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Submitted URL: https://www2.whitepapers.com.au/e/9372/42Ckzqv/b2y9l2/1396760638?h=POLGe3H0uBuCf9ssY1MHorAGmEv_rCpQTZaNI24CXj0
Effective URL: https://whitepapers.com.au/zendesk/cx-trends-2023/rise-of-immersive-experiences-short/?pubid=948&offid=2953&s3=
Submission: On May 15 via manual from SG — Scanned from SG

Form analysis 1 forms found in the DOM

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  <div class="form-header">
    <h5 class="h3 mb-3 font-weight-bold download-label text-secondary">Get Your Whitepaper</h5>
  </div>
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            <input type="checkbox" name="optin" value="yes" required="">&nbsp;&nbsp;By submitting my personal information, I understand and agree that Zendesk may collect, process, and retain my data pursuant to the
            <a href="https://www.zendesk.com/au/company/agreements-and-terms/privacy-policy/" target="blank" style="color: #FF4F40;">Zendesk Privacy Policy</a>. <input type="hidden" name="pubid" value="948">
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Text Content

CX TRENDS 2023

THE RISE OF IMMERSIVE EXPERIENCES


To say that the past three years have been transformative for CX would be an
understatement. From the initial shock waves of the Covid-19 pandemic to
persistent economic uncertainty, businesses around the world have been forced to
radically change nearly every facet of their operations.

No area has seen more turbulence than customer service and this disruption is
driven by a dramatic shift in customer expectations. Today, customers want
immersive experiences that are highly personalised and in their control.

Compiled from business and VOC insights, this whitepaper from Zendesk charts the
trends that CX practitioners need to leverage in 2023. It presents the
developments that are driving change and explains how and where businesses can
make the most impact on customer satisfaction.

Download this white paper to discover:



 * How AI is being used to create seamless and immersive experiences
 * Why conversational AI is the key to customer empowerment
 * The leading consumer sentiment trends that are reshaping CX



GET YOUR WHITEPAPER

Business Email Address

  By submitting my personal information, I understand and agree that Zendesk may
collect, process, and retain my data pursuant to the Zendesk Privacy Policy.
DOWNLOAD NOW
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