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Adobe XD Learn & Support
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ADOBE XD

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Buy now



ADOBE XD LEARN & SUPPORT

Search


Learn what's new and how to use videos to create prototypes.


GET STARTED

Download, find membership help, and learn the basics


TUTORIALS

Find tutorials to help you expand your skills


USER GUIDE

Get quick answers and step-by-step instructions.




TROUBLESHOOTING & HELP


COMMON ISSUES


CLOUD DOCUMENTS


PLUG-INS AND INTEGRATIONS


DOWNLOAD & INSTALL


ACCOUNT MANAGEMENT


COMMON ISSUES


HOW DO I FIX CREATE, OPEN, SAVE, OR DATA LOSS ISSUES WITH XD CLOUD DOCUMENTS?

There are several reasons why you cannot create, open, or save cloud documents,
or experience data loss. To fix these issues, see Fix issues with Adobe XD cloud
documents.



HOW DO I FIX PUBLISHING ISSUES WITH DESIGN SPECS AND PROTOTYPE LINKS?

You may get an error code, or face scenarios specific to an enterprise
environment. Find the solutions for these errors in Issues with publish
workflows.



WHY CAN'T I VIEW PUBLISHED DESIGN SPECS AND PROTOTYPES IN BROWSERS?

Browser settings can affect the rendering of design specs and prototypes. Learn
how to change the browser settings, and find other browser-related fixes
in Published Adobe XD prototypes do not appear in browsers.



WHY CAN'T I IMPORT OR EXPORT FILES IN ADOBE XD?

XD supports various file formats like PSD, Ai, Sketch, JPG, etc. If you are
facing import or export issues with these file formats, see Why can't I import
or export files in Adobe XD?



HOW DO I FIX XD PLUGIN INSTALLATION ISSUES ON WINDOWS AND MACOS?

You may get specific installation or permission error messages. Find the
solutions for these errors in Issues installing XD plug-ins.



HOW DO I FIX CRASH ISSUES?

macOS:

In some situations, Adobe XD might crash on launch after upgrading to a newer
version on macOS. To fix this issue, see Adobe XD crashes on launch on macOS. 

Windows:


Inadequate permissions on XD folders, and outdated Windows version and display
drivers can cause XD to crash. To fix these issues, see Adobe XD crashes when
launched on Windows 10.




CLOUD DOCUMENTS


WHAT ARE CLOUD DOCUMENTS?

Cloud documents are cloud-native files that you can open and edit in Adobe XD.
With cloud documents, your work is always updated, across devices, wherever you
are. Learn more about Cloud documents in Adobe XD.


HOW DO CLOUD DOCUMENTS WORK IN XD?

You can save your XD designs as cloud documents to ensure that they are
up-to-date and accessible from any online device. You can then share them with
other Creative Cloud users to collaborate. Changes to Cloud documents can also
be made when you are offline, and they are automatically saved to the cloud when
you connect back online. 


HOW ARE CLOUD DOCUMENTS DIFFERENT FROM OTHER CREATIVE CLOUD SERVICES?

Your Creative Cloud plan includes different types of cloud storage—cloud
documents, libraries, and Creative Cloud files (synced files). Learn more about
their different uses and benefits.


WHY AM I UNABLE TO CREATE, SAVE, OR SHARE A CLOUD DOCUMENT?

When you work on cloud documents, your work is kept in sync with the Creative
Cloud sync process. You may encounter issues with cloud documents if there is an
issue with Creative Cloud sync or if Creative Cloud sync needs an update. For
more information, see Fix issues with Adobe XD cloud documents.





PLUG-INS AND INTEGRATIONS


HOW DO I SHOWCASE MY XD DESIGNS ON BEHANCE?

After publishing prototype link in Share mode, click the Behance icon in the
Property Inspector to open a new Behance project, and then publish the project.
For more information on sharing to Behance, see Publish design from Adobe XD to
Behance.


WHICH VERSIONS OF XD SUPPORT PLUG-IN INSTALLATION AND DEVELOPMENT?

Plug-in installation and development are supported from XD version 13.0.


CAN I GET PLUG-INS FOR FREE?

Yes, plug-ins are currently free for consumption.


HOW DO I CREATE A PLUG-IN?

From the XD menu, select Plug-ins > Development > Create a Plug-in that leads
you to the Adobe I/O developer console.

For information on how to build, test, and submit plug-ins for in-app listing,
refer Adobe XD developer documentation.


HOW DO I DOWNLOAD AND INSTALL PLUG-INS?

For information on how to download and install plug-ins, see Create and manage
plug-ins.


WHY WON'T MY PLUG-INS INSTALL?

To resolve installation issues, use the Get Support option within plug-ins to
contact the plug-in developer.




DOWNLOAD & INSTALL


ON WHICH OPERATING SYSTEMS IS XD SUPPORTED?

For information on supported operating systems, see the System requirements.


HOW DO I DOWNLOAD AND INSTALL ADOBE XD?

You can download your app from the Creative Cloud website. If prompted, sign in
to your Adobe account, then click either Download or Install for your app. For
more information, see Download your Creative Cloud apps.


WHY WON'T XD INSTALL?

For solutions to a "failed to install" error, see Error: "Failed to install"
Creative Cloud desktop app. To resolve other download, installation, and update
issues, see this download and install troubleshooting guide.


HOW DO I RETRIEVE MY ADOBE ID OR PASSWORD?

Read these simple solutions to common Adobe ID and sign in issues to regain
access to your account.

Still need help? Find more download and install solutions.

 


ACCOUNT MANAGEMENT


HOW CAN I CHANGE MY PASSWORD?

Sign in to your Adobe account. Under the Password section,
select Change for Current Password, and then follow the onscreen instructions.

Forgot your password? Learn how to reset it.


HOW CAN I CHANGE MY CREDIT CARD INFO?

Follow these easy steps to change your credit card information.


HOW DO I UPGRADE FROM THE STARTER PLAN TO A PAID PLAN?

You can visit this page to learn about upgrading from the Starter plan to a paid
plan.

To upgrade your plan from within XD, click Help > Upgrade XD. This will open you
a page where you can find the plan that is right for you. 


HOW DO I CANCEL AND WHAT HAPPENS TO MY FILES AND MY ACCESS TO ADOBE XD?

If you cancel your membership, you still have access to Creative Cloud member
free benefits, any files or exports you saved to your device, your shared
documents, and your shared links. 

You will automatically move to the Starter plan which includes Adobe XD.
However, you will lose the ability to create an unlimited number of shared
links, shared documents, invites to shared documents, PDF exports, and video
recording exports. You won't have access to your other apps or most services,
and your cloud storage will be reduced to 2 GB.


Learn how to Cancel your Creative Cloud membership and understand the Adobe
subscription terms.

Still need help? Find more account, billing, and plan answers. 

 


COMMUNITY

Join the conversation.

Adobe XD community forum


RELATED APPS & SERVICES

 * Creative Cloud

 * Adobe Illustrator
 * Adobe Photoshop

 * Mobile
 * Adobe XD

 * See all apps


ADOBE XD

 * < Visit Adobe Help Center

 * Learn & Support
 * Get Started
 * User Guide
 * Tutorials


ASK THE COMMUNITY

Post questions and get answers from experts.

Ask now


CONTACT US

Real help from real people.

Start now
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