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DOWNLOAD SERVICE PACKS

Home »

Standard/ Professional Enterprise Service Packs
Service Pack for builds 128000 & above.


We strongly recommend you to take backups before updating. This helps you
prevent accidental loss of data.

Version 128186  


(Released on July 24, 2024)
Read and accept the License Agreement before downloading this software.
Upgrade path for previous versions | Steps to apply service pack | README | Find
my build number


HOW TO APPLY SERVICE PACK?

 * 1. Choose your
   upgrade path.
 * 2. Download the
   appropriate PPM file.
 * 3. Apply it in
   OpManager.
 * 4. Restart
   OpManager.


CHOOSE YOUR UPGRADE PATH

Current build Upgrade path to the latest build SHA256 Value 128000 & above
Install the service pack to move to the latest build.
573FCBB59CE45EFE8C728BA62C202FC069689860D5A0DD8C3E9AAA20E997E010 127000 to
127317 Install the service pack to move to the build 128002.
cf65d0657c4b9ad01954fa69f4c03027bcbcc6eb52f8be2be074a65ef811d9a2 126000 to
126329 Install the service pack to move to the build 127006.
d7fb4d8e3de4b23258fa7503a01b56cb2cfabcb5c25ad4b7fa45e040a9062659 125000 to
125659 Install the service pack to move to the build 126007.
244f98e2ada03d09af092b364184b90a362a1cf3b8c42834a2750f385fbae50f 124000 to
124196 Install the service pack to move to the build 125012
61894a37398fe154e33efb174f787c90cf9d50281a4bfafe3da1c55bc7bb7743 123000 to
123329 Install the service pack to move to the build 124006
de726f2f3eaae3513532e44fdcef64e113b5dc4fd4ca4163371b4c75f2b96e7d 12200 Install
the service pack to move to the build 123000
ad8738cb2240a9bb98da95f8da43899141217a21e07e14438f4034bdc1f37c5e 12000 / 12100
Install the Service Pack to move to build 12200
dc4171d607bfc000308c0f68baa90215ea035e78d00d3e3fa05c6c9d1fae10d1 11600 Install
the service pack to move to the build 123097 ( Watch video )
27f05e9798157c2c0115fcbb59940a072b9cbd22238c57bb8abeea64e825abf9

 


NOTE:

 * End of support has been announced for all OpManager versions below 12.4
 * Only users with a valid AMS (Annual Maintenance and Support) contract are
   eligible to download Service packs and other upgrades. Refer
   https://www.manageengine.com/support.html for more details.
 * Applications Manager plugin, if present, should be upgraded to version 14540
   or above before upgrading OpManager from version 12.5 to 12.5.100 and higher
   versions.

 


STEPS TO APPLY THE SERVICE PACK TO OPMANAGER

 * Standard/Professional Edition
    1. Shut down OpManager. (If OpManager is running as a Windows service, stop
       the service from Control Panel > Services window and close the window.)
    2. Start the Command Prompt as an administrator: Search for “cmd”,
       right-click Command Prompt, then select Run as administrator. (Click here
       to see the screenshot)
    3. Back up the database (follow the steps here).
    4. End the processes: Open the Task Manager and make sure the processes
       java.exe or wrapper.exe of the application are terminated.
    5. Back up the application folder: Make a copy of the folder. This will back
       up the product configuration settings.
    6. Launch Update Manager:
       * Windows OS: Go to the /bin folder and run the script UpdateManager.bat
       * Linux OS: Go to the /bin folder and run the script UpdateManager.sh
    7. Click the Browse button to select the upgrade pack file (the .ppm file
       that you downloaded) and choose Install.
    8. Follow the on-screen instructions to apply the service pack.
    9. Once the upgrade is complete, start the service for the changes to take
       effect.

 * Enterprise Edition
   
   Step 1: OpManager Database Backup
   
    1. Stop the OpManager Central and all probe services.
    2. Backup the OpManager database in one of the following methods:
       1. If the backend database is installed on an MSSQL server, take an SQL
          backup of OpManager database and all the dependent plug-in databases.
       2. If OpManager is installed on a Windows machine, go to the bin > backup
          folder under OpManager installation directory and execute the
          BackupDB.bat as administrator for the Central server and all probe
          servers.
       3. If OpManager is installed on a Linux machine, go to the bin > backup
          folder under OpManager installation directory and execute the
          BackupDB.sh as root user for the Central server and all probe servers.
       4. If OpManager is installed on a virtual machine, take a VM snapshot of
          the Central and all probes.
   
   Step 2: updating the Central Server
   
    1. Start all Probe services for Smart Update to take effect.
    2. Go to the bin folder under OpManagerCentral installation directory.
       1. Windows OS: Run the UpdateManager.bat file as administrator.
       2. Linux OS: Run the UpdateManager.sh file as root user.
    3. The Update Manager launcher appears on the screen.
    4. Browse the required Update Pack file and click on Install.
    5. Follow the on-screen instructions to apply the Update Pack.
    6. Once the update is complete, start the OpManagerCentral Service for the
       update to take effect.
   
   Step 3: Smart Update (Automatic updating of Probe servers)
   
    1. The Probe will automatically contact the Central server.
    2. Once the Probe server detects a build number mismatch with the Central
       server, all the Probe services will be stopped.
    3. The Probe server downloads the Update Pack from the Central server and
       starts updating.
    4. Once the update process is complete, restart all Probe services.

Remember, if you are applying more than one update pack, you have to follow the
instructions above for each update pack. For instance, if you are on build
124196 and have to move to 125203, here's how you should go about it:

 * Follow the steps (coressponding to your OpManager Edition) to update to build
   125010.
 * Ensure you start OpManager after this update.
 * Again stop OpManager and follow the update steps (coressponding to your
   OpManager Edition) to move to build 125203.


HOW CAN I FIND THE BUILD NUMBER OF OPMANAGER?

 1. In the Web Client, click on the "Administrator" icon in the top right corner
    of the page.
 2. Search for the 'Build Number' among the product details listed.
 3. Check the following image guide to locate the build number.




NEED HELP ?

Want help with upgrading OpManager to the latest version? Contact OpManager
Support.

Know what's coming up next with OpManager. Head to our product roadmap page.

 

Video Zone
Michael Senatore, Operations Manager, Rojan Australia Pty Ltd.
  
 *  Venkatesan Veerappan, IT Consultant
    Mohd Jaffer Tawfiq Murtaja, Information Security officer from Al Ain sports
   club
 *  Jonathan ManageEngine Customer
    IT Admin from "Royal flying doctor service", Australia
 *  Michael Senatore, Operations Manager, Rojan Australia Pty Ltd.
    Michael - Network & Tech, ManageEngine Customer
 *  Altaleb Alshenqiti - Ministry of National Guard - Health Affairs
    Donald Stewart, IT Manager from Crest Industries
 *  John Rosser, MIS Manager - Yale Chase Equipment & Services
    David Tremont, Associate Directory of Infrastructure,USA

 * Loreal
 * nasa
 * dhl
 * at&t
 * siemens
 * time-warner
 * alcatel-lucent
 * saint-gobain

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