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Submission: On February 07 via manual from CA — Scanned from CA
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Analyst Report
HOW CAN GENERATIVE AI BE USED TO IMPROVE CUSTOMER SERVICE AND SUPPORT?
ANALYST REPORT BY:
THREE NEAR-TERM USE CASES OF GENERATIVE AI FOR BETTER CX
Generative AI has a proven impact on customer experience, and executives must
examine practical applications for driving personalized experiences that exploit
generative AI’s transformative promise. In this report¹, Gartner® analyzes how
generative AI is used to improve customer service. Get your copy to understand:
* The three near-term use cases of generative AI in customer service
* Why partnering with a customer service technology vendor delivers the most
value
* How generative AI can help improve employee productivity, quality and
accuracy, and containment rates
Fill out the form to get your copy of the Gartner analysis.
¹Source: Gartner, How Can Generative AI Be Used to Improve Customer Service and
Support?, By Pri Rathnayake, 24 May 2023
Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc.
and/or its affiliates in the U.S. and internationally and is used herein with
permission. All rights reserved.
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