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 2. Small Business VoIP and Phone Systems Software
 3. TeamViewer


TEAMVIEWER

See Alternatives
4.5
Overall rating
(8,316)
Reviews

--------------------------------------------------------------------------------

4.5
Overall rating
(8,316)
Reviews
 * About
 * Pricing
 * Alternatives
 * Reviews


ABOUT TEAMVIEWER

TeamViewer is an online meeting and video conferencing solution that connects
any PC, mobile, and server to each other globally. The solution is available in
nearly all countries and supports over 30 languages. TeamViewer is suitable for
businesses of all sizes and can be deployed both in the cloud as well as
on-premise. TeamViewer provides features such as document management,
cooperative writing, invitation management, remote control, screen sharing, chat
and messaging. Its instant messaging functionality covers features such as
offline messaging, group chats, web-based chats, persistent chat groups,
customer-initiated chat from service cases and chat history. The software
provides end-to-end encryption and full support for mobile devices. The solution
uses cloud-based technologies to collaborate in real-time worldwide and enable
online support through a wide range of product portfolio that includes Monitis
(website monitoring system), Blizz (online collaboration) and ITBrain
(anti-malware) among others. The solution offers a free version and a free trial
for paid software.
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TEAMVIEWER PRICING

TeamViewer has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes


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TEAMVIEWER REVIEWS

OVERALL RATING

4.5
( 8,316 reviews )
Write a Review!

FEATURE RATING

Value for Money

4.5
Functionality

4.5
Ease of Use

4.5
Customer Support

4.5
5 reviews of 8,316 View all reviews
Jeheen mahmood Z.
 * Industry: Computer Software
 * Company size: 11-50 Employees
 * Used Daily for 2+ years
 * Review Source
   

Value for Money

4
Features

5
Ease of Use

5
Customer Support

0

--------------------------------------------------------------------------------

5
Reviewed on 08/09/2020


IF YOU ARE PROVIDING REMOTE SERICE, YOU NEED THIS

This is a robust workhorse for any and all remote assistance, resource
maintanance tool. In my years of use, I have only seen it fail a couple of
times. There were some issues with network, but that is not TeamViewer's fault.
Do keep in mind, to get the best out of this tool, you should have a stable
network on both ends.

PROS

This is the most stable remote access tool I have tested, and I tested an awful
lot of them. The file transfer feature works like a charm and is very secure, if
you are worried about privacy.

Being a remote employee, I have to use PCs all over the world pretty frequently.
TeamViewer has proved to be the most stable tool for that. The remote access
without assistance feature is especially helpful for a project manager who needs
to maintain assests in separate locations.

CONS

To be honest, the sound settings is a little confusing to set up. While on a
call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very
irritating screeching noise and/or feedback. It is best to turn of the sound. I
guess you can use TeamViewer for calls as well, but I never figured it out as we
are pretty much embedded into Slack :D

Also the price is rather steep. It is hard for small teams to afford the tool.
But if remote work is a core component of your project, you simply have to
manage.

ALTERNATIVES CONSIDERED

AnyDesk

REASONS FOR CHOOSING TEAMVIEWER

TeamViewer had better stability and a much nicer UI.

SWITCHED FROM

AnyDesk

REASONS FOR SWITCHING TO TEAMVIEWER

Due to stability and better UI. It did cost rather a lot more than the
competitor, but when you are handling important projects, you do need the best
solutions.
Alex N.
 * Industry: Construction
 * Company size: 51-200 Employees
 * Used Daily for 1+ year
 * Review Source
   

Value for Money

4
Features

4
Ease of Use

5
Customer Support

0

--------------------------------------------------------------------------------

5
Reviewed on 12/07/2021


EXCELLENT REMOTE ASSISTANCE TOOL THAT ALSO FUNCTIONS RELIABLY AS A REMOTE WORK
TOOL

Overall our experience with TeamViewer has been positive. We began using it as a
remote assistance tool for our IT department, and when the COVID-19 crisis hit
and we suddenly found ourselves needing to provide a number of our office staff
with the ability to work remotely TeamViewer helped us seamlessly provide this
ability with any major work on the part of our IT department. Over the 2+ years
that we've been a paying customer with TeamViewer we have never had any major
issues and will continue to do business with them into the foreseeable future.

PROS

Extremely easy to use at it's most basic levels. When I first started using
TeamViewer it was for its quick and reliable ability to provide remote support
to a user that only required them to install the program and then provide me
with a user ID and password in order to connect with there computer. Our
original user case was to access the laptops of employees that were operating
outside of our comany's intranet, where we used VNC to provide remote
assistance, but eventually we started deploying TeamViewer to all of our
computers resulting in our IT team being able to provide assistance from
anywhere, but also having a greater awareness of the state of our company's
equipment.

Thanks to the built in contact list and notes column we no longer need to keep a
excel sheet contains all of the computer names, the user that uses the computer,
and the software installed on it. Additionally it has made applying updates and
ensuring malware protection on all of our devices is up to date extremely
simple.

CONS

The one feature that I feel is most lacking from TeamViewer is a connection
health indicator. I've had issues experience slow and unstable connections to
TeamViewer and the software itself does not have any tools to help diagnose if
the issue is between the remote computer and TeamViewer or the local computer
and TeamViewer.

Additionally when using TeamViewer with Windows servers occasionally there seems
to be a issue where TeamViewer will freeze right after the Windows login page
with a message about cannot capture screen due to fast switching users that can
only be resolved by logging into the server through a different method and
restarting TeamViewer. If you are planning on using TeamViewer as your sole
source of server management then this might be a issue.

ALTERNATIVES CONSIDERED

GoToConnect and Splashtop Business Access

REASONS FOR CHOOSING TEAMVIEWER

TeamViewer provides greater access to our company computers and the ability to
function as a remote access tool in addition to a remote assistance tool.

REASONS FOR SWITCHING TO TEAMVIEWER

Originally we were looking for a tool more focused on remote assistance that a
small number of users would have access to. The ease of deployment and the tools
that TeamViewer provide seemed to be worth the cost over some of the cheaper
competition. When the COVID-19 crisis hit our company's upper management paid to
expanded our TeamViewer capacity since we found ourselves needing to quickly
provide the ability to work from home and they did not wish to waste time
setting up potentially cheaper software that we did not have a great deal of
experience using.
Alison W.
 * Company size: 51-200 Employees
 * Used for 1+ year
 * Review Source
   

Value for Money

3
Features

3
Ease of Use

2
Customer Support

3

--------------------------------------------------------------------------------

3
Reviewed on 16/11/2017


TEAM VIEWER WORKS AS A SCREEN SHARING PROGRAM FOR INSTITUTIONS BUT IS TRICKY TO
NAVIGATE FOR...

For within an organization, the product is great for screen sharing, but outside
it is just clunky.

PROS

I like that Team Viewer has free and paid options for users versus enterprise,
it ensures that you have a quality product, but does not then price-gouge the
occasional user. Team Viewer is a great alternative for screen sharing when you
are able to have the time to figure out the tools, or have an IT Staff who are
able to set it up for you and then train you for a simple navigation. I have had
good success with companies contacting me through Team Viewer, but never in the
other direction.

CONS

There are several things I did not like about Team Viewer. First, Team Viewer is
very clunky to use. In terms of just setting up an account, there were steps
that we (me and IT) did online and on the application, which also duplicated
themselves. There were authorizations that seemed unnecessary. After
downloading, the launched application still had to "okay" the computer, with
further steps authorizing the machine through email, which were already done as
part of setup. We acquired Team Viewer to share a work machine and a personal
machine, with the personal account being the initiating account on the work
machine, and the work account being the recipient. Due to, as Support said, too
many similar characters in the two emails, they were flagged as being from the
same organization even though the domains were completely different. Even with
support, the issue was not resolvable. The screen sharing is extremely slow on a
fairly open (no one was working) 300 mg pipe, which flies for everything else.
In the end, we decided it was easier to work with two work machines for what we
were trying to do, acquired a few external HDs and just used Remote Desktop. I
have had success with other companies contacting me through Team Viewer, but
have never been able to initiate back to them. Again, despite supports help, it
is like my account is "flagged" to always be from organization to organization
with little hope of resolution.

Van mclean R.
 * Industry: Nonprofit Organization Management
 * Company size: 2-10 Employees
 * Used Weekly for 2+ years
 * Review Source
   

Value for Money

5
Features

4
Ease of Use

5
Customer Support

4

--------------------------------------------------------------------------------

5
Reviewed on 15/07/2021


EASIEST AND MOST USER-FRIENDLY REMOTE DESKTOP SOFTWARE

I would still recommend TeamViewer as it is still the most user-friendly remote
desktop software to use. During the pandemic, it has aided our tech support
requirements for its real-time chat and audio connectivity. Multiple or
simultaneous sessions are also allowed which can be used by remote users with a
number of clients on the line.

PROS

TeamViewer is one of the most user-friendly remote desktop softwares in the
market as it provides a real-time access between the local and remote users.
I've been using this for 3 years now and the connectivity is much stable -
particularly the latest versions. File sharing is another highlight, as it has a
drag and drop function which makes the transferring of files easier. The
software itself only needs very minimal memory as well and easy to download and
install

CONS

In the next updates of TeamViewer, it would be good to see mobile to pc access
as a lot of users are on mobile now. Large file sharing is another feature that
can be enhanced as as of this writing, only small-sized files are allowed. It
also has the tendency to disconnect if there's low internet connection.

ALTERNATIVES CONSIDERED

RemotePC and AnyDesk

REASONS FOR SWITCHING TO TEAMVIEWER

TeamViewer is widely used here, thus it's easier to get feedback from fellow
users. AnyDesk and RemotePC may give what you need in a remote desktop software,
but the features and layout is more user friendly specially if you have clients
who are not tech savvy.
Anwar H.
 * Industry: Hospitality
 * Company size: 201-500 Employees
 * Used Weekly for 2+ years
 * Review Source
   

Value for Money

5
Features

4
Ease of Use

5
Customer Support

5

--------------------------------------------------------------------------------

5
Reviewed on 04/08/2021


TEAM VIEW IS A VERY GOOD LINK BETWEEN TWO COMPUTERS

I like to utilize TeamViewer a great deal when I need to interface distantly
from my PC to another client's PC, typically customers that require
investigating and when this occurs, I use Teamviewer, simple and easy to
utilize, stable far off association, amazing, it additionally makes it simpler
for me to pass document effectively to other PC, It likewise permits screen
sharing by essentially checking the alternative to share screen to the next
client

PROS

This permits you to sign in starting with one PC then onto the next PC and work
in the workplace from home. This permits you to effectively and rapidly
telecommute on your office PC during an excursion. The cycle is also excellent,
so it tends to be done quickly and effectively without losing office
work.Therefore the usefulness of an association can be kept up within any event
when a worker can't join in

CONS

TeamViewer can basically present the record sharing and archive sharing
apparatus and gives freedoms to online gatherings. Be that as it may, it has
more conceivable outcomes. It does extremely complex works. Its security
highlights are strong and supply adequate assurance to the organization
framework. It can give a start to finish secure association between two areas.
Also, the gatherings and visits can record for references

View all reviews


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