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URL:
https://www.silkfred.com/shipping_and_returns?link=SHIPPINGRETURNS&email_link=true&xnpe_tifc=bdYDbdoZOfnpOIQLx.nD...
Submission: On December 16 via api from PT — Scanned from PT
Submission: On December 16 via api from PT — Scanned from PT
Form analysis 6 forms found in the DOM
POST /marketing
<form id="marketing_signup_modal_form" action="/marketing" accept-charset="UTF-8" data-remote="true" method="post" novalidate="novalidate"><input type="hidden" name="authenticity_token"
value="Lxk_QXv5UzoEJLmwZvA_1FSm7mGRSdzs7Zuk6W7yMgQiL35O0DEXTOXd_QMF4aHGx4R4KwfRtduRSjj1C-xzgA" autocomplete="off">
<input type="hidden" name="registration[form_id]" id="registration_form_id" value="marketing_signup_modal_form" autocomplete="off">
<input type="hidden" name="registration[signup_source]" id="registration_signup_source" value="marketing_signup_modal" autocomplete="off">
<input type="hidden" name="registration[version]" id="registration_version" value="v3" autocomplete="off">
<input placeholder="Email address" class="input marketing_signup_modal__email" type="email" name="registration[email]" id="registration_email">
<input type="submit" name="commit" value="Sign Up" class="btn--lg btn--fill marketing_signup_modal__submit" data-disable-with="Sign Up">
</form>POST /sessions/begin
<form id="account-modal__form--login" action="/sessions/begin" accept-charset="UTF-8" method="post"><input type="hidden" name="authenticity_token" value="Re3dGzyCunMYCf-2gjfz32voNMOsjpHp2OAeLIkbN6_c-EHZuViGVmAoRWuGhliP0TNaDWl6ocY_0Enr4n2Q-w"
autocomplete="off">
<div class="account-modal__form-inputs">
<input type="hidden" name="return_to">
<input id="account_login_email" class="account-modal__form-input input required" placeholder="Email address" type="email" name="login[email]">
<input id="account_login_password" class="account-modal__form-input input required" placeholder="Password" type="password" name="login[password]">
<input type="hidden" name="login[signin]" id="login_signin" value="true" autocomplete="off">
</div>
<input type="submit" name="commit" value="Log In" class="btn--lg btn--fill account-modal__button">
<div class="account-modal__form-password-link"><a class="forgot-password-link" href="#">Forgot your password?</a></div>
</form>POST /password_reset/send_email.json
<form id="account-modal__form--forgot-password" action="/password_reset/send_email.json" accept-charset="UTF-8" method="post"><input type="hidden" name="authenticity_token"
value="Re3dGzyCunMYCf-2gjfz32voNMOsjpHp2OAeLIkbN6_c-EHZuViGVmAoRWuGhliP0TNaDWl6ocY_0Enr4n2Q-w" autocomplete="off">
<input class="account-modal__form-input input required" placeholder="Email address" type="email" name="email" id="email">
<input type="submit" name="commit" value="Submit" class="btn--lg btn--fill account-modal__button">
</form>POST /signup/create
<form id="account-modal__form--signup" action="/signup/create" accept-charset="UTF-8" method="post"><input type="hidden" name="authenticity_token" value="Re3dGzyCunMYCf-2gjfz32voNMOsjpHp2OAeLIkbN6_c-EHZuViGVmAoRWuGhliP0TNaDWl6ocY_0Enr4n2Q-w"
autocomplete="off">
<div class="account-modal__form-inputs">
<input class="account-modal__form-input input required" placeholder="Name" type="text" name="signup[name]" id="signup_name">
<input class="account-modal__form-input input required" placeholder="Date of Birth" onfocus="this.type='date'" onblur="if (!this.value) { this.type='text' }" type="text" name="signup[birth_date]" id="signup_birth_date">
<input class="account-modal__form-input input required" placeholder="Email address" type="email" name="signup[email]" id="signup_email">
<input class="account-modal__form-input input required" placeholder="Password" type="password" name="signup[new_password]" id="signup_new_password">
<input type="hidden" name="signup[opted_out]" id="signup_opted_out" value="1" autocomplete="off">
<div>
<label class="checkbox account-modal__form-input">
<span class="checkbox__input">
<input type="checkbox" name="signup[opted_out]" value="0">
<span class="checkbox__control"></span>
</span>
<span class="checkbox__label--small">
<strong>Special discounts, updates</strong> and <strong>new-in styles?</strong><br> Sign me up to all marketing updates! </span>
</label>
</div>
</div>
<input type="submit" name="commit" value="Sign Up" class="btn--lg btn--fill account-modal__button" data-disable-with="Submitting...">
</form>GET /search
<form class="search-form" role="form" itemprop="potentialAction" itemtype="https://schema.org/SearchAction" itemscope="itemscope" action="/search" accept-charset="UTF-8" method="get">
<meta itemprop="target" content="https://www.silkfred.com//search?utf8=✓&query={query}">
<div class="form-group has-feedback">
<div class="input-group ss-input-group">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" role="img" aria-labelledby="aq22z69m0gsa8wcf3o0chrj6qt7l7om4" class="m-glass">
<title id="aq22z69m0gsa8wcf3o0chrj6qt7l7om4">Search</title>
<g fill="none" fill-rule="evenodd">
<path d="M0 0h24v24H0z"></path>
<path d="M10.545 2A8.545 8.545 0 0117.1 16.029l4.901 4.9L20.928 22l-4.9-4.9A8.545 8.545 0 1110.545 2zm0 1.515a7.03 7.03 0 100 14.06 7.03 7.03 0 000-14.06z" fill="#000"></path>
</g>
</svg>
<input type="text" class="form-control typeahead" id="inputQuickSearch" placeholder="Find your next favourite outfit" name="query" value="" itemprop="query-input">
<span class="ss-x ss-x2 hidden">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill-rule="evenodd" role="img">
<title>Close</title>
<path fill="#000" d="M19 6.077L13.077 12 19 17.923 17.923 19 12 13.077 6.077 19 5 17.923 10.923 12 5 6.077 6.077 5 12 10.923 17.923 5z"></path>
</svg>
</span>
<span class="input-group-btn hidden">
<button type="submit" class="btn btn-default">GO</button>
</span>
</div>
</div>
</form>GET /search
<form class="search-form" role="form" itemprop="potentialAction" itemtype="https://schema.org/SearchAction" itemscope="itemscope" action="/search" accept-charset="UTF-8" method="get">
<meta itemprop="target" content="https://www.silkfred.com//search?utf8=✓&query={query}">
<div class="form-group has-feedback">
<div class="input-group ss-input-group">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" role="img" aria-labelledby="ajwnzv0hl6bh58dkvui7f3sop0in8cbn" class="m-glass">
<title id="ajwnzv0hl6bh58dkvui7f3sop0in8cbn">Search</title>
<g fill="none" fill-rule="evenodd">
<path d="M0 0h24v24H0z"></path>
<path d="M10.545 2A8.545 8.545 0 0117.1 16.029l4.901 4.9L20.928 22l-4.9-4.9A8.545 8.545 0 1110.545 2zm0 1.515a7.03 7.03 0 100 14.06 7.03 7.03 0 000-14.06z" fill="#000"></path>
</g>
</svg>
<input type="text" class="form-control typeahead" id="inputQuickSearch" placeholder="Find your next favourite outfit" name="query" value="" itemprop="query-input">
<span class="ss-x ss-x2 hidden">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill-rule="evenodd" role="img">
<title>Close</title>
<path fill="#000" d="M19 6.077L13.077 12 19 17.923 17.923 19 12 13.077 6.077 19 5 17.923 10.923 12 5 6.077 6.077 5 12 10.923 17.923 5z"></path>
</svg>
</span>
<span class="input-group-btn hidden">
<button type="submit" class="btn btn-default">GO</button>
</span>
</div>
</div>
</form>Text Content
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* SHIPPING AND RETURNS
SHIPPING & RETURNS
Got a question about how we ship, return or handle your orders? You’ve come to
the right place!
SHIPPING
SilkFred is an online marketplace and we partner with the most exciting
independent brands to bring you stand-out-from-the-crowd fashion. Some of your
styles may be shipped to you from the SilkFred warehouse and others sent
directly from the brands that made them. You may receive separate shipping
confirmations if parts of your order are coming from different locations.
We and our brand partners offer a range of shipping options including Royal Mail
24 hours and DPD next-day delivery. Please check the product page for more
information. All options available will be shown at checkout.
HERE’S HOW IT WORKS
Once you’ve placed an order you will receive an order notification letting you
know we have received your order.
When your order has been shipped, you’ll receive a notification confirming your
item is on its way to you.
Please note that shipping rates and delivery times vary from brand to brand. If
you are ordering a pre-order product, please see the product page for estimated
shipping date.
TO CREATE A RETURN FOLLOW THE STEPS BELOW AND IF YOU NEED ANY HELP CONTACT
HELLO@SILKFRED.COM OR CHAT WITH ONE OF OUR TEAM USING MESSAGE US.
1 Request return
Log into your SilkFred account. Go to ‘My Orders’ and click ‘View’. Select
‘Return’ & you will be provided with the correct address(es) to return your
item(s) to.
2 Pack up
Pack up the items you wish to return into the packages they arrived in. Remember
SilkFred is a platform for independent brands and your order may contain items
directly from the brand. If you’re returning to multiple brands please ensure
you send back to the correct address.
3 Send
Send your returns via your preferred courier or local post office, we recommend
using a tracked service so you are able to trace your parcel. Make sure to keep
your postage receipt.
View My Orders
SILKFRED IS PLATFORM FOR INDEPENDENT BRANDS AND YOUR ORDER MAY CONTAIN ITEMS
THAT WERE SHIPPED TO YOU DIRECTLY FROM THE BRAND. THIS MEANS THAT IN ORDER TO
RECEIVE YOUR REFUND, YOU NEED TO ENSURE THAT THE ITEM MAKES IT BACK TO THE
CORRECT ADDRESS.
WHAT’S YOUR RETURNS POLICY?
* We hope you’ll love your new items, but if you’re not fully happy, you need
to let us know within 14 days of receiving the items, beginning the day after
your order is received.
* We recommend that you request a return for each item, as and when you receive
them, rather than waiting for your entire order to be delivered.
* Once that’s done, you have another 14 days to physically return the order to
us. We recommend you use a tracked service and keep your postage receipt
until your refund has cleared.
* All items must be returned, unused, unworn and in their original, undamaged
packaging with tags attached.
* When trying on clothing please check that you’re not wearing any deodorant,
makeup, tan or perfume that may leave a mark or scent.
* Don’t forget that swimwear should be tried on over underwear and that the
protective hygiene strip should be left intact if you wish to return.
* Please try shoes on indoors taking care not to mark the soles. Shoes must be
returned in their original, unmarked shoebox.
* Any items that are received back which are not in a resalable condition will
be returned to you.
* Refunds are processed within 10 business days of receipt and you will receive
confirmation of your refund via email.
* Please note that refunds can only be issued back to your original payment
method or issued as a store credit to spend on SilkFred.
* A postage contribution of £1.99 per parcel will be deducted from your refund.
* If you, or the brand you have purchased from are based outside of the UK,
shipping will not be subsidised and you may need to return at your own cost.
* If you need any help shout us at hello@silkfred.com.
Please note if items are not shipped back with the correct return labels, or if
the returns form is not included this may result in lost returns and items not
being refunded.
WHAT IF I'M OUTSIDE THE UK?
We can’t provide Royal Mail labels to those outside the UK. To get something
back to us, you’ll need to create a returns request as outlined above to receive
the correct returns address(es). You can then send back your item using your
preferred international shipping courier.
We will email you the return address for your parcel. Please ensure you copy the
address onto your address label exactly as provided to you.
When you take your item to your chosen carrier, they will ask you to complete a
customs declaration form which will be attached to your parcel. In order for us
to process your refund in full, you will need to ensure that when you complete
the customs declaration, you do so like the example below - taking extra care to
tick the box for 'Returned Goods'.
Please take a photograph of the correctly completed customs declaration and the
address label on your parcel and keep them in a safe place. We may need to see
these to process your return.
Depending on the value of your order, your customs declaration form is likely to
look like one of these 2 examples.
CN22 customs form, for orders with a value under £270
CN23 customs form, for orders with a value over £270
WHAT'S YOUR EORI NUMBER?
Our EORI number is GB116678006000
WHAT'S THE DEAL WITH TAXES AND DUTIES FOR DELIVERIES TO THE EU?
Customs and duties for orders under €150 are covered by SilkFred. For orders
over €150, customs and duties may be due. Any charges are calculated and applied
by customs and not by SilkFred. You will be responsible for payment of any
import duties and taxes. Unfortunately, we are unable to calculate charges in
advance.
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