prebook.sydneyairport.com.au Open in urlscan Pro
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URL:
https://prebook.sydneyairport.com.au/en/parkinginformation/fastpark-valet-parking/
Submission: On November 19 via api (November 19th 2024, 4:42:10 am UTC) from AU — Scanned from AU

Form analysis
4 forms found in the DOM

Name: forgotten_password — POST /en/forgot-password-modal/

<form name="forgotten_password" action="/en/forgot-password-modal/" method="post" enctype="multipart/form-data" id="forgot-password-form" novalidate="novalidate"><input name="__RequestVerificationToken" type="hidden"
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  <button type="submit" class="btn">Send</button>
  <div class="login-actions">
    <a href="#login-popup" class="mfp-open">Back to login</a>
  </div>
</form>

Name: change_password — POST /en/change-password-modal/

<form name="change_password" action="/en/change-password-modal/" method="post" enctype="multipart/form-data" id="change-password-form" novalidate="novalidate"><input name="__RequestVerificationToken" type="hidden"
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  <input type="password" class="form-control" id="old-password" placeholder="Current password" name="change_password[OldPassword]">
  <input type="password" class="form-control" id="new-password" placeholder="New password" name="change_password[NewPassword]">
  <input type="password" class="form-control" id="confirm-password" placeholder="Repeat new password" name="change_password[ConfirmPassword]">
  <button type="submit" class="btn">Change password</button>
</form>

Name: search_booking — POST /en/search-booking-modal/

<form name="search_booking" action="/en/search-booking-modal/" method="post" enctype="multipart/form-data" id="search-booking-form" novalidate="novalidate"><input name="__RequestVerificationToken" type="hidden"
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  <lable class="label-text">Email</lable>
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  <lable class="label-text">Booking Reference</lable>
  <input id="booking_reference" name="search_booking[BookingReference]" type="text" required="" value="" aria-required="true">
  <div class="btn-wrap-login">
    <button type="submit" class="btn">Submit</button>
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</form>

Name: search_carpark — POST /en/search-results/

<form name="search_carpark" action="/en/search-results/" method="post" enctype="multipart/form-data" id="search_carpark-form"><input name="__RequestVerificationToken" type="hidden"
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  <div class="searchbk-box">
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    <input type="hidden" name="search_carpark[ArrivalTime]" value="" id="entry-time">
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    <input type="hidden" name="search_carpark[DepartureTime]" value="" id="exit-time">
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    <div class="bb-selects-container input-daterange">
      <div class="bb-selects">
        <div class="bbs-col bbs-car-park">
          <div class="bbs-top-title">
            <span>
              <span>Terminal</span>
              <span class="icon-Icon_plane"></span>
            </span>
          </div>
          <div class="bbs-title bbs-car-park-title">
            <span class="arrow icon-ic_down_arrow"></span>
          </div>
          <select id="car-park-select" data-placeholder=" Select terminal" name="car-park-select" class="bb-select inputElements select2-hidden-accessible" data-select2-id="car-park-select" tabindex="-1" aria-hidden="true">
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            <option value="18">Domestic T3</option>
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              aria-hidden="true"></span></span>
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        <div class="bbs-col bbs-entry-date">
          <div class="bbs-top-title">
            <span>
              <span>Parking dates</span>
              <span class="icon-ic_date"></span>
            </span>
          </div>
          <div class="bbs-title period-entry-date">
            <input id="datepicker-v2" placeholder="Select your dates" class="inputElements" readonly=""><span class="easepick-wrapper" style="position: absolute; pointer-events: none;"></span>
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            <input type="hidden" value="" id="periodpickerend" readonly="">
            <span class="arrow icon-ic_down_arrow"></span>
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        <div class="bbs-col bbs-entry-time">
          <div class="bbs-top-title">
            <span>
              <span>Entry time <span class="hrs">(24hr)</span></span>
              <span class="icon-ic_time"></span>
            </span>
          </div>
          <div class="bbs-title bbs-time">
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                <option value="01:00">01:00</option>
                <option value="02:00">02:00</option>
                <option value="03:00">03:00</option>
                <option value="04:00">04:00</option>
                <option value="05:00" selected="">05:00</option>
                <option value="06:00">06:00</option>
                <option value="07:00">07:00</option>
                <option value="08:00">08:00</option>
                <option value="09:00">09:00</option>
                <option value="10:00">10:00</option>
                <option value="11:00">11:00</option>
                <option value="12:00">12:00</option>
                <option value="13:00">13:00</option>
                <option value="14:00">14:00</option>
                <option value="15:00">15:00</option>
                <option value="16:00">16:00</option>
                <option value="17:00">17:00</option>
                <option value="18:00">18:00</option>
                <option value="19:00">19:00</option>
                <option value="20:00">20:00</option>
                <option value="21:00">21:00</option>
                <option value="22:00">22:00</option>
                <option value="23:00">23:00</option>
                <option value="23:59">23:59</option>
              </select><button type="button" class="fs-dropdown-selected fs-touch-element" tabindex="-1">05:00</button>
              <div class="fs-dropdown-options"><button type="button" class="fs-dropdown-item" data-value="00:01">00:01</button><button type="button" class="fs-dropdown-item" data-value="01:00">01:00</button><button type="button"
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                  data-value="07:00">07:00</button><button type="button" class="fs-dropdown-item" data-value="08:00">08:00</button><button type="button" class="fs-dropdown-item" data-value="09:00">09:00</button><button type="button"
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                  type="button" class="fs-dropdown-item" data-value="13:00">13:00</button><button type="button" class="fs-dropdown-item" data-value="14:00">14:00</button><button type="button" class="fs-dropdown-item"
                  data-value="15:00">15:00</button><button type="button" class="fs-dropdown-item" data-value="16:00">16:00</button><button type="button" class="fs-dropdown-item" data-value="17:00">17:00</button><button type="button"
                  class="fs-dropdown-item" data-value="18:00">18:00</button><button type="button" class="fs-dropdown-item" data-value="19:00">19:00</button><button type="button" class="fs-dropdown-item" data-value="20:00">20:00</button><button
                  type="button" class="fs-dropdown-item" data-value="21:00">21:00</button><button type="button" class="fs-dropdown-item" data-value="22:00">22:00</button><button type="button" class="fs-dropdown-item"
                  data-value="23:00">23:00</button><button type="button" class="fs-dropdown-item" data-value="23:59">23:59</button></div>
            </div>
          </div>
        </div>
        <div class="bbs-col bbs-exit-time">
          <div class="bbs-top-title">
            <span>
              <span>Exit time <span class="hrs">(24hr)</span></span>
              <span class="icon-ic_time"></span>
            </span>
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          <div class="bbs-title bbs-time">
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                <option value="01:00">01:00</option>
                <option value="02:00">02:00</option>
                <option value="03:00">03:00</option>
                <option value="04:00">04:00</option>
                <option value="05:00">05:00</option>
                <option value="06:00">06:00</option>
                <option value="07:00">07:00</option>
                <option value="08:00">08:00</option>
                <option value="09:00">09:00</option>
                <option value="10:00">10:00</option>
                <option value="11:00">11:00</option>
                <option value="12:00">12:00</option>
                <option value="13:00" selected="">13:00</option>
                <option value="14:00">14:00</option>
                <option value="15:00">15:00</option>
                <option value="16:00">16:00</option>
                <option value="17:00">17:00</option>
                <option value="18:00">18:00</option>
                <option value="19:00">19:00</option>
                <option value="20:00">20:00</option>
                <option value="21:00">21:00</option>
                <option value="22:00">22:00</option>
                <option value="23:00">23:00</option>
                <option value="23:59">23:59</option>
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          </div>
        </div>
        <div class="bbs-col bbs-promo-code">
          <div class="bbs-top-title">
            <span>
              <span>Promo code</span>
              <span class="icon-ic_promo-code"></span>
            </span>
          </div>
          <input id="bbs-promo-code" name="search_carpark[PromotionCode]" type="text" value="" placeholder="Enter here">
        </div>
      </div>
    </div>
    <div class="bb-selects-desktop">
      <button type="submit" class="btn-dark bbs-button">Choose your space</button>
    </div>
  </div>
  <div id="searchform-errors" class="bb-selects-errors hidden">
    <label class="error hidden" id="terminal-invalid-error">Please select a car park.</label>
    <label class="error hidden" id="entry-date-time-invalid-error">Please select an entry date.</label>
    <label class="error hidden" id="entry-time-invalid-error">Please select an entry time.</label>
    <label class="error hidden" id="exit-date-time-invalid-error">Please select an exit date.</label>
    <label class="error hidden" id="exit-time-invalid-error">Please select an exit time.</label>
    <label class="error hidden" id="entry-in-past-error">You can only make bookings in the future not the past.</label>
    <label class="error hidden" id="min-lead-time-error">Bookings cannot be made less than 1 hour(s) prior to arrival.</label>
    <label class="error hidden" id="exit-before-entry-error">The entry date must be before the exit date.</label>
  </div>
  <div class="bb-selects-mobile">
    <button type="submit" class="btn-dark bbs-button">Choose your space </button>
  </div>
</form>

Text Content

* Book
* Parking Information

PARKING INFORMATION

* International Parking
* Domestic Parking
* Accessible Parking
* Public Pick-up

PARK YOURSELF

* Blu Emu Parking
* Domestic Parking
*
* International Parking

PARKED FOR YOU

* Valet Parking
* T1 Premium Valet Parking
* FastPark Valet Parking
* T2 Premium Valet Parking
* Qantas Valet Parking

* Map
* FAQs
* Promo codes

* Contact Us
* My Booking

* Sign up
* Login
* Search

FORGOT PASSWORD

Please enter your email and we'll send you a new password.

Send
Back to login

THANK YOU

If an account exists for this email address
we have sent a password reset email to:

Done

CHANGE PASSWORD

Change password

PASSWORD CHANGE SUCCESS

You have successfully changed your password

Done

MANAGE/CANCEL MY BOOKING

Enter your e-mail and Booking Reference.
To see all your bookings, please login.

Email Booking Reference
Submit
* Home
* FastPark Valet Parking

FASTPARK VALET PARKING AT SYDNEY AIRPORT

Enjoy a smooth, hassle-free travel experience with car parking specially
designed for the domestic traveller flying from Terminal 2.

BOOK YOUR AIRPORT PARKING ONLINE TODAY.

Save up to 70% when you pre-book online
Terminal

International T1 Domestic T2 Domestic T3 Domestic T2
Parking dates

Entry time (24hr)
00:01 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00
13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 23:59 05:00
00:0101:0002:0003:0004:0005:0006:0007:0008:0009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0023:59
Exit time (24hr)
00:01 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00
13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 23:59 13:00
00:0101:0002:0003:0004:0005:0006:0007:0008:0009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0023:59
Promo code
Choose your space
Please select a car park. Please select an entry date. Please select an entry
time. Please select an exit date. Please select an exit time. You can only make
bookings in the future not the past. Bookings cannot be made less than 1 hour(s)
prior to arrival. The entry date must be before the exit date.
Choose your space

PARK AT FASTPARK VALET

FastPark Valet parking at Sydney Airport offers convenience for those travelling
domestically. Located at Terminal 2 on arrivals, you’ll be just a short walk
away from departures once you pull up and let our staff do the parking for you.

Upon arrival, our trained valet staff will be waiting to receive your keys and
vehicle. Stored in our parking facility within Sydney Airport, you can rest
assure that when you head off on your travels, your car will be cared for
throughout your stay.

When you return simply make your way back to FastPark Valet where your vehicle
will be ready for your pickup.

Valet parking at Sydney Airport means one less thing to worry about on your day
of travel. So, you can get straight to your gate or lounge and begin your
journey.

CLOSE TO TERMINAL 2 AT DOMESTIC AIRPORT

You can access the terminal (T2) a short walk away from the car parking
location.

EFFICIENT AND HASSLE-FREE

You can pre-book your space online and simply drive up, hand your keys to one of
our valet parking attendants and get going to the terminal.

HOW DOES FASTPARK VALET WORK?

SELECT DOMESTIC TERMINAL 2 THEN CHOOSE FASTPARK VALET

Select your travel dates and choose FastPark valet. FastPark Valet is located on
the arrivals floor of Domestic Airport, just before the T2 Domestic terminal.

BOOK YOUR SPOT IN ADVANCE

Book your FastPark Valet parking spot before your travels to ensure you get the
best price and secure a spot. You can also drive-up but we recommend booking in
advance especially around holiday periods.

DRIVE-UP & DROP-OFF

Simply hand over your keys to one of our team before making your way to the
terminal, and we’ll do the rest.

PICK-UP & GO

On your return, head back to FastPark Valet to pick up your car and your keys
and simply get going again back home.

FASTPARK VALET PARKING DRIVE-UP RATES

Stay Fee 0 to 3 hours $75.00 3 to 24 hours $100.00 Each additional 24 hour
period or part thereof $75.30

Please note, you will also be charged a credit card, debit card or paypal
payment fee which will be a small percentage of your parking fee and reflects
our cost in processing your payment. The fee varies depending on the payment
method and is set as follows: Visa - 0.9% , MasterCard – 0.9%, American Express
- 1.6%, Diners Club – 2.4%, PayPal – 1%.

FASTPARK VALET PARKING INFORMATION

LOCATION

Arrivals floor of Domestic Airport, just before Terminal 2 on Keith Smith Avenue
Enter via Sixth Street

HOURS OF OPERATION

5am – 11.30pm, 7 days a week

HEIGHT RESTRICTION

3.6 metres

CONTACT OFFICE DETAILS

02 9667 9540

Location Hours of Operation Height Restriction Contact Office Details
* Arrivals floor of Domestic Airport, just before Terminal 2 on Keith Smith
Avenue
Enter via Sixth Street.

5am – 11.30pm, 7 days a week 3.6 metres 02 9667 9540

WHERE IS FASTPARK VALET?

Sixth Avenue Mascot NSW 2020

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Escape
FastPark Valet
Domestic
FastPark Valet
T2
3-6 min
Parked For You
DIRECTIONS BOOK NOW

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Get directions

HOW DO I GET TO FASTPARK VALET PARKING?

VIDEO DIRECTIONS

APPROACHING FROM
GATEWAY / DEBORAH LAWRIE FLYOVER

APPROACHING FROM
O’RIORDAN ST

APPROACHING FROM
JOYCE DR

DRIVING DIRECTIONS

When you enter the Domestic precinct on Keith Smith Avenue, follow the signs to
the “FastPark Valet” car park.

The FastPark Valet entry is located at Sixth Street.

IMPORTANT Please note that you cannot enter the car park via Seventh Street

Enter the car park by following the instructions in your confirmation email if
you have Prebooked, or take a ticket if you have driven up.

Once in the car park, simply drive up to a drop-off bay and one of our team
members will help you check in.

If you need more information on how to get to FastPark Valet car park, please
view our parking map or simply get directions on Google Maps.

MOST FREQUENTLY ASKED QUESTIONS

WHAT DOES VALET PARKING MEAN?

Valet parking is a parking service where you drive your car to a designated
parking area in the airport, and a professional valet attendant parks your
vehicle for you. You’ll hand your keys in when you arrive and collect them and
your vehicle from the pick-up point on your return, ready for you to drive away.

Opting for valet parking at Sydney Airport is a convenient way to travel,
offering a speedy and stress-free start and end to your journey.

HOW DO I AMEND OR CANCEL MY FASTPARK VALET BOOKING?

To amend your booking, go to the top of the page and click ‘MANAGE/CANCEL’.
Enter your email address, booking reference number and click SUBMIT.

To modify your contact details or your vehicle registration, follow the above
steps and click 'MODIFY DETAILS' at the bottom of the page. Make the relevant
changes and click save. Modifying your contact details will not cancel your
booking.

To modify the selected car park or booking dates, click 'MODIFY' at the bottom
of the page. Confirm your new selection and follow the payment prompts. The new
booking confirmation will be emailed to you. Please note, the fee paid for your
original booking will be automatically refunded via the payment method used to
complete the booking.

To cancel your booking, click 'CANCEL' at the bottom of the page and following
the prompts. The cancellation confirmation will be emailed to you.

All refunds can take 2-3 business days to be processed.

SHOULD I BOOK VALET PARKING IN ADVANCE?

We recommend booking your FastPark Valet parking spot as soon as possible to
guarantee your space. Booking in advance is particularly important during the
peak seasons, such as Christmas and school holidays when the demand for parking
is high.

ARE THERE ANY DISCOUNTED RATES FOR FASTPARK VALET PARKING?

Sign up to our database to receive exclusive news, discounts and offers. Simply
create an account, add your details, and opt into our marketing emails. With an
account, you'll also be able to manage your bookings more easily.

OTHER AIRPORT PARKING OPTIONS

VALET PARKING NOT WHAT YOU'RE LOOKING FOR? DISCOVER OTHER PARKING OPTIONS AT
SYDNEY AIRPORT.

DOMESTIC PARKING

Find the right domestic car park for you.

INTERNATIONAL PARKING

Discover other international parking options.

BLU EMU PARKING

Looking for affordable Domestic parking? Explore the Blu Emu car park.

ACCESSIBLE PARKING

Learn more about the accessible parking options.

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Parking Information
* International Parking
* Domestic Parking
* Motorcycle Parking
* Accessible Parking
* Business Parking
* Arrivals & Departures
* Parking Instructions

Parking Options
* Long-term Parking
* Short-term Parking
* Express Parking
* Public Pick-up
* Valet Parking

Other Information
* Drive-up Rates
* Parking FAQs
* Parking Blog
* Corporate Parking Program
* Sydney Airport Website
* Terms & Conditions
* Privacy

Opening Hours

* Self Parking car parks operate
24/7, 365 days

* Valet parking operating hours
5:00am - 11:30pm, 7 days

* International Terminal 1
3:00am - 11:00pm

* Domestic Terminal 2 & 3
4:00am - 11:00pm

Sydney Airport acknowledges the Traditional Custodians of the lands, waterways
and skyways where we work and in which we live.
We pay respect to Elders past, present and emerging, and recognise the
continuation of cultural, spiritual and educational practices of First Nation
peoples throughout Australia.

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SYDNEY AIRPORT CAR PARKING

TERMS AND CONDITIONS FOR ONLINE RESERVATIONS

INTRODUCTION

Sydney Airport Corporation Limited (“us” or “we”) offer a variety of car parking
options at the airport, for your convenience. You can:

* can make an online reservation to ‘self-park’ or use valet parking via our
website at www.SydneyAirport.com.au, which is governed by these terms and
conditions;
* can ‘drive-up’ on the day to either ‘self-park’ or use valet parking

In most cases, an online reservation for either ‘self-park’ or valet parking
will be cheaper than the equivalent ‘drive-up’ rates, but will offer less
flexibility. Alternatively, our prices for unreserved ‘drive-up’ self-parking
and valet are often slightly higher, but provide you with more flexibility
should your plans change.

In all cases, it is your responsibility to select the option that is right for
you.

SUMMARY OF KEY PROVISIONS

While not a substitute for reading and understanding the entirety of these terms
and conditions in full, we wish to bring the following key provisions to your
attention:

* if you do not bring your booking confirmation email (with QR barcode), or the
credit card you used to pay for your booking, or have difficulty in
identifying your booking at the entry gate, please do not press the button
for a ticket, instead please press the HELP button for assistance from our
Customer Service team; and
* you may only amend your online reservation up to six hours before its
commencement;
* you must cancel your online reservation no later than 24 hours before its
commencement if you wish to receive a refund;
* in addition to these terms and conditions you agree to our Contractual Terms
and Conditions of Entry (which are displayed at the entrance to all of our
car parks)

MAKING AN ONLINE RESERVATION

1. Our online booking system is a self-service reservation system. It allows
you to check parking prices for your selected dates and times at our various
car parks. You can use our self-service reservation system to generate an
online quote. It is your responsibility to check, confirm and manage your
proposed times and dates.

2. Online reservations for parking can only be obtained via the booking engine
at prebook.sydneyairport.com.au. We are not obliged to honour any
reservations (or attempted reservations) you make anywhere else.

Like many online reservation systems you may have used, the initial online
quote provided reflects the dates and times you have requested and is
subject to change without notice. Your reservation is only finalised (and
the price confirmed) once you have completed the reservation process and
your payment has been processed. You will then receive a unique booking
reference number on your screen that you should make note of.

3. You will also receive a booking reference email (with barcode) via the email
address you provided. It is your responsibility to provide us with the
correct email address and to ensure that the relevant email account is
functioning. Please contact us via the contact details below if you have not
received a booking reference email within a reasonable period after
completing your reservation.

4. If selected during the reservation process, an additional confirmation
message (that does not contain your unique booking reference number or
barcode and cannot be used to gain entry to our car park) will also be sent
via an SMS message to the mobile phone number you provided. It is, again,
your responsibility to ensure that you provide us with the correct mobile
phone number.

CHANGES TO AN ONLINE RESERVATION

5. We provide you with access to our online booking engine for your
convenience. In exchange for the discounted price we charge you, the nature
of the reservation you make with us is fixed. If you require more
flexibility on the day you attend our car park, the ‘drive-up’ option (and
rates) may be more suitable.

6. You may amend your online reservation at any time up until six hours prior
to the start of your reservation. After this time, no further changes are
possible.

7. For example, if you make an online ‘self-parking’ reservation, it is not
then possible to make changes to this reservation or to make ‘upgrades’ on
arrival at our car park (for example, to include valet parking). Similarly,
you cannot make an online reservation for valet parking and then elect to
‘self-park’ on the day.

8. All online reservations are personal to you and are non-transferable.
However, we recognise that many people (for example, families) own more than
one car. Therefore, you do not need to notify us of changes to the
registration plate you gave us at the time of reservation, provided that the
arrival date and exit date remains the same.

NATURE OF AN ONLINE RESERVATION

9. All online reservations are valid for one entry and one exit only. That is,
multiple entries are not permitted.

10. Any reservation you make is valid only for the times, dates, car park and
airport specified in that reservation and cannot be amended other than as
set out above.

11. In particular, no changes are possible once you have actually entered our
car park. This includes ‘extending’ your reservation via our website or
creating a ‘new’ reservation. This is only possible where you are able to
physically exit your vehicle from our car park before re-entering using
your new reservation.

12. When attending our car park, you must bring with you a copy of the booking
reference email (with barcode), along with the credit card you used (if
applicable) to make payment. In order to gain entry in accordance with your
online reservation, you will need to follow the instructions to enter the
car park and scan the barcode located on your booking reference email.

13. If you fail to bring your booking reference email and the credit card (if
applicable) you used to make payment, you will be unable to gain entry in
accordance with your online reservation. If you still wish to park with us,
you will instead need to enter in accordance with our standard
(non-discounted) ‘drive-up’ rates, which are clearly displayed prior to you
entering our car park.

14. If you are issued with a car parking ticket on entry to our car park,
please retain this in a safe place as you will require it to exit the car
park. There may be additional charges if you lose this ticket.

15. We will use reasonable endeavours to honour your online reservation at the
location and time of your selection. However, we do not represent or
warrant that the car park you selected (or any of our car parks) will be
available at the time of your selection, or at all.

16. If, on attendance at your selected car park, a space is not available at
your selected time, we will use reasonable endeavours to:
1. in the first instance, allocate you a space in one of our other car
parks; and
2. if this is not possible, make alternative arrangements at no additional
cost to you.

PAYMENT AND ADDITIONAL FEES

17. All prices shown when making an online reservation are in Australian
dollars and include GST.

18. Provided that you comply with these terms and conditions and the
Contractual Terms and Conditions of Entry, the price you are shown prior to
finalising your reservation is inclusive of all applicable fees, including
parking fees, booking fees and credit card fees.

19. If your actual entry and exit time are shorter than your reserved times
(i.e. a portion of your reservation remains ‘unused’), no refund will be
payable by us.

20. It is extremely important that you take responsibility for accurately
calculating and inputting your required entry and exit times. If your
actual entry and exit time is longer than your reserved time (or otherwise
runs into a period outside of your specified reservation), you will be
liable to us for additional fees. Such additional fees will be calculated
by reference to our standard (non-discounted) ‘drive-up’ rates for each day
(or part thereof) outside of your reserved time.

21. Such additional fees are payable regardless of the reason for your delay in
returning to your vehicle and are payable before you leave the car park.
Our standard (non-discounted) ‘drive-up’ rates are clearly displayed prior
to you entering our car park.

22. We may also charge you additional fees where you park across more than one
bay, including where you do so because your vehicle is too large to park in
a single bay. In such circumstances, the additional fees will be equal to
the cost of the second bay, charged by reference to our normal
(non-discounted) ‘drive-up’ rates

CANCELLATIONS AND REFUNDS

23. You may only cancel an online reservation in one of these two ways:
1. by logging into your online account and successfully cancelling your
online reservation; or
2. by notifying us by email at book@syd.com.au along with the following
details:
1. your full name;
2. your contact number;
3. your booking reference number;
4. your booking period; and
5. an explanation of why you could not log in to your online account
to cancel your online reservation.

24. You will only be entitled to a refund of your online reservation where:
1. you effectively cancel an online reservation (in accordance with these
terms and conditions) no later than 24 hours prior to its commencement;
or
2. on your attendance at our car park, we are unable to accommodate your
vehicle in accordance with these terms and conditions.

25. For the avoidance of doubt, among other things, you are not entitled to a
refund where:
1. you cancel your online reservation less than 24 hours prior to its
commencement;
2. you are unable to enter our car park, because your vehicle does not
comply with our height and weight restrictions (available at
https://www.sydneyairport.com.au/info-sheet/parking-terms-and-conditions);
3. you park in a different car park (or area of a car park) from that
displayed on your online reservation; or
4. you do not attend the airport on the day or at the time of the online
reservation (for whatever reason).

26. If we grant you a refund, we will credit this electronically to the bank
account nominated by you for that purpose.

27. The decision to grant or not grant a refund is at our sole discretion.

28. If you made an online reservation through a third party (rather than
directly through us), you should contact that third party (e.g. a reseller)
in the first instance.

DISPUTES

29. If you wish to dispute any charge levied against you under this agreement
please notifying us by email at book@syd.com.au along with the following
details:

1. your full name;
2. your contact number;
3. your booking reference number;
4. a scanned copy of your car park receipt (if any);
5. an indication of the form of payment you used when making your online
reservation; and
6. where this was a credit card, the first six and last three digits only.
30. We will assess your dispute notice and will contact you with our
determination. The assessment and settlement of such disputes is at our
sole discretion.

31. Where we reasonably deem your dispute to be without merit, we reserve the
right to charge you a $28 administration charge as a contribution towards
the cost of processing the dispute claim made by you.

PROMOTIONS

32. From time to time, we may directly (or via our third party partners and
resellers) offer short-term, promotional online special offers in respect
of our car parks.

33. Such promotions will be governed by the terms and conditions of that
promotion, which will apply in addition to these terms and conditions.
Unless stated otherwise at that time, any such promotions:

1. cannot be used in conjunction with any other offers or promotions;
2. apply only to online reservations made in accordance with these terms
and conditions;
3. are strictly limited to the allocated number of places; and
4. expire once those allocated spaces are exhausted.

YOUR CONDUCT AT OUR CAR PARKS

34. At all times while you are on our premises, you must drive carefully and
responsibly. You must obey all speed limits indicated and otherwise comply
with all relevant road rules.

35. You may only park within designated parking bays. If you park in any other
areas, we reserve the right to take appropriate steps, including moving
your vehicle to an appropriate location.

36. We, our agents or our representatives may enter, move or tow away your
vehicle for operational, safety or security reasons.

37. Where we take any of these steps because of your breach of this agreement
or any applicable law, you will be liable to us for any costs we incur in
doing so.

38. You should allow sufficient time on arrival to find a parking space. At
peak times, our car parks as well as the roads around the airport may be
particularly busy. We do not accept responsibility if you miss your flight
or your airline check-in has closed because you have not left enough time.

SECURITY OF YOUR VEHICLE AND LIABILITY

39. The CCTV cameras installed in and around the parking precincts or
structures are part of our general security and safety measures. They are
not for the purpose of monitoring vehicles.

40. While we will take all due care, to the maximum extent permitted by law we
disclaim all liability to you under or in respect of the subject matter of
this contract (including damage to or destruction of your vehicle), whether
arising under contract, statute, tort (including negligence), or otherwise.

41. In particular, we are not responsible for any valuables left unattended in
your vehicle.

42. If, despite above disclaimer, we are nevertheless liable to you then:
1. to the extent that liability arises under the Australian Consumer Law or
the Competition and Consumer Act 2010 (Cth), then our liability is
limited to the maximum extent permitted to the resupplying of the
relevant goods and services;
2. in all other cases, our liability (whether under contract, statute, tort
(including negligence) or otherwise) is limited to the maximum extent
permitted to the fees actually paid by you to us in connection with the
circumstances in which such liability arose (e.g. the specific online
reservation in question); and
3. in any event, neither of us will be liable to the other for any
incidental, indirect, punitive or consequential damages.

YOUR PRIVACY

43. In order for our online booking system to function appropriately, it is
necessary for you to provide us with limited amounts of personal
information.

44. We take your privacy seriously. We will at all times collect, store, use
and disclose your personal information in accordance with the Privacy Act
1988 (Cth), the Australian Privacy Principles and our Privacy Policy, which
is available at https://www.sydneyairport.com.au/privacy-policy.aspx.

45. At the time of collection, we will also take reasonable steps to notify you
that we are collecting your personal information.

46. You may request a physical copy of our Privacy Policy by contacting us via
the contact details below. Any complaints, requests or clarifications in
respect of your privacy should be addressed to our privacy officer.

47. As is now common in many areas frequented by members of the public, our car
parks and associated areas are monitored by CCTV. Your attendance at our
premises constitutes your agreement to this.

GENERAL

48. We will not be in breach of these terms and conditions (or otherwise liable
to you or any other person) for any matter or delay beyond our reasonable
control.

49. Regardless of where you may be when you make an online reservation, the
laws of New South Wales apply to these terms and conditions and the courts
based there shall have jurisdiction. You waive any right to claim that such
courts represent an inconvenient forum.

50. Because of the nature of online booking systems, it may be necessary from
time to time for us to amend or vary these terms and conditions (for
example, an amendment to our refund policy) and/or our Privacy Policy. We
may amend or vary these terms and conditions and/or our Privacy Policy
without notice to you, effective in both cases from publication on our
website. Your decision to use our online booking engine indicates your
agreement to these terms and conditions, including as amended or varied.

51. These terms and conditions (and any documents referred to within these
terms and conditions) are the whole agreement between us and will, to the
extent permitted by law, supersede or extinguish any other agreements,
undertakings, representations or warranties relating to its subject matter.

52. If any provision of these terms and conditions is held to be illegal, void,
invalid or unenforceable at law, the legality, validity and enforceability
of the remainder of these terms and conditions is not affected.

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