support.eclass.ualberta.ca
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Submitted URL: https://support.ctl.ualberta.ca/
Effective URL: https://support.eclass.ualberta.ca/
Submission: On July 05 via automatic, source certstream-suspicious — Scanned from CA
Effective URL: https://support.eclass.ualberta.ca/
Submission: On July 05 via automatic, source certstream-suspicious — Scanned from CA
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Hi I'm Vera! Hi, I'm Vera! A virtual assistant here to answer questions you may have about eClass. How can I help you? eClass Support * Home * Submit a Ticket * Knowledgebase * News eClass Quick Links Login to eClass Request a Course eClass 101 eClass Known Issues Canvas Quick Links Login to Canvas Request a Course Canvas Training Resources Canvas Key Changes IST eClass Support eClass Status Page Email: eclass@ualberta.ca Phone: 780-492-9372 × search Custom Search Sort by: Relevance Relevance Date Latest Updates Jul 2 eClass Outage - Tuesday, July 2 2024 - 10:00-13:00 Posted by Sherman Lai on 02 July 2024 01:15 PM Attention eClass Users, At approximately 11:00 AM on July 2, 2024, users were not able to connect to eClass or any pages located at https://support.eclass.ualberta.ca. Technical teams resolved the incident by 13:00. Users still experiencing issues should try resetting their browser cache and contact eclass@ualberta.ca for persisting issues. Further details regarding the issue may be found at: Read more -------------------------------------------------------------------------------- Jun 12 COMPLETED: eClass Maintenance Outage June 22nd, 2024 12:00AM - 11:59PM Posted by Dave Laurie on 12 June 2024 01:23 PM UPDATE: The outage was completed early - eClass was released at 1:10AM. Attention eClass users, There will be a scheduled maintenance outage for eClass on Saturday, June 22nd 2024 from 12:00AM - 11:59PM (24 hours). This outage is required to perform a minor version update to eClass. Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has Read more -------------------------------------------------------------------------------- Jun 3 RESOLVED: Zoom Meeting Links within eClass Not Functioning Posted by Dave Laurie on 03 June 2024 10:19 AM UPDATE: The vendor has resolved this issue. Attention eClass Users, There is an active issue with Zoom's integration service that is preventing users from accessing Zoom via eClass. The vendor is aware of this issue and their analysts are currently investigating. Zoom meetings themselves are not affected so instructors can still deliver any scheduled lectures or other sessions by signing into Zoom outside eClass and sharing the direct meeting url to students. Please contact Read more -------------------------------------------------------------------------------- May 2 eClass Scheduled Course Archiving 2024 Posted by Dave Laurie on 02 May 2024 03:19 PM Attention eClass users, We have an important announcement that may impact your older credit courses on eClass. The annual scheduled archiving of credit courses for this year has been scheduled for May 27th, 2024. This process, described in more detail here, mandates that credit courses can only remain on eClass for a maximum duration of four years. Non-credit courses including sandboxes, content development templates, research/collaboration courses, and eClass External courses are not Read more -------------------------------------------------------------------------------- Feb 15 UPDATED: eClass Maintenance Outage Thursday, February 22nd, 2024 12:00AM - 2:00AM Posted by Dave Laurie on 15 February 2024 10:31 AM Attention eClass users, UPDATE: The outage was completed early and access to eClass was restored at 1:00AM. Please be aware that there will be an eClass maintenance outage on Thursday February 22nd 2024 from 12:00AM to 2:00AM. This outage is required to perform a minor version upgrade to eClass and release a bug fix for the Respondus Quiz Author integration. Question bank statistics will also be enabled at this time. eClass will be unavailable throughout the maintenance window. Thank you Read more -------------------------------------------------------------------------------- View all news I consent for Kayako to process my data and agree to the terms of the Privacy Policy -->