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RESPONSE CX

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EFFORTLESSLY SCALE YOUR SUPPORT TEAM WITH STATESET AI AGENTS.

Improve customer experience and resolve conflicts faster.
See how ReSponse can grow your business

Get StartedBook a Demo

No credit card, no annual contract, no usage fees.




TRUSTED BY LEADING DTC BRANDS



Powerful Automations and Dynamic Workflows to Empower CX Teams

StateSet ReSponse delivers intelligent, autonomous AI Agents that execute tasks,
make decisions, and drive results. Our digital workforce revolutionizes DTC
customer service operations, handling everything from order modifications to
subscription changes with unparalleled efficiency. Join us in reshaping the
commerce landscape with AI-driven, result-oriented solutions that transform your
CX operations and delight your customers.

Decrease in First Response Times98%
Decrease in Resolution Times98%
Increase in CSAT Scores93%
Decrease in Return Cycle Time71%
Increase in Subscription Retention53%
Increase in Exchange Efficiency62%

> “Through Stateset Response, we use an AI bot (Robert) to handle the
> monotonous, time sensitive issues like cancellation requests. He’s working
> 24/7 and frees up our reps so they can take care of questions that are more
> nuanced and require a human touch.”


Femi Olasupo
Senior Director of Customer Experience - Truvani
Learn more about Truvani and StateSet ReSponse →

ReSponse has created thousands of 5 star customer experiences

> “Impeccable attention to detail and lightning-fast responses. The speed
> suggests AI, yet it resonates with a personal, tailored touch that feels
> remarkably human!”

> “Súper amable y atento en todo momento estoy muy satisfecha por su ayuda. Lo
> mejor!”



> “Very helpful, even on a Sunday!”



> “5/5. Very helpful”



> “Quick response time, very helpful.”





STAY AHEAD IN CUSTOMER SUPPORT AUTOMATION WITH RESPONSE CX AGENTS


Order Efficiency AgentYour 24/7 Shopify Order Management Guru: Effortlessly
handle cancellations and modifications while your team focuses on what truly
matters - delighting customers.

Subscription Management AgentStay.ai, ReCharge, and SKIO Made Simple: Automate
subscription changes and cancellations, freeing your team to craft unforgettable
customer experiences.

Returns Handling AgentSeamless Shopify and Gorgias Integration: Automate returns
while keeping customers in the loop. Build trust, streamline operations, and
watch satisfaction soar.

Proactive Warranty Support AgentProactive Support that Wows: Automate
replacements and recommend products based on purchase history. Turn
post-purchase support into a loyalty-building opportunity.

Sales AgentYour Always-On Revenue Booster: Personalize recommendations, answer
queries instantly, and guide customers to the perfect purchase. Watch your
conversion rates skyrocket.

Marketing AgentKlaviyo Campaigns on Autopilot: Craft data-driven, personalized
campaigns that hit the mark every time. Let your team focus on strategy while AI
handles the heavy lifting.

Use ReSponse with your favorite commerce apps, data sources, automations, and
more.


COMMERCE


SUPPORT


LOGISTICS


SUBSCRIPTIONS


SHIPPING


RETURNS


FINANCIALS










POWER YOUR CX WITH 24/7 TICKET RESOLUTIONS!


SEAMLESSLY REPLY ON EVERY CHANNEL AND DRIVE OUTCOMES THAT ENHANCE YOUR CX OPS.
EXPERIENCE AN AUTONOMOUS AI KNOWLEDGE BASE SETUP HANDLED BY OUR TEAM. NEVER MISS
A CUSTOMER QUERY AGAIN.

All plans come with No usage costs / no setup costs / no hidden fees

Payment frequency
Monthly
Billed Annually

Responses


PRO

For the ambitious DTC brand, start automating responses using next-gen AI.

 * No Per Automation Fees
 * No Setup Costs
 * Setup Handled by Our Team
 * Free 30 Day Trial
 * Monthly Contract

$350/month

Unlock Pro Features Now


FEATURES

 * Conversational AI Agent: Intelligent AI-powered conversations
 * Speech-to-Text: Convert audio to text
 * Text-to-Speech: Convert text to natural-sounding speech
 * Personalized Responses: Tailored messages for each customer
 * Knowledge Base: Centralized information repository
 * Agent Attributes: Customizable AI agent characteristics
 * Rules Engine: Set up custom response and escalation logic
 * Response Examples: Pre-defined response templates based on examples ticket
   conversations


INTEGRATIONS

 * Shopify Integration: Connect with your Shopify store
 * Gorgias Integration: Integrate with Gorgias helpdesk


CHANNELS

 * eMail, Chat, Instagram DMs: Multi-channel support


ANALYTICS

 * Response Analytics: Gain insights from response data
 * Response Evaluation: Assess and improve response quality


SUPPORT

 * Support Included: Assistance with Agent Configuration.

Function Calling


SCALE

For the scaling DTC brand, start automating CX outcomes with a team of Agents.

 * No Per Automation Fees
 * No Setup Costs
 * Setup Handled by Our Team
 * Free 30 Day Trial
 * Monthly Contract

$1,520/month

Unlock Scale


FEATURES

 * Pro Features: All features from the Pro tier
 * Automated Function Calling: Trigger automated actions
 * Automated Order Cancellations: Handle cancellations automatically
 * Automated Subscription Changes: Manage subscription modifications
 * Automated Order Tagging: Apply tags to orders automatically
 * Auto-Close Tickets: Automatically resolve completed tickets


INTEGRATIONS

 * Pro Integrations: Gorgias and Shopify
 * Stay AI Integration: Connect with Stay AI platform
 * Recharge Integration: Integrate with Recharge for subscriptions
 * 3PL Integration: Integrate with your 3PL / 4PL for order changes


ANALYTICS

 * Response Analytics: Gain insights from response data
 * Response Evaluation: Assess and improve response quality


CHANNELS

 * eMail, Chat, Instagram DMs, Social: Multi-channel support


SUPPORT

 * Support Included: Dedicated Slack Channel Support.

Custom APIs


ENTERPRISE

For the Enterprise brand, build autonomous workflows with a best-in-class AI
partner.

 * No Per Automation Fees
 * No Setup Costs
 * Setup Handled by Our Team
 * Free 30 Day Trial
 * Monthly Contract

$3,230/month

Unlock Enterprise


FEATURES

 * Scale Features: All features from the Scale tier
 * Generative User Interface: AI-powered UI generation
 * Advanced Response Scheduling: Complex scheduling options (Delays, Planning,
   Sequences)


INTEGRATIONS

 * Scale Integrations: Gorgias, Shopify, Stay, 3PLs
 * Custom API Integrations: Connect with any third-party API
 * Custom ERP Integrations: Integrate with your ERP system


ENTERPRISE

 * Enterprise Grade SLA: Guaranteed service levels
 * Enterprise Grade Analytics: Advanced data insights


ANALYTICS

 * Response Analytics: Gain insights from response data
 * Response Evaluation: Assess and improve response quality


CHANNELS

 * Custom Channels: Multi-channel support


SUPPORT

 * Dedicated Support: Dedicated Support with Daily Meetings

> “The next generation of AI-powered customer experience has arrived. As a brand
> and former marketing technologist, exploring and implementing modern
> AI-powered tools for our brand is important to me. The ReSponse AI App
> provides a smart, scalable interface for our CX team to be at the forefront of
> e-commerce technology and to provide better experiences and support for our
> customers.”

Madeline Lauf, Founder at Begin Health

Customer Success


BEGIN HEALTH

Health & Wellness

Facing exponential growth and the accompanying customer support challenges,
Begin Health sought a solution to scale their services while maintaining a high
level of care and responsiveness.

Integration of Stateset’s ReSponse AI with the Gorgias chat widget on their
website enabled automatic handling of sensitive subscription management
requests, such as cancellations, with a personal touch. The AI’s capability to
suggest alternatives like pausing or skipping a subscription before cancellation
helped in reducing churn and enhancing customer satisfaction.

The adoption of Stateset’s Response AI solution led to an 95% reduction in
response time, slashing the first response to an astounding 5 seconds, and a 85%
decrease in time to resolution. This transformation has not only satisfied the
immediate needs of the Begin Health community but also laid the groundwork for
additional self-service features.

ReSponse Time95%
Resolution Time85%
Churn Reduction28%
Cost / Ticket40%
Learn more about Begin Health and ReSponse →

RAG + GPT4o

Retrieval Augemented Generation (RAG) based on Vector DB + OpenAI's GPT4o

Real-time Embeddings

Integrated with Shopify, Gorgias, Stay AI and more for real-time commerce data
embeddings.

AI Function Calling

Make API calls directly from ReSponse App to power advanced workflows and
automations like Order and Subscription changes.


ACHIEVE MORE, FASTER

Why ReSponse?

Shopify Merchants use ReSponse to fix their customer service problems and get
the results they want. Plain and simple. ReSponse helps you achieve your CX
goals.


Knowledge Base IntegrationUpload various documents including company knowledge
bases, product information, and FAQs to simplify customer support processes and
ensure responses are tailored to your unique resources and information.

Gorgias Integration and Enhanced Customer ExperienceSet up your AI-powered
Customer Service Agent in under 15 minutes. Seamlessly integrated with Gorgias
Chat, ReSponse efficiently handles and responds to customer requests,
streamlining your customer service operations.

Post-Purchase Automation and Workflow IntegrationConnect generated responses to
processes such as Returns Management Automation (RMA), Warranty Management,
Shipping Label Creation, and Inventory Management, creating a seamless ecosystem
for managing your online store.

GPT-4o Model and FunctionsPowered by OpenAI's GPT-4o, the most sophisticated
language model, Stateset ReSponse automates post-purchase operations and
elevates e-commerce customer support to new heights.

Unparalleled Customer SatisfactionAchieve an average CSAT score of 95% with
ReSponse. Its advanced GPT-4 technology ensures each interaction satisfies your
customers, enhancing brand loyalty and driving repeat business.

Lightning-Fast Resolution TimesEnsure customers aren't kept waiting with
resolution times under 5 minutes. Empower your team to handle more inquiries and
deliver exceptional service efficiently.


READY FOR PERSONALIZED ORDER AND SUBSCRIPTION CHANGE WORKFLOWS FROM WITHIN
GORGIAS?

Book a Demo to learn more about the future of CX.

Schedule Demo



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