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URL: https://trigent.com/clientsuccess/the-next-gen-healthcare-communication-platform-for-better-interoperability/
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Text Content

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CASE STUDY
THE NEXT-GEN HEALTHCARE COMMUNICATION PLATFORM FOR BETTER INTEROPERABILITY

Application Development
Healthcare
Trigent has helped us build an integrated communication platform to overcome
interoperability barriers to help improve patient engagement and quality of
care.


ABOUT THE CLIENT

The client is a North Carolina startup that provides a cloud-based software
solution for medical record management and exchange, as well as software systems
for medical services.


BUSINESS CHALLENGE

The client wanted an integrated networking portal with secure and seamless
unified communication with cross-platform support. The platform would feature
medical image cloud storage and sharing; with the facility to access, view,
share or store DICOM images, non-DICOM images, and medical reports.

The platform had to be HIPAA and HL7 compliant and ensure information security
at all times.


SOLUTION

Trigent developed a state-of-the-art HIPAA & HL7 compliant, integrated patient
communication platform. This centralized collaboration system is used by –
physicians, surgeons, radiologists, nurses, physiotherapists, any care team both
inside and outside hospital walls.

THE SAAS-BASED PLATFORM:

 * Enhances patient-provider engagement by securing messaging among communities
 * Provides DICOM image management - images can be shared and edited from
   anywhere at anytime
 * Reduces effort and errors with Modality Worklist —With an HL7 interface; the
   platform populates accurate, relevant information from EMR/EHR to the
   modality thereby cutting down manual effort and reducing errors in data
   entry.
 * Supports a scalable digital Picture Archiving Communication System (PACS)
   —Handles all DICOM modalities and store non-DICOM images for a holistic view
   of patient imaging.
 * Leverages flexible routing rules for automated workflow —Sends and shares
   medical reports and research studies across healthcare organizations or
   groups, specific PACS, etc.

The platform is compatible with smartphones on which healthcare providers can
send text messages, images, files, and audio and video messages to one another.
Also, it streamlines the workflow associated with patient visits such as
registration, scheduling appointments, and patient reminders.
Besides customized user experience, the software provides features for 3 user
groups —
 * Administrator - Accountable for privacy, security, and permissions.
 * Users - Can upload and access their health information and care plans. They
   can create closed groups and share details such as EMR, DICOM image
   management and genomics data within.
 * External PHI - To generate healthcare applications, deployed and executed
   upon the PHI RE runtime, and derived from the international standard Hl7.

Other features include:

 * Patient-Doctor (1-1) Chat
 * Patient centric group conversations
 * Healthcare Bot Integration
 * Share medical files and reports
 * Telemedicine for remote patient care and diagnosis

CLIENT BENEFITS:


 * Manage care coordination by providing the right amount of information to
   healthcare providers and patients.
 * Secure and seamless system that help improve treatment efficacy and save
   staff time.
 * Enhances clinical workflows by providing a real-time consolidated view of
   patient information.
 * Month-on-month growth of 50% patient and physician sign-ups, since platform
   launch.
 * Physician peer review helps in reducing diagnosis errors by over 70%.
 * Provides medical diagnosis, resulting in effective patient-centered care.
 * Through online consultations, the client is seeing a steady inflow of
   revenue, which is expected to grow at an annual rate of 30%.
 * Highly secure, scalable, cloud-based storage that speeds up image access and
   reduced storage costs.
 * Interoperability with many systems, and standards-based REST/API interfaces;
   it is easy to handle system mergers and deep connections with external
   systems.



We are happy to answer any questions you may have and help you to determine
which of our services best fit your needs.

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