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Submission: On October 21 via api from RU — Scanned from DE
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Find out how reviews fared in your region in 2022 compared to 2021 and 2019. Download now! Download now Introducing the first-ever infographic for the Q1 2024 Guest Experience Benchmark Report! Download it here. BLOGCONTACTSHIJI GROUP LANGUAGE ESFR LANGUAGE ESPAÑOLFRANÇAISENGLISHITALIANODEUTSCHPORTUGUÊS中文 BLOGCONTACTSHIJI GROUP LANGUAGE ESFR LANGUAGE ESPAÑOLFRANÇAISENGLISHITALIANODEUTSCHPORTUGUÊS中文 Products Products Guest Experience Platform Hotel Reputation Guest Surveys Case Management Guest Communications Essentials Global Review Index™ Competitor Analysis AI-hotel Chatbot Mobile App Semantic Analysis Integrations Benefits BENEFITS Better Guest Reviews Data Driven Decisions Higher Guest Satisfaction Operational Efficiency A Guest Centric Culture Service Recovery Opportunities Team Clients OUR CLIENTS Hotels Destinations Restaurants Hotel owners & investors Management & representation companies Consultants & advisors Education education Blog Webinars Case Studies Guide Reports esfrENITDEPTCN Login GET A DEMOGet a demo THE BEST GUEST EXPERIENCES ARE DELIVERED WITH REVIEWPRO Integrated tools and processes to increase guest satisfaction and revenue GET STARTEDOUR PRODUCTS PRODUCTS SOLUTIONS FOR EVERY STAGE OF THE GUEST JOURNEY HOTEL REPUTATION Manage and improve your online reputation with our powerful cloud-based solution. Deliver better guests experiences and increase your rankings on review sites and OTAs. See more GUEST SURVEYS Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow. See more CASE MANAGEMENT Automate follow-up on guest feedback, assign duties and track completion. Prevent negative reviews and earn rave reviews by ensuring the timely resolution of guest issues. See more GUEST COMMUNICATIONS Communicate with guests in real-time. Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. See more THE ASCOTT LIMITED "The voice of our guests is always an important part of our Brand Experience strategy. The insights help us deliver a brand-led customer experience for all our guests. ReviewPro has been a supportive and valued partner to us in helping us deliver this objective." Irene Lim - AVP Customer Relations https://www.youtube.com/embed/3ZkQU9kP5Eo PARADORES "Since we started with ReviewPro in 2016, Paradores have registered a steady upward trend in the main indicators of guest satisfaction year after year." Ramón Adillón - Customer & Visitor Experience AUSTRALIAN TOURISM INDUSTRY COUNCIL ReviewPro has supported thousands of Australian tourism enterprises in benchmarking and managing their online reputation, and ultimately strengthening their capacity to meet customer service needs. The team at ReviewPro have shown dedication to providing a first-rate experience and customer satisfaction Erin McLeod, General Manager https://www.youtube.com/embed/8z9oap9FzMU INNTEL HOTELS "ReviewPro definitely influences how we connect with our guests because it gives us a lot of insights and an overview of what we have to do to make our guest's experience a better experience, and the data helps with that a lot." Vivian Hertzberger - Marketing & Communication https://www.youtube.com/embed/3KFHW-PT9lg ARCHIPELAGO INTERNATIONAL HOTELS & RESORTS "What made me go with ReviewPro is that the system works, and the support team. The fact that they are always there." Winston Hanes - COO https://www.youtube.com/embed/ezaiZfvBOvk AQUARIA NATAL "How important is it to have a tool like ReviewPro? I would say it’s the most important tool that we have in our hotel. ReviewPro has the best quality, the best service, the best team, and the best cost/benefit." Gefferson Alves - General Manager https://www.youtube.com/embed/3KFHW-PT9lg ARCHIPELAGO INTERNATIONAL HOTELS & RESORTS "ReviewPro allows us to solve any problems with the guest while they’re at the property, so we don’t hear about it after they have left via a negative review." Winston Hanes - COO EDUCATION BECOME THE SMARTEST HOTELIER IN THE ROOM Guest Experience Benchmark Reports GUEST EXPERIENCE UPDATE Q1 2024 Let's go Guest Experience Benchmark Reports 2023 GUEST EXPERIENCE BENCHMARK REPORT, THE YEAR IN REVIEWS. Let's go Guest Experience Benchmark Reports GUEST EXPERIENCE BENCHMARK Q3 2023 Let's go More News PRODUCTS Guest Experience PlatformHotel ReputationGuest SurveysCase ManagementGuest Communications BENEFITS Better guest reviewsData driven decisionsHigher guest satisfactionOperational efficiencyA Guest centric cultureService recovery opportunities ABOUT PressContactCareersPartners & integrations CLIENTS HotelsDestinationsRestaurantsHotel owners & investorsManagement & representation companiesConsultants & advisors EDUCATION SearchResourcesBlogWebinarsCase StudiesGuideFAQ Legal NoticeTerms & ConditionsPrivacy policyCookies PolicyPrivacy 2024 © Shiji Information Technology Spain, S.A * * * * * * We're offline Leave a message