support.microsoft.com Open in urlscan Pro
23.35.228.112  Public Scan

Form analysis
3 forms found in the DOM

Name: searchForm — GET /en-us/Search/results

<form class="c-search" autocomplete="off" id="searchForm" name="searchForm" role="search" action="/en-us/Search/results" method="GET"
  data-seautosuggest="{&quot;queryParams&quot;:{&quot;market&quot;:&quot;en-us&quot;,&quot;clientId&quot;:&quot;7F27B536-CF6B-4C65-8638-A0F8CBDFCA65&quot;,&quot;sources&quot;:&quot;Microsoft-Terms,Iris-Products,DCatAll-Products&quot;,&quot;filter&quot;:&quot;+ClientType:StoreWeb&quot;,&quot;counts&quot;:&quot;5,1,5&quot;},&quot;familyNames&quot;:{&quot;Apps&quot;:&quot;App&quot;,&quot;Books&quot;:&quot;Book&quot;,&quot;Bundles&quot;:&quot;Bundle&quot;,&quot;Devices&quot;:&quot;Device&quot;,&quot;Fees&quot;:&quot;Fee&quot;,&quot;Games&quot;:&quot;Game&quot;,&quot;MusicAlbums&quot;:&quot;Album&quot;,&quot;MusicTracks&quot;:&quot;Song&quot;,&quot;MusicVideos&quot;:&quot;Video&quot;,&quot;MusicArtists&quot;:&quot;Artist&quot;,&quot;OperatingSystem&quot;:&quot;Operating System&quot;,&quot;Software&quot;:&quot;Software&quot;,&quot;Movies&quot;:&quot;Movie&quot;,&quot;TV&quot;:&quot;TV&quot;,&quot;CSV&quot;:&quot;Gift Card&quot;,&quot;VideoActor&quot;:&quot;Actor&quot;}}"
  data-seautosuggestapi="https://www.microsoft.com/msstoreapiprod/api/autosuggest"
  data-m="{&quot;cN&quot;:&quot;GlobalNav_Search_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c1c9c3m1r1a1&quot;}" aria-expanded="false" style="overflow-x: visible;">
  <div class="x-screen-reader" aria-live="assertive"></div>
  <input id="cli_shellHeaderSearchInput" aria-label="Search Expanded" aria-autocomplete="list" aria-expanded="false" aria-controls="universal-header-search-auto-suggest-transparent" aria-owns="universal-header-search-auto-suggest-ul" type="search"
    name="query" role="combobox" placeholder="Search for help" data-m="{&quot;cN&quot;:&quot;SearchBox_nav&quot;,&quot;id&quot;:&quot;n1c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c1c9c3m1r1a1&quot;}" data-toggle="tooltip"
    data-placement="right" title="Search for help" style="overflow-x: visible;">
  <button id="search" aria-label="Search for help" class="c-glyph" data-m="{&quot;cN&quot;:&quot;Search_nav&quot;,&quot;id&quot;:&quot;n2c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c3c1c9c3m1r1a1&quot;}" data-bi-mto="true"
    aria-expanded="false" style="overflow-x: visible;">
    <span role="presentation" style="overflow-x: visible;">Search</span>
    <span role="tooltip" class="c-uhf-tooltip c-uhf-search-tooltip" style="overflow-x: visible;">Search for help</span>
  </button>
  <div class="m-auto-suggest" id="universal-header-search-auto-suggest-transparent" role="group" style="overflow-x: visible;">
    <ul class="c-menu" id="universal-header-search-auto-suggest-ul" aria-label="Search Suggestions" aria-hidden="true" data-bi-dnt="true" data-bi-mto="true" data-js-auto-suggest-position="default" role="listbox" data-tel="jsll"
      data-m="{&quot;cN&quot;:&quot;search suggestions_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c3c1c9c3m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c3c1c9c3m1r1a1&quot;}" style="overflow-x: visible;"></ul>
    <ul class="c-menu f-auto-suggest-no-results" aria-hidden="true" data-js-auto-suggest-postion="default" data-js-auto-suggest-position="default" role="listbox" style="overflow-x: visible;">
      <li class="c-menu-item" style="overflow-x: visible;"> <span tabindex="-1" style="overflow-x: visible;">No results</span></li>
    </ul>
  </div>
</form>

GET /search/results

<form id="supHomeAndLandingPageSearchBoxForm" class="supHomeAndLandingPageSearchBoxForm" method="GET" action="/search/results" autocomplete="off" role="search">
  <div class="supHomeAndLandingPageSearchBoxContainer">
    <input id="supHomeAndLandingPageSearchBox" class="supHomeAndLandingPageSearchBox" name="query" type="search" placeholder="How can we help you?" aria-label="How can we help you?">
    <input id="supHomeAndLandingPageIsEnrichedQuery" type="hidden" name="isEnrichedQuery" value="false">
    <button class="supHomeAndLandingPageSearchButton" id="searchsubmit" type="submit" title="Search" data-bi-mto="" aria-label="Search">
      <span class="supHomeAndLandingPageSearchIcon"></span>
    </button>
  </div>
</form>

Name: smartFeedbackForm — javascript:void(0);

<form action="javascript:void(0);" id="extendedFeedbackForm" name="smartFeedbackForm" class="smartFeedbackForm supStickyFeedbackMarginBottom">
  <div class="ocSmartFeedbackBegin extendedFeedbackArticleInfoUseful" role="region" aria-label="Provide feedback about this article">
    <h2 id="beginFeedbackHeader" class="boldFont extendedFeedbackHeader">Was this information helpful?</h2>
    <div class="feedbackButtons" role="group" aria-labelledby="beginFeedbackHeader">
      <button class="ocFeedbackButton supStickyFeedbackButton feedbackSelection feedbackButtonBlue" name="buttonYes" type="button" data-bi-id="buttonYes" data-bi-mto="">Yes</button>
      <button class="ocFeedbackButton supStickyFeedbackButton feedbackSelection feedbackButtonBlue" name="buttonNo" type="button" data-bi-id="buttonNo" data-bi-mto="">No</button>
    </div>
  </div>
  <div id="extendedFeedback" class="ocSmartFeedbackReply ocHidden">
    <div id="extendedFeedbackHeader" class="supStickyFeedbackHeader">
      <label for="feedbackText" class="ocFeedbackHeaderIfArticleHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Thank you! Any more feedback for Microsoft?</span>
      </label>
      <label for="feedbackText" class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Can you help us improve?</span> (Send feedback to Microsoft so we can help.) </label>
    </div>
    <fieldset id="extendedFeedbackArticleExperience" class="feedbackGroup">
      <legend class="extendedFeedbackQuestionLabels">What affected your experience?</legend>
      <div class="ocFeedbackHeaderIfArticleHelpful ocHidden">
        <div id="articleExperience_helpful_0">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_0" name="helpful_0" value="Resolved my issue" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Resolved my issue"></span>
              <span class="experienceOptionLabels">Resolved my issue</span>
            </label>
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          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_1" name="helpful_1" value="Clear instructions" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Clear instructions"></span>
              <span class="experienceOptionLabels">Clear instructions</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_helpful_1">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_2" name="helpful_2" value="Easy to follow" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Easy to follow"></span>
              <span class="experienceOptionLabels">Easy to follow</span>
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          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_3" name="helpful_3" value="No jargon" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="No jargon"></span>
              <span class="experienceOptionLabels">No jargon</span>
            </label>
          </div>
        </div>
        <div id="articleExperience_helpful_2">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_4" name="helpful_4" value="Pictures helped" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Pictures helped"></span>
              <span class="experienceOptionLabels">Pictures helped</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="helpful_5" name="helpful_5" value="Other" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Other"></span>
              <span class="experienceOptionLabels">Other</span>
            </label>
          </div>
        </div>
      </div>
      <div class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <div id="articleExperience_notHelpful_0">
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_0" name="notHelpful_0" value="Didn't match my screen" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Didn't match my screen"></span>
              <span class="experienceOptionLabels">Didn't match my screen</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_1" name="notHelpful_1" value="Incorrect instructions" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Incorrect instructions"></span>
              <span class="experienceOptionLabels">Incorrect instructions</span>
            </label>
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        <div id="articleExperience_notHelpful_1">
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            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_2" name="notHelpful_2" value="Too technical" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Too technical"></span>
              <span class="experienceOptionLabels">Too technical</span>
            </label>
          </div>
          <div class="experienceOption">
            <label class="articleExperienceOptionsLabels">
              <input class="articleExperienceOptionsCheckbox" type="checkbox" tabindex="-1" id="notHelpful_3" name="notHelpful_3" value="Not enough information" data-bi-dnt="">
              <span class="checkboxTick" tabindex="0" role="checkbox" aria-label="Not enough information"></span>
              <span class="experienceOptionLabels">Not enough information</span>
            </label>
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        <div id="articleExperience_notHelpful_2">
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              <span class="experienceOptionLabels">Not enough pictures</span>
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            <label class="articleExperienceOptionsLabels">
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    </fieldset>
    <div id="extendedFeedbackVerbatim" class="verbatimFeedback feedbackGroup">
      <label for="verbatimFeedbackInput" class="extendedFeedbackQuestionLabels">Any additional feedback? (Optional)</label>
      <textarea id="verbatimFeedbackInput" class="ocSmartFeedbackTextArea" name="feedbackText" rows="6" cols="40" maxlength="250"
        placeholder="To protect your privacy, do not provide any personal information such as email address, phone number, product key, password, or credit card number."></textarea>
    </div>
    <div id="extendedFeedbackFormSubmit" class="feedbackButtons">
      <button id="buttonFeedbackVerbatimSubmit" class="ocFeedbackButton supStickyFeedbackButton ocButtonSendComment feedbackButtonBlue" type="submit" data-bi-id="buttonFeedbackVerbatimSubmit" data-bi-mto="" disabled="">Submit feedback</button>
    </div>
    <div id="privacyStatement">
      <span>By pressing submit, your feedback will be used to improve Microsoft products and services.</span>
      <a id="privacyLink" href="https://privacy.microsoft.com/en-US/privacystatement"><span>Privacy Statement.</span></a>
    </div>
  </div>
</form>

Text Content

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Microsoft Store and billing help
Overview
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Manage a subscription
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 * Turn on recurring billing
 * Change subscription payment method
 * Cancel a Microsoft 365 subscription
 * Cancel other Microsoft subscriptions
 * Manage a subscription from a third-party
 * If you can't cancel

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 * View order history
 * Shipping, costs, and delivery times
 * Track your order
 * Find downloads and product keys
 * Find tax invoices
 * Pre-orders
 * Guest checkout

Refunds and exchanges
 * Return or exchange items
 * Get a refund on your subscription
 * Cancel an order or pre-order
 * Status of a return and refund
 * Can't get a refund on apps and games

Authorize a purchase
 * Require approval for a family purchase
 * Prevent unauthorized purchases
 * Investigate a billing charge

Payment options and updates
 * Add a new payment method
 * Update a payment method
 * Remove a payment method
 * Add mobile as a payment option
 * Change Store country or region

Gift cards and Microsoft account balances
 * Microsoft and Xbox gift cards
 * Redeem a gift card or code
 * Check a Microsoft account balance
 * Add money to a Microsoft account
 * Spend money in a Microsoft account
 * Limits on money in a Microsoft account
 * Spend all Microsoft gift card money
 * Cancel a Microsoft Store gift card

Settings, apps, and games in Microsoft Store
 * Get trusted apps and games
 * Make an in-app purchase
 * In-app purchases through a 3rd party
 * Get updates for apps and games
 * Free Solitaire games for Windows
 * Free Microsoft Mahjong
 * Microsoft FreeCell for Windows
 * Change purchase sign-in settings

Errors & troubleshooting
 * Troubleshoot buying from Microsoft Store
 * Troubleshoot payment options
 * Troubleshoot unknown charges
 * Can't find or install an app
 * Can't push an app or game to a device
 * Fix problems with apps
 * Can't find Microsoft Store app in Windows
 * Microsoft Store app doesn't open
 * “Unable to Complete this transaction” error

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Accounts
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Microsoft Store

Returning items you bought from Microsoft for exchange or refund


RETURNING ITEMS YOU BOUGHT FROM MICROSOFT FOR EXCHANGE OR REFUND

Microsoft Store Microsoft account Microsoft account dashboard More...Less


HERE'S YOUR FREE TRIAL OF MICROSOFT 365

Unlock now


If you purchased a product from Microsoft, you may be able to request a refund,
exchange or a return. 

HardwareGames & apps



Items that may be eligible for a return, refund, or exchange include physical
goods like a Surface, Xbox controller, virtual reality headset, or packaged
software. 

Note: If you can't request a return or get a prepaid shipping label for your
return, contact support.

 1. You can request a return or exchange on your Microsoft account Order history
    page. 
    Open Order history

 2. Find the relevant item and select Request a return. 
    
    Tip: If you don’t see Return information, your item may not be eligible for
    a return or if you didn't sign in and used Guest Checkout when you created
    your order, use the Guest Order Lookup instead.
    
    

 3. Follow the instructions on the screen to get a prepaid shipping label for
    the return.

 4. When we receive your item and find it eligible for a return, we’ll either
    ship you a replacement or issue you a refund. When you make a qualifying
    return, we'll credit the full amount, less the original shipping and
    handling charges.

 5. Refunds are generally processed within 3–5 business days after we receive
    your item and find it eligible for a return. Refunds are applied to the
    original payment option.

 6. You can see the status of your refund on the Order history page.
    
    Open Order history

Notes: 

 * Single items from within a bundle cannot be returned.

 * Return labels expire after a certain time, contact Sales support for
   assistance. 

 * If you haven’t received your product, do not initiate a product return but
   contact Sales support. 

 * In Australia, this return information does not affect any remedy you may have
   under the Australian Consumer Law. Please refer to Microsoft and the
   Australian Consumer Law for details of your rights under the Australian
   Consumer Law.

 * If you see we've issued the refund, but the money hasn't been credited back
   to your payment provider, please wait a few days. Refunds are generally
   processed within 3–5 business days and are applied to the original payment
   option.

 * Microsoft will not accept returns of purchases of Microsoft products or other
   products purchased from another retailer.

 * Microsoft is not responsible for any games and/or storage devices left in a
   returned product.


BENEFITS OF SHOPPING WITH MICROSOFT STORE

You can enjoy peace of mind with up to 60-day returns on physical Microsoft
products, and if we lower the price within 60 days, contact Sales support and
we’ll refund you the difference. 

* Selected products & markets, terms apply. 


SEE ALSO

 * How to get service for Surface

 * Getting your Xbox device serviced

 * Guest Order Lookup 


NEED MORE HELP?

Contact Support

For pre-sales support, or issues with purchasing, contact Sales support.



Digital goods like apps, games, add-on content, subscriptions, movies, TV shows,
and books aren't returnable unless the offer for applicable law states that
you're eligible for a refund. For detailed info about return and refund
policies, see Microsoft Terms of Sale.

 1. You can request a refund on your Xbox order history page. 
    Open Order history

 2. Select the relevant item and choose Request a refund.

 3. Provide the reasons for your request and select Next.

 4. If everything is correct, select Submit.

When you request a refund, it may take 72 hours to process the request. We'll
contact you with updates, or you can check the Refund status tab.

Notes: 

 * If you don't recognize a charge on your account, you can now investigate it
   on the Manage your payments page of your Microsoft account dashboard. Learn
   more.  

 * To download new games, open Microsoft store. To download already purchased
   apps and games, go to your Order history. 

 * Single items from within a bundle cannot be returned.

 * In Australia, this return information does not affect any remedy you may have
   under the Australian Consumer Law. Please refer to Microsoft and the
   Australian Consumer Law for details of your rights under the Australian
   Consumer Law.

 * If you see we've issued the refund, but the money hasn't been credited back
   to your payment provider, please wait a few days. Refunds are generally
   processed within 3–5 business days and are applied to the original payment
   option.

 * Digital gift cards and service/subscription cards may also be eligible for
   return. For detailed info about the return and refund policy, see Microsoft
   Terms of Sale.

 * Microsoft will not accept returns of purchases of Microsoft products or other
   products purchased from another retailer.


NEED MORE HELP?

Contact Support

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