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1. Unisys Blogs / Digital Workplace Deep Dive / 35 – The ROI on DEX – Is it
Possible?
35 – THE ROI ON DEX – IS IT POSSIBLE?
Weston MorrisDigital Workplace Deep Dive1 minute readFeb 15th, 2022
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More than half of my podcasts touch on employee experience in one form or
another. However, none look at the ROI of experience management… until now. Mark
Banfield, the CEO of 1E shares insights learned from the 14 million devices
monitored by his company’s Digital Employee Experience (DEX) platform (Tachyon).
Mark also shares four ways that enterprises are seeing their experience programs
resulting in payback to the business. My favorite example is the connection
between workplace technology that ‘just works’ and employee retention – an
increasingly important point during the Great Resignation. However, technology
is only part of the solution. Mark talks about the importance of changing work
culture where the focus is on proactively improving employee experience instead
of reactively fixing problems when and if they are reported. You can get
Forrester’s Digital Experience Report that Mark mentions in the podcast at this
link: https://www.1e.com/resources/
You can learn more about Unisys’ approach to measuring and improving employee
experience at this link:
https://www.unisys.com/business-outcomes/anticipate-employees-needs/
https://media.blubrry.com/unisysdigitalworkplaceservices/p/www.app5.unisys.com/common/misc/podcast/35-ROI-of-DEX-v2.mp3
Podcast: Play in new window | Download
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Tags- DEX Digital Experience Experience Management Hybrid Office Productivity
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ABOUT THE AUTHOR
WESTON MORRIS
Weston Morris leads the Unisys Digital Workplace Solutions Strategy Think Tank.
He is also the creator and host of the Digital Workplace Deep Dive podcast and
is a contributing host for the XLA.TV series.
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