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Zoom Business Services


ENGAGE YOUR CUSTOMER AT EVERY STAGE

Leaving a lasting impression on your customer doesn’t start post-sale; it starts
from their first interaction with your brand. The Zoom Business Services suite
helps you build lasting and loyal relationships at every stage of the customer
journey.

See pricing See pricing Contact sales Contact sales




CUSTOMER CARE

Engage customers with an AI-powered contact center
Learn more Learn more
 * Contact Center
   
   Engage customers with Zoom Contact Center

 * Virtual Agent
   
   Deliver intelligent support with conversational AI

 * Workforce Engagement Management
   
   Optimize contact center agent performance and engagement


MARKETING

Create unforgettable experiences with Zoom Events
Learn more Learn more
 * Events
   
   Host large-scale hybrid and virtual events

 * Sessions
   
   Elevate your webinar with a more customizable solution

 * Webinars
   
   Expand your reach with a reliable webinar platform.


SALES

Improve sales with AI-powered conversation analytics
Learn more Learn more
 * Revenue Accelerator
   
   Rich conversation analytics to improve sales


CUSTOMER CARE

Deliver a personalized and seamless customer experiences with a unified and AI
powered contact center

 * Contact Center Contact Center
 * Workforce Engagement Workforce Engagement
 * Virtual Agent Virtual Agent


DECREASE YOUR COST TO SERVE AND  INCREASE CSAT

 * Quickly resolve complex intents with AI-powered virtual agents

 * Maintain a human touch with an AI-enabled chatbot that understands your
   customer’s most tricky or confusing questions

 * Save time and avoid customer frustration by empowering agents with seamless
   handoffs and interaction summaries


EMPOWER, UPSKILL, AND ENHANCE AGENT CARE

 * Give valuable time back to your agents by automating note-taking with
   AI-generated post interaction summaries

 * Proactively access your company’s records and data in real time so customers
   get the right response, every time

 * Increase agent happiness, engagement and flexibility with shift bidding


DELIVER BETTER BUSINESS OUTCOMES

 * Lower your costs and drive higher productivity with one platform for all your
   customer communications

 * Deploy the right agents and beat SLAs by automating forecasting, scheduling
   and intraday management to predict call volumes

 * Deliver a higher standard of care with access to trending topics, root cause
   complaints, CSAT, and other suggestions for operational improvements




MARKETING

Host memorable virtual and hybrid experiences with a tailored events solution

 * Events Events
 * Webinars Webinars
 * Sessions Sessions


DRIVE RESULTS

 * Generate brand awareness, grow sales pipeline, and build customer loyalty
   with hosted events

 * Improve your event strategy with detailed event analytics that seamlessly
   integrate with your marketing automation platform


BRING YOUR COMPANY TOGETHER WHEREVER THEY ARE

 * Boost your company culture with inviting ways to deliver important messages
   to your teams


TURN YOUR EVENTS INTO A CONTENT DESTINATION

 * Simulate live events with pre-recorded content to save your team time and
   effort

 * Create a customizable brand experience with Production Studio

 * Broadcast your event in any language with real-time translations for 35
   languages




SALES

Accelerate revenue with conversation intelligence software

 * Revenue Accelerator Revenue Accelerator


UNDERSTAND SALES DEALS BETTER

 * Easily identify sales improvement opportunities by using analytics to view
   sales deals by stage, size, teams, and opportunity name. Keep the team
   informed by setting alerts on deal progression. Uncover trends by tracking
   how competitors are being mentioned on calls.


BUILD A CULTURE OF DATA-DRIVEN COACHING

 * Transform conversations into actionable insights to help managers understand
   which calls are performing best and which deals need attention

 * Simplify call preparation by leveraging ‘source of truth’ from customer data
   and interactions

 * Get sellers up to speed faster by replicating best practices with curated
   playlists of recordings


IMPROVE PRODUCTIVITY AND SPEND MORE TIME SELLING

 * Keep your sellers focus on selling by equipping them with easily searchable
   transcripts and concise automated meeting summaries

 * Eliminate manual updates and save valuable time by working in a single
   interface to reconcile key CRM deal data with context and insights



All of our metrics have improved with Zoom Contact Center. One big impact is
call resolution time, from 2-3 business days to one business day. Just that
alone has had a tremendous impact on our customers and leads to renewals of
service contracts.

Derrick Kelly AVI-SPL VP of Solutions Enablement



RESOURCES


THE BENEFITS OF UNIFIED COMMUNICATIONS + CONTACT CENTER

According to Metrigy research, integrating your unified communications and
contact center solutions can provide a host of benefits for your teams and
customers.

Download the Whitepaper


ZOOM REVENUE ACCELERATOR RECOGNIZED IN FORRESTER WAVETM

Zoom Revenue Accelerator declared among top conversation intelligence providers
for B2B revenue teams.

Read the report


ULTIMATE GUIDE TO PLANNING & HOSTING VIRTUAL EVENTS

Learn about the right technology and preparation required to execute a
successful virtual event.

View eBook
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