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THE WYANOKE GROUP PRIVACY POLICY
Updated 06/22/2023
OUR PRIVACY POLICY
This Privacy Policy ("Privacy Policy") discloses the privacy practices for The
Wyanoke Group, SLACK Incorporated, Healio.com, Healio, Healio Strategic
Solutions, Healio Live, Vindico Medical Education, or any website within the
Healio network. Within this policy, these organizations might sometimes be
referred to as "Healio," "We," "Our" or "Us"; users or customers of the website
might be referred to as "You" or "Your" or "Their".
Healio.com is committed to protecting the privacy of our visitors and wishes to
be transparent in how we handle their personal information. The following
privacy policy applies only to information collected on The Wyanoke Group
websites or mobile applications where this privacy policy is posted.
CONTACT US
If you have any questions or would like more detailed information regarding
Healio’s privacy policy, please contact us by email at privacy@wyanokegroup.com.
INFORMATION THAT WE COLLECT
In this section of our Privacy Policy, we discuss the information we may collect
about you in connection with your use of Healio. Please note, that in compliance
with the General Data Regulation Policy ("GDPR"), if your IP address identifies
you as being from the European Union (EU), we will ask you for your consent to
collect this information. Additionally, in compliance with existing various US
state legislations, if you are identified as a visitor from the state of
California, Virginia, Colorado, Utah or Connecticut, we will ask you for your
consent to collect this information. This may be asked multiple times in the
event that you access Healio on multiple devices (tablet, mobile) or erase your
cookie history on any device. If you do not consent, your personal information
will not be stored. You will still be able to browse the website, but your
experience will not be personalized based on your browsing behavior and certain
features of the site may not function as expected. Details of the information we
may collect and how it will be utilized can be found below.
Registration. We may request personal information from visitors to our site who
are interested in obtaining various products and services from us. This includes
registering to become a user of Healio and automatically signing you up for
potential e-mail correspondence. Personal information is information that can be
used to identify or contact you. It includes but is not limited to: log-in
credentials (user name, password), name, postal address, e-mail address, NPI
number, year of medical school graduation, and telephone number. We may also
collect other types of information such as profession and professional interests
as well as your communication preferences. We will store all personal
information in a customer record until you instruct us to remove it from our
databases. Registered users of the site are able to control their communication
preferences at any time by accessing the "My Account" page.
We may combine information collected about you with information from third-party
sources. For example, upon registration, some health care professionals will be
matched against the publicly available NPI Registry to append and include their
NPI number to their registration profiles.
Please note that the Network registration/log-in system may be different from
the registration/log-in used by this website for other products and services. To
the extent that anything in this privacy policy conflicts with the policy for
the Network technologies, the conflict will be resolved in favor of protecting
our EU users’ personal information.
Anonymous Users. We may collect information about your usage of Healio whether
or not you have registered for Healio. We collect this information through the
use of cookies, which are bits of information that a website sends to your
computer while you are viewing a webpage. These items may include:
* The time and date of your request
* The internet address of your computer
* The browser and operating system you are using
* The webpage that you are viewing
* The website that referred you to Healio
Continuing Medical Education (CME, CNE and CE). In many cases, registration is
required to take continuing medical educations tests (or CNE or CE) and to claim
your completion certificate(s). You will be asked to provide personal
information as required by that particular activity. As with registration,
personal information is defined as information that can be used to identify or
contact you.
Cookies. Healio collects information through a variety of technical methods,
including cookies. We collect information through such technology to make our
sites more relevant and useful, and to deliver information about products and
services to our users. Healio uses third-party marketing services, such as
Google, to advertise on third-party websites across the internet. These services
use cookies to serve ads to you based on your past visits to Healio. You may opt
out of Google’s use of cookies by visiting Google’s Ads Settings. You may opt
out of all of Healio’s marketing programs by emailing your name and National
Provider Identifier (NPI) number to privacy@wyanokegroup.com. You may learn more
about interest-based advertising and opt out of interest-based advertising from
members of the Digital Advertising Alliance (DAA) or the Network Advertising
Initiative (NAI). In the event that you don’t want to be served ads that are
tailored to you, you may "opt out" of many campaigns by going to
https://www.aboutads.info, https://preferences-mgr.truste.com/ or
https://www.youronlinechoices.eu. If you decide to opt out, you will continue to
be served ads, but they will not be served based on your personal internet
activity.
The "Help" function in your web browser explains how to manage cookies while
using the internet. As previously noted, some services will not function
properly if your browser does not accept cookies.
Comments and Forums. When you post a comment on Healio, your name or username
will be displayed. Information that you post will be publicly available and may
be used by us and third parties. However, we reserve the right not to post any
comments with unsolicited information about medical devices or other products.
At no time should Healio be used to provide medical advice to patients.
Mobile Applications (Apps). To access mobile device applications (apps), you may
or may not be required to register. We will collect information about you and
your use of our apps in the same way we do on our websites. This may or may not
include urls that have been clicked on, time on site, and information about the
device that you were using when you accessed our site.
Surveys & Polls. Healio may request feedback regarding your use of our services
through polls, educational surveys, and other types of market research. We may
collect personal information about you when a response is necessary or to
fulfill contests, honoraria, giveaways, etc. In surveys that involve an
educational component, individuals’ personal information including name, NPI and
specialty as well as their responses may be shared with grantors. In other
instances, data are collected in aggregate form only.
Widgets. Social media icons, widgets and other sharing buttons may be present on
our site. When you consent to using our site, please be aware that these widgets
may be connected with third-party websites, such as Facebook or Twitter. These
sites track your sharing behaviors and identity (through your social media
handles) by utilizing cookies. Your interactions with these sites are
administrated by the privacy policies of those third parties. Accessing content
that is promoted by TrendMD on Healio is covered by TrendMD’s privacy policy,
which monitors usage using primarily anonymized data. For more information on
their practices, contact support@trendmd.com.
WHY WE COLLECT THIS INFORMATION
We may use the personal information collected for many purposes, including
delivering content, tracking, reporting, marketing, delivering ads and analyzing
the traffic patterns on our websites. Information we collect is aggregated into
reports that enable us to monitor usage and security. Aggregated and individual
usage statistics are distributed within Healio to improve website or service
performance and deliver relevant educational and promotional content. Healio may
collect and share both aggregated and personally identifiable information tied
to IP addresses or cookie information with third parties (including advertisers
and institutional subscribers) interested in communicating with you about
information or products relevant to your profession.
Personal information such as names, addresses and e-mail addresses may be shared
with accredited CME providers in order to award users CME (CNE, CE) credit(s).
Names, NPI numbers and specialties of individual users who have interacted with
some promotional messages we deliver may be shared with or used with advertisers
and sponsors.
Healio does not endorse and is not responsible for the privacy practices or
GDPR-compliance of any third-party websites to which it provides the personal
information of its users, although we make our best efforts to collaborate only
with those who follow Internet/GDPR best practices.
We reserve the right to review the use of our site by individual user’s accounts
associated with 1) attempts to violate the security of our computer networks, 2)
activity that degrades the performance of our website, 3) activity that may be
related to copyright violation, or 4) if we are required to disclose this
information by law.
Healio may also release personal information to third parties: 1) to comply with
valid legal requirements such as a law, regulation, search warrant, subpoena, or
court order; or 2) in special cases, such as a physical threat to you or others.
In the event that we are legally compelled to disclose your personal information
to a third party, we will notify you unless doing so would violate the law or
court order.
We work with our trusted vendor MMS who uses business contact information to
provide professionally relevant communications to health care providers on
behalf of us and its other clients. As part of our relationship with MMS we may
provide MMS with your contact and other professionally relevant information for
the limited purpose of providing medically relevant business communications to
authenticated health care professionals. You may opt out of such disclosure at
any time by contacting MMS atprivacy@mmslists.comor by unsubscribing in response
to MMS’ Med-E-Mail Network℠ emails. MMS privacy policy is available
athttps://www.mmslists.com/privacy-policyand provides details on how to manage
how your information is used by MMS, including how to opt out.
General Linking Information. Please note that some links on Healio, such as
advertisements, services, or contextual links may connect to other sites. Any
information you disclose on or through those sites is not subject to this
privacy policy. Healio does not endorse and is not responsible for the privacy
practices or GDPR-compliance of any third-party websites to which we link.
INFORMATION SPECIFIC TO OTHER PRODUCTS & SERVICES
For the following items, we will collect personal information that may include
but is not limited to your name, address, email, credentials, specialty
interests, IP address, date of medical school graduation and credit card
information. Braintree Payments and PayPal provide us with an online e-commerce
platform that allows you to transmit a credit card number to us with confidence.
The Wyanoke Group/Healio does not personally store any of your credit card or
PayPal information. We will store all other personal information from the
transaction, with your consent.
Depending on your payment method, your data is stored through the Braintree
Payments or PayPal data storage and databases behind a firewall. Your
information is encrypted through the Payment Card Industry Data Security
Standard (PCI-DSS).
Complementary Book Requests. In the context of a request for a book comp or desk
copy, personal information such as the type outlined above may be provided to
Healio by you. The information may be used to provide you and/or your
institution with product information by e-mail or direct mail that could be
useful to faculty and/or students. You will always have the opportunity to
unsubscribe from all e-mail correspondence and can notify us if you wish to be
taken off of our mailing list.
Paid Content (Newspapers and Journal Subscriptions, Books) In the context of
paid content, regardless of type, personal information such as that outlined
above may be provided to Healio by you. You reserve the right to rescind your
consent for Healio to store your personal information, without incurring
financial penalty. Standard return policies will apply.
Single Article Purchases/Single Journal Purchases. Due to the single-use nature
of these content types, an e-mail address is required to be submitted and stored
in order to make a purchase.
Live Meetings. When you register to attend a live meeting, personal information
related to the transaction such as the type outlined above may be provided by
you to Healio and then stored (exception: we do not store credit card
information). Regardless of how you register for a meeting (online, phone, print
form, in person), we will request that all attendees provide consent for us to
store personal information so that we can manage your transaction, continue to
update you on information relevant to the meeting as well as prepare your
pre/post/onsite meeting experiences.
Healio Jobs. Healio Jobs is powered by a third-party firm. Please see their
privacy policy to learn more about how your personal information may or may not
be used.
CONTROLLING THE USE OF YOUR PERSONAL INFORMATION
Under GDPR, CPRA, CDPA, CPA, UCPA and CTDPA, we respect the rights of our users
to obtain information on how we store and access the personal information we
hold about them. They may amend and/or delete that personal information at any
time. Some of these rights may be subject to some exceptions or limitations. We
will respond to the request to exercise these rights within a reasonable
timeframe. Other rights Healio users may be eligible for include:
Right of Portability. For Healio users whose IP addresses are located in the EU
or the states of California, Colorado, Connecticut, Utah or Virginia who request
to see how their information has been used, whether it is for amending, deleting
or for informational purposes, we will provide it to you upon request in an
easy-to-read, transmittable format within 30 days of the request.
Unsubscribe/Right to Be Forgotten. If at any time you wish to stop receiving
marketing or content communications from us, you may unsubscribe at the bottom
of your email(s) or contact Healio at privacy@wyanokegroup.com.
According to your rights under Article 17 of the GDPR, and in compliance with
CPRA, CDPA, CPA, UCPA and CTDPA, if you wish to entirely opt out of having your
personal information utilized by our website, you may contact us and we will
purge this information from our databases, cease its dissemination and, to the
best of our ability, notify all third parties who have been provided with your
information that your right to be forgotten and/or erased has been exercised. To
exercise your data rights, please use the button below.
Exercise Your Rights
Powered by OneTrust
Right to Notified of a Breach in Information. To ensure the safety of your
personal information on The Wyanoke Group’s/Healio’s website(s) and servers, we
have implemented the current appropriate technical, administrative, physical and
organizational measures to protect that information from loss, destruction, and
unauthorized access, whether accidental or intentional. Since these protections
change as technology evolves, we cannot assume any liability in this regard. In
the event of a breach in personal information security, Healio will notify
affected users within 72 hours of its discovery.
INTERNAL SECURITY MEASURES
In order to support its business activities or services, which may include
analyzing lists of personal information for behavioral trends and internal
emailing of unencrypted personal information (among other actions), only
authorized employees of The Wyanoke Group and their subsidiary staff, or our
Clients’ authorized staff (who have contractually agreed to keep all information
secure) may have access to your personal data. All staff of The Wyanoke Group
who have access are required to adhere to staff confidentiality agreements with
regard to personal information, which are held on file.
CONTACT INFORMATION FOR PRIVACY & PERSONAL DATA INQUIRIES
If you have any questions regarding The Wyanoke Group privacy policy, or would
like to exercise your rights regarding your privacy and data as it pertains to
this site, please contact us via:
Postal mail:
The Wyanoke Group
Attn: Privacy and Data Protection
6900 Grove Road
Thorofare, NJ 08086 USA
Email:
privacy@wyanokegroup.com
CONCLUSION
These statements convey the current privacy policy of The Wyanoke Group and
Healio. Healio reserves the right to alter this policy at any time without
advance notification. Any changes to this privacy policy will be reflected on
this webpage. If you have any questions or would like more detailed information
regarding Healio’s privacy policy, please contact us by email at
privacy@wyanokegroup.com.
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