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Influencers… Losing Influence?

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INFLUENCERS… LOSING INFLUENCE?

Social influencers’ power in business is on the wane as marketing tactics
increasingly veer toward other advertising venues.


Home
 1. Insights
 2. This Week In Leadership

FOR MORE EXPERT INSIGHTS

Peri Hansen

Senior Client Partner, Sector Leader, Consumer Products, North America, Leader,
Marketing Officers Practice, North America

Renee Whalen

Market Leader, North America, Consumer

It was an easy way for firms to promote their brands or services: Grab a bunch
of influencers. And finding a new source of income—if not a new career—was great
for legions of those influencers.

But as a form of marketing, social influence may be quietly waning, a surprise
development given how important influencers remain in other arenas. In a recent
ranking of 2025 marketing-budget spends, social influencers and related events
fell on the priority list from fourth and sixth place, respectively, in 2024 to
eight and tenth place in 2025, displaced by niche marketing efforts like ads in
digital trade journals and advertising at webinar events. “The mass appeal of
influencers is no longer as impactful,” says Peri Z. Hansen, sector leader in
consumer products for North America at Korn Ferry.

To be sure, data on marketing budgets varies from survey to survey, and
sometimes within those surveys. But consumers’ trust in social influencers is
flagging. A 2023 survey of 1,000 US consumers found that just 12% were inclined
to purchase a product pushed by an influencer; meanwhile, 90% were willing to
buy products recommended by other online users, or by friends and family. Many
consumers are simply experiencing influencer overload. “The sheer number of
influencers matters,” says Hansen. “In a sea of voices, how can customers
distinguish which are just looking for a payday?”

Experts say that marketers are increasingly weary of tying their brands to human
beings. While those collaborations go positively more often than not, a string
of incidents involving illegal or outrageous behavior by influencers and brand
ambassadors has led marketers to rethink their calculus. “From a risk
perspective, when your brand is tied to an influencer, you’ve got less control,”
says Renee Whalen, North America consumer market leader at Korn Ferry. If an
influencer gets cancelled, products associated with them can also be
cancelled—virtually overnight.

Even if the influencer behaves faultlessly, their current and past affiliations,
as consumers increasingly dig into them, can cause trouble. “Savvy consumers are
doing their own due diligence,” says Hansen. This can lead to suboptimal
outcomes for brands in a variety of ways, such as customers discovering an
influencer’s flimsy credentials or unearthing a decades-old problematic
statement.

Marketers are certainly not abandoning influencers, many of whom hold firm sway
over audiences in the tens of millions. Tying brands to internet-famous faces
still allows firms to quickly tap into consumer spheres, and potentially grow
customer bases swiftly. Yet marketers are shifting toward investments with
dependably higher ROIs. For example, firms are increasingly attracted to
customization, in which ads are tailored to individuals’ demographics and
preferences. “Marketers are still figuring it all out—it’s early days,” says
Whalen.

Experts note that one category of influencer is likely to continue receiving ad
dollars: experts who educate consumers long-term on niche topics like fitness,
nutrition, home care, and family life. “Influencers who are providing the tools
with which consumers can shape their experiences inspire more trust,” says
Hansen.

 

Learn more about Korn Ferry’s Consumer Markets capabilities.

Read more This Week in Leadership articles

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