presscustomizr.com
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urlscan Pro
199.16.131.16
Public Scan
Submitted URL: http://www.presscustomizr.com//contact
Effective URL: https://presscustomizr.com/contact/
Submission: On September 19 via api from US — Scanned from CA
Effective URL: https://presscustomizr.com/contact/
Submission: On September 19 via api from US — Scanned from CA
Form analysis 5 forms found in the DOM
GET https://presscustomizr.com/
<form action="https://presscustomizr.com/" method="get" class="czr-form search-form">
<div class="form-group czr-focus">
<label for="s-66ebd03fda087" id="lsearch-66ebd03fda087">
<span class="screen-reader-text">Search</span>
<input id="s-66ebd03fda087" class="form-control czr-search-field" name="s" type="search" value="" aria-describedby="lsearch-66ebd03fda087" placeholder="Search …">
</label>
<button type="submit" class="button"><i class="icn-search"></i><span class="screen-reader-text">Search …</span></button>
</div>
</form>GET https://presscustomizr.com/
<form action="https://presscustomizr.com/" method="get" class="czr-form search-form">
<div class="form-group czr-focus">
<label for="s-66ebd03fdad20" id="lsearch-66ebd03fdad20">
<span class="screen-reader-text">Search</span>
<input id="s-66ebd03fdad20" class="form-control czr-search-field" name="s" type="search" value="" aria-describedby="lsearch-66ebd03fdad20" placeholder="Search …">
</label>
<button type="submit" class="button"><i class="icn-search"></i><span class="screen-reader-text">Search …</span></button>
</div>
</form>POST
<form enctype="multipart/form-data" method="post" class="frm-show-form frm_pro_form " id="form_m3j26q22">
<div class="frm_form_fields ">
<fieldset>
<div class="frm_fields_container">
<input type="hidden" name="frm_action" value="create">
<input type="hidden" name="form_id" value="14">
<input type="hidden" name="frm_hide_fields_14" id="frm_hide_fields_14" value="">
<input type="hidden" name="form_key" value="m3j26q22">
<input type="hidden" name="item_meta[0]" value="">
<input type="hidden" id="frm_submit_entry_14" name="frm_submit_entry_14" value="fc6bb7f21c"><input type="hidden" name="_wp_http_referer" value="/contact/">
<div id="frm_field_354_container" class="frm_form_field frm_html_container form-field"> <p></p>
<div class="container" style="display: none;">
<div class="alert alert-warning">
<p style="text-align: center; font-size: 23px; line-height: 33px;">We are currently short staffed due to annual vacations. We will do our best to respond as quickly as possible, but expect slower than normal response times until Monday,
August 3, 2020.</p>
</div>
</div>
</div>
<div id="frm_field_356_container" class="frm_form_field frm_html_container form-field">
<h2 style="text-align: center; color: #444444; font-size: 30px; text-transform: uppercase;">If you use one of our softwareS, please follow those steps before you post :</h2>
<hr>
<ol style="font-size: 16px;">
<li><strong>Use the latest software versions</strong> : make sure WordPress and your theme or plugins are up to date.</li>
<li><strong>Documentation</strong> : read our <a href="https://docs.presscustomizr.com/?utm_source=presscustomizr&utm_medium=link&utm_campaign=contact-page" rel="nofollow">documentation</a> and check our
<a href="https://docs.presscustomizr.com/search?query=Troubleshooting&?utm_source=presscustomizr&utm_medium=link&utm_campaign=contact-page" rel="nofollow">troubleshooting tips</a>.</li>
<li><strong>Cache plugin</strong> : if you are using a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.</li>
<li><strong>Browser </strong> :
<a href="https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/?utm_source=presscustomizr&utm_medium=link&utm_campaign=contact-page" rel="nofollow">clear your browser’s cache / history</a>
</li>
<li><strong>Check for plugin conflict</strong> : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you isolate the plugin in conflict.</li>
</ol>
</div>
<div id="frm_field_355_container" class="frm_form_field frm_html_container form-field">
<hr>
<h2 style="text-align:center; color: #444444;font-size: 30px;text-transform: uppercase;">Search our knowledge base before posting your message</h2>
</div>
<div id="frm_field_335_container" class="frm_form_field form-field frm_top_container helpscout-docs">
<label for="field_6woxqa" class="frm_primary_label">
<span class="frm_required"></span>
</label>
<input type="text" id="field_6woxqa" name="item_meta[335]" value="" placeholder="Ex. payments pending" data-invmsg="is invalid" aria-invalid="false" aria-describedby="frm_desc_field_6woxqa">
<div id="frm_desc_field_6woxqa" class="frm_description">
<div style="font-style:italic">
<strong>Search tips :</strong><br>
<ul>
<li><u>Use keywords, not sentences.</u> For example : <code>payment pending</code> is more efficient than <code>I have a payment with the pending status</code></li>
<li>Try different keywords if there's no results. If you get too many results, try to narrow down your search by specifying the theme or plugin name.</li>
</ul>
</div>
</div>
</div>
<div id="frm_field_336_container" class="frm_form_field form-field frm_required_field frm_top_container go-next-step vertical_radio">
<label class="frm_primary_label">Did you find the answer to your question? <span class="frm_required">*</span>
</label>
<div class="frm_opt_container">
<div class="frm_radio" id="frm_radio_336-0"><label for="field_xyonha-0"> <input type="radio" name="item_meta[336]" id="field_xyonha-0" value="Yes" checked="checked" data-frmval="Yes"
data-reqmsg="Did you find the answer to your question? cannot be blank." data-invmsg="Did you find the answer to your question? is invalid" aria-invalid="false"> Yes</label></div>
<div class="frm_radio" id="frm_radio_336-1"><label for="field_xyonha-1"> <input type="radio" name="item_meta[336]" id="field_xyonha-1" value="No" data-frmval="Yes" data-reqmsg="Did you find the answer to your question? cannot be blank."
data-invmsg="Did you find the answer to your question? is invalid" aria-invalid="false"> No</label></div>
</div>
</div>
<div id="frm_field_337_container" class="frm_form_field frm_html_container form-field">
<hr style="margin:100px 0;">
<h2 style="text-align:center; color: #444444;font-size: 30px;text-transform: uppercase;">Send us a message if our knowledge base did not answer your question</h2>
</div>
<div id="frm_field_247_container" class="frm_form_field form-field frm_required_field frm_top_container vertical_radio">
<label class="frm_primary_label">Please select a topic <span class="frm_required">*</span>
</label>
<div class="frm_opt_container">
<div class="frm_radio" id="frm_radio_247-0"><label for="field_k39bkd2-0"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-0" value="Support for a purchased theme or plugin"
data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> Support for a purchased theme or
plugin</label></div>
<div class="frm_radio" id="frm_radio_247-1"><label for="field_k39bkd2-1"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-1" value="I think I've found a bug in your free theme or plugin" checked="checked"
data-frmval="I think I've found a bug in your free theme or plugin" data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> I think I've found a bug in your free
theme or plugin</label></div>
<div class="frm_radio" id="frm_radio_247-2"><label for="field_k39bkd2-2"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-2" value="Pre-sale question" data-frmval="I think I've found a bug in your free theme or plugin"
data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> Pre-sale question</label></div>
<div class="frm_radio" id="frm_radio_247-3"><label for="field_k39bkd2-3"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-3" value="Affiliates" data-frmval="I think I've found a bug in your free theme or plugin"
data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> Affiliates</label></div>
<div class="frm_radio" id="frm_radio_247-4"><label for="field_k39bkd2-4"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-4" value="Billing / account Issue" data-frmval="I think I've found a bug in your free theme or plugin"
data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> Billing / account Issue</label></div>
<div class="frm_radio" id="frm_radio_247-5"><label for="field_k39bkd2-5"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-5" value="Partnership request" data-frmval="I think I've found a bug in your free theme or plugin"
data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> Partnership request</label></div>
<div class="frm_radio" id="frm_radio_247-6"><label for="field_k39bkd2-6"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-6" value="Other / feature request" data-frmval="I think I've found a bug in your free theme or plugin"
data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> Other / feature request</label></div>
<div class="frm_radio" id="frm_radio_247-7"><label for="field_k39bkd2-7"> <input type="radio" name="item_meta[247]" id="field_k39bkd2-7" value="Delete my account" data-frmval="I think I've found a bug in your free theme or plugin"
data-reqmsg="Please select a topic cannot be blank." data-invmsg="Please select a topic is invalid" aria-invalid="false"> Delete my account</label></div>
</div>
</div>
<div id="frm_field_248_container" class="frm_form_field form-field frm_top_container frm_full">
<label for="field_kgt6aw3" class="frm_primary_label">Website <span class="frm_required"></span>
</label>
<input type="url" id="field_kgt6aw3" name="item_meta[248]" value="" data-invmsg="Please enter a valid website" aria-invalid="false" aria-describedby="frm_desc_field_kgt6aw3">
<div id="frm_desc_field_kgt6aw3" class="frm_description">Please enter your website URL</div>
</div>
<div id="frm_field_323_container" class="frm_form_field frm_full frm_html_container form-field">
<div class="alert alert-info" style="font-size:16px">
<p><strong>You are a Pro user, we have a specific support desk for you.</strong> Please open a new support ticket <a href="http://presscustomizr.com/support/" title="Pro support">here</a>. Our support team will do its best to help you as
fast as possible ! </p>
<p>If you're having trouble to login to your account, make sure you're using the email used when purchasing a product from us.</p>
<p>The following documentation pages might help you to solve the most common issues :</p>
<ul>
<li><a href="http://docs.presscustomizr.com/article/259-pro-installing-customizr-pro-theme" target="_blank">How to install and activate the Customizr Pro theme ?</a></li>
<li><a href="http://docs.presscustomizr.com/article/258-troubleshooting-guide-for-websites-using-customizr-pro-wordpress-theme" target="_blank">Troubleshooting Guide for Websites Using Customizr Pro WordPress Theme.</a></li>
<li><a href="http://docs.presscustomizr.com/article/157-where-can-i-find-my-account-information-once-i-log-in" target="_blank">Where can I find my account information once I log in?</a></li>
<li><a href="http://docs.presscustomizr.com/article/21-where-can-i-download-my-purchased-theme-or-plugin" target="_blank">Where can I download my purchased theme or plugin ?</a></li>
<li><a href="http://docs.presscustomizr.com/article/212-where-can-i-download-my-invoice-from-press-customizr" target="_blank">Where can I download my invoice from Press Customizr ?</a></li>
<li><a href="http://docs.presscustomizr.com/article/10-where-can-i-find-my-activation-key" target="_blank">Where can I find my activation key ?</a></li>
<li><a href="http://docs.presscustomizr.com/article/18-how-can-i-upgrade-my-current-package" target="_blank">How can I upgrade my current package ?</a></li>
</ul>
</div>
</div>
<div id="frm_field_267_container" class="frm_form_field frm_full frm_html_container form-field">
<div class="alert alert-info">
<p><strong>You are a Pro user, we have a specific support desk for you.</strong>If you are experiencing troubles with <a href="http://presscustomizr.com/account/" title="My account">your account</a> on Press Customizr or anything related
to billings and payments, please open a new support ticket <a href="http://presscustomizr.com/support/" title="Pro support">here</a>. Our support team will do its best to help you as fast as possible.</p>
<p>If you're having trouble to login to your account, make sure you're using the email used when purchasing a product from us.</p>
<p>The following documentation pages might help you to solve the most common issues :</p>
<ul>
<li><a href="http://docs.presscustomizr.com/article/157-where-can-i-find-my-account-information-once-i-log-in" target="_blank">Where can I find my account information once I log in?</a></li>
<li><a href="http://docs.presscustomizr.com/article/21-where-can-i-download-my-purchased-theme-or-plugin" target="_blank">Where can I download my purchased theme or plugin ?</a></li>
<li><a href="http://docs.presscustomizr.com/article/212-where-can-i-download-my-invoice-from-press-customizr" target="_blank">Where can I download my invoice from Press Customizr ?</a></li>
<li><a href="http://docs.presscustomizr.com/article/10-where-can-i-find-my-activation-key" target="_blank">Where can I find my activation key ?</a></li>
<li><a href="http://docs.presscustomizr.com/article/18-how-can-i-upgrade-my-current-package" target="_blank">How can I upgrade my current package ?</a></li>
<li><a href="http://presscustomizr.com/terms-of-sale/" target="_blank">Terms of Sales</a></li>
</ul>
</div>
</div>
<div id="frm_field_266_container" class="frm_form_field form-field frm_required_field frm_top_container">
<label for="field_ajqusn" class="frm_primary_label">Which free theme or plugin are you using ? <span class="frm_required">*</span>
</label>
<input type="text" id="field_ajqusn" name="item_meta[266]" value="" data-reqmsg="Which free theme or plugin are you using ? cannot be blank." aria-required="true" data-invmsg="Which free theme or plugin are you using ? is invalid"
aria-invalid="false" aria-describedby="frm_desc_field_ajqusn">
<div id="frm_desc_field_ajqusn" class="frm_description">Please enter the name of the theme or plugin your request relates to</div>
</div>
<div id="frm_field_264_container" class="frm_form_field form-field frm_required_field frm_top_container vertical_radio">
<label class="frm_primary_label">Are you already registered to our Affiliate Program ? <span class="frm_required">*</span>
</label>
<div class="frm_opt_container">
<div class="frm_radio" id="frm_radio_264-0"><label for="field_6hob5z-0"> <input type="radio" name="item_meta[264]" id="field_6hob5z-0" value="Yes" data-reqmsg="Are you already registered to our Affiliate Program ? cannot be blank."
data-invmsg="Are you already registered to our Affiliate Program ? is invalid" aria-invalid="false"> Yes</label></div>
<div class="frm_radio" id="frm_radio_264-1"><label for="field_6hob5z-1"> <input type="radio" name="item_meta[264]" id="field_6hob5z-1" value="No" data-reqmsg="Are you already registered to our Affiliate Program ? cannot be blank."
data-invmsg="Are you already registered to our Affiliate Program ? is invalid" aria-invalid="false"> No</label></div>
</div>
</div>
<div id="frm_field_263_container" class="frm_form_field frm_full frm_html_container form-field">
<div class="alert alert-info">
<p>To join our affiliate program, please visit our <a href="http://presscustomizr.com/affiliates/" title="Affiliates page">Affiliates page</a>.</p>
</div>
</div>
<div id="frm_field_265_container" class="frm_form_field form-field frm_top_container">
<label for="field_t23g9r" class="frm_primary_label">Affiliate ID <span class="frm_required"></span>
</label>
<input type="text" id="field_t23g9r" name="item_meta[265]" value="" data-invmsg="Affiliate ID is invalid" aria-invalid="false" aria-describedby="frm_desc_field_t23g9r">
<div id="frm_desc_field_t23g9r" class="frm_description">Enter the affiliate ID given by Share A Sale</div>
</div>
<div id="frm_field_244_container" class="frm_form_field form-field frm_required_field frm_top_container frm_left_half">
<label for="field_dannn93" class="frm_primary_label">Name <span class="frm_required">*</span>
</label>
<input type="text" id="field_dannn93" name="item_meta[244]" value="" data-reqmsg="Name cannot be blank." aria-required="true" data-invmsg="Name is invalid" aria-invalid="false" aria-describedby="frm_desc_field_dannn93">
<div id="frm_desc_field_dannn93" class="frm_description">First</div>
</div>
<div id="frm_field_245_container" class="frm_form_field form-field frm_hidden_container frm_right_half">
<label for="field_x7iaio3" class="frm_primary_label">Last <span class="frm_required"></span>
</label>
<input type="text" id="field_x7iaio3" name="item_meta[245]" value="" data-invmsg="Last is invalid" aria-invalid="false" aria-describedby="frm_desc_field_x7iaio3">
<div id="frm_desc_field_x7iaio3" class="frm_description">Last</div>
</div>
<div id="frm_field_246_container" class="frm_form_field form-field frm_required_field frm_top_container frm_full">
<label for="field_kg0vh3" class="frm_primary_label">Email <span class="frm_required">*</span>
</label>
<input type="email" id="field_kg0vh3" name="item_meta[246]" value="" data-reqmsg="Email cannot be blank." aria-required="true" data-invmsg="Please enter a valid email address" aria-invalid="false" aria-describedby="frm_desc_field_kg0vh3">
<div id="frm_desc_field_kg0vh3" class="frm_description">Enter Email</div>
</div>
<div id="frm_field_conf_246_container" class="frm_form_field frm_hidden_container frm_conf_field form-field frm_required_field frm_top_container frm_full">
<label for="field_conf_kg0vh3" class="frm_conf_label frm_primary_label">Confirm Email <span class="frm_required">*</span>
</label>
<input type="email" id="field_conf_kg0vh3" name="item_meta[conf_246]" value="" data-reqmsg="Confirm Email cannot be blank." aria-required="true" data-confmsg="The entered values do not match" data-invmsg="Please enter a valid email address"
aria-invalid="false" aria-describedby="frm_desc_field_conf_kg0vh3">
<div id="frm_desc_field_conf_kg0vh3" class="frm_description">Confirm your Email</div>
</div>
<div id="frm_field_270_container" class="frm_form_field form-field frm_required_field frm_top_container subject_wrapper">
<label for="field_subject_input2" class="frm_primary_label">Summary / Object of our request <span class="frm_required">*</span>
</label>
<input type="text" id="field_subject_input2" name="item_meta[270]" value="" data-reqmsg="Summary / Object of our request cannot be blank." aria-required="true" data-invmsg="Summary / Object of our request is invalid" aria-invalid="false"
aria-describedby="frm_desc_field_subject_input2">
<div id="frm_desc_field_subject_input2" class="frm_description">Please summarize your issue / request in 10 words or less</div>
</div>
<div id="frm_field_360_container" class="frm_form_field frm_full frm_html_container form-field">
<div class="alert alert-info" style="font-size:16px">
<h3>Before you post your message</h3>
<p><i>Please note that we won't provide technical assistance such as custom code review or website speed or SEO optimization .</i></p>
<p>Make sure you follow those troubleshooting steps :</p>
<ol>
<li><strong>Use the latest software versions</strong> : make sure the theme and WordPress are up to date.</li>
<li><strong>Documentation</strong> : read our <a href="https://docs.presscustomizr.com/?utm_source=pc&utm_medium=link&utm_campaign=contact-form" rel="nofollow">documentation</a> and check our
<a href="https://docs.presscustomizr.com/article/258-troubleshooting-guide-for-websites-using-customizr-pro-wordpress-theme/?utm_source=pc&utm_medium=link&utm_campaign=contact-form" rel="nofollow">troubleshooting tips</a>.
</li>
<li><strong>Cache plugin</strong> : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.</li>
<li><strong>Browser </strong> :
<a href="https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/?utm_source=pc&utm_medium=link&utm_campaign=contact-form" rel="nofollow">clear your browser’s cache / history</a></li>
<li><strong>Deactivate your child theme</strong> if you are using one.</li>
<li><strong>Check for plugin conflict</strong> : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.</li>
</ol>
</div>
</div>
<div id="frm_field_271_container" class="frm_form_field form-field frm_required_field frm_top_container frm_full">
<label for="field_pi7a4s" class="frm_primary_label">Please provide as much details as you can about your issue. <span class="frm_required">*</span>
</label>
<div id="wp-field_pi7a4s-wrap" class="wp-core-ui wp-editor-wrap tmce-active">
<div id="wp-field_pi7a4s-editor-tools" class="wp-editor-tools hide-if-no-js">
<div class="wp-editor-tabs"><button type="button" id="field_pi7a4s-tmce" class="wp-switch-editor switch-tmce" data-wp-editor-id="field_pi7a4s">Visual</button>
<button type="button" id="field_pi7a4s-html" class="wp-switch-editor switch-html" data-wp-editor-id="field_pi7a4s">Text</button>
</div>
</div>
<div id="wp-field_pi7a4s-editor-container" class="wp-editor-container">
<div id="qt_field_pi7a4s_toolbar" class="quicktags-toolbar hide-if-no-js"></div><textarea class="wp-editor-area" rows="10" autocomplete="off" cols="40" name="item_meta[271]" id="field_pi7a4s"></textarea>
</div>
</div>
<div id="frm_desc_field_pi7a4s" class="frm_description">If you are reporting a bug with one of our product please tell us which browser and device you are using.</div>
</div>
<div id="frm_field_328_container" class="frm_form_field form-field frm_required_field frm_top_container frm_full">
<label for="field_wyddfn" class="frm_primary_label">System infos / WordPress install details <span class="frm_required">*</span>
</label>
<div id="wp-field_wyddfn-wrap" class="wp-core-ui wp-editor-wrap tmce-active">
<div id="wp-field_wyddfn-editor-tools" class="wp-editor-tools hide-if-no-js">
<div class="wp-editor-tabs"><button type="button" id="field_wyddfn-tmce" class="wp-switch-editor switch-tmce" data-wp-editor-id="field_wyddfn">Visual</button>
<button type="button" id="field_wyddfn-html" class="wp-switch-editor switch-html" data-wp-editor-id="field_wyddfn">Text</button>
</div>
</div>
<div id="wp-field_wyddfn-editor-container" class="wp-editor-container">
<div id="qt_field_wyddfn_toolbar" class="quicktags-toolbar hide-if-no-js"></div><textarea class="wp-editor-area" rows="10" autocomplete="off" cols="40" name="item_meta[328]" id="field_wyddfn"></textarea>
</div>
</div>
<div id="frm_desc_field_wyddfn" class="frm_description">Please paste your system infos here. For Customizr Pro, you'll find it in your WP admin in Appearance > About [name of the theme]. It includes technical informations that will speed
up the treatment of your request by our suppor team.</div>
</div>
<div id="frm_field_327_container" class="frm_form_field form-field frm_top_container frm_full">
<label for="field_ybtyv9" class="frm_primary_label">We will delete your account as soon as we receive your request. Any type of feedback about your customer experience with us would be very helpful ! <span class="frm_required"></span>
</label>
<div id="wp-field_ybtyv9-wrap" class="wp-core-ui wp-editor-wrap tmce-active">
<div id="wp-field_ybtyv9-editor-tools" class="wp-editor-tools hide-if-no-js">
<div class="wp-editor-tabs"><button type="button" id="field_ybtyv9-tmce" class="wp-switch-editor switch-tmce" data-wp-editor-id="field_ybtyv9">Visual</button>
<button type="button" id="field_ybtyv9-html" class="wp-switch-editor switch-html" data-wp-editor-id="field_ybtyv9">Text</button>
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<div id="wp-field_ybtyv9-editor-container" class="wp-editor-container">
<div id="qt_field_ybtyv9_toolbar" class="quicktags-toolbar hide-if-no-js"></div><textarea class="wp-editor-area" rows="10" autocomplete="off" cols="40" name="item_meta[327]" id="field_ybtyv9"></textarea>
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<div id="frm_field_256_container" class="frm_form_field form-field frm_top_container">
<label for="field_ssao8w2" class="frm_primary_label">Attachments <span class="frm_required"></span>
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<input type="hidden" data-invmsg="Attachments is invalid" aria-invalid="false" name="item_meta[256][]" value="" data-frmfile="256">
<div class="frm_dropzone frm_multi_upload frm_clearfix" id="file256_dropzone" role="group" aria-describedby="frm_desc_field_ssao8w2">
<div class="fallback">
<input type="file" name="file256[]" id="field_ssao8w2" data-frmfile="256" multiple="multiple" data-invmsg="Attachments is invalid" aria-invalid="false">
<div class="frm_clearfix "></div>
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<svg viewBox="0 0 18 18" class="frmsvg frm-svg-icon">
<path viewBox="0 0 18 18" fill-rule="evenodd" clip-rule="evenodd"
d="M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z"></path>
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<span class="frm_compact_text"><button type="button" aria-label="Attachments. Choose File. Maximum file size: 33.55MB">Choose File</button></span>
<div class="frm_small_text">
<p>Maximum file size: 33.55MB</p>
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</div>
</div>
<div id="frm_desc_field_ssao8w2" class="frm_description">Accepted file types: jpg, gif, zip, png, tiff, pdf, log, txt, rtf, csv, doc, xls, css Upload screenshots, error logs, or other files to assist in solving your issue</div>
<input type="hidden" id="frm_verify_14" class="nikeo-jan-2021-debug" value="">
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<div id="frm_field_341_container" class="frm_form_field form-field frm_top_container visited-docs">
<label for="field_doc_links_input2" class="frm_primary_label">
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</label>
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<div id="frm_field_340_container" class="frm_form_field form-field frm_top_container perf-searches">
<label for="field_searches_input2" class="frm_primary_label">
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</label>
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<input name="frm_state" type="hidden" value="cta8Mm/+qzU5xnZ/8nKVqLHSln8vSm/h5S/1a/zIyi8=">
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<label for="s-66ebd0401261f" id="lsearch-66ebd0401261f">
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<h1 id="link-modal-title">Insert/edit link</h1>
<button type="button" id="wp-link-close"><span class="screen-reader-text"> Close </span></button>
<div id="link-selector">
<div id="link-options">
<p class="howto" id="wplink-enter-url">Enter the destination URL</p>
<div>
<label><span>URL</span>
<input id="wp-link-url" type="text" aria-describedby="wplink-enter-url"></label>
</div>
<div class="wp-link-text-field">
<label><span>Link Text</span>
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</div>
<div class="link-target">
<label><span></span>
<input type="checkbox" id="wp-link-target"> Open link in a new tab</label>
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<ul></ul>
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<em class="query-notice-hint screen-reader-text"> Search or use up and down arrow keys to select an item. </em>
</div>
<ul></ul>
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</div>
</div>
</div>
<div class="submitbox">
<div id="wp-link-cancel">
<button type="button" class="button">Cancel</button>
</div>
<div id="wp-link-update">
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</div>
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We are currently short staffed due to annual vacations. We will do our best to
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2. Documentation : read our documentation and check our troubleshooting tips.
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The following documentation pages might help you to solve the most common issues
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to billings and payments, please open a new support ticket here. Our support
team will do its best to help you as fast as possible.
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The following documentation pages might help you to solve the most common issues
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to date.
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3. Cache plugin : if you are using a server cache or cache plugin, please clear
it’s cache content and disable caching via it’s settings.
4. Browser : clear your browser’s cache / history
5. Deactivate your child theme if you are using one.
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feedback about your customer experience with us would be very helpful !
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