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 1. Home
 2. About us
 3. Transport privacy

About us



TRANSPORT PRIVACY


ON THIS PAGE

 * Personal and health information
 * Who can I contact for more information
 * Access to and alteration of personal and health information
 * Privacy complaints 
 * Privacy Management Plans

How Transport for NSW protects your privacy and manages personal information we
collect.

We are committed to responsibly and properly managing the personal information
we collect and protecting the privacy of our customers, staff and members of the
public.

 * Transport Privacy Policy (PDF, 243.96 KB)
 * Transport Privacy Statement
 * Opal Privacy Policy
 * Online privacy
 * E-Toll Privacy (see E-Toll Terms & Conditions page 11)


PERSONAL AND HEALTH INFORMATION

The Privacy and Personal Information Protection Act 1998 (PPIP Act) describes
the responsibilities of public sector agencies in the collection, retention and
security, accuracy, use and disclosure of personal information.

Similarly, the Health Records and Information Privacy Act 2002 (HRIP Act)
describes the responsibilities of public sector agencies, and certain private
sector health service providers, in the management of health information. 

Personal information includes:

 * Any information that can readily identify an individual, such as name and
   contact details
 * Genetic material
 * Electronic records
 * Video recordings and photographs

Information, that may not in isolation be personal information, will become so
if it relates to an identifiable person.

Health information is a type of personal information that includes information
about any of the following:

 * A person’s physical or mental health, including  the presence of a disability
 * Health services provided, or to be provided, to a person, including a
   person’s express wishes about health services
 * The donation, or intended donation, of an individual’s body parts, organs or
   body substance


WHO CAN I CONTACT FOR MORE INFORMATION

If you have a concern about the management of your personal or health
information, it is advisable to first contact the part of the agency that
collected the information as they are more likely to be able to give you an
immediate answer about what may have occurred.

If you are not satisfied with the information which you receive, or would like
to make a formal complaint about the agency’s management of your personal or
health information, please contact:

Privacy Team
Legal, Privacy and Information Access
Transport for NSW
PO Box K659
Haymarket NSW 1240
Email: privacy@transport.nsw.gov.au


ACCESS TO AND ALTERATION OF PERSONAL AND HEALTH INFORMATION

You have the right to access or change your own personal and health information.

 * Application Form – Access (PDF, 165.73 KB)
 * Application Form – Amendment (PDF, 165.86 KB)

Information about access to or amendment of your driver licence or vehicle
registration details is available via the RMS Privacy Page. 


PRIVACY COMPLAINTS 

If you are not satisfied with the conduct of an agency in respect of your
personal information, you may apply for a review of the conduct (review).

An application for a review must, relevantly:

 1. Be in writing, and
 2. Be addressed to the public sector agency concerned, and
 3. Specify an address in Australia to which correspondence, and
 4. Be lodged with us within 6 months from the you first became aware of the
    conduct the subject of the review.

An application form has been developed to assist individuals wishing to apply
for an internal review by the transport agencies.

 * Application Form - Internal Review of Conduct in relation to a privacy breach
   (PDF, 147.68 KB)

Upon receiving an application for a review, the agency will notify the NSW
Privacy Commissioner, keep them informed about the review and its outcome.

Privacy complaints can also be made directly to the NSW Privacy Commissioner.

A person who is not satisfied with the outcome of a review can appeal to the NSW
Civil and Administrative Tribunal.


PRIVACY MANAGEMENT PLANS

More detailed information about how each transport agency fulfils its
obligations under the privacy legislation is contained in its Privacy Management
Plan. 

 * TfNSW Privacy Management Plan (PDF, 800.29 KB)
 * Sydney Trains Privacy Management Plan (PDF, 1.42 MB)
 * NSW Trains Privacy Management Plan (PDF, 2.08 MB)
 * State Transit Authority Privacy Management Plan (PDF, 707.84 KB)
 * Sydney Metro Privacy Management Plan (PDF, 157.72 KB)

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