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13.82.107.234  Public Scan

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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Submission: On November 04 via api from US — Scanned from DE
 Behaviour Indicators
Similar DOM Content API
Verdicts

Summary

This website contacted 28 IPs in 4 countries across 21 domains to perform 105 HTTP transactions. The main IP is 13.82.107.234, located in Tappahannock, United States and belongs to MICROSOFT-CORP-MSN-AS-BLOCK, US. The main domain is www.egain.com.
TLS certificate: Issued by Go Daddy Secure Certificate Authority... on January 20th 2022. Valid for: a year.
This is the only time www.egain.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
41 13.82.107.234 8075 (MICROSOFT...)
4 2a00:1450:400... 15169 (GOOGLE)
7 2a00:1450:400... 15169 (GOOGLE)
3 2a02:6ea0:c70... 60068 (CDN77 ^_^)
2 18.66.147.111 16509 (AMAZON-02)
2 52.19.7.152 16509 (AMAZON-02)
1 2606:4700::68... 13335 (CLOUDFLAR...)
3 2620:1ec:c11:... 8068 (MICROSOFT...)
1 2600:9000:231... 16509 (AMAZON-02)
2 34.120.220.80 396982 ()
3 2a00:1450:400... 15169 (GOOGLE)
5 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
2 2001:4860:480... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
1 2606:4700:440... 13335 (CLOUDFLAR...)
2 2a02:26f0:480... 20940 (AKAMAI-ASN1)
2 2606:4700::68... 13335 (CLOUDFLAR...)
1 65.9.66.105 16509 (AMAZON-02)
6 2600:1f14:f4:... 16509 (AMAZON-02)
2 2a00:1450:400... 15169 (GOOGLE)
2 3 52.1.253.178 14618 (AMAZON-AES)
2 35.244.174.68 15169 (GOOGLE)
2 18.66.147.120 16509 (AMAZON-02)
3 3 2620:1ec:21::14 8068 (MICROSOFT...)
1 13.107.42.14 8068 (MICROSOFT...)
1 52.200.196.186 14618 (AMAZON-AES)
1 2606:4700:440... 13335 (CLOUDFLAR...)
105 28
41    13.82.107.234 (Tappahannock, United States)

ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US)
www.egain.com
4    2a00:1450:4001:810::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.googleapis.com
7    2a00:1450:4001:80e::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.googletagmanager.com
3    2a02:6ea0:c700::10 (Frankfurt am Main, Germany)

ASN60068 (CDN77 ^_^, GB)
cdn.printfriendly.com
key-cdn.printfriendly.com
2    18.66.147.111 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-18-66-147-111.fra60.r.cloudfront.net
hd.egain.com
2    52.19.7.152 (Dublin, Ireland)

ASN16509 (AMAZON-02, US)
PTR: ec2-52-19-7-152.eu-west-1.compute.amazonaws.com
analytics.analytics-egain.com
1    2606:4700::6810:650c (United States)

ASN13335 (CLOUDFLARENET, US)
ws.zoominfo.com
3    2620:1ec:c11::200 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)
bat.bing.com
1    2600:9000:2315:ce00:1f:f723:6fc0:93a1 (United States)

ASN16509 (AMAZON-02, US)
sc.lfeeder.com
2    34.120.220.80 (Kansas City, United States)

ASN396982 ()
PTR: 80.220.120.34.bc.googleusercontent.com
cdn.dreamdata.cloud
3    2a00:1450:4001:806::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.gstatic.com
5    2a00:1450:4001:803::200e (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google-analytics.com
1    2a00:1450:4001:808::2002 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
googleads.g.doubleclick.net
2    2001:4860:4802:34::36 (United States)

ASN15169 (GOOGLE, US)
region1.google-analytics.com
3    2a00:1450:4001:828::2004 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google.com
3    2a00:1450:4001:809::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google.de
1    2606:4700:4400::6812:228d (United States)

ASN13335 (CLOUDFLARENET, US)
tags.clickagy.com
2    2a02:26f0:480:f::213:7ecb (Frankfurt am Main, Germany)

ASN20940 (AKAMAI-ASN1, NL)
snap.licdn.com
2    2606:4700::6811:915b (United States)

ASN13335 (CLOUDFLARENET, US)
diffuser-cdn.app-us1.com
prism.app-us1.com
1    65.9.66.105 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-65-9-66-105.fra56.r.cloudfront.net
tr.lfeeder.com
6    2600:1f14:f4:7d02:eb67:876d:baa0:8ce8 (Boardman, United States)

ASN16509 (AMAZON-02, US)
ebrain.egain.com
2    2a00:1450:400c:c09::9b (Brussels, Belgium)

ASN15169 (GOOGLE, US)
stats.g.doubleclick.net
3    52.1.253.178 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-52-1-253-178.compute-1.amazonaws.com
aorta.clickagy.com
2    35.244.174.68 (Kansas City, United States)

ASN15169 (GOOGLE, US)
PTR: 68.174.244.35.bc.googleusercontent.com
idsync.rlcdn.com
id.rlcdn.com
2    18.66.147.120 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-18-66-147-120.fra60.r.cloudfront.net
cdn.linkedin.oribi.io
3    2620:1ec:21::14 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)
px.ads.linkedin.com
www.linkedin.com
1    13.107.42.14 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)
px4.ads.linkedin.com
1    52.200.196.186 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-52-200-196-186.compute-1.amazonaws.com
hemsync.clickagy.com
1    2606:4700:4400::6812:2a69 (United States)

ASN13335 (CLOUDFLARENET, US)
trackcmp.net
Apex Domain
Subdomains		 Transfer
49 egain.com
www.egain.com
hd.egain.com
ebrain.egain.com
891 KB
7 google-analytics.com
www.google-analytics.com — Cisco Umbrella Rank: 97
region1.google-analytics.com — Cisco Umbrella Rank: 2041
20 KB
7 googletagmanager.com
www.googletagmanager.com — Cisco Umbrella Rank: 121
429 KB
5 clickagy.com
tags.clickagy.com — Cisco Umbrella Rank: 12773
aorta.clickagy.com — Cisco Umbrella Rank: 2565
hemsync.clickagy.com — Cisco Umbrella Rank: 11682
15 KB
4 linkedin.com
px.ads.linkedin.com — Cisco Umbrella Rank: 815
www.linkedin.com — Cisco Umbrella Rank: 745
px4.ads.linkedin.com — Cisco Umbrella Rank: 7246
3 KB
4 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 118
4 KB
3 google.de
www.google.de — Cisco Umbrella Rank: 3590
674 B
3 google.com
www.google.com — Cisco Umbrella Rank: 17
674 B
3 doubleclick.net
googleads.g.doubleclick.net — Cisco Umbrella Rank: 66
stats.g.doubleclick.net — Cisco Umbrella Rank: 166
2 KB
3 gstatic.com
fonts.gstatic.com
75 KB
3 bing.com
bat.bing.com — Cisco Umbrella Rank: 616
12 KB
3 printfriendly.com
cdn.printfriendly.com — Cisco Umbrella Rank: 29640
key-cdn.printfriendly.com — Cisco Umbrella Rank: 30619
16 KB
2 oribi.io
cdn.linkedin.oribi.io — Cisco Umbrella Rank: 3906
373 B
2 rlcdn.com
idsync.rlcdn.com — Cisco Umbrella Rank: 578
id.rlcdn.com — Cisco Umbrella Rank: 899
196 B
2 app-us1.com
diffuser-cdn.app-us1.com — Cisco Umbrella Rank: 9793
prism.app-us1.com — Cisco Umbrella Rank: 10333
6 KB
2 licdn.com
snap.licdn.com — Cisco Umbrella Rank: 1420
5 KB
2 dreamdata.cloud
cdn.dreamdata.cloud — Cisco Umbrella Rank: 107412
39 KB
2 lfeeder.com
sc.lfeeder.com — Cisco Umbrella Rank: 24792
tr.lfeeder.com — Cisco Umbrella Rank: 49950
12 KB
2 analytics-egain.com
analytics.analytics-egain.com — Cisco Umbrella Rank: 29604
20 KB
1 trackcmp.net
trackcmp.net — Cisco Umbrella Rank: 10678
289 B
1 zoominfo.com
ws.zoominfo.com — Cisco Umbrella Rank: 10035
3 KB
105 21
Domain Requested by
41 www.egain.com www.egain.com
7 www.googletagmanager.com www.egain.com
www.googletagmanager.com
6 ebrain.egain.com analytics.analytics-egain.com
ebrain.egain.com
5 www.google-analytics.com www.googletagmanager.com
www.google-analytics.com
www.egain.com
4 fonts.googleapis.com www.egain.com
3 aorta.clickagy.com 2 redirects tags.clickagy.com
3 www.google.de www.egain.com
3 www.google.com www.egain.com
3 fonts.gstatic.com fonts.googleapis.com
3 bat.bing.com www.egain.com
bat.bing.com
2 px.ads.linkedin.com 2 redirects
2 cdn.linkedin.oribi.io snap.licdn.com
2 stats.g.doubleclick.net www.google-analytics.com
2 snap.licdn.com www.egain.com
snap.licdn.com
2 region1.google-analytics.com www.googletagmanager.com
2 cdn.dreamdata.cloud www.egain.com
cdn.dreamdata.cloud
2 analytics.analytics-egain.com www.egain.com
analytics.analytics-egain.com
2 hd.egain.com www.egain.com
2 cdn.printfriendly.com www.egain.com
1 trackcmp.net diffuser-cdn.app-us1.com
1 hemsync.clickagy.com tags.clickagy.com
1 px4.ads.linkedin.com www.egain.com
1 www.linkedin.com 1 redirects
1 prism.app-us1.com diffuser-cdn.app-us1.com
1 id.rlcdn.com www.egain.com
1 idsync.rlcdn.com www.egain.com
1 tr.lfeeder.com www.egain.com
1 diffuser-cdn.app-us1.com www.egain.com
1 tags.clickagy.com ws.zoominfo.com
1 key-cdn.printfriendly.com cdn.printfriendly.com
1 googleads.g.doubleclick.net www.googletagmanager.com
1 sc.lfeeder.com www.egain.com
1 ws.zoominfo.com www.egain.com
105 33
Subject Issuer Validity Valid
*.egain.com
Go Daddy Secure Certificate Authority - G2		 2022-01-20 -
2023-02-21		 a year crt.sh
upload.video.google.com
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
*.google-analytics.com
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
1937640834.rsc.cdn77.org
R3		 2022-08-28 -
2022-11-26		 3 months crt.sh
hd.egain.com
Amazon		 2022-02-09 -
2023-03-10		 a year crt.sh
*.analytics-egain.com
Amazon		 2022-09-06 -
2023-10-05		 a year crt.sh
zoominfo.com
Cloudflare Inc ECC CA-3		 2022-05-04 -
2023-05-04		 a year crt.sh
www.bing.com
Microsoft RSA TLS CA 02		 2022-09-03 -
2023-03-03		 6 months crt.sh
*.lfeeder.com
Amazon		 2022-07-09 -
2023-08-07		 a year crt.sh
cdn.dreamdata.cloud
GTS CA 1D4		 2022-10-07 -
2023-01-05		 3 months crt.sh
*.gstatic.com
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
*.g.doubleclick.net
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
1639039923.rsc.cdn77.org
R3		 2022-08-28 -
2022-11-26		 3 months crt.sh
www.google.com
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
www.google.de
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
sni.cloudflaressl.com
Cloudflare Inc ECC CA-3		 2022-08-13 -
2023-08-13		 a year crt.sh
snap.licdn.com
DigiCert SHA2 Secure Server CA		 2022-03-01 -
2023-03-01		 a year crt.sh
*.google.com
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
*.google.de
GTS CA 1C3		 2022-10-17 -
2023-01-09		 3 months crt.sh
*.clickagy.com
Amazon		 2021-12-15 -
2023-01-12		 a year crt.sh
linkedin.oribi.io
Amazon		 2022-07-07 -
2023-08-06		 a year crt.sh

This page contains 5 frames:

Primary Page: https://www.egain.com/knowledge-management-customer-service-covid-era/
Frame ID: 4FCF9885E4A841A759BFB67D46422B1F
Requests: 100 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/onetag/EG26912918
Frame ID: 7D954863A361C4B571D8A9BAD80F8711
Requests: 1 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/iframe/EG26912918
Frame ID: 365C48B64919422794F9E69034C24333
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Frame ID: FBB68BBCDE6320E77501448499F1C1A0
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Frame ID: 8DB97F89D62A85D573FC54A4B7D58F91
Requests: 1 HTTP requests in this frame

Screenshot
Live screenshot
Full Image

Page Title

The New Knowledge Management Required for Customer Service in the COVID Era - eGain

Detected technologies

Overall confidence: 100%
Detected patterns
  • require.*\.js
Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+(?:([\d.]+)/)?(?:css/)?font-awesome(?:\.min)?\.css
  • <link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
  • (?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:.*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
Overall confidence: 100%
Detected patterns
  • google-analytics\.com/(?:ga|urchin|analytics)\.js
Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com
Overall confidence: 100%
Detected patterns
  • googletagmanager\.com/gtm\.js
  • googletagmanager\.com/gtag/js
Overall confidence: 100%
Detected patterns
  • lightbox(?:-plus-jquery)?.{0,32}\.js
Overall confidence: 100%
Detected patterns
  • snap\.licdn\.com/li\.lms-analytics/insight\.min\.js
Overall confidence: 100%
Detected patterns
  • /revslider/[/\w-]+/js
Overall confidence: 100%
Detected patterns
  • jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?
Overall confidence: 100%
Detected patterns
  • jquery[.-]migrate(?:-([\d.]+))?(?:\.min)?\.js(?:\?ver=([\d.]+))?

Page Statistics

105
Requests

97 %
HTTPS

66 %
IPv6

21
Domains

33
Subdomains

28
IPs

4
Countries

1552 kB
Transfer

3924 kB
Size

36
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 90
  • https://aorta.clickagy.com/pixel.gif?clkgypv=jstag HTTP 302
  • https://idsync.rlcdn.com/420246.gif?partner_uid=c:2fc927235c1b0f11b7004637aba8d3f9
Request Chain 91
  • https://aorta.clickagy.com/liveramp_redir HTTP 302
  • https://id.rlcdn.com/711861.gif
Request Chain 94
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F HTTP 302
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1667587932530%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fknowledge-management-customer-service-covid-era%252F%26liSync%3Dtrue HTTP 302
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&liSync=true HTTP 302
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&liSync=true&e_ipv6=AQJ7TuXI4EsLFwAAAYRD_IMslp0qZjNj-Cw3YVU05qDAj3fwoHO5BtI27NEkolY-Wm-4rHe0R6-A

105 HTTP transactions

Resource
Path		 Size
x-fer		 Type
MIME-Type
Primary Request /
www.egain.com/knowledge-management-customer-service-covid-era/ 		205 KB
44 KB 		Document
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
41d71fb62680dc60151946f7b44cac63b6b3c4422f1f80a87c49a203a11ddb4a
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

Connection
Keep-Alive
Content-Encoding
gzip
Content-Length
44067
Content-Type
text/html; charset=UTF-8
Date
Fri, 04 Nov 2022 18:52:09 GMT
Keep-Alive
timeout=5, max=100
Link
<https://www.egain.com/wp-json/>; rel="https://api.w.org/" <https://www.egain.com/wp-json/wp/v2/pages/14854>; rel="alternate"; type="application/json" <https://www.egain.com/?p=14854>; rel=shortlink
Server
Apache/2.4.29 (Ubuntu)
Strict-Transport-Security
max-age=31536000
Vary
Accept-Encoding
X-Content-Type-Options
nosniff
X-UA-Compatible
IE=edge
jquery.fancybox.css
www.egain.com/egain-child/fancy/ 		5 KB
2 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/egain-child/fancy/jquery.fancybox.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
1724e498648a06b3b219675dff7c922677a3e1eea41bbaed40242dcdec8bf8ec
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:10 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1489-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
1477
rs6.css
www.egain.com/plugins/revslider/public/assets/css/ 		55 KB
12 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/plugins/revslider/public/assets/css/rs6.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
d63fa35ad0ec42110f7779d3825e3bcf079bf7fe188c7e7909494002194d694d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:10 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"db2a-592d7e61038c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
11707
style.css
www.egain.com/plugins/sticky-header-oceanwp// 		753 B
703 B 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/plugins/sticky-header-oceanwp//style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
aa9aa133def537d11a152aec44e76c0f38f92bb68bc70d743a6f4fc787786e20
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:10 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2f1-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
290
dashicons.min.css
www.egain.com/includes/css/ 		58 KB
35 KB 		Stylesheet
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https://www.egain.com/includes/css/dashicons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c21e5a2b32c47bc5f9d9efc97bc0e29fd081946d1d3ebffc5621cfafb1d3960e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:10 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"e688-5db15e3095bd9-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
35730
trp-floater-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/ 		5 KB
1 KB 		Stylesheet
General
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https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-floater-language-switcher.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
44ea170fc87aae5f8c85e610296bac297b3d621292adc4cbec9e0b0d3a2e681b
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:10 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"131e-5ddba28f2b659-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
1044
trp-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/ 		3 KB
1 KB 		Stylesheet
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https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-language-switcher.css
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
8eeafb86d8ce986b8bdc835861dc294481f69b714b05c3427b26133ffdff755f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:10 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"a6b-5ddba28f2a6b9-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
817
style.css
www.egain.com/egain/ 		2 KB
1 KB 		Stylesheet
General
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Full URL
https://www.egain.com/egain/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9ae26fdff0351c180d3c463d055fa4f7bcbf1c2b1e5d5672e4d94b10b06b27e2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:10 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"677-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
948
style.css
www.egain.com/egain-child/ 		2 KB
1 KB 		Stylesheet
General
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https://www.egain.com/egain-child/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
85ab17a4be4ebbe56e5ca7fb0c63c26e764acb7b1e41602bbf63f1ac92b01aa6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Mon, 19 Apr 2021 20:13:54 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"619-5c058f80728f0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
908
font-awesome.min.css
www.egain.com/egain/assets/css/third/ 		30 KB
7 KB 		Stylesheet
General
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https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c4fe355dfa317d1cfaf6a39aa324e94c8a96fcf73410b7f9eec59951cdfaa593
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7971-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=93
Content-Length
7057
simple-line-icons.min.css
www.egain.com/egain/assets/css/third/ 		11 KB
3 KB 		Stylesheet
General
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https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
00cb5467cd1232cc0358b03f57cdba0c37d8a4c74fc8949a5dc62ab36e803c5c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2a9d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
2439
magnific-popup.min.css
www.egain.com/egain/assets/css/third/ 		5 KB
2 KB 		Stylesheet
General
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https://www.egain.com/egain/assets/css/third/magnific-popup.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
130258c738258aede53d50cd605361e26189d1176960bd440a8785d81e9ee331
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"145d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=92
Content-Length
1579
slick.min.css
www.egain.com/egain/assets/css/third/ 		2 KB
997 B 		Stylesheet
General
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https://www.egain.com/egain/assets/css/third/slick.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
f94c40827295309e660e47038ab6c021e897ec570d812298d3d475159ddc8596
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"627-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
584
style.min.css
www.egain.com/egain/assets/css/ 		152 KB
23 KB 		Stylesheet
General
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https://www.egain.com/egain/assets/css/style.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9a55211e7b59cd42aa4665f67ec3d145907eb4199e956e52b421afd6ea9fa731
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"25fdf-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=91
Content-Length
23257
css
fonts.googleapis.com/ 		31 KB
2 KB 		Stylesheet
General
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Full URL
https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:810::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
f62057301cbebb6162864bdcbafc8c452cea3925b02b963acdf0324997c11625
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Fri, 04 Nov 2022 18:52:10 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Fri, 04 Nov 2022 18:52:10 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Fri, 04 Nov 2022 18:52:10 GMT
front.min.css
www.egain.com/plugins/cookie-notice/css/ 		5 KB
1 KB 		Stylesheet
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https://www.egain.com/plugins/cookie-notice/css/front.min.css
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
d2c30641eed11d27cc45ab60849aaef8d0cef92b8c75b09648ffb764bd6017c0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:23:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"14ce-5db15c40f092f-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
1106
style.min.css
www.egain.com/plugins/pojo-accessibility/assets/css/ 		51 KB
5 KB 		Stylesheet
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https://www.egain.com/plugins/pojo-accessibility/assets/css/style.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
7de4ebe6f7e5c57026f039da23b86f99cb0dcf117dfe5f893ace0b1988370f78
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 01 Sep 2022 17:59:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"cbb9-5e7a1603ac879-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=90
Content-Length
5143
sassy-social-share-public.css
www.egain.com/plugins/sassy-social-share/public/css/ 		9 KB
3 KB 		Stylesheet
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
87e1ed8c94d134e4e068a17891d3dad0d122ee052bf061da0ca0e87b3da75069
Security Headers
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Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:25:57 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"25e4-5db15cc9c03a4-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
2334
custom.css
www.egain.com/egain-child/css/ 		108 KB
15 KB 		Stylesheet
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Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c5551443a480b97816c8f9c852e3593b4376a6ed91894800bd185f33082614fc
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Fri, 22 Apr 2022 19:40:34 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1b1d1-5dd436673e9ce-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=89
Content-Length
15288
widgets.css
www.egain.com/plugins/ocean-extra/assets/css/ 		36 KB
6 KB 		Stylesheet
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9de0d24675d34b06af8a34918b566f94e8296d32228371766cbc15d8abc74195
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"9083-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
5666
jquery.min.js
www.egain.com/includes/js/jquery/ 		87 KB
31 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
bd4de6a3fc0fb68d6f76ba7b93514b96a92e585c295b5351c31ad92a4b0777ea
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"15db1-5db15e30c1aff-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=88
Content-Length
30908
jquery-migrate.min.js
www.egain.com/includes/js/jquery/ 		11 KB
4 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
029e0a2e809fd6b5dbe76abe8b7a74936be306c9a8c27c814c4d44aa54623300
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2bd8-5db15e30bdc7f-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=93
Content-Length
4169
revolution.tools.min.js
www.egain.com/plugins/revslider/public/assets/js/ 		147 KB
50 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
45012f93c4cbd739c51f4043a3a1d3c8377272ef606dd39e51a6a81e02dad594
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"24ba4-592d7e61038c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=87
Content-Length
50582
rs6.min.js
www.egain.com/plugins/revslider/public/assets/js/ 		261 KB
66 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
3ef8e11864cb4fe830ee71e98447368b0255a360f27efcf9201ed9418f328313
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"412a9-592d7e61038c0-gzip"
Vary
Accept-Encoding
Transfer-Encoding
chunked
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=92
main.js
www.egain.com/plugins/sticky-header-oceanwp// 		2 KB
1012 B 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
66a557f1b3623caa94df4ecbb7252b25b413b1165d697359340162860f9fa539
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"816-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=86
Content-Length
585
front.min.js
www.egain.com/plugins/cookie-notice/js/ 		8 KB
2 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c38bc4d28cb6dd5263a68b3efa74cd5b746f9083484871c54f4cd437c828b40e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:12 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:23:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"20ec-5db15c40f18cf-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
1933
custom_script_1.js
www.egain.com/egain-child/ 		24 KB
5 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
fea8133c567fdbb11d0879034dcbe4b98f2f4d70066f102481d898774a926db5
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Tue, 18 Oct 2022 22:57:37 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"5e49-5eb5704bd211c-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=85
Content-Length
4265
js
www.googletagmanager.com/gtag/ 		219 KB
76 KB 		Script
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https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
e4d23b1636c03870f2f35fa873c81bdfa9f5372d601b43ba0562603316fa4c90
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
Cache-Control
content-length
77722
x-xss-protection
0
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
expires
Fri, 04 Nov 2022 18:52:12 GMT
js
www.googletagmanager.com/gtag/ 		112 KB
44 KB 		Script
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https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
0388779636d22dbda09ec265ab2e7974862c0508825e681888497c87168abe8f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
Cache-Control
content-length
44698
x-xss-protection
0
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
expires
Fri, 04 Nov 2022 18:52:12 GMT
js
www.googletagmanager.com/gtag/ 		178 KB
66 KB 		Script
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https://www.googletagmanager.com/gtag/js?id=AW-946629603
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
f5dae2b7e7c605dbf77fbb6eb15c66c9338922c58577ddff2b5a25f0ac66ebf6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
66760
x-xss-protection
0
last-modified
Fri, 04 Nov 2022 18:00:00 GMT
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Fri, 04 Nov 2022 18:52:12 GMT
printfriendly-icon-sm.png
cdn.printfriendly.com/icons/ 		305 B
995 B 		Image
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https://cdn.printfriendly.com/icons/printfriendly-icon-sm.png
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:6ea0:c700::10 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
Reverse DNS
Software
CDN77-Turbo /
Resource Hash
c95e70a7d97fcb437772c48872b02264cf7e6bbe65bbfb2427271f1f0093caf3

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

x-77-pop
frankfurtDE
date
Fri, 04 Nov 2022 18:52:12 GMT
age
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Date
Fri, 04 Nov 2022 18:52:12 GMT
Strict-Transport-Security
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Date
Fri, 04 Nov 2022 18:52:12 GMT
Strict-Transport-Security
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Date
Fri, 04 Nov 2022 18:52:12 GMT
Strict-Transport-Security
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Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
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Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
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nosniff
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
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Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
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nosniff
Strict-Transport-Security
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Apache/2.4.29 (Ubuntu)
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
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Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
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Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
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nosniff
Strict-Transport-Security
max-age=31536000
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Server
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www.egain.com/plugins/sassy-social-share/public/js/ 		119 KB
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Protocol
HTTP/1.1
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Response headers

Date
Fri, 04 Nov 2022 18:52:11 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
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Sat, 26 Mar 2022 02:25:57 GMT
Server
Apache/2.4.29 (Ubuntu)
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bytes
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www.egain.com/includes/js/ 		1 KB
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Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
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User-Agent
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Response headers

Date
Fri, 04 Nov 2022 18:52:12 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
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Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"5dc-5db15e30c3a40-gzip"
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Content-Type
application/javascript
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Keep-Alive
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bytes
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705
maxmegamenu.js
www.egain.com/plugins/megamenu/js/ 		30 KB
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
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Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:12 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:24:47 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7741-5db15c874035f-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=82
Content-Length
4877
jquery.fancybox.js
www.egain.com/egain-child/fancy/ 		50 KB
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Name Value
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accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/knowledge-management-customer-service-covid-era/
User-Agent
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Response headers

Date
Fri, 04 Nov 2022 18:52:12 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"c663-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
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Keep-Alive
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bytes
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
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TLS 1.3, , AES_128_GCM
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URL: https://www.egain.com/egain-child/css/custom.css
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strict-transport-security
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expires
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https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
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URL: https://www.egain.com/egain-child/css/custom.css
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strict-transport-security
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expires
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css
fonts.googleapis.com/ 		8 KB
808 B 		Stylesheet
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URL: https://www.egain.com/egain-child/css/custom.css
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strict-transport-security
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*
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expires
Fri, 04 Nov 2022 18:52:11 GMT
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55 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H3
Security
QUIC, , AES_128_GCM
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date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
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cross-origin
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expires
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93 KB 		Image
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
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Response headers

Date
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
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TLS 1.2, ECDHE_RSA, AES_128_GCM
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accept-language
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content-type
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Fri, 04 Nov 2022 18:52:12 GMT
cache-control
max-age=86400
server
expires
Sat, 05 Nov 2022 18:52:12 GMT
gtm.js
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:80e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
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Request headers

accept-language
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date
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content-encoding
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
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date
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content-encoding
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1.1 google
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
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2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
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strict-transport-security
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11 KB 		Script
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
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TLS 1.3, , AES_128_GCM
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39 KB 		Script
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
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content-encoding
gzip
strict-transport-security
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H2
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User-Agent
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Response headers

date
Mon, 31 Oct 2022 18:50:34 GMT
x-content-type-options
nosniff
age
345698
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
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alt-svc
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server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
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expires
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16 KB 		Font
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https://fonts.gstatic.com/s/opensanscondensed/v23/z7NFdQDnbTkabZAIOl9il_O6KJj73e7Ff0GmDuXMRw.woff2
Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:806::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://fonts.googleapis.com/
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 10:01:47 GMT
x-content-type-options
nosniff
age
31825
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
16324
x-xss-protection
0
last-modified
Tue, 19 Apr 2022 18:08:32 GMT
server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
{"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type
font/woff2
access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
expires
Sat, 04 Nov 2023 10:01:47 GMT
fontawesome-webfont.woff2
www.egain.com/egain/assets/fonts/fontawesome/ 		75 KB
76 KB 		Font
General
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https://www.egain.com/egain/assets/fonts/fontawesome/fontawesome-webfont.woff2?v=4.7.0
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
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Software
Apache/2.4.29 (Ubuntu) /
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:12 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
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Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"12d68-592d7e64d41c0"
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77160
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www.egain.com/egain/assets/fonts/simple-line-icons/ 		29 KB
30 KB 		Font
General
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https://www.egain.com/egain/assets/fonts/simple-line-icons/Simple-Line-Icons.woff2?v=2.4.0
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:52:12 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7570-592d7e64d41c0"
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=90
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30064
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fonts.gstatic.com/s/opensanscondensed/v23/ 		15 KB
15 KB 		Font
General
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https://fonts.gstatic.com/s/opensanscondensed/v23/z7NFdQDnbTkabZAIOl9il_O6KJj73e7Ff1GhDuXMRw.woff2
Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:806::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
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Request headers

Referer
https://fonts.googleapis.com/
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Thu, 03 Nov 2022 12:56:58 GMT
x-content-type-options
nosniff
age
107714
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
14964
x-xss-protection
0
last-modified
Tue, 19 Apr 2022 18:08:11 GMT
server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
{"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type
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access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
expires
Fri, 03 Nov 2023 12:56:58 GMT
cx-covid-era.png
hd.egain.com/images/ 		195 KB
196 KB 		Image
General
Check archive.org
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Full URL
https://hd.egain.com/images/cx-covid-era.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
18.66.147.111 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

Date
Fri, 04 Nov 2022 18:19:51 GMT
Via
1.1 18c9dea802c00b7c060142aad49f7288.cloudfront.net (CloudFront)
Last-Modified
Fri, 27 Aug 2021 23:09:27 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P4
Age
1942
x-amz-meta-cb-modifiedtime
Fri, 27 Aug 2021 23:08:55 GMT
ETag
"26b8381e1257495885647d6aa34efe1e"
X-Cache
Hit from cloudfront
Content-Type
image/png
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
199908
X-Amz-Cf-Id
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js
www.googletagmanager.com/gtag/ 		219 KB
76 KB 		Script
General
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Full URL
https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G&l=dataLayer&cx=c
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:80e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
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true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
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77820
x-xss-protection
0
alt-svc
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expires
Fri, 04 Nov 2022 18:52:12 GMT
analytics.js
www.google-analytics.com/ 		49 KB
20 KB 		Script
General
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Full URL
https://www.google-analytics.com/analytics.js
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:803::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Security Headers
Name Value
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X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

strict-transport-security
max-age=10886400; includeSubDomains; preload
content-encoding
gzip
x-content-type-options
nosniff
date
Fri, 04 Nov 2022 17:15:54 GMT
last-modified
Tue, 27 Sep 2022 22:01:05 GMT
server
Golfe2
age
5778
vary
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content-type
text/javascript
cache-control
public, max-age=7200
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
20039
expires
Fri, 04 Nov 2022 19:15:54 GMT
js
www.googletagmanager.com/gtag/ 		178 KB
65 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://www.googletagmanager.com/gtag/js?id=AW-946629603&l=dataLayer&cx=c
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:80e::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
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X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
66733
x-xss-protection
0
last-modified
Fri, 04 Nov 2022 18:00:00 GMT
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Fri, 04 Nov 2022 18:52:12 GMT
/
googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/ 		2 KB
2 KB 		Script
General
Check archive.org
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Full URL
https://googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/?random=1667587932092&cv=11&fst=1667587932092&bg=ffffff&guid=ON&async=1&gtm=2oab20&u_w=1600&u_h=1200&hn=www.googleadservices.com&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&tiba=The%20New%20Knowledge%20Management%20Required%20for%20Customer%20Service%20in%20the%20COVID%20Era%20-%20eGain&auid=2020912764.1667587932&data=event%3Dgtag.config&rfmt=3&fmt=4
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=AW-946629603
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:808::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
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Security Headers
Name Value
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

pragma
no-cache
date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
br
x-content-type-options
nosniff
server
cafe
content-type
text/javascript; charset=UTF-8
p3p
policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cache-control
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cross-origin
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timing-allow-origin
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alt-svc
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content-length
946
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
region1.google-analytics.com/g/ 		0
346 B 		Ping
General
Check archive.org
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Full URL
https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=2oeb20&_p=918341106&cid=246154558.1667587932&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=1&sid=1667587932&sct=1&seg=0&dl=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&dt=The%20New%20Knowledge%20Management%20Required%20for%20Customer%20Service%20in%20the%20COVID%20Era%20-%20eGain&en=page_view&_fv=1&_nsi=1&_ss=1
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

pragma
no-cache
date
Fri, 04 Nov 2022 18:52:12 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
a
key-cdn.printfriendly.com/api/v3/domain_settings/ 		160 B
582 B 		Script
General
Check archive.org
Download Go to
Full URL
https://key-cdn.printfriendly.com/api/v3/domain_settings/a?callback=pfMod.saveDSSettings&hostname=www.egain.com&client_version=client
Requested by
Host: cdn.printfriendly.com
URL: https://cdn.printfriendly.com/printfriendly.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:6ea0:c700::10 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
Reverse DNS
Software
CDN77-Turbo /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

x-77-pop
frankfurtDE
date
Fri, 04 Nov 2022 18:52:12 GMT
via
1.1 google
content-encoding
br
x-cache
HIT
x-77-cache
HIT
x-age
1
alt-svc
quic="185.59.220.16:443"; ma=2592000; v="44,43,39", h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-request-id
f29369a2-12db-4bdf-99c9-7a8ba3e198cb
x-77-nzt
Abk73BC2l4L/AQAAAA
x-runtime
0.012354
x-accel-expires
@1667591531
server
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117 B 		Script
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expires
Fri, 01 Jan 1990 00:00:00 GMT
p
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32 B 		XHR
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QUIC, , AES_128_GCM
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expires
Fri, 01 Jan 1990 00:00:00 GMT
/
www.google.com/pagead/1p-user-list/946629603/ 		42 B
548 B 		Image
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548 B 		Image
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H2
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expires
Fri, 01 Jan 1990 00:00:00 GMT
data.js
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14 KB 		Script
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URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
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H2
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H2
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TLS 1.3, , AES_128_GCM
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URL: https://analytics.analytics-egain.com/onetag/EG26912918
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H2
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accept-language
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date
Fri, 04 Nov 2022 18:52:13 GMT
content-encoding
gzip
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strict-transport-security
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cache-control
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server
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pragma
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ga-audiences
www.google.com/ads/ 		42 B
63 B 		Image
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H3
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QUIC, , AES_128_GCM
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accept-language
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pragma
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x-content-type-options
nosniff
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cafe
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ga-audiences
www.google.de/ads/ 		42 B
63 B 		Image
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pragma
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ga-audiences
www.google.com/ads/ 		42 B
63 B 		Image
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Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:828::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
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accept-language
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pragma
no-cache
date
Fri, 04 Nov 2022 18:52:12 GMT
x-content-type-options
nosniff
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cafe
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p3p
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42
x-xss-protection
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expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/ 		42 B
63 B 		Image
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Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H3
Security
QUIC, , AES_128_GCM
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2a00:1450:4001:809::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
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cafe /
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accept-language
de-DE,de;q=0.9
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https://www.egain.com/
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Response headers

pragma
no-cache
date
Fri, 04 Nov 2022 18:52:12 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
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timing-allow-origin
*
alt-svc
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0
expires
Fri, 01 Jan 1990 00:00:00 GMT
insight.beta.min.js
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URL: https://snap.licdn.com/li.lms-analytics/insight.min.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:26f0:480:f::213:7ecb Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
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Response headers

date
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content-encoding
gzip
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4611
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aorta.clickagy.com/ 		57 B
505 B 		XHR
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Host: tags.clickagy.com
URL: https://tags.clickagy.com/data.js?rnd=62fe5c0e6ad95
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H2
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TLS 1.2, ECDHE_RSA, AES_128_GCM
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ec2-52-1-253-178.compute-1.amazonaws.com
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Request headers

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https://www.egain.com/
accept-language
de-DE,de;q=0.9
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Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36
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application/x-www-form-urlencoded

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
gzip
server
Aorta/20221102.d322c7338
expect
0
access-control-max-age
31536000
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POST, GET, OPTIONS
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true
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us-east-1
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b174b4863c11
access-control-allow-headers
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content-length
82
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idsync.rlcdn.com/
Redirect Chain
  • https://aorta.clickagy.com/pixel.gif?clkgypv=jstag
  • https://idsync.rlcdn.com/420246.gif?partner_uid=c:2fc927235c1b0f11b7004637aba8d3f9
0
98 B 		Image
General
Check archive.org
Download Go to Show image
Full URL
https://idsync.rlcdn.com/420246.gif?partner_uid=c:2fc927235c1b0f11b7004637aba8d3f9
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Server
35.244.174.68 Kansas City, United States, ASN15169 (GOOGLE, US),
Reverse DNS
68.174.244.35.bc.googleusercontent.com
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
via
1.1 google
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
0

Redirect headers

date
Fri, 04 Nov 2022 18:52:12 GMT
server
Aorta/20221102.d322c7338
expect
0
access-control-max-age
31536000
access-control-allow-methods
POST, GET, OPTIONS
content-type
application/json
location
https://idsync.rlcdn.com/420246.gif?partner_uid=c:2fc927235c1b0f11b7004637aba8d3f9
access-control-allow-origin
access-control-expose-headers
Set-Cookie
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
x-aorta-region
us-east-1
x-aorta-host
fd1fd02da42c
access-control-allow-headers
Origin,cache-control,content-type,man,messagetype,soapaction
content-length
0
711861.gif
id.rlcdn.com/
Redirect Chain
  • https://aorta.clickagy.com/liveramp_redir
  • https://id.rlcdn.com/711861.gif
0
98 B 		Image
General
Check archive.org
Download Go to Show image
Full URL
https://id.rlcdn.com/711861.gif
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Server
35.244.174.68 Kansas City, United States, ASN15169 (GOOGLE, US),
Reverse DNS
68.174.244.35.bc.googleusercontent.com
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
via
1.1 google
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
0

Redirect headers

date
Fri, 04 Nov 2022 18:52:12 GMT
server
Aorta/20221102.d322c7338
expect
0
access-control-max-age
31536000
access-control-allow-methods
POST, GET, OPTIONS
content-type
application/json
location
https://id.rlcdn.com/711861.gif
access-control-allow-origin
access-control-expose-headers
Set-Cookie
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
x-aorta-region
us-east-1
x-aorta-host
57f425bfc32f
access-control-allow-headers
Origin,cache-control,content-type,man,messagetype,soapaction
content-length
0
/
prism.app-us1.com/ 		246 B
392 B 		Script
General
Check archive.org
Download Go to
Full URL
https://prism.app-us1.com/?a=68298682&u=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F
Requested by
Host: diffuser-cdn.app-us1.com
URL: https://diffuser-cdn.app-us1.com/diffuser/diffuser.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6811:915b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare / PHP/7.4.32
Resource Hash
2572ee1d553052f88e7adc96ff140aa4e0fdb285b4597173a67c868ad6644bbf

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
gzip
cf-cache-status
DYNAMIC
server
cloudflare
x-powered-by
PHP/7.4.32
content-type
application/javascript
cache-control
no-cache, private
x-envoy-upstream-service-time
49
cf-ray
764f8ba24e83903c-FRA
token
cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/ 		36 B
373 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/token
Requested by
Host: snap.licdn.com
URL: https://snap.licdn.com/li.lms-analytics/insight.beta.min.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.147.120 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-66-147-120.fra60.r.cloudfront.net
Software
/
Resource Hash
7b1eaaaf180a13c29b6dddc3b0ae23333b4397e0f3c065b4c86da2f2530a5f89

Request headers

Accept
*
Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36
Content-Type
application/json

Response headers

date
Fri, 04 Nov 2022 18:52:11 GMT
content-encoding
gzip
via
1.1 8b360b28aeb67c1982fcc466a05eef02.cloudfront.net (CloudFront)
x-amz-cf-pop
FRA60-P4
age
1
vary
accept-encoding
x-cache
Hit from cloudfront
content-type
application/json
access-control-allow-origin
*
cache-control
public, max-age=3600
x-amz-cf-id
OXEEjLW0V_REJ8uj28ez-jhEk5bj27OgnKFLCJRmOW2N-Qo3rbKxgA==
collect
px4.ads.linkedin.com/
Redirect Chain
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1667587932530%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fknow...
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&liSync=true
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&liSync=true&e_ipv6=AQJ7TuXI4EsLFw...
0
265 B 		Image
General
Check archive.org
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Full URL
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&liSync=true&e_ipv6=AQJ7TuXI4EsLFwAAAYRD_IMslp0qZjNj-Cw3YVU05qDAj3fwoHO5BtI27NEkolY-Wm-4rHe0R6-A
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H2
Server
13.107.42.14 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
x-li-pop
afd-prod-ltx1-x
x-msedge-ref
Ref A: EA187CDEA28C41D5B36DBCC8685F2494 Ref B: FRAEDGE1409 Ref C: 2022-11-04T18:52:13Z
linkedin-action
1
x-cache
CONFIG_NOCACHE
content-type
application/javascript
x-li-fabric
prod-ltx1
x-li-proto
http/2
content-length
0
x-li-uuid
AAXsqZJjDmcKqwt/mrIrKQ==

Redirect headers

date
Fri, 04 Nov 2022 18:52:12 GMT
x-li-pop
afd-prod-ltx1-x
x-msedge-ref
Ref A: 45FA0271A97E463D966A23ED71699FD8 Ref B: FRAEDGE1809 Ref C: 2022-11-04T18:52:12Z
linkedin-action
1
x-cache
CONFIG_NOCACHE
x-li-fabric
prod-ltx1
location
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1667587932530&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&liSync=true&e_ipv6=AQJ7TuXI4EsLFwAAAYRD_IMslp0qZjNj-Cw3YVU05qDAj3fwoHO5BtI27NEkolY-Wm-4rHe0R6-A
x-li-proto
http/2
content-length
0
x-li-uuid
AAXsqZJgL//pdf8WhOsqKg==
token
cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/ Frame 		0
0 		Preflight
General
Check archive.org
Download Go to
Full URL
https://cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/token
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.147.120 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-66-147-120.fra60.r.cloudfront.net
Software
/
Resource Hash

Request headers

Accept
*/*
Access-Control-Request-Headers
content-type
Access-Control-Request-Method
GET
Origin
https://www.egain.com
Sec-Fetch-Mode
cors
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

access-control-allow-headers
content-type
access-control-allow-methods
GET
access-control-allow-origin
*
access-control-max-age
1800
age
45269
allow
GET, HEAD, POST, PUT, DELETE, OPTIONS, PATCH
content-length
0
date
Fri, 04 Nov 2022 06:17:43 GMT
via
1.1 8b360b28aeb67c1982fcc466a05eef02.cloudfront.net (CloudFront)
x-amz-cf-id
2bpJsLftKxzaVUM7EaIPzWOfN5Ad8ULIy_GJWx2DVwfmaZMDUS6FwQ==
x-amz-cf-pop
FRA60-P4
x-cache
Hit from cloudfront
hasHashes
hemsync.clickagy.com/external/ 		2 B
325 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://hemsync.clickagy.com/external/hasHashes?clkgypv=jstag&cb=null
Requested by
Host: tags.clickagy.com
URL: https://tags.clickagy.com/data.js?rnd=62fe5c0e6ad95
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.200.196.186 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-52-200-196-186.compute-1.amazonaws.com
Software
/
Resource Hash
4f53cda18c2baa0c0354bb5f9a3ecbe5ed12ab4d8e11ba873c2f11161202b945

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
content-encoding
gzip
vary
origin
content-type
text/plain; charset=utf-8
access-control-allow-origin
https://www.egain.com
access-control-expose-headers
content-length, last-modified, expires, content-type
access-control-allow-credentials
true
content-length
28
collect
www.google-analytics.com/ 		35 B
55 B 		Image
General
Check archive.org
Download Go to Show image
Full URL
https://www.google-analytics.com/collect?v=1&_v=j98&a=918341106&t=event&ni=1&_s=2&dl=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&ul=en-us&de=UTF-8&dt=The%20New%20Knowledge%20Management%20Required%20for%20Customer%20Service%20in%20the%20COVID%20Era%20-%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Zoominfo&ea=Websights&el=Enriched&_u=aDDAAUABAAAAACAAI~&jid=&gjid=&cid=246154558.1667587932&tid=UA-15835029-4&_gid=1257381694.1667587932&gtm=2oub20&cd20=Express%20Scripts&cd1=5B%20-%2010B&cd2=Over%2010%2C000%20Employees&cd3=Retail&cd4=Missouri&cd5=United%20States&cd19=35671385&z=389025900
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:803::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

pragma
no-cache
date
Thu, 03 Nov 2022 18:58:51 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
age
86001
content-type
image/gif
access-control-allow-origin
*
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
35
expires
Mon, 01 Jan 1990 00:00:00 GMT
collect
www.google-analytics.com/ 		35 B
55 B 		Image
General
Check archive.org
Download Go to Show image
Full URL
https://www.google-analytics.com/collect?v=1&_v=j98&a=918341106&t=event&ni=1&_s=2&dl=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&ul=en-us&de=UTF-8&dt=The%20New%20Knowledge%20Management%20Required%20for%20Customer%20Service%20in%20the%20COVID%20Era%20-%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Zoominfo&ea=Websights&el=Enriched&_u=aDDAAUABAAAAACAAI~&jid=&gjid=&cid=246154558.1667587932&tid=UA-15835029-4&_gid=1257381694.1667587932&gtm=2wgb20NC9SGDL&cd20=Express%20Scripts&cd1=5B%20-%2010B&cd2=Over%2010%2C000%20Employees&cd3=Retail&cd4=Missouri&cd5=United%20States&cd19=35671385&z=445855040
Requested by
Host: www.egain.com
URL: https://www.egain.com/knowledge-management-customer-service-covid-era/
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:803::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

pragma
no-cache
date
Thu, 03 Nov 2022 18:58:51 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
age
86001
content-type
image/gif
access-control-allow-origin
*
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
35
expires
Mon, 01 Jan 1990 00:00:00 GMT
t_prism_sitemessages.php
trackcmp.net/ 		0
289 B 		Script
General
Check archive.org
Download Go to
Full URL
https://trackcmp.net/t_prism_sitemessages.php?trackid=68298682&prismid=194f074c-30c6-433a-b7d9-a846dfcc6f0f&url=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F
Requested by
Host: diffuser-cdn.app-us1.com
URL: https://diffuser-cdn.app-us1.com/diffuser/diffuser.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700:4400::6812:2a69 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare / PHP/7.1.33
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:12 GMT
cf-cache-status
DYNAMIC
server
cloudflare
x-powered-by
PHP/7.1.33
p3p
CP="NON BUS INT NAV COM ADM CON CUR IVA IVD OTP PSA PSD TEL SAM"
content-type
text/javascript;charset=UTF-8
cache-control
no-cache, private
x-privacy-policy
You can find our privacy policy here: https://www.activecampaign.com/help/privacy-policy/
cf-ray
764f8ba39b0f5caa-FRA
content-length
0
getCBHostName.jsp
ebrain.egain.com/system/cb/admin/ 		195 B
917 B 		Script
General
Check archive.org
Download Go to
Full URL
https://ebrain.egain.com/system/cb/admin/getCBHostName.jsp
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:eb67:876d:baa0:8ce8 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
843d4c26ab79b8ea04917549dc85d3126cd2e1c972377182e009b8ebf25a3e07
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

pragma
no-cache
date
Fri, 04 Nov 2022 18:52:13 GMT
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-frame-options
SAMEORIGIN
content-type
application/javascript;charset=UTF-8
cache-control
no-cache
content-length
195
x-ua-compatible
IE=EmulateIE9
egain-docked-chat.js
ebrain.egain.com/system/templates/chat/ Frame FBB6 		122 KB
22 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egain-chat.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:eb67:876d:baa0:8ce8 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
Server /
Resource Hash
c2dc306b4a3750b9756e879f0ee01ce2869100c933e7b68c1bb75a127c73b74f
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36

Response headers

date
Fri, 04 Nov 2022 18:52:13 GMT
content-encoding
gzip
x-content-type-options
nosniff
strict-transport-security
max-age=31536000; includeSubDomains; preload
server
Server
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-amzn-requestid
693afb17-d939-48e6-a8a0-077659a69962
x-amzn-trace-id
Root=1-63655f5d-33e143813a0323df04fde081
x-frame-options
SAMEORIGIN
content-type
application/x-javascript
cache-control
max-age=7200,private
x-amz-apigw-id
bFvWnE43PHcFoqQ=
content-length
21830
checkSession.html
ebrain.egain.com/system/cb/cs/ Frame 8DB9 		0
0 		Document
General
Check archive.org
Download Go to
Full URL
https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:eb67:876d:baa0:8ce8 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.egain.com/
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

accept-encoding
compress,gzip
accept-ranges
bytes
cache-control
max-age=86400
content-length
1606
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
content-type
text/html
date
Fri, 04 Nov 2022 18:52:13 GMT
last-modified
Fri, 12 Aug 2022 10:34:16 GMT
pragma
cache
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
x-frame-options
SAMEORIGIN
x-ua-compatible
IE=EmulateIE9
collect
region1.google-analytics.com/g/ 		0
17 B 		Ping
General
Check archive.org
Download Go to
Full URL
https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=2oeb20&_p=918341106&cid=246154558.1667587932&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&sid=1667587932&sct=1&seg=1&dl=https%3A%2F%2Fwww.egain.com%2Fknowledge-management-customer-service-covid-era%2F&dt=The%20New%20Knowledge%20Management%20Required%20for%20Customer%20Service%20in%20the%20COVID%20Era%20-%20eGain&_s=2
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.5304.87 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

pragma
no-cache
date
Fri, 04 Nov 2022 18:52:17 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT

Verdicts & Comments Add Verdict or Comment

184 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| 2 object| 3 object| onbeforeinput object| oncontextlost object| oncontextrestored function| structuredClone object| launchQueue object| onbeforematch function| getScreenDetails function| queryLocalFonts object| navigation undefined| $ function| jQuery undefined| RS_CacheGS undefined| RS_CacheGS_queue undefined| RS_Cache_define object| punchgs object| _gsScope undefined| GreenSockGlobals undefined| _gsQueue undefined| _gsDefine object| cnArgs undefined| countDownDate undefined| x string| sticky_header_style function| setREVStartSize object| gtag object| dataLayer function| getParam function| getExpiryRecord function| addGclid string| EG_ACT_ID object| uetq function| ldfdr object| fs object| analytics object| __DD_TEMP_ANALYTICS__ string| pfHeaderImgUrl string| pfHeaderTagline string| pfdisableClickToDel string| pfImagesSize string| pfImageDisplayStyle string| pfEncodeImages string| pfShowHiddenContent string| pfDisableEmail string| pfDisablePDF string| pfDisablePrint string| pfCustomCSS string| pfPlatform function| EvEmitter function| imagesLoaded object| google_tag_manager object| google_tag_data string| GoogleAnalyticsObject function| ga function| oceanwpAutoLightbox function| oceanwpInitLightbox function| $j object| oceanwpLocalize object| GooglebQhCsO function| onYouTubeIframeAPIReady object| gaGlobal function| oceanwpCustomSelects function| oceanwpDropDownMobile function| oceanwpDropDownSearch function| oceanwpInitFitVids function| oceanwpFixedFooter function| oceanwpFullScreenMenu function| oceanwpFullScreenMobile function| oceanwpHeaderReplaceSearch function| oceanwpHeaderSearchForm function| oceanwpInfiniteScrollInit function| oceanwpMasonryGrids function| oceanwpInitMatchHeight function| oceanwpMegaMenu function| oceanwpNavNoClick function| oceanwpOverlaySearch function| oceanwpParallaxFooter function| oceanwpScrollEffect function| oceanwpGetAdminbarHeight function| oceanwpGetTopbarHeight function| oceanwpGetStickyHeaderHeight function| oceanwpScrollTop function| oceanwpMobileMenu function| oceanwpInitCarousel function| oceanwpSuperFish function| oceanwpVerticalHeader object| $window number| $lastWindowWidth number| $lastWindowHeight function| Cookies function| jQueryBridget function| getSize function| matchesSelector object| fizzyUIUtils function| Outlayer function| Isotope function| Masonry function| SmoothScroll object| commonUtils function| toCdnUrl function| persistComputedStylesAndRect function| toAbsoluteUrl object| messageBus object| logger function| pfRedirect object| printfriendlyOptionsParser function| OriginalPageFetch string| PF_VERSION object| pfMod object| priFri object| PojoA11yOptions function| heateorSssLoadEvent string| heateorSssSharingAjaxUrl string| heateorSssCloseIconPath string| heateorSssPluginIconPath number| heateorSssHorizontalSharingCountEnable number| heateorSssVerticalSharingCountEnable number| heateorSssSharingOffset number| heateorSssMobileStickySharingEnabled string| heateorSssCopyLinkMessage object| heateorSssUrlCountFetched string| heateorSssSharesText string| heateorSssShareText function| heateorSssPopup function| heateorSssDetermineWhatsappShareAPI function| heateorSssMoreSharingPopup function| heateorSssFilterSharing object| heateorSssFacebookTargetUrls function| heateorSssGetSharingCounts function| heateorSssFetchFacebookShares function| heateorSssFBShareJSONCall function| heateorSssSaveFacebookShares function| heateorSssCalculateApproxCount function| heateorSssCalculateActualCount function| heateorSssCapitaliseFirstLetter function| heateorSssHideSharing function| ClipboardJS object| __gaConnectorEventsEmitted function| UET function| UET_init function| UET_push object| ueto_e3b2f3aa05 object| megamenu object| gaplugins object| gaData object| JSON3 function| setImmediate function| clearImmediate string| Integration function| normalize object| ziws object| egainDockChatParam string| domain string| pageName object| egainDockChat string| agentUnavailableRedirectURL undefined| customDockButton object| domainRegex function| _getDomain string| botPattern object| re string| userAgent boolean| chatLaunched undefined| launchElement function| launchScript function| resizeChatWindow function| isMobile function| createBackdrop string| _linkedin_partner_id object| _linkedin_data_partner_ids string| visitorGlobalObjectAlias function| vgo object| EGAINCLOUD function| eGOFRPatternStore object| EG_CALL_Q string| prismGlobalObjectAlias object| visitorGlobalObject function| _initClickagy function| lintrk boolean| _already_called_lintrk object| eGain

36 Cookies

Domain/Path Name / Value
ebrain.egain.com/system Name: JSESSIONID
Value: node01s1ndz3gjpqfq11h0ydpkk3oko2802476.node0
.egain.com/ Name: _gcl_au
Value: 1.1.2020912764.1667587932
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Value: 27819F9511B66A801E4F8DC710646B4C
.egain.com/ Name: _ga_P0WWZ4WL9G
Value: GS1.1.1667587932.1.1.1667587932.0.0.0
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Value: CheckForPermission
.ws.zoominfo.com/ Name: visitorId
Value: 006c8e1b22a55da4913b3d39f7b3bd3d2c25acda2ab3588dc57ab05439677e99
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Value: V.Rk0UaxZiP.bf8m3iMZtF3s7uo6AZcc4bx6uGJB2ck-1667587932-0-AYf4cUXYklKmz4q4uAeu5DjS7Fh6yLLsTvPfOjyRDCYn/LqYSl4pBd7c6dHxnUWSApyVXtn2SfvOQHftZuaYBww=
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Value: GA1.2.246154558.1667587932
.egain.com/ Name: _gid
Value: GA1.2.1257381694.1667587932
.egain.com/ Name: _gat_gtag_UA_15835029_4
Value: 1
.egain.com/ Name: ajs_user_id
Value: null
.egain.com/ Name: ajs_group_id
Value: null
.egain.com/ Name: ajs_anonymous_id
Value: %2249c7f0d0-73a7-44e0-9d31-703b20c452a8%22
.egain.com/ Name: _gat_UA-15835029-4
Value: 1
.egain.com/ Name: initialTrafficSource
Value: utmcsr=(direct)|utmcmd=(none)|utmccn=(not set)
.egain.com/ Name: __utmzzses
Value: 1
.egain.com/ Name: _lfa
Value: LF1.1.bedd93cbb89eba86.1667587932408
.egain.com/ Name: _uetsid
Value: caf292d05c7111eda0ad4f91a0431422
.egain.com/ Name: _uetvid
Value: caf2e8f05c7111edaeecb1657f19ab6f
www.egain.com/ Name: EG-U-ID
Value: D2c683ff10-b465-4f1d-85a3-f7db8236a753
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Value: D8ebb252ad-b47f-4321-b938-fedc974f56ac
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Value: v=2&lang=en-us
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Value: "v=2&b37751e9-3615-47d5-889a-cbe2e41bba90"
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4 Console Messages

Source Level URL
Text
network error URL: https://id.rlcdn.com/711861.gif
Message:
Failed to load resource: the server responded with a status of 451 ()
network error URL: https://idsync.rlcdn.com/420246.gif?partner_uid=c:2fc927235c1b0f11b7004637aba8d3f9
Message:
Failed to load resource: the server responded with a status of 451 ()
security error
Message:
Refused to frame 'https://ebrain.egain.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self' ebrain.egain.cloud".
security error URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js(Line 210)
Message:
Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://ebrain.egain.com') does not match the recipient window's origin ('null').

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

analytics.analytics-egain.com
aorta.clickagy.com
bat.bing.com
cdn.dreamdata.cloud
cdn.linkedin.oribi.io
cdn.printfriendly.com
diffuser-cdn.app-us1.com
ebrain.egain.com
fonts.googleapis.com
fonts.gstatic.com
googleads.g.doubleclick.net
hd.egain.com
hemsync.clickagy.com
id.rlcdn.com
idsync.rlcdn.com
key-cdn.printfriendly.com
prism.app-us1.com
px.ads.linkedin.com
px4.ads.linkedin.com
region1.google-analytics.com
sc.lfeeder.com
snap.licdn.com
stats.g.doubleclick.net
tags.clickagy.com
tr.lfeeder.com
trackcmp.net
ws.zoominfo.com
www.egain.com
www.google-analytics.com
www.google.com
www.google.de
www.googletagmanager.com
www.linkedin.com
13.107.42.14
13.82.107.234
18.66.147.111
18.66.147.120
2001:4860:4802:34::36
2600:1f14:f4:7d02:eb67:876d:baa0:8ce8
2600:9000:2315:ce00:1f:f723:6fc0:93a1
2606:4700:4400::6812:228d
2606:4700:4400::6812:2a69
2606:4700::6810:650c
2606:4700::6811:915b
2620:1ec:21::14
2620:1ec:c11::200
2a00:1450:4001:803::200e
2a00:1450:4001:806::2003
2a00:1450:4001:808::2002
2a00:1450:4001:809::2003
2a00:1450:4001:80e::2008
2a00:1450:4001:810::200a
2a00:1450:4001:828::2004
2a00:1450:400c:c09::9b
2a02:26f0:480:f::213:7ecb
2a02:6ea0:c700::10
34.120.220.80
35.244.174.68
52.1.253.178
52.19.7.152
52.200.196.186
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