORKS & COMMUNICATIONS



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SOLUTION ARCHITECT – ICT NETWORKS & COMMUNICATIONS (ENGLISH LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Managing, designing, implementing, and troubleshooting of complex enterprise
   networking and communication architecture.
 * Managing new projects through complete network design and setup which
   involves IP addresses planning all the way to proposing and setting up the
   most appropriate technologies including MPLS, DIA to establish connectivity
   to branch offices.
 * Document the network topology to quickly access information needed to
   identify the problem cause, rectification and diagnose problems.
 * Measure and evaluate network performance and eliminating threats and
   performance lags using tools such as Cisco Network Admission Control,
   Solarwinds, PacketShaper and Optimization.
 * Undertaking data network fault investigations & troubleshooting in local and
   wide area environments, using information from multiple sources and reporting
   network operational status by gathering and prioritizing information and
   managing projects.
 * Provide technical guidance and support to local business units to ensure
   smooth functioning of IT operations at the local and international branch.
   Work with various stakeholders in the region and HO and set priorities to the
   implementation and roll out of IT Services in the region.
 * Maintaining network inter-devices security by utilizing technologies such as
   VLANs, Access Control Lists, port security and policy-based routing on layer
   3 network switches.
 * ISO & ISMS Documentation, ISMS technology recommendation implementation, ISMS
   recommendation continuity, SOP adherence.

SKILL REQUIREMENTS:

 * A degree in computer science / equivalent from a recognized university.
 * Cisco Certifications CCNP/CCNA/CCDA.
 * At least five years’ industry experience in configuring, managing and
   troubleshooting enterprise class networks.
 * In-depth knowledge of network topology, protocols, configurations hands-on
   especially those used by the company.
 * Interpersonal skills and experience in presenting.
 * Problem solving and project management experience.
 * Teamwork skills.

THE PACKAGE :

 * Attractive Salary.
 * Performance related allowance on a quarterly basis for confirmed staff.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Mid-Senior Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

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EXECUTIVE – CUSTOMER SERVICE (JAPANESE AND ENGLISH LANGUAGE SUPPORT)



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EXECUTIVE – CUSTOMER SERVICE (JAPANESE AND ENGLISH LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE POSITION:

 * The Executive –Customer Service will be required to manage incoming calls and
   emails from customers pertaining to online games and related products and
   services.
 * The position will require you to support the contact centre in spoken and
   written.
 * Japanese and English Language Support.

SKILL REQUIREMENTS:

 * Degree in any discipline.
 * Excellent command of spoken and written Japanese and English.
 * Possess initiative, able to work independently and as a team.
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.
 * This position is open to All nationalities who are fluent in spoken and
   written English and Japanese.

THE PACKAGE :

 * Attractive Salary RM 8000
 * Performance Related Bonus on a quarterly basis for confirmed staff.
 * Contact Centre Operating Hours : 24/7
 * Work days/Hours : 5 day week, shift based; off days based on roster.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Entry level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


TECHNICAL SUPPORT EXECUTIVE - VIETNAMESE LANGUAGE SUPPORT



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TECHNICAL SUPPORT EXECUTIVE - VIETNAMESE LANGUAGE SUPPORT

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JOB DESCRIPTION

THE POSITION:

 * The Executive –Technical Support will be required to manage incoming calls
   and emails pertaining to PCs, Laptops and related products and services. The
   position will require you to support the contact centre in spoken and written
   English and Vietnamese

SKILL REQUIREMENTS:

 * Degree in IT related disciplines
 * 23 years old and above
 * Excellent command of spoken and written English and Vietnamese.
 * Possess initiative, able to work independently and as a team
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills
 * Well versed in PC hardware, software and Smartphones

THE PACKAGE :

 * Attractive Salary.(RM4000 - RM7000)
 * Housing allowance RM 500
 * Work permit organized and paid by the company
 * Flight ticket
 * Performance related allowance on a quarterly basis for confirmed staff.
 * 15 days Annual leave
 * 14 days Medical leave
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Internship.

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

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EXECUTIVE - CUSTOMER SERVICE (CRYPTOCURRENCY)(ENGLISH AND THAI OR VIETNAMESE
LANGUAGE SUPPORT)



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EXECUTIVE- CUSTOMER SERVICE (CRYPTOCURRENCY)(ENGLISH AND THAI OR VIETNAMESE
LANGUAGE SUPPORT)

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Handle customers’ enquiries about cryptocurrency and related services and
   products via email and live chat to ensure customer satisfaction is achieved.
 * Resolve or escalate customer issues and complaints in a timely fashion.
 * Examine the documents of new customer relationships for KYC (Know Your
   Client) purposes.
 * Assist in client onboarding and additional document checking process.
 * Collect customer's feedback and ideas and send them to relevant departments.
 * Test new product/service and provide feedback to relevant stakeholders.
 * Any other task(s) as assigned by management.

SKILL REQUIREMENTS:

 * Degree holder preferably in Finance, Economics or business-related are
   preferred.
 * Good command of English (B2 level) and native Thai/Vietnamese.
 * Minimum of 1 year customer service experience in crypto currency.
 * Computer literate with particular emphasis on Microsoft Office Applications
   and other CRM systems.
 * Hands-on experience with Zendesk is an advantage.
 * Dynamic, highly motivated and a result -oriented team player with good
   interpersonal skills.
 * Ability to work independently and as a team.
 * Ability to work in a challenging environment and on rotational shifts.
 * Contact Centre Operating Hours: 24/7.
 * Shift based on roster.
 * 5 days week; off days based on roster.

THE PACKAGE :

 * Attractive Salary (RM 4200).
 * Housing Allowance RM 500.
 * Work permit organized and paid by the company.
 * Flight ticket.
 * Performance Related Allowance on a quarterly basis.
 * 15 days Annual Leave.
 * 14 days Medical Leave.
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Junior Executive

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


ASSISTANT MANAGER - VENDOR OPERATIONS (VIETNAMESE SPEAKER)



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ASSISTANT MANAGER - VENDOR OPERATIONS (VIETNAMESE SPEAKER)

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Monitor and track field service activities end to end including turnaround
   time, parts request, parts usage, repeated repair, onsite scheduling,
   customer feedback and process compliance. May require to make outbound calls
   to customer when needed to validate the info provided by vendors.
 * Support Service Delivery Manager (SDM) in analyzing root cause for
   exceptional incidents and performance issues, define corresponding action and
   executing and tracking actions to drive for performance improvement.
 * Prepare regular reporting and analysis (daily, weekly and monthly) for
   Service Delivery Manager’s review and for vendor’s action. (e.g., Open Cases
   Report, Field Service Performance Analysis, Customer Satisfaction Survey
   Analysis, Unusual activities report, vendor compliance report, etc.).
 * Manage and track escalations from Field Service vendors or escalations from
   other parties related to Field Service.
 * Hold regular meetings with vendors for business reviews, forums and ad hoc
   discussions.
 * Conduct vendor training for new vendors.

SKILL REQUIREMENTS:

 * Minimum 3 to 5 years of direct experience on Vendor Management.
 * Diploma/Degree in IT related disciplines.
 * Knowledge in PC technology, MS Windows and common applications in Windows.
 * Strong proven skill in using Excel Pivot Table and Excel formulas for data
   analysis. Knowledge of SQL, MS Access, Qlik Sense and Power BI is an
   advantage.
 * Logical thinker, fast learner, good analytical and problem-solving skills.
 * Able to organize and prioritize in a fast paced, dynamic work environment.
 * Interpersonal savvy and proactive.
 * Able to work in a TEAM environment and willing to contribute to achieve
   company’s objective.
 * With either one job experience below:
 * Technical support
 * Case management
 * Excellent interpersonal and communications skills.
 * Excellent and effective communication skills at all levels - written and
   verbal.
 * Good command of spoken and written English and Vietnamese Language.
 * Foreign nationals are welcome to apply.

THE PACKAGE :

 * Attractive Salary (RM 6,500 - RM 7,500)
 * Other Allowance
 * Performance related bonus on a quarterly basis for confirmed staff
 * 15 days Annual Leave
 * 14 days Medical Leave
 * Medical and hospitalization insurance coverage

EXPERIENCE REQUIRED :

 * Entry Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

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PEGAWAI PERKHIDMATAN PELANGGAN TELEKOMUNIKASI



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PEGAWAI PERKHIDMATAN PELANGGAN TELEKOMUNIKASI

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DESKRIPSI KERJA

DESKRIPSI:

 * Membantu dengan semua pertanyaan masuk melalui telefon, e-mel dan chat
   daripada pelanggan berhubung dengan produk dan perkhidmatan telekomunikasi.
 * Memberi penerangan berkaitan produk dan perkhidmatan.
 * Kemas kini pangkalan data pelanggan dan perkhidmatan.
 * Sebarang tugas lain yang diarahkan oleh pihak pengurusan.

SYARAT LANTIKAN:

 * Memiliki kelulusan SPM atau kelayakan yang diiktiraf setaraf dengannya oleh
   Kerajaan.
 * Berkebolehan bertutur Bahasa Melayu.
 * Berkebolehan untuk bekerja secara berdikari dan sebagai satu pasukan.
 * Berkebolehan untuk bekerja dalam persekitaran yang mencabar dan mengikut masa
   bekerja anjakan berdasarkan jadual (Shift based).
 * Seorang yang dinamik, bermotivasi tinggi dan berorientasikan hasil dengan
   kemahiran interpersonal yang baik.
 * Waktu Operasi Pusat Perhubungan Pelanggan : 24/7.
 * 5 hari seminggu; hari cuti berdasarkan jadual.

PAKEJ/TAWARAN YANG DIBERIKAN:

 * Gaji bermula dari RM 2,050 dan RM 2,300 setelah tamat latihan
 * Tempoh percubaan 3 bulan (penukaran kepada sepenuh masa bagi yang layak)
 * Cuti Tahunan
 * Cuti Sakit
 * Perlindungan perubatan dan hospital

EXPERIENCE REQUIRED :

 * Entry-Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


EXECUTIVE - CUSTOMER SERVICE - TELCO



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EXECUTIVE - CUSTOMER SERVICE (TELCO)

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JOB DESCRIPTION

THE RESPONSIBILITIES OF THE ROLE:

 * Assist with all incoming enquiries via phone, emails and chat support from
   customers in relation to telecommunication products and services.
 * Assist with dealer enquiries pertaining to the products and services.
 * Update the customer and dealer database.
 * Any other tasks as assigned by management.

SKILL REQUIREMENTS:

 * Candidate must possess at least an SPM certificate.
 * Good command of spoken and written English and Bahasa Malaysia. Ability to
   converse in Mandarin is an advantage.
 * Ability to work independently and as a team.
 * Ability to work in a challenging environment and on rotational shifts.
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills.
 * Contact Centre Operating Hours : 24/7
 * Shift based on roster.
 * 5 day week; off days based on roster.

THE PACKAGE :

 * Attractive salary (RM2300)
 * Probation period 3 months.
 * Performance related bonus on a quarterly basis for confirmed staff.
 * Annual Leave 15 days.
 * Medical Leave14 days.
 * Medical and hospitalization coverage.

EXPERIENCE REQUIRED :

 * Entry Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


CANTONESE/MANDARIN TECH SUPPORT



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CANTONESE/MANDARIN TECH SUPPORT

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JOB DESCRIPTION

THE POSITION:

 * The Executive –Technical Support will be required to manage incoming calls
   and emails pertaining to PCs, Laptops and related products and services.
 * The position will require you to support the Hong Kng and Taiwan contact
   centre in spoken and written English, Mandarin, and Cantonese.
 * Operational hours currently 9am to 6pm Mondays to Fridays however, working
   towards 24/7 in future.

SKILL REQUIREMENTS:

 * Minimum SPM with good knowledge of Computer hardware, or experience in tech
   support.
 * 23 years old and above
 * Excellent command of spoken and written English, Cantonese and Mandarin
 * Possess initiative, able to work independently and as a team
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills
 * Well versed in PC hardware and software

THE PACKAGE :

 * Attractive Salary (RM4000-RM6000)
 * Performance related allowance on a quarterly basis for confirmed staff
 * 15 days Annual Leave
 * 14 days Medical Leave
 * Medical and hospitalization insurance coverage

EXPERIENCE REQUIRED :

 * Entry Level

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply


TECHNICAL SUPPORT EXECUTIVE - THAI LANGUAGE SUPPORT



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TECHNICAL SUPPORT EXECUTIVE - THAI LANGUAGE SUPPORT

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JOB DESCRIPTION

THE POSITION:

 * The Executive –Technical Support will be required to manage incoming calls
   and emails pertaining to PCs, Laptops and related products and services. The
   position will require you to support the contact centre in spoken and written
   English and Thai

SKILL REQUIREMENTS:

 * Degree in IT related disciplines
 * 23 years old and above
 * Excellent command of spoken and written English and Thai.
 * Possess initiative, able to work independently and as a team
 * Dynamic, highly motivated and a result-oriented team player with good
   interpersonal skills
 * Well versed in PC hardware, software and Smartphones

THE PACKAGE :

 * Attractive Salary.(RM3000-4000)
 * Housing allowance RM 500
 * Work permit organized and paid by the company
 * Flight ticket
 * Performance related allowance on a quarterly basis for confirmed staff.
 * 15 days Annual leave
 * 14 days Medical leave
 * Medical and hospitalization insurance coverage.

EXPERIENCE REQUIRED :

 * Associate.

LOCATION :

 * Kuala Lumpur, WP, Malaysia.

EMPLOYMENT TYPE :

 * Full Time.

Close Apply





WHAT OUR EMPLOYEES SAY

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KL."

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brands."

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ABOUT US

 * Scicom (MSC) Bhd is a leading Malaysian technology and Business Process
   Outsourcing (BPO) company, bringing the power of the world's emerging
   technologies to companies all over the world.

 * CONTACT US
   
   * hr.recruitment@scicom.com.my
   * 25th Floor, Menara TA One, 22, Jalan P. Ramlee, 50250 Kuala Lumpur,
     Malaysia
   * +(60) 3 21621088
   * Monday-Friday 9.00am-5.30pm

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