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Loco Main menu
 * About
 * Plans
 * Contact
 * Register
 * Sign in

 * Help & support
 * Accounts and pricing


CLOSING YOUR ACCOUNT




HOW TO LEAVE LOCO AND HAVE ALL YOUR DATA DESTROYED

You can initiate the closing of your account from the Account dropdown in the
top-right of your dashboard.

Click "Account settings" or "Personal profile" from the dropdown menu at the top
right of the main dashboard. Then select the "Privacy" tab and click "Delete
your account". Tick the confirmation checkbox and click the "Delete" button to
request permanent account closure. Submitting this form will immediately disable
your account and begin destroying your data irreversibly.

Alternatively you can request the closure of your account by contacting us while
logged in to the account you wish to close. Once we've received your request
we'll begin the same data deletion process as above. We guarantee to do this
within 30 days, but it will usually be much quicker.


DELETION AND RETENTION

We guarantee to destroy your data as far as legally and physically possible
within 30 days. The reality is that most of your data will be wiped from our
active system much more quickly than that, usually within a few hours.

There may be remnants of data that will take longer to expire (such as log file
entries, and data backups). It's also possible that some of your data is subject
to a retention period for legal reasons (such as tax records). See our terms and
conditions and privacy policy for full details on data destruction and
retention.


EMAIL SUPPRESSION LIST

We always delete your email address when you close your account, but this alone
isn't enough to prevent others from giving us your address in future. That could
happen if someone registered for Loco using your address, or someone invited you
to join their project.

If you tick the option that says "Prevent others from inviting me in future" we
will add you to our email suppression list. Our system will refuse to process
any email address on this list. We don't store actual email addresses in our
suppression list, we store an irreversible hash that is used to verify whether
an address presented to us is blocked.


PROJECT DATA

If you're the owner of any collaborative translation projects, you won't be able
to close your account until you've deleted them. This is done by finding the
project in your team dashboard and clicking its trash icon.

We ask you to delete your projects first to ensure against accidental deletion
of data to which other team members might need continued access. If you want to
close your account without deleting your projects, transfer them to a new owner
before deleting your account.

In the case where an inactive account has been automatically deleted we may
delete all project data along with it unless we are able to contact another
account administrator to initiate a transfer of ownership. Please ensure you and
your colleagues can receive emails from Loco to protect against unwanted data
removal.


API ACCESS

Note that API keys belong to users. That means that keys belonging to deleted
users will stop working immediately they are removed. The same is true of users
leaving a project. When a user no longer has access, their key no longer has
access.

 * If you have shared your keys with colleagues, advise them to generate their
   own before your account is removed.
 * If your keys are published into program code, be sure to replace them with
   keys from an active account before deleting yours.


AUTOMATIC CLOSURES

To minimise the amount of data we store unnecessarily, we routinely delete
accounts that are not accessed for long periods of time. In these cases we will
email you with an expiry date and give you the opportunity to keep your account
open. If you don't log in by the expiry date your account will be deleted in
exactly the same way as if you had actioned it yourself.

If you wish to have your account deleted earlier than the expiry date, or be
added to our suppression list you are free to log in and close the account
yourself using the method outlined above.

If you abandon an account containing no data (other than your name and email
address) we may disable it without notifying you. This will result in no data
loss and will not prevent you signing up again.


ORPHANED ACCOUNTS

We will attempt to notify account administrators when the original owner of an
account is removed from our system. This provides an opportunity for existing
team members to assume ownership and avoid deletion of project data. See
Transferring account ownership for full details.

Last updated 01 Dec, 2020 by Tim Whitlock


IN THIS SECTION:

 * Account plans
 * Account quotas
 * Account teams
 * Changing ownership
 * Email addresses
 * Locked accounts
 * Logging in
 * Making payments
 * Profile visibility
 * Single sign-on
 * Two-factor authentication

 * About Loco
 * What is Loco?
 * Help & Support
 * Get in touch
 * Follow us on Twitter

 * Useful stuff
 * Developer API
 * Online PO editor
 * iOS ↔ Android strings
 * Language pack converter

 * Boring stuff
 * Terms of service
 * Privacy notice
 * We use cookies
 * © 2023 White Interactive Ltd

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