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Submitted URL: https://support.sap.com/
Effective URL: https://support.sap.com/en/index.html
Submission: On January 22 via api from ZA — Scanned from DE
Effective URL: https://support.sap.com/en/index.html
Submission: On January 22 via api from ZA — Scanned from DE
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How you can contact us: * Technical Assistance Request product support from SAP * Non-Technical Assistance Request non-product support or provide feedback on SAP Support Portal site Your browser does not support JavaScript. Some components may not be visible. Contact Us × How you can contact us: * Technical Assistance Request product support from SAP * Non-Technical Assistance Request non-product support or provide feedback on SAP Support Portal site WELCOME TO THE SAP SUPPORT PORTAL Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more. Search Access Expert Search USE THE QUICK LINKS BELOW FOR DIRECT ACCESS TO TOP TASKS IN SAP FOR ME, YOUR CENTRAL ACCESS POINT FOR ALL SUPPORT RELATED TASKS. Customize * Access SAP for Me * Get Support (Case, Expert Chat...) * View Cases * Software Downloads * Manage Users * Request Keys * Manage Remote Connections * View Cloud Availability * Visit the SAP Community * View Product Documentation Your browser does not support JavaScript. Some components may not be visible. FEATURES WHAT'S NEW WITH SAP BTP? Q4 Join this session on January 25, 2024 and discover Q4 2023 innovations in SAP Business Technology Platform. Our experts will showcase the Edge Integration Cell for SAP Integration Suite, the premium edition of Document Information Extraction, and the SAP BTP Guidance Framework, “your compass” for building and running apps on the platform. Gain insights through live demos and explore practical business applications. For more innovations, check out the Road Map Explorer. LEVERAGE THE SAP FOR ME MOBILE APP Easily manage your tasks and get in-time notifications on the go with SAP Mobile App for iOS, Android, and Android for Chinese Market. Its key features include: * Access the 'Get Support' application * Find SAP Notes and SAP Knowledge Base Articles * Manage your support cases * Get a Cloud availability overview Read more Get the app SAP SOLUTION MANAGER 7.2 SPS18 IS OUT NOW! SAP Solution Manager SPS18, SAP Fiori Apps for SAP Solution Manager SPS17, and Focused Build and Focused Insights 2.0 SP13 have been released for all customers and partners To see what the feature-packed release holds on for you take a look at at the associated documentation available on the SAP Help Portal: * SAP Solution Manager 7.2 SPS18 * SAP Fiori Apps for SAP Solution Manager 1.0 SPS17 * SAP Focused Build and Insights 2.0 SP13 AI-POWERED SWARMING IN CUSTOMER SUPPORT Swarming establishes smart connections across complex landscapes, multivendor scenarios, and cross-product considerations. AI opens up the opportunity to implement chatbots, self-service options, load balancing, case routing, task allocation, predictive analytics, knowledge base updates and more. Stefan Steinle talks about how AI-powered swarming reimagines customer support at SAP, in his Forbes article. SUPPORT ACCREDITATION – A SUPPORT LEARNING COURSE FOR CUSTOMERS AND PARTNERS IN ONE PLACE The customer-focused ‘Product Support Accreditation' course has been combined with the partner-facing ‘Support and Success Essentials for SAP Cloud Solutions' course – into one impactful learning course: Support Accreditation. This training enables all customers and partners, as well as all SAP users to make the best use of SAP's support offerings and tools – at no additional costs. For more insights, check out the SAP News Center interview with Stefan Steinle, Head of Customer Support & Innovation. BUILT-IN SUPPORT COVERAGE EXTENDED FOR SAP SUCCESSFACTORS Built-In Support provides SAP customers with an industry-leading, harmonized in-product experience across the entire cloud portfolio, with a focus on enhanced self-service offerings powered by AI, and direct access to SAP support content, tools and channels at your fingertips - with no implementation effort required. Built-In Support is now available in SAP SuccessFactors. Read more SAP ENRICHES THE CUSTOMER EXPERIENCE WITH AI-POWERED SUPPORT Stefan Steinle, EVP, Head of Customer Support & Innovation, SAP SE talks about how SAP is enriching customer support through predictive intelligence by harnessing its AI-powered landscape. In addition to this, SAP's Transformation Suite approach for customers provides a tool chain for business transformation. For those of you looking to tackle hybrid landscapes, Real-Time Support, and Built-In Support – SAP has this covered too. Read more SWITCHING FROM GROUPS TO SPACES AND PAGES WITH MY HOME IN SAP S/4HANA CLOUD, PUBLIC EDITION Switch to Spaces and Pages and the new My Home in your Fiori Launchpad to experience the lean and flexible layout. Tailor it to your needs and benefit from the intuitive and efficient structure which will make your daily business faster and more agile. Access and manage your to-dos, insights, favorite pages and favorite apps in My Home to access your most important tasks in the most efficient way. Make yourself ready to enjoy the newest User Experience. Curious? Read our blog for more information regarding the switch in S/4HANA Cloud, public edition. Previous Next GET STARTED WITH SUPPORT Play Play 00:00 Play Seek 10 seconds backwards Seek 10 seconds forward 00:00 / 00:00 Mute Picture in picture Fullscreen WELCOME TO SUPPORT! Take a moment and have a look at this short video where Stefan Steinle, EVP and Global Head Customer Support & Innovation at SAP SE, is welcoming you to Customer Support from SAP. Outlined here are the communication channels, Real-Time Support tools, AI-powered services and support resources available to you whenever you need our assistance. Additional resources you may want to check: * Introduction to SAP Support Portal [video] * Visit the customer onboarding resource centers * Getting the Most from Your Support * Get to Know Real-Time Support * SAP for Me Online Help Support Accreditation Self-enablement learning to make the best out of SAP's support offerings. Support Accreditation What to do with new User ID Learn what you can access from your new SAP Support User (S-User) ID new S-user ID Get the most of SAP Support Get the most from your SAP Support with CIC Work with Customer Interaction Center Webcasts Find all upcoming and on-demand webcasts and conferences by categories Webcasts Events Find all upcoming virtual events Events Explore Real-Time Support Real-Time Support tools and offerings for your SAP Solution Real-Time Support Help with SAP Support Applications Get to know how you can get help for SAP Support Applications SAP Support Applications Provide Feedback on this Welcome Section SPOTLIGHT NEWS JOWAT CREATES SEAMLESS, JUST-IN-TIME OPERATIONS WITH SAP DIGITAL MANUFACTURING 5 DAYS AGO With SAP Digital Manufacturing, Jowat is on its way to having transparent factories with a reduction in risks, errors, and process costs. HOW AN EXPANDED PARTNERSHIP AMPLIFIES THE VALUE OF SAP BUSINESS TECHNOLOGY PLATFORM 2023-11-14 While adopting a unified platform is critical, companies must also combine the right applications, tools, content, and resources to deliver optimal value. SAP FOR ME NOW SUCCESSOR OF SAP ONE SUPPORT LAUNCHPAD 2023-09-05 SAP for Me provides a holistic view of customers' SAP landscape, from products, orders, and licenses to provisioning, maintenance, and optimization. MAINTENANCE NOTIFICATION: AUGUST 26, 2023 2023-08-14 There will be DC maintenance for Sapserv5 (Tokyo) landscape Monday, August 26, 2023, from 2:30 a.m. UTC to 10:30 a.m. UTC. Impact: There will be... PUTTING THE “REAL” IN REAL-TIME SUPPORT 2023-06-27 In today’s corporate environments, companies rely on automation to make always-on a reality. More... Spotlight News Archive Your browser does not support JavaScript. Some components may not be visible. RESOURCES SAP COMMUNITY * Register & Create your Profile * View Blogs * Find Questions & Answers * View SAP Wiki Pages Visit the SAP Community OTHER RESOURCES * Usability Program FAQ * Support Leadership * Security Whitepapers How is your experience with this page? New learning course Support Accreditation is live – merged content for customers and partners in one place – at no additional cost Dismiss Cookie-Präferenzen Diese Website verwendet Cookies – kleine Textdateien, die auf Ihrem Computer oder Gerät gespeichert sind und Informationen zu Ihrem Besuch aufzeichnen. 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