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* Personal
* Business
* List of languages العربية
* العربية
* English
* Register
* Back to my accounts
* Log on Log out
* Everyday banking Accounts & services
CURRENT ACCOUNTS
* HSBC Premier
* HSBC Advance
* Current Account
* Member Get Member programme
* Debit cards
* View all
INTERNATIONAL
* International Education
SAVINGS ACCOUNTS
* Savings Account
* Time Deposit Account
* Savings Certificates
* Non-resident Egyptians Savings Certificates
* View all
WAYS TO BANK
* Online banking
* Phone banking
* Mobile banking
* Instant Payment Network (IPN)
* Branch and ATM banking
* Move money
* Support people with disabilities
* View all
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
* Borrowing Finance and overdraft
FINANCE
* Personal Finance
* Education Finance
* Car Finance
* Electric vehicles (EV) and Energy Efficient products' (EE) personal
finance
* Asset-Linked Finance
* Professional and Self-Employed Cash Finance
* Small Business Finance
OVERDRAFTS
* Unsecured overdraft
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
* Credit Cards Cards and benefits
CREDIT CARDS
* Premier Mastercard Credit Card
* Advance Mastercard Credit Card
* HSBC Cashback Credit Card
* Visa Platinum Credit Card
* Visa Evolution Credit Card
* View all
CARDS' BENEFITS
* Credit card instalment plans
* I Love Deals
* Entertainer app
* My Rewards Points
* Balance transfer
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
* Wealth management Investment & growth
YOUR WEALTH WITH HSBC
* Investments
* Plan for the future
* Money Market Fund
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
Menu
* Everyday banking Accounts & services
CURRENT ACCOUNTS
* HSBC Premier
* HSBC Advance
* Current Account
* Member Get Member programme
* Debit cards
* View all
INTERNATIONAL
* International Education
SAVINGS ACCOUNTS
* Savings Account
* Time Deposit Account
* Savings Certificates
* Non-resident Egyptians Savings Certificates
* View all
WAYS TO BANK
* Online banking
* Phone banking
* Mobile banking
* Instant Payment Network (IPN)
* Branch and ATM banking
* Move money
* Support people with disabilities
* View all
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
* Borrowing Finance and overdraft
FINANCE
* Personal Finance
* Education Finance
* Car Finance
* Electric vehicles (EV) and Energy Efficient products' (EE) personal
finance
* Asset-Linked Finance
* Professional and Self-Employed Cash Finance
* Small Business Finance
OVERDRAFTS
* Unsecured overdraft
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
* Credit Cards Cards and benefits
CREDIT CARDS
* Premier Mastercard Credit Card
* Advance Mastercard Credit Card
* HSBC Cashback Credit Card
* Visa Platinum Credit Card
* Visa Evolution Credit Card
* View all
CARDS' BENEFITS
* Credit card instalment plans
* I Love Deals
* Entertainer app
* My Rewards Points
* Balance transfer
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
* Wealth management Investment & growth
YOUR WEALTH WITH HSBC
* Investments
* Plan for the future
* Money Market Fund
HELP AND SUPPORT
* Schedule of Services and Tariffs
* Sustainability
* Contact us
* Branch and ATM locator
* Feedback and complaints
* Download centre
* HSBC Safeguard
* Protect yourself against fraud and theft
* IBAN
* Terms and Conditions
* العربية
* About HSBC
* CONTACT HSBC
Write, call or send a message
* FIND A BRANCH
Visit your nearest branch or ATM
* HELP AND SUPPORT
See FAQs, forms and fees & charges
* ABOUT HSBC
Careers, media, investor and corporate information
* Website Terms
* Privacy and Security
* Disclaimer
* Terms and Conditions
* Social media community rules
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CONTACT US
We're here to help
1. Home
2. Contact us
NEED TO GET IN TOUCH?
Find out the best way to contact us depending on your needs.
FIND A BRANCH
If you want to speak to us in person, find your local branch.
SEND US A MESSAGE
This link will open in a new window
Complete our online form we'll be happy answer any queries you may have.
GIVE US FEEDBACK
If you have a complaint or feedback about the service you've received, please
get in touch.
CHAT WITH US NOW:
Use the “Chat with us” icon located on the bottom right of the page for any
general enquiries.
Please note that the “Chat With Us” service is available from Sunday to Thursday
from 8am - 5pm (excluding public holidays).
For Arabic chat, please refer to the below link
https://www.hsbc.com.eg/ar-eg/contact/
CONTACT US BY PHONE
We have dedicated numbers, depending on the type of account you hold with us.
HSBC PREMIER CUSTOMERS CALL:
0800 PREMIER (08007736437)
(Egypt landlines only)
+202 3535 9800 or
+202 2529 6970
(Mobile phones and outside Egypt)
Lines are open 24 hours a day / 7 days a week
HSBC ADVANCE CUSTOMERS CALL:
0800 ADVANCE (08002382623)
(Egypt landlines only)
+202 3535 9600 or
+202 2529 6940
(Mobile phones and outside Egypt)
Lines are open 24 hours a day / 7 days a week
HSBC PERSONAL BANKING CUSTOMERS CALL:
19007 (within Egypt)
+202 3535 9100 or
+202 2529 6900
(outside Egypt)
Lines are open from 9am to 11pm.
REPORT A LOST OR STOLEN CARD
If your HSBC credit or debit cards is lost or stolen please report it
immediately to HSBC. You will not be held liable for any transactions on the
card after the card is reported lost or stolen.
You will need to confirm the last transaction made on the card when you report
the loss of your card. You should also report the loss of your card to the local
law enforcing authorities immediately and obtain a police report number.
To report a lost or stolen card, call:
19007 (within Egypt)
+202 3535 9100 (outside Egypt)
GET IN TOUCH ON SOCIAL MEDIA
TWITTER
Tweet us @HSBC_EG
We're always looking for ways to provide the best customer service, which is why
we've created a new interactive customer care Twitter profile.
Available to current HSBC Bank Egypt customers and non-HSBC customers in Egypt,
its purpose is to provide an additional channel for you to contact HSBC for any
query resolution. We will respond to all genuine banking queries between 9am and
5pm, Sunday to Thursday, so if there's something you need to know, please send
us a tweet.
If we feel the query requires a personal response, our customer care team will
follow up with you offline, and we will only ever ask for your name, email
address and contact number via email (hsbceg.help@hsbc.comhsbceg.help@hsbc.com
to email us directly), so please don't share any personal account information
with the public.
* Follow us on Twitter Follow us on Twitter This link will open in a new
window
FACEBOOK
We're always looking for new ways to support you and make it easier for us to
stay in touch. So stop by and visit us at facebook.com/HSBCEGYPT
We'll be posting content made just for you - from videos on banking tips and
product offers to posts that help you make the most out of life in Egypt. This
page is also where we bring our global financial insights to help you achieve
your goals, whatever they may be. We're here to help you succeed in any way we
can. So if you're looking for info, just stop by our Facebook page and join the
conversation.
* Visit our Facebook page Visit our Facebook page This link will open in a new
window
COMMUNITY RULES
We'd love to interact and hear from you on the HSBC Bank Egypt Social Media
channels. If you have any customer service enquiries, please send us a tweet on
the dedicated Twitter account.
Kindly remember to follow these simple rules, or we will be forced to delete
your tweet or post.
Please don't post or upload any content:
* that is, or might be considered to be, foul, abusive, defamatory, offensive,
insulting, or obscene
* for illegal purposes or otherwise to breach any laws or regulations
* to harass, distress or inconvenience any individual
* that may infringe the rights of any person or his family or personal life
* that breaches any intellectual property rights
* that is, or is likely to be considered to be, offensive to any religion or is
against public morals
* that is, or may be, confidential, deceptive, misleading or fraudulent
* in violation of any laws or regulations
* which promotes any other brands or third party products
Please also don’t:
* copy, download or otherwise use any content contained in this website without
our permission; or
* access any administrator areas or other features of this site without
authorization
Individuals breaking any of these rules may have their access to the HSBC Social
Media channel suspended or terminated.
In addition, please note:
We do not use any automation tools to post content. We update and monitor our
Twitter and Facebook account from Sunday to Thursday, 9am to 5pm.
We welcome feedback and ideas from all our followers and fans, and endeavour to
join the conversation where possible.
However, please note that we might not be able to reply to all the messages we
receive via social media and in the event that your tweet or post is not
responded to, please do not hesitate to get in touch with us through our regular
banking channels.
All tweets and comments are read and any emerging themes or helpful suggestions
are passed to the relevant people at HSBC.
HSBC strongly recommends you to not share any personal data like your name,
address, date of birth, bank account number, credit card number etc. on social
media channels. Sharing any such information will be at your own risk. HSBC will
never ask you to post any personal data via social media.
We do not automatically follow back new followers. Being followed back does not
imply endorsement of any kind from HSBC.
We, at HSBC Bank Egypt, reserve the right to remove any content that violates
our terms and conditions. We are not legally responsible for any content that
may be posted or uploaded by third parties.
Please note: By tweeting or commenting on Facebook, personal data may be stored
on Twitter or Facebook servers. For further information about how we use your
personal data, please see our Privacy Policy.
SOCIAL MEDIA TERMS & CONDITIONS
HSBC Bank Egypt ("HSBC") operates channels and pages, on some social media sites
to inform, assist and engage with customers. Unless stated otherwise, these are
intended for Egypt customers and designed for use in Egypt. We monitor and
record tweets, comments and posts made on those channels about HSBC so that we
can improve our services.
HSBC Bank Egypt is not responsible for any information posted on those sites
other than information we have posted ourselves. We do not endorse the social
media sites themselves, their products or services, or any information posted on
them by third parties or other users. The terms of use and policies of the
social media sites used by HSBC (e.g. Twitter, Facebook) also apply to your use
of HSBC's channels and pages, and you should ensure that you follow these terms
of use and policies as well as those of HSBC.
HSBC doesn't give investment, tax or other professional advice via social media
sites. You should always seek independent advice before making such decisions.
Staff at our branches or in our Customer Service Units can advise you in
relation to HSBC products.
When you engage with HSBC via social media your personal data may be stored on
that social media site's servers, which are outside the control of HSBC and may
be in the US or elsewhere outside Egypt. For further information about how we
use your personal data, please see our Privacy Policy. Any information posted to
such sites may be accessed and read by the general public. It is not an
appropriate forum to discuss customers' products or financial arrangements. HSBC
will not ask you to share personal, account or security information via social
media sites, and you should not post such information on those channels.
You are permitted to share and comment on content that we post to our social
media sites, provided that you do not alter it and that you cite us as the
source of that content. All content that we post on our social media sites is
the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC
intellectual property.
HSBC regularly updates and monitors our social media account and welcomes
feedback and ideas submitted via these channels. HSBC endeavours to join the
conversation whenever possible, however must not guarantee to read or reply to
all messages sent to official HSBC social media accounts. We will work hard to
remove any content that is defamatory, offensive or otherwise in breach of
HSBC's rules. However, we are not legally responsible for any content posted by
third parties. HSBC must not guarantee the accuracy of any information that is
not posted by us.
Emerging themes and helpful suggestions are passed to the relevant people within
HSBC for consideration, but no guarantee is made that any proposals will be
acted upon.
HSBC Bank Egypt operates the following official Twitter stream in
Egypt: @HSBC_EG
HSBC Bank Egypt operates the following official Facebook page in
Egypt: www.facebook.com/hsbcegyptwww.facebook.com/hsbcegypt This link will open
in a new window
If any of the HSBC streams above follow another user, or if any tweets or other
content posted by HSBC refer to any specific third party products or services,
then this does not imply endorsement of any kind.
Back to top
CONNECT WITH US
We'd love to hear from you on the HSBC Egypt Social Media channels.
Follow HSBC Egypt on Facebook This link will open in a new window Follow HSBC
Egypt on Facebook This link will open in a new window
* CONTACT HSBC
Write, call or send a message
* FIND A BRANCH
Visit your nearest branch or ATM
* HELP AND SUPPORT
See FAQs, forms and fees & charges
* ABOUT HSBC
Careers, media, investor and corporate information
* Website Terms
* Privacy and Security
* Disclaimer
* Terms and Conditions
* Social media community rules
© HSBC Bank Egypt SAE © 2024
This website is designed for use in Egypt. Cross border banking.
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