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1. Home
2. Privacy Policy
PRIVACY NOTICE
Goldsmiths is part of Watches of Switzerland Company Limited.
To help us provide the best possible service, we capture personal information
about you but we respect and protect your privacy and do all we can to honour
the trust you place in us by being transparent about what personal information
we collect and how we use it, vowing to handle your data fairly and lawfully at
all times.
We are Watches of Switzerland Company Limited of Aurum House, 2, Elland Road,
Braunstone, Leicester LE3 1TT, United Kingdom and we are a Data Controller
registered with the UK Information Commissioner's Office with registration
number Z5617669.
Our Data Protection Officer is contactable via dpo@thewosgroup.com.
This notice is to inform you about how we collect and protect any personal
information you provide to us and how you can control what personal information
we collect from you and what we do with it. It sets out how we intend to use
your information, who we will share it with and what rights you have about use
of your information.
This notice applies to all our activities under the above brand and however you
provide personal information to us, whether you visit us online at any of our
websites or visit our stores or contact us via social media or whether you
telephone, email, write to or text us.
Here we provide you with details about:
* what personal information we collect;
* how we use your personal information;
* information about cookies;
* who we share your personal information with;
* the legal basis for using personal information provided to us;
* how we aim to protect your privacy;
* how long we will keep your personal information;
* international transfers of your information;
* your legal rights relating to your personal information.
WHAT PERSONAL DATA DO WE COLLECT?
We may collect the following information about you:
* your name, age/date of birth and gender;
* your contact details: postal address including billing and delivery
addresses, telephone numbers (including mobile numbers) and e-mail address;
* purchases and orders made by you;
* your social media handles;
* your online browsing activities on any of our websites including what items
you store in your shopping bag;
* your password(s);
* information about the device you use to browse our websites including the IP
address and the device type;
* when you make a purchase or place an order with us, your payment card
details;
* your communication and marketing preferences;
* your interests, preferences, feedback and competition and survey responses;
* your location;
* your correspondence and communications with us; and
* other publicly available personal data, including any which you have shared
via a public platform (such as Instagram, YouTube, Twitter or public Facebook
page).
This list is not exhaustive and, in specific instances, we may need to collect
additional data for the purposes set out in this Notice. Some personal data are
collected directly, for example when you set up an online account on our
websites, or send an email to our Client Experience team. Other personal data
are collected indirectly, for example, when you browse our websites or undertake
online shopping activity. We may also collect personal data from third parties
who have your consent to pass your details to us, or from publicly available
sources.
We may anonymise and aggregate personal data for insight and research but this
will not identify anyone.
Our websites are not intended for children and we do not knowingly collect data
relating to children.
HOW WE USE YOUR DATA
GENERAL
Watches of Switzerland Company Limited (and trusted partners acting on our
behalf) use your personal data:
* to provide goods and services to you;
* to make a tailored website available to you;
* to manage any account(s) you hold with us;
* to verify your identity;
* for crime and fraud prevention, detection and related purposes;
* to contact you electronically about promotional offers, events, products and
services which we think may interest you;
* to arrange appointments with you;
* for analysis, insight and market research purposes to better understand your
needs and ensure we are giving you what you like;
* to administer competitions and identify and contact competition winners;
* to enable us to manage client service interactions with you;
* to ensure our, and our suppliers’, compliance with laws and regulations such
as anti-modern slavery, anti-bribery and health and safety requirements ; and
* where we have a legal right or duty to use or disclose your information (for
example in relation to an investigation by a public authority or in a legal
dispute).
MARKETING
Watches of Switzerland Company Limited use your personal data for marketing
purposes and may send you postal mail, texts and/or emails to update you on our
latest offers and events.
We aim to update you about products and services of interest and relevance to
you as an individual.
You have the right to opt out of receiving promotional communications at any
time, by:
1. contacting our Client Experience team via email
client.experience@thewosgroup.com or by telephone on 0800 587 9144 or post
to Client Experience, Watches of Switzerland Company Limited, Aurum House,
2, Elland Road, Braunstone, Leicester LE3 1TT United Kingdom; or
2. making use of the simple "unsubscribe" link in our emails or the "STOP"
number for texts; and/or
3. contacting our Data Protection Officer to indicate that you wish to change
your marketing preferences by emailing dpo@thewosgroup.com or by post to The
Data Protection Officer, Watches of Switzerland Company Limited, Aurum
House, 2, Elland Road, Braunstone, Leicester LE3 1TT, United Kingdom;
This may not stop service messages such as order updates.
PERSONALISATION AND AUTOMATED DECISION MAKING
In order to improve your shopping experience with us, when you visit any of our
websites, you may receive personalised banner advertisements whilst browsing
websites of other companies. Any banner advertisements you see will relate to
your browsing activity on our websites from your computer or other devices.
These advertisements are provided by us via external market leading specialist
providers using 'cookies' placed on your computer or other devices (see further
information on the use of cookies in our Cookie Policy ). You can remove or
disable cookies at any time - see here for further information.
We may collect data directly from you, as well as analysing your browsing and
purchasing activity, both online and in store, and your responses to marketing
communications. The results of this analysis, together with other demographic
data, allow us to ensure that we contact you with information on products,
services, events and offers that are relevant to you. To do so, we use software
and other technology (automated decision-making including profiling).
We may do this to decide what marketing communications are suitable for you and
this activity is based on our legitimate interests to develop and improve our
products and services for you.
You have the right to opt out of any automated decision-making processes
including profiling at any time by:
1. contacting our Client Experience team via email
client.experience@thewosgroup.com or by telephone on 0800 587 9144 or post
to Client Experience, Watches of Switzerland Company Limited, Aurum House,
2, Elland Road, Braunstone, Leicester LE3 1TT United Kingdom; or
2. contacting our Data Protection Officer to indicate that you wish to change
your marketing preferences by emailing dpo@thewosgroup.com or by post to The
Data Protection Officer, Watches of Switzerland Company Limited, Aurum
House, 2, Elland Road, Braunstone, Leicester LE3 1TT United Kingdom;
In order to provide more personalised services and experiences, we may also ask
your permission to review third party data about you, for example, your Twitter
or Facebook feeds, to get to know you better and to provide more effective
personalisation. Some of our services enable you to sign-in via a third party
service, such as Facebook. If you choose to sign-in via a third party app, you
will be presented with a dialog box which will ask your permission to allow us
to access your personal information (e.g. your full name, date of birth, email
address and any other information you have made publicly accessible).
COOKIES
For full information on the use of cookies on our website, please view our
Cookie Policy.
While navigating on the Rolex section of our website, some cookies are
controlled by ROLEX SA which applies the following Cookies Policy.
SHARING DATA WITH THIRD PARTIES
We will never sell or rent your personal information to other organisations for
marketing purposes.
We will not disclose your personal information to any third party, except for
those referred to below.
We may share your data with:
* other companies within our group;
* purchasers, investors, funders and advisers if we sell our business or assets
or restructure whether by merger, re-organisation or otherwise;
* our legal and other professional advisers, including our auditors for
financial and compliance purposes;
* credit reference agencies where necessary for card payments;
* governmental bodies, regulators, law enforcement agencies, courts/tribunals
and insurers where we are required to do so:-
to comply with our legal obligations and/or the administration of justice;
to exercise our legal rights (for example in court cases);
for the prevention, detection, investigation of crime or prosecution of
offenders; and
for the protection of our employees and clients, our service providers and
suppliers.
In order to make certain services available to you, we have partnered with
certain trusted third parties including IT, mailing, payment services, delivery,
analytics and search engine providers and marketing service providers. We may
need to share your personal information with some of our service partners. We
only allow our service providers to handle your personal information when they
have confirmed that they apply appropriate data protection and security
controls. We also impose contractual obligations on service providers relating
to data protection and security, which mean they can only use your information
to provide services to us and to you, and for no other purposes.
Please see here for the types of service providers with whom we share personal
data.
Type of External Service Provider Reason For Sharing Your Information Database
Administrators Administration of our Marketing databases Mailing Houses Delivery
of Postal Mailings Electronic Mail Administrators Provision of email system,
Delivery of email campaigns including electronic newsletters and administration
of on-line competitions Couriers and Logistics service providers Goods delivery
Delivery Tracking system providers Tracking mail and deliveries Software
Providers Administration of sales and returns Marketing Consultancies and
Advertising Services Providers Analysis of marketing data and client insight for
the development and administration of marketing campaigns Postcode look up
software providers Administration of goods and service provision, Delivery of
offers, promotions and other marketing campaigns Electronic Appointment
Schedulers Administration of appointments Website trackers To assist with
personalising your on-line buying experience Client experience management
software Analysis of client feedback and facilitate client product and service
reviews Digital Form Builders Administration of Register of Interest Insurers
and repair handlers Provision of insurance cover on products purchased from us
and to facilitate certain types of insurance claim administration Finance
Companies Provision of interest free and interest bearing credit for our clients
Credit Check agencies: Identity verification/creditworthiness checks Tax
Compliance and e-invoice software providers Tax determination, invoicing and
reportings Watch and Jewellery Manufacturers Legal compliance audits,
Administration of Guarantees, Repairs and Marketing communications. No marketing
communications will be sent by a 3rd party brand without your explicit opt in.
Opt out information will be given through each of the 3rd party supplier's
communications. Alternatively, please contact our client services who will
manage this process on your behalf. Call recording providers Call recording to
facilitate Client Care, administration of enquiries, complaints and insurance
claims Electronic platform providers To create on-line accounts, to fulfil
website orders and electronic newsletter distribution Insurance Claims and
repair handlers Facilitate certain types of insurance claim administration
Electronic platform providers To create on-line accounts, to fulfil website
orders and electronic newsletter distribution Independent Valuers: Jewellery and
watch valuations Live Engagement Platform Providers Delivery of On-Line Live
Chat environment Digital location software suppliers Delivery of “near me now”
digital content Payment Service Providers Payment services Website Hosting
Service providers Administration of our websites, fulfilment of on-line orders
and electronic marketing campaigns Order fulfilment providers Facilitate
fulfilment of orders on websites and client care Electronic Repair
administrators Repair processing and workshop administration. Facilitating watch
repairs by post, Facilitating communications with our repair services Document
Management system suppliers Payment of suppliers and general administration
Document Disposal Managers Document disposal CCTV capture and monitoring service
providers: Security of people and premises Automatic Number Plate Recognition
System providers Security of people and premises Visitor management software
providers: Monitoring employee/visitor/supplier/contractor flow to and from
premises Talent Acquisition software Recruitment
Watches of Switzerland Company Limited has partnered with certain trusted third
parties to make additional products and services available to you online through
the relevant third party's "microsite". These websites, and others linked to
from our websites are owned and operated by a third party and they are
responsible for processing personal data in accordance with their own privacy
policies. These are:
LEGAL BASIS FOR USING DATA
We are required to set out the legal basis for our 'processing' of your personal
data.
We collect and use client's personal data:
1. as necessary to perform our contract with you
for the purposes of complying with our duties and exercising our rights
under contracts for the sale of goods or services to clients; and/or
2. as necessary for the pursuit of our legitimate interests including:
- selling and supplying goods and services to our clients;
- promoting, marketing and advertising our products and services;
- sending promotional communications which are relevant and tailored to
individual clients (including administering loyalty schemes);
- to administer competitions and promotions and identify and contact
competition winners;
- understanding our clients' behaviour, activities, preferences, and needs;
- improving existing products and services and developing new products and
services;
- protecting clients, employees and other individuals and maintaining their
safety, health and welfare;
- good governance, accounting and managing of our operations and complying
with our legal obligations;
- preventing, investigating and detecting crime, fraud or anti-social
behaviour and prosecuting offenders, including working with law enforcement
agencies;
- handling client contacts, queries, complaints or disputes;
- managing insurance claims by clients;
- protecting our company, its employees and clients, by taking appropriate
legal action against third parties who have committed criminal acts or are
in breach of legal obligations to us;
- handling any legal claims or regulatory enforcement actions taken against
us; and
- fulfilling our duties to our clients, colleagues, shareholders and other
stakeholders or
3. as necessary for complying with our legal obligations including
- where you exercise your rights under data protection laws;
- for compliance with legal and regulatory requirements; or
- to establish or defend our legal rights; or
- based on your consent
You have the right to withdraw consent at any time. Where consent is the only
legal basis for processing your personal data, we will cease to process your
personal data for that purpose after consent is withdrawn.
HOW WE PROTECT YOUR DATA
OUR CONTROLS
Watches of Switzerland Company Limited is committed to keeping your personal
data safe and secure.
Our security measures include:
* encryption of data;
* regular cyber security assessments of all service providers who may handle
your personal data;
* regular planning to ensure we are ready to respond to cyber security attacks
and data security incidents;
* daily penetration testing of systems;
* security controls which protect the our IT systems infrastructure and our
premises from external attack and unauthorised access; and
* internal policies setting out our data security rules for our personnel and
* regular training for our employees.
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
You should always be cautious when sharing your personal data. No one from our
company will ever ask you to confirm any bank account or credit card details via
email or text or invite you to transfer money to us by bank transfer. If you
receive an email claiming to be from Watches of Switzerland Company Limited
asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you
always log out and close the website browser when you complete an online
session.
In addition, we recommend that you take the following security measures to
enhance your online safety:
* keep your account passwords private because anyone who knows your password
may access your account or be compromised if your account is accessed without
authority.
* when creating a password, use a difficult word/number combination of at least
8 characters and something that is not easily guessed by hackers such as
dictionary words, your name, email address, or other personal data that can
be easily obtained. Also, frequently change your password. You can do this
accessing your account, clicking 'your account', clicking 'your data' and
selecting 'change password'.
* avoid using the same password for different online accounts.
HOW LONG WE KEEP YOUR DATA
We will not retain your data for longer than necessary for the purposes set out
in this Notice. Different retention periods apply for different types of
information, and our Data Retention Policy sets out the length of time we will
usually retain personal data and where these default periods might be changed.
In summary, various laws, accounting and regulatory requirements applicable to
us require us to retain certain records for specific amounts of time. In
relation to your personal data, we will hold this only for so long as we require
that personal data for legal or regulatory reasons or for legitimate
organisational purposes and we will not keep your data for longer than is
necessary for the purposes for which we collect them.
For more detail on typical retention periods, please see below.
RECORD RETENTION PERIODS
Record Type of Personal Data Retention Period Contracts with Suppliers Names 10
years after expiry Supplier details Names,addresses,email addresses, telephone
numbers As long as we are trading Rental and hire purchase agreements Names 10
years after expiry Payment Services agreements Names 10 years after expiry
Cookies Webtracking information including IP addresses 5 years client Deposits
Names As long as we are trading Contracts with clients Names,addresses,
telephone numbers, transactional details 10 years from date of transaction
For "By Appointment" - As long as we are trading Contracts with clients - bank
transfers Names, addresses, telephone numbers, bank and branch 14 days Contracts
with clients – Register of Interest Names and products Until Purchase or as long
as client requires Contracts with clients - Pre-Owned Watches Names addresses,
age and product 3 years Contracts with clients Email addresses Website emails -
7 years
client care emails - 3 years
Store support emails - 3 years client Complaints Names, addresses, telephone
numbers, email addresses 7 years Interest Free Credit applications client
emails, names, addresses, dates of birth, marital status, employment details,
financial details such as income and major outgoings, bank account details 14
days Interest Bearing Credit Applications client emails, names, addresses, dates
of birth, marital status, employment details, financial details such as income
and major outgoings, bank account details 14 days Promotional Materials Names
and client images 3 years client listings for Promotional communications Names
and Addresses, email addresses 30 days Marketing Databases Names and Addresses,
email addresses 15 years Social Media communications Names, addresses, email
addresses, transactional data, hobbies, interests, payment reference As long as
we are trading Product and Service Reviews by clients Names, emails and products
services purchased Personal Data - 12 months
Review Content - As long as we are trading Records of Administration of Watch
and Jewellery insurance Claims for Insurance Companies Names, addresses,
telephone numbers, email addresses, insurance policy number, item claimed for,
call recordings, bank sort code details As long as we are trading Mappin & Webb
Care, Goldsmiths Care and Watches of Switzerland Protection Names, addresses,
telephone numbers, email addresses, insurance policy number, item claimed for,
call recordings As long as we are is trading Call recordings Telephone numbers,
call recordings 28 days Repair Records with Watches of Switzerland, Goldsmiths
and Mappin & Webb Names, addresses, contact information, repair item details
including item photos, serial numbers, damage and repair details, repair
reference number and guarantee number. As long as we are trading client Live
Chat Forum Voice recordings images and messaging 3 years CCTV Images of
Attendees at our premises As long as required for security purposes Visitor
Records Names and Images of Attendees at our premises As long as required for
security purposes Automatic Number Plate Recognition System Vehicle Registration
Plates of Visitors, suppliers and other attendees at our HQ As long as required
for security purposes
INTERNATIONAL TRANSFERS
To deliver products and services to you, it is sometimes necessary to share your
personal information outside of the European Economic Area (the EEA). This will
typically occur when service providers are located outside the EEA or if you are
based outside the EEA. These transfers are subject to special rules under data
protection laws.
If we transfer your personal information outside the UK, we will ensure that the
transfer will be compliant with data protection law and all personal data will
be secure. Our standard practice is to assess the laws and practises of the
destination country and relevant service provider and the security measures that
are to be taken as regards the data in the overseas location; Alternatively, we
use standard Government approved model contractual data protection clauses in
our contracts with our processors.
YOUR RIGHTS
You have the following rights:
The right to be informed about our processing of your personal data which is the
aim of this Notice;
The right to access – You have the right to request Our Company for copies of
your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company
correct any information you believe is inaccurate. You also have the right to
request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your
personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our
Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our
Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company
transfer the data that we have collected to another organization, or directly to
you, under certain conditions.If you wish to exercise any of the above rights,
you can always:
1. call our Client Experience Team on telephone 0800 587 9144 but we will ask
you to put your request in writing
2. email us at either client.experience@thewosgroup.com; or dpo@thewosgroup.com
or
3. contact us by post to either Client Experience or the Data Protection
Officer, Watches of Switzerland Company Limited, Aurum House, 2, Elland
Road, Braunstone, Leicester LE3 1TT, United Kingdom.
You have the right to lodge a complaint with the Information Commissioner's
Office at Wycliffe House, Water Lane, Wilmslow SK9 5AF, United Kingdom if you
believe we have not handled your personal data in accordance with the law.
Further information, including contact details, is available at
https://ico.org.uk.
CHANGES TO OUR PRIVACY POLICY
Our Company keeps its privacy policy under regular review and places any updates
on this web page. This privacy policy was last updated in July 2021 Version 4
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© 2023 Goldsmiths
© 2023 Goldsmiths
Goldsmiths is a trading name of Watches of Switzerland Company Limited.
Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT,
Registered in England and Wales, Company number 00146087. Registered VAT Number
834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a
lender and offers finance from Secured Trust Bank PLC trading as V12 Retail
Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal
L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company
Limited is authorised and regulated by the Finance Conduct Authority. Our
registration number is 308710. Credit provided is subject to age and status,
minimum spend applies. Terms and Conditions apply. UK residents only. We may
receive a commission if your application is successful, and the amount may vary
depending on the product chosen and the amount of credit taken out. Not all
products are regulated by the Financial Conduct Authority and FOS protection
will not be extended to unregulated agreements.
*Next day delivery available on most items. See product pages for more
information.
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