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Password Issues and Trending Topics

Options to reset or change your DocuSign password and troubleshoot common issues




Tip: Clear your browser cache and cookies to ensure you use the correct password


PASSWORD ISSUES


I FORGOT MY PASSWORD

If you set a security question, DocuSign can use it to confirm your identity and
help you reset your password. To reset your password:

 1. Navigate to your Account
 2. Type your email address, and select Next
 3. Select Forgot Password
 4. Check your email for the verification code, type it in
    the Verification Code field, and select Verify

For more detailed instructions, read

How do I reset my password?




I WANT TO CHANGE MY PASSWORD

To change your current password:

 1. Navigate to your Account and log in with your current password.
 2. Select Privacy & Security. You'll be asked to confirm your current password
    again.
 3. If asked to verify, follow the instructions from the verification prompt.
 4. Select Password, type your new password twice, set your Password question
    and answer, and select Save.

For more detailed steps read

How do I reset my password?




ACCOUNT & BILLING ISSUES


HOW DO I CHANGE MY DOCUSIGN PLAN (REFUND OR UPGRADE)?

To change your plan:

 1. Login as a DocuSign account Administrator
 2. Select Settings in the top menu
 3. Select Plan and Billing (beneath Account)
 4. Select Change Plan
 5. Make your selection and select Select Plan

Read more about whether you should downgrade or close your DocuSign account. You
can also manage your subscription from your iOS or Android device. For more
detailed information, read 

How do I change my DocuSign plan (refund or upgrade)?




HOW DO I MANAGE MY DOCUSIGN EMAIL NOTIFICATIONS?

To manage notifications:

 1. Log into your DocuSign Account.
 2. Select your user icon in the top-right corner and select My Preferences.
 3. Beneath SIGNING AND SENDING select Notifications.
 4. When the list of notifications appears, you'll notice all are turned on by
    default. Check the box for any notification that you do not want to receive
    and select SAVE.

Your notification preferences are updated and changes will be applied to all
future envelopes.




Visit DocuSign University for helpful videos about managing email notifications
and configuring your eSignature profile.




For more detailed instructions, read

How do I manage my DocuSign email notifications?




SENDING ISSUES


TROUBLESHOOT COMMON SENDING ISSUES

Read this article to learn how to troubleshoot:

 * Uploading/adding documents
 * Page cannot be displayed error
 * Email notification issues
 * Need to resend envelope
 * Need to correct envelope
 * Recipient authentication failure




For step-by-step instructions, read

Troubleshoot common Sending issues


HOW DO I CONTACT THE SENDER?

There are two ways to contact the Sender:

 * Reply via an email notification
 * Use document comments




For step-by-step instructions, read

How do I contact the Sender?
More Support Options
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I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT

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DOCUSIGN API INTEGRATION SUPPORT

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Environment.

Otherwise, log in with your DocuSign Account credentials to submit a case and a
matched Developer Support Expert will contact you back.

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