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YOU DESERVE OUR BEST

We know loyalty is earned. You deserve our best each time you come to Arby’s, so
please tell us about your experience. When we’ve exceeded expectations, we want
to hear about it. If we can do better, please tell us so we can make it right.

REPORT AN EXPERIENCE



FREQUENTLY ASKED QUESTIONS

Our Menu
What are the current Limited Time offerings on the Arby’s menu?

You can view our current seasonal menu items in the Arby’s menu under Limited
Time.

How many different types of meats does Arby’s offer?

Arby’s primary menu consists of: Roast Beef, Brisket, Corned Beef, Traditional
Gyro meat, Chicken, Turkey, Ham, and Bacon. 

Can I get a wrap instead of a sandwich at Arby’s?

Yes, we have a variety of wraps in our Market Fresh® menu, including Roast
Turkey and Chicken options. However, due to national supply challenges, turkey
items have been removed from our online menu. Availability in-restaurant may
vary by location.

How can I get the nutritional, allergen and ingredients for Arby’s menu items?

Nutritional, allergen and ingredients are listed under “About the Sandwich” on
each menu item on Arbys.com.

Does Arby’s have a gluten free menu?

Yes, you view all gluten free items on the Arby’s gluten free menu.

Restaurant Information
How do I find the Arby’s closest to me? How can I contact them?

You can find the Arby’s nearest you by entering your zip code at
locations.arbys.com. Here, you will find your local Arby’s hours of operation,
address, and telephone number.

What do I do if my local Arby’s was not open according to the posted hours of
operation?

Sending us a message or contact us at 1-800-599-2729 to provide more details
about the restaurant you tried visiting to help us better serve you.

How do I submit a request to have an Arby’s restaurant built in my city?

Submit a request to have an Arby’s built in your city by filling out this real
estate form on ArbysFranchising.com

Online Ordering
What if I need to change or cancel my online order after I already placed it?

Online orders placed for immediate or future pick up cannot be changed or
canceled. If there is an error with your order, please sending us a message or
contact us at 1-800-599-2729 to provide more details.

I can’t select the Arby’s closest to me to place an online order. Why not?

At this time, online ordering is only available at select locations, but we’re
heads down turning this on at Arby’s across the nation. Check back often or sign
up for Arby’s Rewards to be the first to know when online ordering is available
at an Arby’s near you. 

How do I use my print or email coupon for an Arbys.com online order?

At this time, print and email coupons can only be used in restaurant at
participating locations.

I tried to submit an online order but received an error message. Did the
restaurant receive it? Was I charged twice?

We’re sorry you had trouble placing your online order. If you received an error
message, the restaurant did not receive your order and your credit card was not
charged. Please retry on Arbys.com or head to an Arby’s near you to place your
order the old-fashioned way.   

How do I request a refund for an online order?

Please send us a message or contact us at 1-800-599-2729 to provide more details
and  to be connected to a customer support specialist.

Who should I contact if I have an issue or question about my online order?

If your order was incorrect, an item was missing or another issue with your
online order, please send us a message or contact us at 1-800-599-2729 so we can
Make it Right.

Who should I contact if I experience technical difficulty with Arbys.com?

Please send us a message or contact us at 1-800-599-2729 to provide more details
and  to be connected to a customer support specialist. 

I selected a different location and the prices changed. Why is that?

Prices will vary across all Arby’s restaurants, so selecting a different
location may change the price of your order.

Can I order catering through Arbys.com?

At this time, catering is not available for online ordering on Arbys.com. Please
call the restaurant directly if you’d like to place a large order for today or
future orders.

The item I want to order is not available on Arbys.com. Why not?

If you’re looking for a particular item that is not available for online
ordering, it might be out of stock or not available at your selected location.

Delivery
Can I order Arby’s for delivery?

Check your nearest location here for delivery availability through third party
delivery providers.  

Who do I contact with an issue with my delivery order or driver interaction?

Reference the third-party delivery app or website to address any order or driver
related concerns.

ARBY’S REWARDS
How do I receive exclusive deals via e-mail?

Sign up for Arby’s Rewards program by clicking here.

How do I update my e-mail preferences?

On any latest e-mail from Arby’s, simply click "update your profile" at the
bottom of your email.

How do I unsubscribe from e-mails?

You can unsubscribe from Arby’s emails by clicking "unsubscribe” at the bottom
of the email.

How do I redeem my emailed coupon?

If there is a QR Code for an offer on your email, please log into your Arby’s
account to access. To redeem in restaurant, click, “Redeem In Store” and ask the
cashier to scan the QR code at time of checkout. To redeem with your online
order, click, “Redeem Online” and add qualifying items to bag before proceeding
to checkout.

Do I have to print the e-mail to redeem the offer?

No. Simply log into your account to access your Arby’s Rewards. To redeem in
restaurant, click, “Redeem In Store” and ask the cashier to scan the QR code at
time of checkout.

Why aren’t I receiving Arby’s e-mails?

Please check your spam or junk folder and add arbys@emails.arbys.com to your
safe sender list.

I signed up to receive Arby’s emails but didn’t receive anything. What should I
do?

It is possible you might have already signed up for Arby’s emails. If you’re
already signed up, you will receive an error message when you attempt to sign up
again.

Mailed Coupons
Why don’t I get coupons in the mail when I live right down the street from a
restaurant?

Every Arby’s Restaurant operator chooses if they’ll distribute coupons and where
they mail to. If you are not receiving coupons in the mail, but would like to,
please contact your local restaurant manager to inquire about their specific
program.

Can I be added to the mailing list for Arby’s coupons?

Arby’s uses a third-party mailing company to distribute our flyers along with
other advertisers. Unless you live in the geography where coupons are being
mailed, we cannot add you to the distribution.

Why didn’t I get coupons in the mail this month?

Not every operator distributes coupons every month. Check with your local
restaurant to inquire when they plan to distribute coupons in your zip code.

What if I no longer wish to receive these mailed coupons?

The mailer is not sent out by Arby’s but by a third-party distributor. Please
contact the mail package vendor (noted on the outside pages) to be removed from
their distribution.

No coupons are mailed to me, but I’d still like to receive coupons. How can I
get some?

Sign up for Arby’s Rewards program by clicking here. You’ll receive weekly
exclusive offers straight to your inbox.


STILL NEED HELP?

We’re here if you need us.

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Service Hours: Mon.- Sun. 7:00 AM - 11:00 PM CST

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Phone Number: 1 800 599 2729

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