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PRIVACY POLICY

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PRIVACY POLICY

At Mr. Cooper, customer service, trust and confidence is a high priority. That's
why we welcome this opportunity to describe our privacy policies, the steps we
take to protect and maintain your information and to let you know how you can
choose how your customer information may be shared.

Please see our Consumer Privacy Notice. for a full explanation of how we
collect, use and share personal information and what steps you can take to limit
sharing of your information. (California Residents, North Dakota)



INFORMATION COLLECTION

We collect nonpublic personal information about you, including:

Information we receive from you on applications, surveys, online registrations
or other forms (such as your name, address, assets, Social Security number,
income and debt)
Information about your transactions with us, our affiliates or others (such as
account balance, transaction history or information about our communications
with you)
Information about your creditworthiness, credit history, credit scores and other
facts about you that we obtain from consumer reporting agencies or from
providers of marketing and demographic information.
Information from other outside sources regarding their employment, credit or
other relationship with you or verifying representations made by you, such as
your employment history, loan balances or your property insurance coverage.



PROTECTING THE CONFIDENTIALITY AND SECURITY OF YOUR INFORMATION

Keeping financial information is one of our most important responsibilities.
Only those persons who need it to perform their job responsibilities are
authorized to access your information. We take commercially reasonable
precautions to protect your information and limit disclosure by maintaining
physical, electronic and procedural safeguards.


INFORMATION USE AND DISCLOSURE

We may share information we have about you to give you superior service and to
make a wider range of products available to you. We may share this information
in the following ways:

With Affiliates of Mr. Cooper

The Fair Credit Reporting Act gives you the opportunity to limit the sharing of
"non-experience information" among affiliates of Mr. Cooper. "Non-experience
information" includes information that is used, expected to be used, or
collected for the purpose of establishing your eligibility for consumer credit,
insurance or deposit accounts, and is not related solely to your transactions or
other experiences with us, including information:

From your applications, such as your income or marital status
From a credit report, such as your credit history
From sources used to verify representations made by you, such as your open lines
of credit or employment history
Within the Mr. Cooper family of companies, we may share the customer information
we collect (described in the Information Collection) with:

Affiliate companies providing financial and other services, such as mortgage
lenders, insurance agencies, home security companies, lawn care and pest control
companies and residential homebuilders
If you prefer that we not share non-experience information about you with an
affiliate of Mr. Cooper, you may opt out, that is, you may direct us not to
share this information, by calling us toll-free at 833-685-2580, or by filling
out and returning the form in this Consumer Privacy Notice. (California
Residents)

With Third Party Service Providers, Joint Marketers and As Otherwise Permitted
by Law

We may work with non-affiliated companies or organizations to provide services
on our behalf in connection with the servicing of your account or to provide you
with opportunities to buy products or services offered by us or jointly with
other financial institutions. Consequently, we may disclose some or all of the
information that we collect (described in the Information Collection ) to the
following:

Companies that perform services on our behalf, such as check and statement
printers, data processing companies and vendors who monitor the status of
insurance on the property
Companies with whom we have joint marketing agreements
For your protection, we require that these companies keep all personal
information confidential.

We may disclose some or all of the information that we collect (described in the
Information Collection) as permitted by law. For example, we may share personal
information:

With regulatory authorities and law enforcement officials
To protect against fraud
To report activity to credit bureaus
To respond to a subpoena
To service your account
With Other Third Parties
We may disclose some or all of the information that we collect (described in the
Information Collection) with non-affiliated companies or other organizations,
including:

Financial service providers, such as mortgage bankers, securities broker-dealers
and insurance agents
Non-financial companies, such as retailers, direct marketers, membership clubs
and publishers
Other companies and organizations, such as non-profit organizations
If you prefer that we not share nonpublic personal information about you with
non-affiliated companies and organizations as described in this section (except
information described above under Information Sharing "With Third Party Service
Providers, Joint Marketers and As Otherwise Permitted by Law"), you may opt out,
that is, you may direct us not to share this information, by calling us
toll-free at 833-685-2580, or by filling out and returning the form in this
Consumer Privacy Notice. (California Residents)



MAINTENANCE OF ACCURATE INFORMATION

We have established commercially reasonable procedures designed to ensure that
your personal information is as accurate and complete as possible. If you
believe that our records contain inaccurate or incomplete information about you,
please notify us by calling 833-685-2580 or sending a written inquiry to us at
Mr. Cooper, Attention: Customer Service Department, 8950 Cypress Waters
Boulevard, Dallas, TX, 75019. We will take commercially reasonable steps to
investigate your concerns and correct inaccurate information in a timely manner.


FORMER CUSTOMERS

If you pay off your account with Mr. Cooper, your account is later sold to a
third party investor or you, in some other manner, become a former customer, we
will continue to treat and safeguard your information as described in this
notice.


COMPANIES PROVIDING THIS NOTICE

This policy is provided by Mr. Cooper and its subsidiaries.

You may opt out as described in this Privacy Policy. Please allow up to four
weeks to process your opt out request. You do not need to notify us if you have
decided not to opt out. If at a later time you wish to change these opt out
instructions, please contact our customer service department at 833-685-2580.

Upon contacting the customer service department at the above listed toll-free
number, your opt-out choices will be as reflected below.

Please do not share non-experience information about me with an affiliate of Mr.
Cooper.
If you opt out, you may not receive offers for other products or services from
the affiliates of Mr. Cooper that may be of value to you.

Please do not share nonpublic personal information about you with non-affiliated
companies and organizations as described in this notice (except information
described above under Information Sharing "With Third Party Service Providers,
Joint Marketers and As Otherwise Permitted by Law").
If you opt out, you may not receive offers for other products and services from
companies and organizations not affiliated with Mr. Cooper that may be of value
to you.

Note for Accounts with Co-Borrowers: Your opt out choices will also apply to
co-borrowers.



COOKIES AND OTHER TECHNICAL INFORMATION

We may send "cookies" to your computer primarily to enhance your online
experience. "Cookies" are files that can identify you as a unique customer and
store your personal preferences as well as technical information (including
click through and click stream data). Cookies can either be permanent (i.e.,
they remain on your computer until you delete them) or temporary (i.e., they
last only until you close your browser). We may also use tracking systems such
as "Web beacons," which monitor your use of our Web sites. Tracking systems (Web
beacons or Web bugs) are small strings of code that provide a method for
delivering a graphic image on a Web page for the purpose of transferring data,
such as the IP (Internet Protocol) address of the computer that downloaded the
page on which the Web beacon appears, the URL (Uniform Resource Locator) of the
page on which the Web beacon appears, the time the page containing the Web
beacon was viewed, the types of browser that fetched the Web beacon and the
identification number of any cookie on the computer previously placed by that
server. When corresponding with you via HTML capable e-mail, Web beacons let us
know whether you received and opened our e-mail.

On their own, cookies or Web beacons do not contain or reveal any personally
identifiable information. However, if you choose to furnish one of our Web sites
with personally identifiable information, this information can be linked to the
data stored in the cookies/Web beacons.

Your ongoing use of our Web sites constitutes your acceptance of this Privacy
Policy, and you specifically agree to our described use of cookies and Web
beacons. You may adjust your browser to reject cookies from us or from any other
site. Additionally, by setting your Web browser to display HTML e-mails as text
only, you may be able to prevent the use of some Web beacons. Please consult the
"Help" section of your browser for more information. However, certain areas of
our Web sites can only be accessed in conjunction with cookies or similar
devices and you should be aware that disabling cookies or similar devices might
prevent you from accessing some of our content.



TARGET ADVERTISING

We may also use technologies to collect information about your online activities
over time and across third party websites or other online services (behavioral
tracking). We believe that this online behavioral tracking helps to provide you
with more relevant advertising based upon on the websites you visit. Third
parties may also use similar technologies to collect information about your
online activities over time and across different third party sites, including
your use of this Mr. Cooper website. To opt out of our cookies used for this
online advertising, click here.

You can visit the NAI Opt-Out website for information on how you can opt out of
behavioral tracking on this website. Using the choice mechanisms these programs
make available may help you see advertising that is relevant to you or help you
avoid seeing interest based advertising generally. Please note that the Mr.
Cooper website does not respond or honor “Do Not Track” requests.

Privacy Options and Solicitations

To make privacy elections, click here.
To limit the types of solicitations Mr. Cooper sends you, click here.

 * Contact Us
 * Terms of Use
 * Complaints (including NY)
 * Privacy
 * Licensing Information
 * CA, NV, SC & WA Residents

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Customer Service
833-685-2580

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This site is not authorized by the New York State Department of Financial
Services. No mortgage loan applications for properties located in the state of
New York will be accepted through this site.
© 2024 Nationstar Mortgage LLC d/b/a Mr. Cooper. Mr. Cooper is a registered
service mark of Nationstar Mortgage LLC.
NMLS: #2119 NMLS Consumer Access (www.nmlsconsumeraccess.org).