URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Submission: On April 29 via api from DE

Summary

This website contacted 5 IPs in 2 countries across 4 domains to perform 73 HTTP transactions. The main IP is 74.117.207.152, located in London, United Kingdom and belongs to NETDYNAMICS, US. The main domain is personal.help.royalmail.com.
TLS certificate: Issued by Entrust Certification Authority - L1K on September 15th 2020. Valid for: a year.
This is the only time personal.help.royalmail.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
19 74.117.207.152 7160 (NETDYNAMICS)
47 2.16.186.24 20940 (AKAMAI-ASN1)
2 23.79.152.104 16625 (AKAMAI-AS)
4 23.32.124.100 20940 (AKAMAI-ASN1)
1 74.117.207.68 7160 (NETDYNAMICS)
73 5
Domain Requested by
47 www.royalmail.com personal.help.royalmail.com
www.royalmail.com
19 personal.help.royalmail.com personal.help.royalmail.com
4 www.rnengage.com personal.help.royalmail.com
2 tags.tiqcdn.com personal.help.royalmail.com
tags.tiqcdn.com
1 personal.widget.custhelp.com personal.help.royalmail.com
73 5
Subject Issuer Validity Valid
*.help.royalmail.com
Entrust Certification Authority - L1K
2020-09-15 -
2021-09-15
a year crt.sh
*.royalmail.com
Entrust Certification Authority - L1K
2020-09-25 -
2021-10-24
a year crt.sh
*.tiqcdn.com
DigiCert SHA2 Secure Server CA
2021-04-19 -
2022-04-27
a year crt.sh
*.rnengage.com
DigiCert TLS RSA SHA256 2020 CA1
2021-01-04 -
2022-01-11
a year crt.sh
*.widget.custhelp.com
DigiCert SHA2 Secure Server CA
2020-07-09 -
2021-10-08
a year crt.sh

This page contains 2 frames:

Primary Page: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Frame ID: 7F3674E6C1C95D57ACED27C471D876F5
Requests: 69 HTTP requests in this frame

Frame: https://www.rnengage.com/api/1/javascript/acs.js
Frame ID: EC710A616545B38FA9F5047C45BA1E91
Requests: 4 HTTP requests in this frame

Screenshot


Detected technologies

Overall confidence: 100%
Detected patterns
  • script /drupal\.js/i

Overall confidence: 100%
Detected patterns
  • script /drupal\.js/i

Overall confidence: 100%
Detected patterns
  • headers server /(?:Apache(?:$|\/([\d.]+)|[^/-])|(?:^|\b)HTTPD)/i

Overall confidence: 100%
Detected patterns
  • html /<link[^>]* href=[^>]+(?:([\d.]+)\/)?(?:css\/)?font-awesome(?:\.min)?\.css/i

Overall confidence: 100%
Detected patterns
  • script /jquery[.-]([\d.]*\d)[^/]*\.js/i
  • script /\/([\d.]+)\/jquery(?:\.min)?\.js/i
  • script /jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?/i

Page Statistics

73
Requests

100 %
HTTPS

0 %
IPv6

4
Domains

5
Subdomains

5
IPs

2
Countries

764 kB
Transfer

2058 kB
Size

3
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

73 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request Cookie set 146
personal.help.royalmail.com/app/answers/detail/a_id/
115 KB
31 KB
Document
General
Full URL
https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
92a8b00afe6be1a76ebeb2dbcca825bb3bb725048297ed2bc4131b6df7e3da1b
Security Headers
Name Value
Content-Security-Policy frame-ancestors DENY
Strict-Transport-Security max-age=15724800
X-Content-Security-Policy frame-ancestors DENY
X-Frame-Options DENY

Request headers

Host
personal.help.royalmail.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
none
Sec-Fetch-Mode
navigate
Sec-Fetch-User
?1
Sec-Fetch-Dest
document
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:14 GMT
Server
Apache
Strict-Transport-Security
max-age=15724800
Vary
User-Agent,Accept-Encoding
X-Content-Security-Policy
frame-ancestors DENY
Content-Security-Policy
frame-ancestors DENY
X-Frame-Options
DENY
Cache-Control
private, max-age=180, must-revalidate
Set-Cookie
cp_session=fUnoB5zqHZQu0yAOMMkVHrp_2fKHh070opo6Smt3ST2OVrPohMwF53EdUVNTvHcAZxnxDU9tlz4ws4vE59iaR9x5EY6Ho45zz_cL3OSGZy5z6HM1JTls5XpmHm879BJ1mqoDCv9u89PDOZGwRm9Fr9OMjeDfoAcDmvH~Zl8HP2OCtsSNMP_B~2muaW46Xo3w1mz3nsKK~6ZYD0Wdn5BP7D83Ov1qgjUtAUdX5oaxXaMUjvNbc8UNz1tTAvRrcJKXSJ4YxoAbIIigePUTDgDaX_gA24n5wteOkeorfOJAE49MbF66AlPxaHo6G_o7g41a6rHrlL32dEKNkUULVV7KDiRbcx5FUDxu3E4KEm_uuDTWTcRbAXWbVhdmrNjn8WmM2zBMOgNfvTmLy1BglpPKwpQKSW3UE1Zkyfb2yzhQgbks~DGbBkUW1e69H8uNm0Q0~ZY4K4dvhD26_6pEiYiAhxP8QdSlmREwAhRJ0_ueJwyaHG_odfN35rzctzMdrgUSk_WCpqLWFzjinh7AvVxKTXK4JcJe~or1TS; path=/; httponly; SameSite=None; Secure
RNT-Time
D=393619 t=1619676674045706
RNT-Machine
0.64
Content-Encoding
gzip
Content-Length
30368
Keep-Alive
timeout=15, max=100
Connection
Keep-Alive
Content-Type
text/html; charset=UTF-8
rmg_template.themes.standard.SITE.css
personal.help.royalmail.com/euf/generated/optimized/1616447567/templates/
45 KB
9 KB
Stylesheet
General
Full URL
https://personal.help.royalmail.com/euf/generated/optimized/1616447567/templates/rmg_template.themes.standard.SITE.css
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
7bf260a4872960e57e187854d9f9763be2319aa0ec9ff6d22d8f69860c08facf

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
personal.help.royalmail.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
Cookie
cp_session=fUnoB5zqHZQu0yAOMMkVHrp_2fKHh070opo6Smt3ST2OVrPohMwF53EdUVNTvHcAZxnxDU9tlz4ws4vE59iaR9x5EY6Ho45zz_cL3OSGZy5z6HM1JTls5XpmHm879BJ1mqoDCv9u89PDOZGwRm9Fr9OMjeDfoAcDmvH~Zl8HP2OCtsSNMP_B~2muaW46Xo3w1mz3nsKK~6ZYD0Wdn5BP7D83Ov1qgjUtAUdX5oaxXaMUjvNbc8UNz1tTAvRrcJKXSJ4YxoAbIIigePUTDgDaX_gA24n5wteOkeorfOJAE49MbF66AlPxaHo6G_o7g41a6rHrlL32dEKNkUULVV7KDiRbcx5FUDxu3E4KEm_uuDTWTcRbAXWbVhdmrNjn8WmM2zBMOgNfvTmLy1BglpPKwpQKSW3UE1Zkyfb2yzhQgbks~DGbBkUW1e69H8uNm0Q0~ZY4K4dvhD26_6pEiYiAhxP8QdSlmREwAhRJ0_ueJwyaHG_odfN35rzctzMdrgUSk_WCpqLWFzjinh7AvVxKTXK4JcJe~or1TS
Connection
keep-alive
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:14 GMT
Content-Encoding
gzip
Last-Modified
Mon, 22 Mar 2021 21:13:31 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
text/css
RNT-Time
D=2461 t=1619676674621176
RNT-Machine
0.80
Cache-Control
max-age=900
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=15, max=86
Content-Length
8835
Expires
Thu, 29 Apr 2021 06:26:14 GMT
detail.themes.standard.SITE.css
personal.help.royalmail.com/euf/generated/optimized/1616447567/pages/answers/
123 B
543 B
Stylesheet
General
Full URL
https://personal.help.royalmail.com/euf/generated/optimized/1616447567/pages/answers/detail.themes.standard.SITE.css
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
88b815a21cd0034f104f4f3d1d31d4aaad55306ee2b2c7d4572e32d3771514ba

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
personal.help.royalmail.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
Cookie
cp_session=fUnoB5zqHZQu0yAOMMkVHrp_2fKHh070opo6Smt3ST2OVrPohMwF53EdUVNTvHcAZxnxDU9tlz4ws4vE59iaR9x5EY6Ho45zz_cL3OSGZy5z6HM1JTls5XpmHm879BJ1mqoDCv9u89PDOZGwRm9Fr9OMjeDfoAcDmvH~Zl8HP2OCtsSNMP_B~2muaW46Xo3w1mz3nsKK~6ZYD0Wdn5BP7D83Ov1qgjUtAUdX5oaxXaMUjvNbc8UNz1tTAvRrcJKXSJ4YxoAbIIigePUTDgDaX_gA24n5wteOkeorfOJAE49MbF66AlPxaHo6G_o7g41a6rHrlL32dEKNkUULVV7KDiRbcx5FUDxu3E4KEm_uuDTWTcRbAXWbVhdmrNjn8WmM2zBMOgNfvTmLy1BglpPKwpQKSW3UE1Zkyfb2yzhQgbks~DGbBkUW1e69H8uNm0Q0~ZY4K4dvhD26_6pEiYiAhxP8QdSlmREwAhRJ0_ueJwyaHG_odfN35rzctzMdrgUSk_WCpqLWFzjinh7AvVxKTXK4JcJe~or1TS
Connection
keep-alive
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:14 GMT
Content-Encoding
gzip
Last-Modified
Mon, 22 Mar 2021 21:13:31 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
text/css
RNT-Time
D=1772 t=1619676674645942
RNT-Machine
0.95
Cache-Control
max-age=900
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=15, max=100
Content-Length
130
Expires
Thu, 29 Apr 2021 06:26:14 GMT
detail.themes.standard.css
personal.help.royalmail.com/euf/generated/optimized/1616447567/pages/answers/
37 KB
7 KB
Stylesheet
General
Full URL
https://personal.help.royalmail.com/euf/generated/optimized/1616447567/pages/answers/detail.themes.standard.css
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
fa1274bc65f43e1f01bec1468c0f7169d82ccddba532c579284e07d589f31a05

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
personal.help.royalmail.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
Cookie
cp_session=fUnoB5zqHZQu0yAOMMkVHrp_2fKHh070opo6Smt3ST2OVrPohMwF53EdUVNTvHcAZxnxDU9tlz4ws4vE59iaR9x5EY6Ho45zz_cL3OSGZy5z6HM1JTls5XpmHm879BJ1mqoDCv9u89PDOZGwRm9Fr9OMjeDfoAcDmvH~Zl8HP2OCtsSNMP_B~2muaW46Xo3w1mz3nsKK~6ZYD0Wdn5BP7D83Ov1qgjUtAUdX5oaxXaMUjvNbc8UNz1tTAvRrcJKXSJ4YxoAbIIigePUTDgDaX_gA24n5wteOkeorfOJAE49MbF66AlPxaHo6G_o7g41a6rHrlL32dEKNkUULVV7KDiRbcx5FUDxu3E4KEm_uuDTWTcRbAXWbVhdmrNjn8WmM2zBMOgNfvTmLy1BglpPKwpQKSW3UE1Zkyfb2yzhQgbks~DGbBkUW1e69H8uNm0Q0~ZY4K4dvhD26_6pEiYiAhxP8QdSlmREwAhRJ0_ueJwyaHG_odfN35rzctzMdrgUSk_WCpqLWFzjinh7AvVxKTXK4JcJe~or1TS
Connection
keep-alive
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:14 GMT
Content-Encoding
gzip
Last-Modified
Mon, 22 Mar 2021 21:13:31 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
text/css
RNT-Time
D=2683 t=1619676674646206
RNT-Machine
0.74
Cache-Control
max-age=900
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=15, max=100
Content-Length
6457
Expires
Thu, 29 Apr 2021 06:26:14 GMT
font-awesome.css
personal.help.royalmail.com/euf/assets/themes/standard/font-awesome/
29 KB
6 KB
Stylesheet
General
Full URL
https://personal.help.royalmail.com/euf/assets/themes/standard/font-awesome/font-awesome.css
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
900af2eebe872aa84092858ca116c6d6ef31dd0abb4d6390e1b5c7ced8c4900c

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
personal.help.royalmail.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
Cookie
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Connection
keep-alive
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:14 GMT
Content-Encoding
gzip
Last-Modified
Sat, 30 Apr 2016 03:43:54 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
text/css
RNT-Time
D=2319 t=1619676674658154
RNT-Machine
0.81
Cache-Control
max-age=900
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=15, max=90
Content-Length
5782
Expires
Thu, 29 Apr 2021 06:26:14 GMT
defaults.css
www.royalmail.com/modules/system/
695 B
559 B
Stylesheet
General
Full URL
https://www.royalmail.com/modules/system/defaults.css
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.24 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
a2-16-186-24.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
2cef634fb6dfcceb51571a4b749c12efaf541bf7c69f40f55c99da587b8c8bb1
Security Headers
Name Value
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://personal.help.royalmail.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

x-cache-rule
ZStaticMaxAge
content-encoding
br
last-modified
Thu, 29 Apr 2021 05:15:57 GMT
server
Akamai Resource Optimizer
date
Thu, 29 Apr 2021 06:11:14 GMT
x-frame-options
SAMEORIGIN
content-type
text/css
cache-control
max-age=83183
x-cache-info
caching
server-timing
cdn-cache; desc=HIT, edge; dur=9
accept-ranges
bytes
content-length
282
expires
Fri, 30 Apr 2021 05:17:37 GMT
system.css
www.royalmail.com/modules/system/
10 KB
3 KB
Stylesheet
General
Full URL
https://www.royalmail.com/modules/system/system.css
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.24 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
a2-16-186-24.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
a36b6c2f36092f94474e3cf9020b6c8541b51396a4229ca4fa27400948e9aa62
Security Headers
Name Value
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://personal.help.royalmail.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

x-cache-rule
ZStaticMaxAge
content-encoding
br
last-modified
Thu, 29 Apr 2021 05:10:06 GMT
server
Akamai Resource Optimizer
date
Thu, 29 Apr 2021 06:11:14 GMT
x-frame-options
SAMEORIGIN
content-type
text/css
cache-control
max-age=82706
x-cache-info
caching
server-timing
cdn-cache; desc=HIT, edge; dur=6
accept-ranges
bytes
content-length
2317
expires
Fri, 30 Apr 2021 05:09:40 GMT
system-menus.css
www.royalmail.com/modules/system/
870 B
532 B
Stylesheet
General
Full URL
https://www.royalmail.com/modules/system/system-menus.css
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
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H2
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Akamai Resource Optimizer
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Akamai Resource Optimizer
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Akamai Resource Optimizer
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H2
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server
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acs.js
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Response headers

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Response headers

Date
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Request headers

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Response headers

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Date
Thu, 29 Apr 2021 06:11:15 GMT
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HTTP/1.1
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Response headers

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URL: https://personal.help.royalmail.com/euf/assets/themes/standard/font-awesome/font-awesome.css
Protocol
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*/*
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Sec-Fetch-Dest
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Cookie
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User-Agent
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Response headers

Date
Thu, 29 Apr 2021 06:11:15 GMT
Last-Modified
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Server
Apache
Content-Type
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RNT-Time
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RNT-Machine
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Cache-Control
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www.royalmail.com/sites/all/themes/royalmail2012/img/icon/
102 B
348 B
Image
General
Full URL
https://www.royalmail.com/sites/all/themes/royalmail2012/img/icon/newwin-red-13-12.png
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.24 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
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Software
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Security Headers
Name Value
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Request headers

Referer
https://personal.help.royalmail.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

x-cache-rule
ZStaticMaxAge
last-modified
Tue, 06 Apr 2021 22:33:58 GMT
date
Thu, 29 Apr 2021 06:11:15 GMT
x-frame-options
SAMEORIGIN
content-type
image/png
cache-control
max-age=1209600
x-cache-info
caching
server-timing
cdn-cache; desc=HIT, edge; dur=2
content-length
102
expires
Thu, 13 May 2021 06:11:15 GMT
newwin-white-13-12.png
www.royalmail.com/sites/all/themes/royalmail2012/img/icon/
146 B
393 B
Image
General
Full URL
https://www.royalmail.com/sites/all/themes/royalmail2012/img/icon/newwin-white-13-12.png
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.24 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
a2-16-186-24.deploy.static.akamaitechnologies.com
Software
/
Resource Hash
c74669b4279118393361a47cf3b3b245d573c2e5ce0099f84563f765ea7f15ab
Security Headers
Name Value
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://personal.help.royalmail.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

x-cache-rule
ZStaticMaxAge
last-modified
Tue, 06 Apr 2021 22:34:15 GMT
date
Thu, 29 Apr 2021 06:11:15 GMT
x-frame-options
SAMEORIGIN
content-type
image/png
cache-control
max-age=1209600
x-cache-info
caching
server-timing
cdn-cache; desc=HIT, edge; dur=1
content-length
146
expires
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utag.v.js
tags.tiqcdn.com/utag/tiqapp/
2 B
202 B
Script
General
Full URL
https://tags.tiqcdn.com/utag/tiqapp/utag.v.js?a=royalmail/main/202104221303&cb=1619676675237
Requested by
Host: tags.tiqcdn.com
URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
23.79.152.104 Frankfurt am Main, Germany, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a23-79-152-104.deploy.static.akamaitechnologies.com
Software
AkamaiNetStorage /
Resource Hash
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Request headers

Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Thu, 29 Apr 2021 06:11:15 GMT
last-modified
Thu, 14 Apr 2016 16:57:51 GMT
server
AkamaiNetStorage
etag
"7bc0ee636b3b83484fc3b9348863bd22:1460653071"
content-type
application/x-javascript
cache-control
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accept-ranges
bytes
content-length
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expires
Thu, 29 Apr 2021 06:21:15 GMT
Chevin_Bold.woff
personal.help.royalmail.com/euf/assets/fonts/Chevin_Bold/
35 KB
35 KB
Font
General
Full URL
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Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/euf/generated/optimized/1616447567/pages/answers/detail.themes.standard.css
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
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Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Origin
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Accept-Encoding
gzip, deflate, br
Host
personal.help.royalmail.com
Accept-Language
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User-Agent
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Sec-Fetch-Mode
cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
font
Referer
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Cookie
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Connection
keep-alive
Origin
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Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:15 GMT
Last-Modified
Sat, 28 Jan 2017 20:32:10 GMT
Server
Apache
Content-Type
application/x-font-woff
RNT-Time
D=1218 t=1619676675280739
RNT-Machine
0.78
Cache-Control
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Connection
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Accept-Ranges
bytes
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Content-Length
35501
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treeview.js
personal.help.royalmail.com/euf/core/3.6/js/5.174/min/modules/ui/
5 KB
2 KB
Script
General
Full URL
https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/modules/ui/treeview.js
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/RightNow.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
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Software
Apache /
Resource Hash
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Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
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personal.help.royalmail.com
Accept-Language
en-US
User-Agent
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Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
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Cookie
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Connection
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Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:15 GMT
Content-Encoding
gzip
Last-Modified
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Server
Apache
Vary
Accept-Encoding
Content-Type
application/x-javascript
RNT-Time
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RNT-Machine
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Cache-Control
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Connection
Keep-Alive
Accept-Ranges
bytes
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Content-Length
1731
Expires
Sat, 29 May 2021 06:11:15 GMT
treeviewdialog.js
personal.help.royalmail.com/euf/core/3.6/js/5.174/min/modules/ui/
4 KB
2 KB
Script
General
Full URL
https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/modules/ui/treeviewdialog.js
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/RightNow.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
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Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
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Accept-Language
en-US
User-Agent
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Sec-Fetch-Mode
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Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
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Cookie
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Connection
keep-alive
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:15 GMT
Content-Encoding
gzip
Last-Modified
Fri, 17 Jul 2020 19:14:44 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
application/x-javascript
RNT-Time
D=1243 t=1619676675425817
RNT-Machine
0.76
Cache-Control
max-age=2592000
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=15, max=99
Content-Length
1479
Expires
Sat, 29 May 2021 06:11:15 GMT
treeviewdropdown.js
personal.help.royalmail.com/euf/core/3.6/js/5.174/min/modules/ui/
2 KB
1 KB
Script
General
Full URL
https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/modules/ui/treeviewdropdown.js
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/RightNow.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
6ad2146caa3641c7d4e30ca42f6836777e3113eef7c4113a5de4a264951c6b93

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
personal.help.royalmail.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
Cookie
OPT_IN_CONSENT=OPT-IN-CC; cookie_msg=viewed; OPT_IN_TEMP=OPT-IN-TEMP-Cookie
Connection
keep-alive
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:15 GMT
Content-Encoding
gzip
Last-Modified
Sat, 31 Oct 2020 06:47:00 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
application/x-javascript
RNT-Time
D=2564 t=1619676675425831
RNT-Machine
0.68
Cache-Control
max-age=2592000
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=15, max=96
Content-Length
841
Expires
Sat, 29 May 2021 06:11:15 GMT
r
www.rnengage.com/api/1/ Frame EC71
43 B
230 B
Image
General
Full URL
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Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/app/answers/detail/a_id/146
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
23.32.124.100 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
a23-32-124-100.deploy.static.akamaitechnologies.com
Software
/
Resource Hash
98b3d9d20e032f90aca49e9b116225d539ff6fbdb7e42c3c363f63896ac03d2a

Request headers

Referer
https://personal.help.royalmail.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Pragma
No-cache
RNT-Machine
0.34
Cache-Control
No-store
Connection
keep-alive
Date
Thu, 29 Apr 2021 06:11:15 GMT
Content-Length
43
Content-Type
image/gif
gallery-treeview-min.js
personal.help.royalmail.com/rnt/rnw/yui_3.18/gallery-treeview/
33 KB
10 KB
Script
General
Full URL
https://personal.help.royalmail.com/rnt/rnw/yui_3.18/gallery-treeview/gallery-treeview-min.js
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/RightNow.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.152 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
vippoolgb152.rightnowtech.com
Software
Apache /
Resource Hash
68d992e2ae32b978bab65b5392dc460da82319f4aca4ef84387f13cc6964afff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
personal.help.royalmail.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
Cookie
OPT_IN_CONSENT=OPT-IN-CC; cookie_msg=viewed; OPT_IN_TEMP=OPT-IN-TEMP-Cookie
Connection
keep-alive
Referer
https://personal.help.royalmail.com/app/answers/detail/a_id/146
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:15 GMT
Content-Encoding
gzip
Last-Modified
Wed, 10 Jan 2018 22:37:00 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
application/x-javascript
RNT-Time
D=4885 t=1619676675522029
RNT-Machine
0.96
Cache-Control
max-age=2592000
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=15, max=90
Content-Length
9470
Expires
Sat, 29 May 2021 06:11:15 GMT
widget-child-min.js
personal.widget.custhelp.com/ci/cache/yuiCombo/3.18.1/widget-child/
2 KB
1 KB
Script
General
Full URL
https://personal.widget.custhelp.com/ci/cache/yuiCombo/3.18.1/widget-child/widget-child-min.js
Requested by
Host: personal.help.royalmail.com
URL: https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/RightNow.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
74.117.207.68 London, United Kingdom, ASN7160 (NETDYNAMICS, US),
Reverse DNS
widgetvipgb01.rightnowtech.com
Software
Apache /
Resource Hash
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Request headers

Referer
https://personal.help.royalmail.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Thu, 29 Apr 2021 06:11:15 GMT
Content-Encoding
gzip
RNT-CTime
D=54721 t=1604698331088318
Age
14978344
RNT-Machine
0.82
Connection
Keep-Alive
Content-Length
837
Last-Modified
Fri, 06 Nov 2020 09:32:11 GMT
Server
Apache
Vary
Accept-Encoding
Content-Type
application/javascript; charset=utf-8
RNT-Time
D=52542 t=1604698331088621
Cache-Control
max-age=315360000, public
RNT-CMachine
0.31
Keep-Alive
timeout=15, max=4
Expires
Fri, 03 Nov 2034 09:32:11 GMT
r
www.rnengage.com/api/1/ Frame EC71
43 B
230 B
Image
General
Full URL
https://www.rnengage.com/api/1/r?Z=FZww28PJ9&s=*uy1fG9p&uh=66b03d1b&uc=personal.help.royalmail.com%2Fapp%2Fanswers%2Fdetail%2Fa_id%2F146&b=ca96401&i=royalmail%3Apersonal&f=rnw&p=Customer%20Portal&v=20.5.0.1-b174-sp5&e=Jwzv-cEU&%230:redirectCount=0&%230:navType=0&n=script-page,load,i,2024
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
23.32.124.100 Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
a23-32-124-100.deploy.static.akamaitechnologies.com
Software
/
Resource Hash
98b3d9d20e032f90aca49e9b116225d539ff6fbdb7e42c3c363f63896ac03d2a

Request headers

Referer
https://personal.help.royalmail.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Pragma
No-cache
RNT-Machine
0.33
Cache-Control
No-store
Connection
keep-alive
Date
Thu, 29 Apr 2021 06:11:17 GMT
Content-Length
43
Content-Type
image/gif

Verdicts & Comments Add Verdict or Comment

62 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| onbeforexrselect object| ontransitionrun object| ontransitionstart object| ontransitioncancel object| cookieStore function| showDirectoryPicker function| showOpenFilePicker function| showSaveFilePicker boolean| originAgentCluster object| trustedTypes boolean| crossOriginIsolated function| $ function| jQuery object| Drupal undefined| IEHoverPseudo string| breadTrail function| randomPromo function| navtidy function| ietidy function| eqheight function| browser function| validateSearch object| php_variables object| utag_data function| tealium_tag_overlay object| s boolean| utag_condload object| consent object| path string| redirect string| dlp undefined| firejQueryTealium undefined| jQueryTealium object| utag function| e function| readCookie boolean| __tealium_twc_switch function| trackOverlay object| utag_cfg_ovrd object| cookieFilter object| today number| date number| month number| year string| formTrackingPageName function| Visitor object| __TEALIUM function| targetPageParamsAll function| targetPageParams undefined| id_Country object| YUI_config function| YUI object| RightNow function| EJS object| _rnq string| _yuid object| Custom boolean| hasDuplicate object| cookie_page object| popup object| link

3 Cookies

Domain/Path Name / Value
.royalmail.com/ Name: OPT_IN_TEMP
Value: OPT-IN-TEMP-Cookie
.royalmail.com/ Name: cookie_msg
Value: viewed
.royalmail.com/ Name: OPT_IN_CONSENT
Value: OPT-IN-CC

11 Console Messages

Source Level URL
Text
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
setting the cookie utag_main
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
setting the cookie utag_main
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
blocking the cookie channelflow
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
blocking the cookie channeloriginator
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
blocking the cookie channelcloser
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
setting the cookie utag_main
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
blocking the cookie _tpsample
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
setting the cookie OPT_IN_CONSENT
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
setting the cookie cookie_msg
console-api warning URL: https://personal.help.royalmail.com/euf/core/3.6/js/5.174/min/RightNow.js(Line 14)
Message:
yui: NOT loaded: php_variables
console-api log URL: https://tags.tiqcdn.com/utag/royalmail/main/prod/utag.js(Line 248)
Message:
setting the cookie OPT_IN_TEMP

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Content-Security-Policy frame-ancestors DENY
Strict-Transport-Security max-age=15724800
X-Content-Security-Policy frame-ancestors DENY
X-Frame-Options DENY

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

personal.help.royalmail.com
personal.widget.custhelp.com
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