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1 YEAR FIXED TERMS


TERMS AND CONDITIONS

T&Cs for the 1 Year Fixed plan.




INTRODUCTION


These terms and conditions (Terms) apply if you’ve chosen, and we’ve agreed to
supply you, on our 1 Year Fixed plan.

These Terms are in addition to, and do not replace, our Core Energy Supply Terms
and Conditions (Core Terms).

In the event of any conflict between these Terms and the Core Terms, these Terms
will take precedence.

Any terms defined in the Core Terms will have the same meaning when used in
these Terms.


1. WHAT IS OVO 1 YEAR FIXED?


The 1 Year Fixed plan is available to new and existing OVO energy customers who
meet certain criteria.

You’ll pay a fixed rate per unit and a fixed standing charge for each fuel that
we supply. The fixed unit rate and the fixed standing charge will apply to the
energy that you use for your 1 Year Fixed period.


2. ELIGIBILITY


2.1 In order to be eligible to take up, and remain on, our 1 Year Fixed plan,
you must meet and continue to meet each of the following criteria:

(a) Be a dual fuel or electricity-only customer

You’ll need to either have (or switch to having) both your electricity and gas
or just your electricity supplied by us. If we only supply your gas or you are
switching to us for just gas, then you’re not eligible for this tariff.

b) Have a standard meter, smart meter or Economy 7 meter

If you have any other meter type, you’ll not be eligible for this energy plan.

This plan is not available to customers with Pay As You go meters.

c) Pay by monthly Direct Debit

You must pay your bills by Direct Debit. See Section 4 (Paying us) for more
details.

2.2 If at any time you don’t meet any of the above eligibility criteria, we may
end this agreement for the 1 Year Fixed plan and transfer you to the cheapest
variable energy plan available for your meter type and payment method. In that
case you might pay higher unit rates and standing charges on a variable energy
plan, and these could change at any time.


3. ENERGY CHARGES


3.1 Your energy prices will be fixed for a period of 12 months commencing on
your Plan Start Date. This means that you’ll pay a fixed rate per unit and a
fixed standing charge for each fuel that we supply. Note that a fixed rate
energy plan doesn’t mean you’ll pay a fixed amount per month. Your actual
monthly charges will still change depending on how much energy you use.

3.2 Your Plan Start Date will be the date that you apply to be supplied by us on
the 1 Year Fixed plan or the date that your electricity and/or gas supply
transfers to the 1 Year Fixed plan from your existing OVO energy tariff. You
will be notified of this date in your Welcome Letter.

3.3 Where both your electricity and gas supplies are being switched to OVO or
being transferred, the Plan Start Date will be the earlier of the two transfer
dates. This may mean you’ll not receive the full 12 months fixed term on the
later transferred fuel.

3.4 You’ll pay a single per unit rate and a single standing charge for the
energy you use (or 2 unit rates for metered Economy 7 electricity). These will
be based on our prices for your area, meter type and the payment method (and may
change if you change area, meter type or payment method).

3.5 Your unit rate and standing charge under this plan will be fixed unless
we’re prevented from doing so by the actions or requirements of any
governmental, statutory or licensing authority.


4. PAYING US


4.1 You must pay via Direct Debit in accordance with the Direct Debit rules in
Section 7.11 of our Core Terms including that:

a) A Direct Debit of at least the recommended amount (or more) is successfully
taken on the due date set out in your Direct Debit instruction; and

b) You’ll keep your energy account in credit.

4.2 If you don’t comply with the Direct Debit rules and we transfer you to a
different energy plan in accordance with our Core Terms, you may not be able to
switch back to the 1 Year Fixed plan at any point in the future.


5. PLAN TERM


5.1 Your 1 Year Fixed plan will end:

a) 12 months after your Plan Start Date (your Fixed End Date), or

b) Immediately when you move home, change to another OVO energy plan or change
supplier.

5.2 If within 20 working days of your Fixed End Date you:

 * Decide to leave us and your new supplier notifies us that you’re switching
   and that switch takes place within a reasonable period; or
 * You enter into a new energy plan with us

We’ll keep your charges the same until you switch to your new supplier or start
your new energy plan.

Before your plan ends we’ll provide you with reasonable notice in an appropriate
form explaining your switching options (reasonable notice being enough time to
select a new plan or switch away if you decide to leave us).


6. EARLY EXIT FEE


6.1 If you change your supplier or plan for electricity or gas, or both, before
the Fixed End Date, we may apply a termination fee of £75 in respect of each
fuel (Early Exit Fee). See clause 10.4 of the Core Terms for more information on
when this Early Exit Fee may be charged.

6.2 You agree to pay any such Early Exit Fee and agree to us taking this fee by
Direct Debit.


7. SMART METERS


By signing up to this plan, you’re agreeing to have a smart meter fitted (if you
don’t already have one). We’ll contact you to arrange a suitable installation
date for a smart meter to be installed in your property.


8. OTHER THINGS YOU SHOULD KNOW


8.1 Changes to these terms and conditions – we may change these terms and
conditions at any time in line with our Core Terms.

8.2 This plan is subject to availability. Admission onto the plan is at our
absolute discretion even if you meet the eligibility criteria.

8.3 We reserve the right to amend or withdraw the 1 Year Fixed plan at any time.

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 * Implementation Statement for 2019 DB Regulations

OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED,
company no. 06890795 registered in England and Wales, VAT No. 100119879. We are
a mandatory FIT & SEG licenseeOVO (S) Gas Limited, trading as OVO Energy, is
authorised and regulated by the Financial Conduct Authority under firm reference
number 957641 as a credit broker not a lender.OVO (S) Gas Limited is registered
in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay,
Bristol, BS1 6ED.OVO (S) Gas Limited is part of OVO Group Ltd.





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