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Submitted URL: http://www.tomjames.com/Privacy-Policy.aspx
Effective URL: https://www.tomjames.com/privacy-policy.aspx
Submission: On December 05 via api from US — Scanned from DE
Effective URL: https://www.tomjames.com/privacy-policy.aspx
Submission: On December 05 via api from US — Scanned from DE
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<p> Cookie Notice: This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies.
<a href="/privacy-policy.aspx#cookies">Please read our Cookie Notice for more information on the cookies we use.</a>
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<h1>Tom James Privacy Policy</h1>
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<div class="white-section justify" style="max-width:60%;">
<p class="justify">This privacy policy describes how Tom James Company (Tom James Co) collects and uses the personal information you provide on our web site www.tomjames.com. It also describes the choices available to you regarding our use
of your personal information and how you can access and update this information.</p>
<h4 class="left">Information Collection and Use</h4>
<p class="justify">We collect the following personal information from you:</p>
<ul type="disc">
<li>Contact Information such as name, email address, mailing address, phone number</li>
<li>Billing Information such as credit card number, and billing address</li>
<li>Unique Identifiers such as user name, account number, password</li>
</ul>
<p class="justify">We use this information to:</p>
<ul type="disc" class="justify">
<li>Fulfill your order</li>
<li>Send you an order confirmation</li>
<li>Send you requested product or service information</li>
<li>Send product updates</li>
<li>Respond to customer service requests</li>
<li>Administer your account</li>
<li>Send you a catalog</li>
<li>Send you a newsletter</li>
<li>Send you marketing communications</li>
<li>Respond to your questions and concerns</li>
<li>Improve our web site and marketing efforts</li>
</ul>
<h4 class="left">Information Sharing</h4>
<p class="justify">We will only share your personal information with third parties in the ways that are described in this privacy policy. We do not sell your personal information to third parties.</p>
<p class="justify">We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, payment processing or email service provider. These companies are authorized
to use your personal information only as necessary to provide these services to us.</p>
<p class="justify">We may also disclose your personal information, as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect
your safety or the safety of others, investigate fraud, or respond to a government request, to any third party with your prior consent to do so.</p>
<p class="justify">If Tom James Co is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice on our web site of any change in ownership or uses of your personal
information, as well as any choices you may have regarding your personal information.</p>
<h4 class="left">User Access and Choice</h4>
<p class="justify">If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, remove or deactivate it by making the change on our member information page or by contacting
customer support. We will respond to any requests for access to personal information within 30 days.</p>
<p class="justify">We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements.</p>
<p class="justify">Opt-out Preferences - If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or
marketing emails by following the unsubscribe instructions included in these emails, <a class="bodylink" href="/contact/mail-options.aspx"><strong>visiting our Mail Settings page</strong></a> or contact us at the information
below.</p>
<a id="cookies"></a>
<h4 class="left">Tracking Technologies / Cookies</h4>
<p class="justify">Technologies such as: cookies, beacons, tags and scripts are used by Tom James Company and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends,
administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as
well as aggregated basis.</p>
<p class="justify">We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session cookies are used on the site to remember your login session. A persistent cookie remains on your hard
drive for an extended period of time. Persistent cookies are used on the on the site to remember your regional preferences of the site. You can remove persistent cookies by following directions provided in your Internet browser’s “help”
directory.</p>
<p class="justify">If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited. Session ID cookies are used on the site to complete the shopping cart checkout
process and to allow you to sign on and access your profile.</p>
<p class="justify">As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to
gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.</p>
<p class="justify">Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may
offer their own management tools for removing HTML5 LSOs.</p>
<h4 class="left">Behavioral Targeting / Re-targeting</h4>
<p class="justify">We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your
activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may
opt-out by clicking <a class="bodylink" target="_blank" href="http://www.aboutads.info/choices/">http://www.aboutads.info/choices/</a>. If located in the European Union visit
<a class="bodylink" target="_blank" href="http://www.youronlinechoices.eu">http://www.youronlinechoices.eu</a> or if located in Australia visit
<a class="bodylink" target="_blank" href="http://www.youronlinechoices.com.au/">http://www.youronlinechoices.com.au/</a>. Please note this does not opt you out of being served ads. You will continue to receive generic ads.</p>
<h4 class="left">3rd Party Tracking</h4>
<p class="justify">The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking
utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images,
and scripts that help them better manage content on our site. We do not tie the information gathered to personally identifiable information.</p>
<h4 class="left">Security</h4>
<p class="justify">The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket
layer technology (SSL).</p>
<p class="justify">We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic
storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, please contact us at the information below.</p>
<h4 class="left">Additional Information</h4>
<p class="justify">Links to 3rd Party Sites - Our site includes links to other web sites whose privacy practices may differ from those of Tom James Co. If you submit personal information to any of those sites, your information is governed
by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.<br><br> Testimonials - We display personal testimonials of satisfied customers on our site in addition to other endorsements. With
your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us. </p>
<p class="justify">Social Media Widgets - Our web site includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect
your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your
interactions with these features are governed by the privacy policy of the company providing it.</p>
<p class="justify">Anytime you post on our blog, please be aware that you are posting using a third party application and we have no access or control over this information. To request removal of your personal information from our blog, you
can either log into the third party application and remove your comment or you can contact the appropriate third party application. Your interaction with these features is governed by the privacy policy of the company providing it.</p>
<a id="CCPA"></a><br><br>
<h4 class="left">California Consumer Privacy Act (CCPA)<br><small style="font-size:.5em;">Last Updated January 1, 2021</small></h4>
<p style="font-weight:bold;">The Personal Information We Collect and Disclose</p>
<p> The chart below shows the categories of Personal Information we collect or "may collect"; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected;
the business purpose(s) for which that category of Personal Information is collected; and all types of third parties with whom that category of Personal Information is shared. As this chart shows, we disclose certain Personal Information
to third parties for a business purpose. This information covers the past 12 months. </p>
<p> We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice. </p>
<table cellpadding="5" cellspacing="0" border="1">
<tbody>
<tr>
<th align="center" style="width:20%;"> Categories of Personal Information </th>
<th align="center" style="width:20%;"> Examples </th>
<th align="center" style="width:20%;"> Types of Sources from which this Category of Personal Information Is Collected </th>
<th align="center" style="width:20%;"> Business Purpose(s) for Collection </th>
<th align="center" style="width:20%;"> Types of Third Parties with Whom this Category of Personal Information Is Sold and/or Disclosed </th>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Unique identifiers </td>
<td align="left" style="width:20%;"> Name, address, telephone, email, account name </td>
<td align="left" style="width:20%;"> Consumers directly, consumer data resellers, social networking applications </td>
<td align="left" style="width:20%;"> Marketing, order fulfillment </td>
<td align="left" style="width:20%;"> Third party mass email providers </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Government ID number </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Physical description </td>
<td align="left" style="width:20%;"> Custom clothing measurements </td>
<td align="left" style="width:20%;"> Consumers directly </td>
<td align="left" style="width:20%;"> Required for custom clothing </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Financial information </td>
<td align="left" style="width:20%;"> Credit or debit card numbers </td>
<td align="left" style="width:20%;"> Consumers directly </td>
<td align="left" style="width:20%;"> Payments on account </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Health/medical information </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Insurance information </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Protected class data </td>
<td align="left" style="width:20%;"> Birth Date </td>
<td align="left" style="width:20%;"> Consumers directly </td>
<td align="left" style="width:20%;"> Marketing, enhanced customer relationships </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Purchase history </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Biometric data </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Internet activity </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Geolocation data </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Audio, visual, olfactory information </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Employment information </td>
<td align="left" style="width:20%;"> Title, company name, company address, company phone </td>
<td align="left" style="width:20%;"> Consumers directly, consumer data resellers, social networking applications </td>
<td align="left" style="width:20%;"> Marketing, appointment setting (selling, measuring, fitting and delivery), deliveries </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Education information </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
<tr>
<td align="left" style="width:20%;font-weight:bold;"> Inferences </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
<td align="left" style="width:20%;"> N/A </td>
</tr>
</tbody>
</table>
<p> You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are
circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory
requirements. We will notify you following submission of your request if this is the case. </p>
<ul>
<li> If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of sources providing that Personal Information; (3) the categories of third parties with whom we have shared that
Personal Information; and (4) the business purpose for collecting that Personal Information, click <a href="CCPA.aspx" style="font-weight:bold;">here</a> or call 800.298.7970. The link will take you to an interactive webform that you
can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request. </li>
<li> If you would like to request the specific pieces of Personal Information we collected about you, click <a href="CCPA.aspx" style="font-weight:bold;">here</a> or call 800.298.7970. The link will take you to an interactive webform that
you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request. </li>
<li> If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of Personal Information disclosed; (3) the categories of third parties to whom the information was disclosed; and (4) the
categories of Personal Information that were disclosed for a business purpose, click <a href="CCPA.aspx" style="font-weight:bold;">here</a> or call 800.298.7970. The link will take you to an interactive webform that you can complete and
submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request. </li>
</ul>
<p></p>
<p><strong>Verification</strong></p>
<p>To help maintain security around [customer/guest] information, we ask that you provide a few pieces of information about yourself. We will only use the information you provide to verify your identity and the Personal Information that is
relevant to your request. We will retain a record of your request, but we will not retain the information you provide beyond the period of time necessary to respond to your request.</p>
<p><strong>Non-Discrimination</strong></p>
<p>We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not
discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.</p>
<p><strong>Authorized Agents</strong></p>
<p>You may designate an authorized agent to exercise your rights under the CCPA on your behalf.</p>
<p> Pursuant to the CCPA: </p>
<ul>
<li>Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent.</li>
<li>You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf.</li>
<li>We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA. </li>
<li>Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided
with a power of attorney under California Probate Code sections 4000 to 4465.</li>
</ul>
<p></p>
<h4 class="left">GDPR Public Privacy Information</h4>
<p>Data controller: Tom James UK Ltd - 020 7367 7150</p>
<p>Tom James Company (“Tom James”, “The Organisation”) is committed to respecting the privacy of our employees across the world who entrust us with their personal information. In order to manage the employment relationship, Tom James will
collect, process, store, transfer, disclose, delete and use your data. Your data may be used internally or shared with a third party in certain circumstances. Tom James is committed to being transparent about the use of your data and to
meeting its data protection obligations. </p>
<p>Tom James Company entities covered by this policy are Oxxford Clothes, Individualized Shirts, English American, Measure Up, Gitman Brothers, Gitman Vintage, Coppley, Corbin Trousers, TJ Chile, H Freeman, Holland & Sherry, Holland
& Sherry Interiors, Holland and Sherry Bespoke, Clissold, and Crossville (collectively "Tom James Company").</p>
<p>As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data
protection obligations.</p>
<p style="font-weight:bold;">What information does the organisation collect?</p>
<p>The organisation collects and processes a range of information about you. This includes:</p>
<ul>
<li>your name, address and contact details, including email address and telephone number and your work address;</li>
<li>contact details of your spouse/ partner or assistant if you prefer us to liaise with them directly instead of yourself for booking appointments;</li>
<li>a record of our communications with you;</li>
<li>your shopping preferences, budget, suit and shirt styling preferences;</li>
<li>your marketing preferences and interest in certain promotional events or offers;</li>
<li>your measurements;</li>
<li>pictures we have taken of you, with your explicit consent;</li>
<li>your order and payment history with us;</li>
<li>referrals and references you have provided to us</li>
</ul>
<p>The organisation will not use your data for any purpose other than the purchase for which it was collected.</p>
<p style="font-weight:bold;">Where does your personal data come from?</p>
<p>The organisation collects this information in a variety of ways. Some will be provided directly by yourself. Additionally, it may come from social media platforms such as LinkedIn, where the information is in the public domain, or
internet searches that access information that is in the public domain. It may also come from non digial media in the public domain such as newspapers or trade publications. In some cases you may be referred to us by an existing client.
</p>
<p style="font-weight:bold;">Why does the organisation process personal data and the legal basis for doing so?</p>
<p>The Company will only process personal data where it has a legal basis for doing so. The company will review the personal data it holds on a regular basis to ensure it is being lawfully processed, and is accurate, relevant and up to
date. Before transferring personal data to a third party such as a supplier, the company will establish that it has a legal reason for making the transfer. </p>
<p>The legal bases that we use for processing personal data are:</p>
<ul>
<li>Contractual necessity – for example to deliver the clothing you have paid for</li>
<li>Compliance – fulfilment of a legal obligation</li>
<li>Express consent – where we process special categories of data such as photographs</li>
<li>Legitimate interest</li>
</ul>
<p>Where we process on the basis of legitimate interest as a reason for processing data, we apply the following 3 stage test to determine whether it is appropriate:</p>
<ul>
<li>Purpose – is there a legitimate reason for the processing?</li>
<li>Necessity – is the processing necessary for the purpose?</li>
<li>Balance test – is the legitimate interest overridden or not by the individual’s interests, rights or freedoms?</li>
</ul>
<p>We collect and process data from you for one or more of the following purposes:</p>
<ul>
<li>To identify potential clients and initiate contact with you;</li>
<li>To complete commercial transactions with you for the purchase of products or services we provide;</li>
<li>To fulfil a contract that we have entered into with you;</li>
<li>To manage any communication with you;</li>
<li>To ensure we are meeting your marketing preferences;</li>
<li>To ensure the safe operation of our underlying business infrastructure.</li>
</ul>
<p style="font-weight:bold;">Who has access to data?</p>
<p>Your information will be shared internally for the purposes of enabling us to provide you with the goods and services you have requested. This includes our customer services team, accounting employees, and factory personnel.</p>
<p>The organisation will not share your data with third parties, other than is required in order to fulfil the contract of your order with us such as with an external supplier; or as required for compliance purposes such as financial
auditing, or legal and regulatory authorities upon request.</p>
<p>Your data will be transferred outside the European Economic Area (EEA) for the purposes of product manufacture. Data is transferred outside the EEA on the basis of contractually agreed EU Commission approved standard clauses to be used
between controllers and processors. </p>
<p style="font-weight:bold;">How does the organisation protect data?</p>
<p>The organisation takes the security of your data seriously. It has internal technical and organisational measures in place to protect against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access, in
particular when the processing involves the transmission of data over a network; and against all other unlawful forms of processing. The security measures applied will be proportional to its sensitivity and potential harm to the
individual. For example, there are access controls both physically and electronically to information systems, software and paper documentation. Documents that may be shared are password protected to prevent unauthorised access. Additional
IT controls include encryption of data, remote access restrictions and restricted wireless networks. Data is minimised and not kept longer than necessary. Staff are trained in privacy management.</p>
<p style="font-weight:bold;">For how long does the organisation keep data?</p>
<p>Tom James has recommended retention periods for particular data some of which are enforced by legal or regulatory authorities. As a general rule, we will keep data for a maximum of 8 years when collected for the purpose of fulfilling a
contractual obligation, or for legal compliance such as VAT records. </p>
<p>If you have asked to put on our suppression list for marketing purposes, we will only retain the contact information required in order to actively identify you do not wish to be contacted going forward. </p>
<p style="font-weight:bold;">Your rights</p>
<p>As a data subject, you have a number of rights. Your rights are as follows: </p>
<ul>
<li><strong>The right to be informed</strong> with clear and transparent information about our data processing activities, as detailed in this privacy policy;</li>
<li><strong>Right to access</strong> and obtain a copy of your data on request free of charge. If there are exceptional circumstances that mean we can refuse to provide the information we will explain them;</li>
<li><strong>Right to rectification</strong> – we will rectify incorrect or incomplete data;</li>
<li><strong>Right to restrict processing</strong> – we will still hold the data but not process any further, in the event that the processing in unlawful, the data is inaccurate or the right to object is pending;</li>
<li><strong>Right to be “forgotten”</strong> (erasure) – you may request the deletion of your data where no overriding legitimate interest continues to exist;</li>
<li><strong>Right to object</strong> to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; processing is for the purpose of direct marketing, processing involves
automated decision making or profiling;</li>
<li><strong>Right to portability</strong> – you may request a copy of your personal data to be transferred to another data controller if it was originally processed on the basis of consent, by automated means and if based on the
fulfilment of a contractual obligation. </li>
</ul>
<p>If you would like to exercise any of these rights, please contact Joanna Colby – <a href="mailto:j.colby@tomjameseurope.com">j.colby@tomjameseurope.com</a> In order to process your request, we may ask you to provide proof of
identification.</p>
<p>If you feel the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.</p>
<p style="font-weight:bold;">Automated decision-making</p>
<p>Data processes are not based solely on automated decision-making.</p>
<p class="justify">Changes To This Policy - We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this site prior to the
change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.</p>
<h4 class="left">Contact Us</h4>
<p class="justify">Tom James Company<br> By email: <img src="localpics/operations_email.png" style="position:relative; top: 5px;" alt="operations email address"><br> By phone: 615.771.1122<br> By fax: 888.494.4846 </p>
<p class="justify">By regular mail:<br> Tom James Company<br> 263 Seaboard Lane<br> Franklin, TN 37067</p>
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<h3 class="black">WHAT OUR CUSTOMERS SAY</h3>
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<p itemprop="reviewBody"><em>"I have known Bob for 25 years and have purchased clothes from him during that time. A Tom James suit from Bob will outlast four or five from the other guys. Let him assemble a wardrobe for you, and regardless
of the occasion, you are assured to be one of the best dressed individuals in the room. Bob understands clothing styles, fabrics and construction. His service is outstanding."</em></p>
<p itemprop="author"><strong>Drew Turner</strong><br>Financial Advisor at Edward Jones</p>
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<h6> Tom James of Raleigh </h6>
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<p itemprop="reviewBody"><em>"I have relied on Chuck for business apparel for a long time. He has come to my home and office to deliver the suits, shirts and ties and make sure the color combinations are perfect. On one occasion I noticed
a small flaw on a new jacket. Chuck appeared at my door in a couple of hours, took possession of the garment and returned it two days later in perfect condition. Tom James is the answer to a busy guy's clothing needs, especially one
who can't stand to waste hours in a store getting pressured to buy."</em></p>
<p itemprop="author"><strong>Joe Campbell</strong></p>
<div class="review-copy right"><a href="/ChuckV'Soske" '=""><div class="bio-small"><img src="/pics/people/05001.jpg" class:'clip150'="" style="width:inherit" alt="Custom Clothier Chuck VSoske"></div></a>
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<h6>Clothier:</h6>
<h4 runat="server" class="left" itemprop="itemReviewed"><a href="/ChuckV'Soske">Chuck V'Soske</a></h4>
<h6> Tom James of Tucson </h6>
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Cookie Notice: This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our Cookie Notice for more information on the cookies we use. Get Started Men Women Ready-to-Wear Gift Cards Accessibilty How It Works -------------------------------------------------------------------------------- Men Women How It Works Locations Shop Accessibilty Get Started Put Tom James Under the Tree with a Gift Card! TOM JAMES PRIVACY POLICY This privacy policy describes how Tom James Company (Tom James Co) collects and uses the personal information you provide on our web site www.tomjames.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. INFORMATION COLLECTION AND USE We collect the following personal information from you: * Contact Information such as name, email address, mailing address, phone number * Billing Information such as credit card number, and billing address * Unique Identifiers such as user name, account number, password We use this information to: * Fulfill your order * Send you an order confirmation * Send you requested product or service information * Send product updates * Respond to customer service requests * Administer your account * Send you a catalog * Send you a newsletter * Send you marketing communications * Respond to your questions and concerns * Improve our web site and marketing efforts INFORMATION SHARING We will only share your personal information with third parties in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, payment processing or email service provider. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also disclose your personal information, as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any third party with your prior consent to do so. If Tom James Co is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. USER ACCESS AND CHOICE If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, remove or deactivate it by making the change on our member information page or by contacting customer support. We will respond to any requests for access to personal information within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Opt-out Preferences - If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, visiting our Mail Settings page or contact us at the information below. TRACKING TECHNOLOGIES / COOKIES Technologies such as: cookies, beacons, tags and scripts are used by Tom James Company and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session cookies are used on the site to remember your login session. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are used on the on the site to remember your regional preferences of the site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited. Session ID cookies are used on the site to complete the shopping cart checkout process and to allow you to sign on and access your profile. As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. BEHAVIORAL TARGETING / RE-TARGETING We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking http://www.aboutads.info/choices/. If located in the European Union visit http://www.youronlinechoices.eu or if located in Australia visit http://www.youronlinechoices.com.au/. Please note this does not opt you out of being served ads. You will continue to receive generic ads. 3RD PARTY TRACKING The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to personally identifiable information. SECURITY The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, please contact us at the information below. ADDITIONAL INFORMATION Links to 3rd Party Sites - Our site includes links to other web sites whose privacy practices may differ from those of Tom James Co. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit. Testimonials - We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us. Social Media Widgets - Our web site includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it. Anytime you post on our blog, please be aware that you are posting using a third party application and we have no access or control over this information. To request removal of your personal information from our blog, you can either log into the third party application and remove your comment or you can contact the appropriate third party application. Your interaction with these features is governed by the privacy policy of the company providing it. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) LAST UPDATED JANUARY 1, 2021 The Personal Information We Collect and Disclose The chart below shows the categories of Personal Information we collect or "may collect"; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and all types of third parties with whom that category of Personal Information is shared. As this chart shows, we disclose certain Personal Information to third parties for a business purpose. This information covers the past 12 months. We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice. Categories of Personal Information Examples Types of Sources from which this Category of Personal Information Is Collected Business Purpose(s) for Collection Types of Third Parties with Whom this Category of Personal Information Is Sold and/or Disclosed Unique identifiers Name, address, telephone, email, account name Consumers directly, consumer data resellers, social networking applications Marketing, order fulfillment Third party mass email providers Government ID number N/A N/A N/A N/A Physical description Custom clothing measurements Consumers directly Required for custom clothing N/A Financial information Credit or debit card numbers Consumers directly Payments on account N/A Health/medical information N/A N/A N/A N/A Insurance information N/A N/A N/A N/A Protected class data Birth Date Consumers directly Marketing, enhanced customer relationships N/A Purchase history N/A N/A N/A N/A Biometric data N/A N/A N/A N/A Internet activity N/A N/A N/A N/A Geolocation data N/A N/A N/A N/A Audio, visual, olfactory information N/A N/A N/A N/A Employment information Title, company name, company address, company phone Consumers directly, consumer data resellers, social networking applications Marketing, appointment setting (selling, measuring, fitting and delivery), deliveries N/A Education information N/A N/A N/A N/A Inferences N/A N/A N/A N/A You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case. * If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of sources providing that Personal Information; (3) the categories of third parties with whom we have shared that Personal Information; and (4) the business purpose for collecting that Personal Information, click here or call 800.298.7970. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request. * If you would like to request the specific pieces of Personal Information we collected about you, click here or call 800.298.7970. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request. * If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of Personal Information disclosed; (3) the categories of third parties to whom the information was disclosed; and (4) the categories of Personal Information that were disclosed for a business purpose, click here or call 800.298.7970. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request. Verification To help maintain security around [customer/guest] information, we ask that you provide a few pieces of information about yourself. We will only use the information you provide to verify your identity and the Personal Information that is relevant to your request. We will retain a record of your request, but we will not retain the information you provide beyond the period of time necessary to respond to your request. Non-Discrimination We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA. Authorized Agents You may designate an authorized agent to exercise your rights under the CCPA on your behalf. Pursuant to the CCPA: * Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent. * You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf. * We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA. * Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided with a power of attorney under California Probate Code sections 4000 to 4465. GDPR PUBLIC PRIVACY INFORMATION Data controller: Tom James UK Ltd - 020 7367 7150 Tom James Company (“Tom James”, “The Organisation”) is committed to respecting the privacy of our employees across the world who entrust us with their personal information. In order to manage the employment relationship, Tom James will collect, process, store, transfer, disclose, delete and use your data. Your data may be used internally or shared with a third party in certain circumstances. Tom James is committed to being transparent about the use of your data and to meeting its data protection obligations. Tom James Company entities covered by this policy are Oxxford Clothes, Individualized Shirts, English American, Measure Up, Gitman Brothers, Gitman Vintage, Coppley, Corbin Trousers, TJ Chile, H Freeman, Holland & Sherry, Holland & Sherry Interiors, Holland and Sherry Bespoke, Clissold, and Crossville (collectively "Tom James Company"). As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. What information does the organisation collect? The organisation collects and processes a range of information about you. This includes: * your name, address and contact details, including email address and telephone number and your work address; * contact details of your spouse/ partner or assistant if you prefer us to liaise with them directly instead of yourself for booking appointments; * a record of our communications with you; * your shopping preferences, budget, suit and shirt styling preferences; * your marketing preferences and interest in certain promotional events or offers; * your measurements; * pictures we have taken of you, with your explicit consent; * your order and payment history with us; * referrals and references you have provided to us The organisation will not use your data for any purpose other than the purchase for which it was collected. Where does your personal data come from? The organisation collects this information in a variety of ways. Some will be provided directly by yourself. Additionally, it may come from social media platforms such as LinkedIn, where the information is in the public domain, or internet searches that access information that is in the public domain. It may also come from non digial media in the public domain such as newspapers or trade publications. In some cases you may be referred to us by an existing client. Why does the organisation process personal data and the legal basis for doing so? The Company will only process personal data where it has a legal basis for doing so. The company will review the personal data it holds on a regular basis to ensure it is being lawfully processed, and is accurate, relevant and up to date. Before transferring personal data to a third party such as a supplier, the company will establish that it has a legal reason for making the transfer. The legal bases that we use for processing personal data are: * Contractual necessity – for example to deliver the clothing you have paid for * Compliance – fulfilment of a legal obligation * Express consent – where we process special categories of data such as photographs * Legitimate interest Where we process on the basis of legitimate interest as a reason for processing data, we apply the following 3 stage test to determine whether it is appropriate: * Purpose – is there a legitimate reason for the processing? * Necessity – is the processing necessary for the purpose? * Balance test – is the legitimate interest overridden or not by the individual’s interests, rights or freedoms? We collect and process data from you for one or more of the following purposes: * To identify potential clients and initiate contact with you; * To complete commercial transactions with you for the purchase of products or services we provide; * To fulfil a contract that we have entered into with you; * To manage any communication with you; * To ensure we are meeting your marketing preferences; * To ensure the safe operation of our underlying business infrastructure. Who has access to data? Your information will be shared internally for the purposes of enabling us to provide you with the goods and services you have requested. This includes our customer services team, accounting employees, and factory personnel. The organisation will not share your data with third parties, other than is required in order to fulfil the contract of your order with us such as with an external supplier; or as required for compliance purposes such as financial auditing, or legal and regulatory authorities upon request. Your data will be transferred outside the European Economic Area (EEA) for the purposes of product manufacture. Data is transferred outside the EEA on the basis of contractually agreed EU Commission approved standard clauses to be used between controllers and processors. How does the organisation protect data? The organisation takes the security of your data seriously. It has internal technical and organisational measures in place to protect against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access, in particular when the processing involves the transmission of data over a network; and against all other unlawful forms of processing. The security measures applied will be proportional to its sensitivity and potential harm to the individual. For example, there are access controls both physically and electronically to information systems, software and paper documentation. Documents that may be shared are password protected to prevent unauthorised access. Additional IT controls include encryption of data, remote access restrictions and restricted wireless networks. Data is minimised and not kept longer than necessary. Staff are trained in privacy management. For how long does the organisation keep data? Tom James has recommended retention periods for particular data some of which are enforced by legal or regulatory authorities. As a general rule, we will keep data for a maximum of 8 years when collected for the purpose of fulfilling a contractual obligation, or for legal compliance such as VAT records. If you have asked to put on our suppression list for marketing purposes, we will only retain the contact information required in order to actively identify you do not wish to be contacted going forward. Your rights As a data subject, you have a number of rights. Your rights are as follows: * The right to be informed with clear and transparent information about our data processing activities, as detailed in this privacy policy; * Right to access and obtain a copy of your data on request free of charge. If there are exceptional circumstances that mean we can refuse to provide the information we will explain them; * Right to rectification – we will rectify incorrect or incomplete data; * Right to restrict processing – we will still hold the data but not process any further, in the event that the processing in unlawful, the data is inaccurate or the right to object is pending; * Right to be “forgotten” (erasure) – you may request the deletion of your data where no overriding legitimate interest continues to exist; * Right to object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; processing is for the purpose of direct marketing, processing involves automated decision making or profiling; * Right to portability – you may request a copy of your personal data to be transferred to another data controller if it was originally processed on the basis of consent, by automated means and if based on the fulfilment of a contractual obligation. If you would like to exercise any of these rights, please contact Joanna Colby – j.colby@tomjameseurope.com In order to process your request, we may ask you to provide proof of identification. If you feel the organisation has not complied with your data protection rights, you can complain to the Information Commissioner. Automated decision-making Data processes are not based solely on automated decision-making. Changes To This Policy - We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. CONTACT US Tom James Company By email: By phone: 615.771.1122 By fax: 888.494.4846 By regular mail: Tom James Company 263 Seaboard Lane Franklin, TN 37067 WHAT OUR CUSTOMERS SAY "I have known Bob for 25 years and have purchased clothes from him during that time. A Tom James suit from Bob will outlast four or five from the other guys. Let him assemble a wardrobe for you, and regardless of the occasion, you are assured to be one of the best dressed individuals in the room. Bob understands clothing styles, fabrics and construction. His service is outstanding." Drew Turner Financial Advisor at Edward Jones CLOTHIER: BOB RUNFOLA TOM JAMES OF RALEIGH "I have relied on Chuck for business apparel for a long time. He has come to my home and office to deliver the suits, shirts and ties and make sure the color combinations are perfect. On one occasion I noticed a small flaw on a new jacket. Chuck appeared at my door in a couple of hours, took possession of the garment and returned it two days later in perfect condition. Tom James is the answer to a busy guy's clothing needs, especially one who can't stand to waste hours in a store getting pressured to buy." Joe Campbell CLOTHIER: CHUCK V'SOSKE TOM JAMES OF TUCSON GET STARTED TODAY! Learn more about our product & services from a world-class clothier and see if a professional wardrobe service fits your lifestyle. If we're a good fit, our clothier will meet with you in your home or office at your conveinience. We use your zip code to align you with the nearest Tom James Clothier. We use your email and phone number to contact you and schedule your wardrobe consultation. See our Privacy Policy for details. * * * * Locations Blog Gift Cards Weddings Our Story Find Your Clothier Sales Careers News Contact Locations Reviews Also of Interest * How custom clothing works * Custom clothing news * Get Connected with A Clothier Change Region: © 2023 Tom James Company Terms of Use | Privacy Policy| Accessibility|CCPA PLEASE SELECT A REGION USA Great Britain Europe Australia Canada GET A FREE WARDROBE CONSULTATION If you are wondering if our service is a good fit, our clothiers would be happy to talk with you and evaluate your current and future wardrobe needs. We serve busy, successful professionals by meeting them in their homes or offices, on the go, or wherever is convenient. x FIND A CLOTHIER IN YOUR AREA no thanks By signing up, you agree to receive emails with Tom James news, special offers, promotions and messages tailored to your interests. You can unsubscribe at any time. See our Privacy Policy for more information. 263 Seaboard Lane Franklin, TN 37067, USA | 1-800-236-9023