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nzherald.co.nz Subscribe now Tuesday, 19 April 2022 SUBSCRIBE TO PREMIUMSign InRegister My News YOUR NEWS HOW YOU WANT IT. On the go and no time to finish that story right now? Your News is the place for you to save content to read later from any device. Register with us and content you save will appear here so you can access them to read later. 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Business BNZ BANK CARDS AND INTERNET BANKING BACK ONLINE AFTER MAJOR OUTAGE 16 Apr, 2022 03:55 AM3 minutes to read The Bank of New Zealand's internet banking services are currently down. Photo / Peter de Graaf The Bank of New Zealand's internet banking services are currently down. Photo / Peter de Graaf By BEN LEAHY Reporter, NZ Herald VIEW PROFILE Customers can use their bank cards at stores and access online banking services again after a major outage this morning earlier knocked out services, the Bank of New Zealand says. The outage was reported by customers unable to login into online banking services at 10.19am today. Hundreds of customers were caught at supermarket and other store checkouts unable to pay for goods after their bank cards were declined. They also couldn't use internet and mobile banking services for individual and business customers and Client Fund Services through until about 3.20pm. ADVERTISEMENT Advertise with NZME. A BNZ spokesperson said the bank's systems were now back up and running. "We can confirm this issue is now resolved and all online and mobile banking services and card payments are available," he said. "We apologise to our customers for the inconvenience caused." MAKE IT YOUR BUSINESS TO KNOW Start your day with the latest business headlines straight to your inbox. Please email me competitions, offers and other updates. You can stop these at any time. Email address Sign Up By signing up for this newsletter, you agree to NZME’s Terms of Use and Privacy Policy. An update on the bank's Facebook page said "our systems are now operational". "Customers can now access online banking channels and complete transactions using their BNZ cards," the bank said. "Our branches will remain closed for the remainder of the day to allow branch staff to assist contact centre colleagues in serving customers on the phone." RELATED ARTICLES Business MARKET CLOSE: NZ SHAREMARKET POSTS MUCH-NEEDED GAIN 14 Apr, 2022 05:38 AMQuick Read New Zealand COST OF LIVING, SOARING FOOD PRICES: 'THIS IS A SURVIVAL ISSUE' 13 Apr, 2022 10:09 PMQuick Read New Zealand $900M SHORTFALL: AUCKLAND COUNCIL FACES MORE BUDGET CUTS 15 Apr, 2022 05:35 AMQuick Read Business OCR HIKE: ANZ MOVES FIRST TO LIFT MORTGAGE RATES 13 Apr, 2022 05:50 AMQuick Read "Thank you for your patience." In an earlier update on the Facebook page from 1.13pm, it said the bank's team is "working hard to implement a fix to the system issues we've been experiencing today". ADVERTISEMENT Advertise with NZME. "While we don't have an ETA to share now we will continue to provide status updates here," it said. "In the meantime, customers who have had their card declined while using PayWave can try inserting their card into the terminal." "Unfortunately this is not a solution for 100 per cent of transactions but should prove effective for a large proportion of declined transactions. Credit cards are not impacted by these issues and are working as usual." Bank customers posted close to 2000 messages below the Facebook update. "Was just left standing completely embarrassed at a check out, lunch already eaten, card not working and unable to access app or internet banking," the Facebook user said. "Another lady kindly offered to pay for my bill but this is less than ideal!! Please sort it ASAP." ADVERTISEMENT Advertise with NZME. Another mum said she needs to go out and do her weekly grocery shopping soon. "I have no options to get back into town for another week! If I don't go soon my kids miss out on food for a week." Another user said it was not good enough. "Away on holiday with family with no access to funds," they said. ADVERTISEMENT Advertise with NZME. 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