www.servicemax.com Open in urlscan Pro
216.151.1.130  Public Scan

Submitted URL: https://contact.servicemax.com/t/104688/sc/29174208-f106-4055-b392-4b9980839060/NB2HI4DTHIXS653XO4XHGZLSOZUWGZLNMF4C4Y3PNUXXK2Z...
Effective URL: https://www.servicemax.com/uk/customers/customer-stories/xylem?noTrack=true&q_mailing_2NSifiYt9LxA7hcMhyybFd45tfviVCVS43tL=...
Submission: On June 19 via manual from GB — Scanned from GB

Form analysis 1 forms found in the DOM

POST ./xylem?noTrack=true&q_mailing_2NSifiYt9LxA7hcMhyybFd45tfviVCVS43tL=RoPyCSrmkFeQ1YH8PKsjMnwsPDBWqMLYkjt1EBYXWMKU7rLE71YRxuQXM&source=salesloft&sbrc=1jmnpw0i5bMure5dOtQd2vQ%3d%3d%24TdXr5REFb57jiSC3GXQGAA%3d%3d

<form method="post" action="./xylem?noTrack=true&amp;q_mailing_2NSifiYt9LxA7hcMhyybFd45tfviVCVS43tL=RoPyCSrmkFeQ1YH8PKsjMnwsPDBWqMLYkjt1EBYXWMKU7rLE71YRxuQXM&amp;source=salesloft&amp;sbrc=1jmnpw0i5bMure5dOtQd2vQ%3d%3d%24TdXr5REFb57jiSC3GXQGAA%3d%3d"
  id="masterForm">
  <div class="aspNetHidden">
    <input type="hidden" name="ctl16_TSM" id="ctl16_TSM" value=";;System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35:en-US:18f1b484-bbc5-4e2e-8ca4-477603537f34:ea597d4b:b25378d2">
    <input type="hidden" name="ctl17_TSSM" id="ctl17_TSSM" value=";Telerik.Sitefinity.Resources, Version=13.3.7648.0, Culture=neutral, PublicKeyToken=b28c218413bdf563:en-GB:b1ac78cc-b32a-4f91-b9f7-8ce011c7011f:7a90d6a">
    <input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
    <input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
    <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="DGtyh9bEeH1ivNzQAxKNYwNi8H4HIgiofC+425XHL9vfyhVMkc1WNvU4DMOstjswd+PLE1nt+HNLFoVnLL9o8Z9nKCiiakh84XDeA3kn2Xc=">
  </div>
  <script type="text/javascript">
    //<![CDATA[
    var theForm = document.forms['masterForm'];
    if (!theForm) {
      theForm = document.masterForm;
    }

    function __doPostBack(eventTarget, eventArgument) {
      if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
        theForm.__EVENTTARGET.value = eventTarget;
        theForm.__EVENTARGUMENT.value = eventArgument;
        theForm.submit();
      }
    }
    //]]>
  </script>
  <script src="/WebResource.axd?d=pynGkmcFUV13He1Qd6_TZPPiGJVHzLS2YPBOev_FeGhusK9YNekuGQVQjiAM4iWKtJTjXUPHzHWYP6uCofHwGg2&amp;t=638459572569584809" type="text/javascript"></script>
  <script type="text/javascript">
    //<![CDATA[
    var __cultureInfo = {
      "name": "en-GB",
      "numberFormat": {
        "CurrencyDecimalDigits": 2,
        "CurrencyDecimalSeparator": ".",
        "IsReadOnly": true,
        "CurrencyGroupSizes": [3],
        "NumberGroupSizes": [3],
        "PercentGroupSizes": [3],
        "CurrencyGroupSeparator": ",",
        "CurrencySymbol": "£",
        "NaNSymbol": "NaN",
        "CurrencyNegativePattern": 1,
        "NumberNegativePattern": 1,
        "PercentPositivePattern": 1,
        "PercentNegativePattern": 1,
        "NegativeInfinitySymbol": "-∞",
        "NegativeSign": "-",
        "NumberDecimalDigits": 2,
        "NumberDecimalSeparator": ".",
        "NumberGroupSeparator": ",",
        "CurrencyPositivePattern": 0,
        "PositiveInfinitySymbol": "∞",
        "PositiveSign": "+",
        "PercentDecimalDigits": 2,
        "PercentDecimalSeparator": ".",
        "PercentGroupSeparator": ",",
        "PercentSymbol": "%",
        "PerMilleSymbol": "‰",
        "NativeDigits": ["0", "1", "2", "3", "4", "5", "6", "7", "8", "9"],
        "DigitSubstitution": 1
      },
      "dateTimeFormat": {
        "AMDesignator": "AM",
        "Calendar": {
          "MinSupportedDateTime": "\/Date(-62135568000000)\/",
          "MaxSupportedDateTime": "\/Date(253402300799999)\/",
          "AlgorithmType": 1,
          "CalendarType": 1,
          "Eras": [1],
          "TwoDigitYearMax": 2029,
          "IsReadOnly": true
        },
        "DateSeparator": "/",
        "FirstDayOfWeek": 1,
        "CalendarWeekRule": 2,
        "FullDateTimePattern": "dd MMMM yyyy HH:mm:ss",
        "LongDatePattern": "dd MMMM yyyy",
        "LongTimePattern": "HH:mm:ss",
        "MonthDayPattern": "d MMMM",
        "PMDesignator": "PM",
        "RFC1123Pattern": "ddd, dd MMM yyyy HH\u0027:\u0027mm\u0027:\u0027ss \u0027GMT\u0027",
        "ShortDatePattern": "dd/MM/yyyy",
        "ShortTimePattern": "HH:mm",
        "SortableDateTimePattern": "yyyy\u0027-\u0027MM\u0027-\u0027dd\u0027T\u0027HH\u0027:\u0027mm\u0027:\u0027ss",
        "TimeSeparator": ":",
        "UniversalSortableDateTimePattern": "yyyy\u0027-\u0027MM\u0027-\u0027dd HH\u0027:\u0027mm\u0027:\u0027ss\u0027Z\u0027",
        "YearMonthPattern": "MMMM yyyy",
        "AbbreviatedDayNames": ["Sun", "Mon", "Tue", "Wed", "Thu", "Fri", "Sat"],
        "ShortestDayNames": ["Su", "Mo", "Tu", "We", "Th", "Fr", "Sa"],
        "DayNames": ["Sunday", "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday"],
        "AbbreviatedMonthNames": ["Jan", "Feb", "Mar", "Apr", "May", "Jun", "Jul", "Aug", "Sep", "Oct", "Nov", "Dec", ""],
        "MonthNames": ["January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December", ""],
        "IsReadOnly": true,
        "NativeCalendarName": "Gregorian Calendar",
        "AbbreviatedMonthGenitiveNames": ["Jan", "Feb", "Mar", "Apr", "May", "Jun", "Jul", "Aug", "Sep", "Oct", "Nov", "Dec", ""],
        "MonthGenitiveNames": ["January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December", ""]
      },
      "eras": [1, "A.D.", null, 0]
    }; //]]>
  </script>
  <script
    src="/Telerik.Web.UI.WebResource.axd?_TSM_HiddenField_=ctl16_TSM&amp;compress=2&amp;_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d4.0.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3aen-GB%3a18f1b484-bbc5-4e2e-8ca4-477603537f34%3aea597d4b%3ab25378d2"
    type="text/javascript"></script>
  <div class="aspNetHidden">
    <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="1ED9DFCB">
  </div>
  <script type="text/javascript">
    //<![CDATA[
    Sys.WebForms.PageRequestManager._initialize('ctl00$ctl16', 'masterForm', [], [], [], 90, 'ctl00');
    //]]>
  </script>
  <input type="hidden" name="ctl00$ctl16" id="ctl16">
  <script type="text/javascript">
    //<![CDATA[
    Sys.Application.setServerId("ctl16", "ctl00$ctl16");
    Sys.Application._enableHistoryInScriptManager();
    //]]>
  </script>
  <header id="ge-site-header" class="ge-site-header">
    <!-- Google Tag Manager (noscript) -->
    <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KMBLSG" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
    <!-- End Google Tag Manager (noscript) -->
    <div class="sfContentBlock">
      <div class="ge-site-header__secondary -theme--dark">
        <div class="ge-container__wide -padding--m -padding--leftright">
          <div class="ge-navigation -pattern--optimistic -is--minimized">
            <div class="ge-navigation__main">
              <div class="ge-navigation__brand" style="padding-bottom:0.25rem">
                <a href="https://www.servicemax.com/about/careers" class="show-for-vnarrow -font--bold -font--upper">Careers</a>
              </div>
            </div>
            <div class="ge-navigation__secondary">
              <div class="ge-navigation__utility">
                <div class="ge-tabs -spacing--dense">
                  <a class="show-for-normal" href="https://community.servicemax.com/">Community</a>
                  <a class="-font--bold" href="tel:+44-203-846-7320">+44 203 846 7320</a>
                </div>
              </div>
              <div class="ge-navigation__persistant show-for-narrow">
                <div class="ge-tabs -spacing--dense">
                  <ul class="languagesDropDown dropdown menu show-for-normal" data-dropdown-menu="dw1aor-dropdown-menu" data-disable-hover="true" data-click-open="true" role="menubar">
                    <li role="none" class="is-dropdown-submenu-parent opens-right">
                      <a href="#" role="menuitem" aria-haspopup="true" aria-label="English (UK)">English (UK)</a>
                      <ul class="menu -color--blue submenu is-dropdown-submenu first-sub vertical" data-submenu="" role="menubar">
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/de" lang="de" role="menuitem">Deutsch</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com" lang="en" role="menuitem">English</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/es" lang="es" role="menuitem">Español</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/fr" lang="fr" role="menuitem">Français</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/it" lang="it" role="menuitem">Italiano</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/jp" lang="ja" role="menuitem">日本語</a></li>
                      </ul>
                    </li>
                  </ul>
                  <ul class="loginDropDown dropdown menu show-for-normal" data-dropdown-menu="4poh65-dropdown-menu" data-disable-hover="true" data-click-open="true" role="menubar">
                    <li role="none" class="is-dropdown-submenu-parent opens-right">
                      <a href="#" class="-font--upper -font--bold" role="menuitem" aria-haspopup="true" aria-label="Login">Login</a>
                      <ul class="menu -color--blue submenu is-dropdown-submenu first-sub vertical" data-submenu="" role="menubar">
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a class="-font--upper" href="https://login.salesforce.com" target="_blank" rel="noopener" role="menuitem">ServiceMax Login</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a class="-font--upper" href="https://www.servicemax.com/fieldfx-login" role="menuitem">FieldFX Login</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a class="-font--upper" href="https://zinc-app.com/login" target="_blank" rel="noopener" role="menuitem">Zinc Login</a></li>
                        <li role="none" class="is-submenu-item is-dropdown-submenu-item"><a class="-font--upper" href="https://www.servicemax.com/download" role="menuitem">Product Download</a></li>
                      </ul>
                    </li>
                  </ul>
                </div>
              </div>
            </div>
          </div>
        </div>
      </div>
    </div>
    <div id="sticky-top-bar" data-sticky-container="" class="sticky-container" style="height: 87px;">
      <div class="ge-site-header__main sticky is-anchored is-at-top" data-sticky="tz4y64-sticky" data-margin-top="0" data-top-anchor="sticky-top-bar:top" data-sticky-on="small" data-resize="b0jqth-sticky" data-mutate="b0jqth-sticky"
        data-events="mutate" style="max-width: 1600px; margin-top: 0px; bottom: auto; top: 0px;">
        <div class="sf_cols">
          <div class="sf_colsOut">
            <div id="Header_TEB4C53B2005_Col00" class="sf_colsIn">
              <div class="sfContentBlock">
                <div class="ge-navigation -pattern--optimistic ge-container__wide -padding--m -padding--leftright">
                  <div class="ge-navigation__main">
                    <div class="ge-navigation__brand">
                      <a href="https://www.servicemax.com/uk" title="ServiceMax">
<img src="https://www.servicemax.com/docs/default-source/svgs/servicemax-ptc-logo-website.svg?sfvrsn=286b9a69_2" alt="ServiceMax" class="ge-logo" width="180" height="46">
</a>
                    </div>
                  </div>
                  <nav role="navigation" class="ge-navigation__secondary">
                    <div class="ge-tabs show-for-large">
                      <div class="tab -has--submenu">
                        <a href="#" aria-controls="products-menu" aria-expanded="false">
Products
</a>
                        <div id="products-menu" class="ge-menu -has--sidemenu" aria-hidden="true">
                          <ul>
                            <li class="sidetab" data-sidemenu="core-menu">
                              <a href="https://www.servicemax.com/uk/products/field-service-management" aria-controls="core-menu" aria-expanded="false">
    ServiceMax Core
    </a>
                            </li>
                            <li class="sidetab" data-sidemenu="fieldfx-menu">
                              <a href="https://www.servicemax.com/products/fieldfx" aria-controls="fieldfx-menu" aria-expanded="false">
    ServiceMax FieldFX
    </a>
                            </li>
                            <li class="sidetab" data-sidemenu="asset360-menu">
                              <a href="https://www.servicemax.com/uk/products/asset-360" aria-controls="asset360-menu" aria-expanded="false">
    Asset 360 for Salesforce
    </a>
                            </li>
                            <li>
                              <a href="https://www.servicemax.com/uk/products/engage">ServiceMax Engage</a>
                            </li>
                            <li>
                              <a href="https://www.servicemax.com/uk/products/zinc">
    Zinc Intelligent <br>
    Remote Service
    </a>
                            </li>
                          </ul>
                        </div>
                        <div id="core-menu" class="sidemenu" aria-hidden="true">
                          <a class="sidemenu-link -font--bold" href="https://www.servicemax.com/uk/products/field-service-management">Overview</a>
                          <ul class="no-bullet row small-up-1 large-up-2">
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/mobile">Mobile Technician App</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/engage">ServiceMax Engage</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/zinc">Zinc Intelligent Remote Service
    App</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/field-service-scheduling">Scheduling &amp;
    Optimization</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/work-order-management">Work Order
    Management</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/parts-returns-management">Parts, Returns
    &amp; Depot Repair</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/proactive-maintenance">Proactive
    Maintenance &amp; IoT</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/contractor-management">Contractor
    Management</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/remote-triage">Remote Triage</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/installed-base-management">Installed Base
    Management</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/warranties-contracts">Entitlements</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/metrics-reporting-dashboards">Field Service
    Analytics</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/advanced-checklists">DataGuide</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/platform-technology-capabilities">Core
    Technology</a></li>
                          </ul>
                        </div>
                        <div id="fieldfx-menu" class="sidemenu" aria-hidden="true">
                          <a class="sidemenu-link -font--bold" href="https://www.servicemax.com/products/fieldfx">Overview</a>
                          <ul class="no-bullet row small-up-1 large-up-2">
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-eticketing">E-Ticketing</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-schedule-dispatch">Schedule &amp;
    Dispatch</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-eam">EAM</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-rental">Rental</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-cpq">CPQ</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-invoicing">Invoicing</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-customer-self-service">Customer
    Self-Service</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-dataguide">DataGuide</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-trucking">Trucking</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-forms">Forms</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-analytics">Analytics</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-timecards">Timecards</a></li>
                          </ul>
                        </div>
                        <div id="asset360-menu" class="sidemenu" aria-hidden="true">
                          <a class="sidemenu-link -font--bold" href="https://www.servicemax.com/uk/products/asset-360">Overview</a>
                          <ul class="no-bullet row small-up-1 large-up-2">
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/warranty-contract-management">Warranty
    &amp; Contract Management</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/parts-returns-depot-repair">Returns
    &amp; Depot Repair</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/engage">ServiceMax Engage</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/zinc">Zinc Intelligent Remote Service
    App</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/contractor-management">Contractor
    Management</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/assets">Assets</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/preventive-proactive-maintenance">Proactive
    Maintenance</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/service-process-manager">Service
    Process Manager</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/mobile-technician-app">Mobile
    Technician App</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/scheduling-optimization">Scheduling
    &amp; Optimization</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/products/asset-360/field-service-analytics">Field
    Service Analytics</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://resources.servicemax.com/a360recommendedcontent/asset-586-datasheet-asset-360-for-salesforce" target="_blank" rel="noopener">Asset 360 Resources</a></li>
                          </ul>
                        </div>
                      </div>
                      <div class="tab -has--submenu">
                        <a href="https://www.servicemax.com/uk/customers" aria-controls="customers-menu" aria-expanded="false">
Customers
</a>
                        <div id="customers-menu" class="ge-menu" aria-hidden="true">
                          <ul>
                            <li><a href="https://www.servicemax.com/uk/customers">Customer Stories</a></li>
                            <li><a href="https://www.servicemax.com/customers/innovators-program">Innovators Program</a>
                            </li>
                            <li><a href="https://www.servicemax.com/uk/customers/customer-reviews">Customer Reviews</a></li>
                            <li><a href="https://community.servicemax.com/" target="_blank" rel="nofollow">ServiceMax
    Community</a></li>
                          </ul>
                        </div>
                      </div>
                      <div class="tab -has--submenu">
                        <a href="#" aria-controls="industries-menu" aria-expanded="false">
Industries
</a>
                        <div id="industries-menu" class="ge-menu" aria-hidden="true">
                          <ul>
                            <li><a href="https://www.servicemax.com/uk/industries/medical-device-manufacturing">Medical
    Device Manufacturing</a></li>
                            <li><a href="https://www.servicemax.com/uk/industries/equipment-dealer-network">Equipment
    Dealers</a></li>
                            <li><a href="https://www.servicemax.com/uk/industries/industrial-manufacturing-equipment">Industrial
    Manufacturing &amp; Equipment</a></li>
                            <li><a href="https://www.servicemax.com/products/fieldfx">Oil &amp; Gas</a></li>
                            <li><a href="https://www.servicemax.com/uk/industries/power-utilities">Power &amp; Utilities</a>
                            </li>
                            <li><a href="https://www.servicemax.com/uk/industries/building-and-construction-equipment">Building
    &amp; Construction Equipment</a></li>
                            <li><a href="https://www.servicemax.com/uk/industries/telecommunications">Telecommunications</a>
                            </li>
                            <li><a href="https://www.servicemax.com/uk/industries/high-tech-manufacturing">High-tech
    Manufacturing</a></li>
                            <li><a href="https://www.servicemax.com/uk/industries/mining">Mining</a></li>
                            <li><a href="https://www.servicemax.com/uk/industries/rail">Rail Transportation</a></li>
                          </ul>
                        </div>
                      </div>
                      <div class="tab -has--submenu">
                        <a href="#" aria-controls="services-menu" aria-expanded="false">
Services
</a>
                        <div id="services-menu" class="ge-menu -has--sidemenu" aria-hidden="true">
                          <ul>
                            <li class="sidetab" data-sidemenu="ps-menu">
                              <a href="https://www.servicemax.com/uk/services/professional-services" aria-controls="ps-menu" aria-expanded="false">
    Professional Services
    </a>
                            </li>
                            <li><a href="https://www.servicemax.com/services/product-training">Product Training</a></li>
                            <li><a href="https://www.servicemax.com/uk/about/support">Support</a></li>
                            <li><a href="https://help.servicemax.com" target="_blank" rel="noopener">ServiceMax Core
    Help</a></li>
                            <li><a href="https://help.servicemaxasset360.com" target="_blank" rel="noopener">Asset 360
    Help</a></li>
                            <li><a href="https://docs.fieldfx.com" target="_blank" rel="noopener">FieldFX
    Help</a></li>
                          </ul>
                        </div>
                        <div id="ps-menu" class="sidemenu -width--xs" aria-hidden="true">
                          <a class="sidemenu-link -font--bold" href="https://www.servicemax.com/uk/services/professional-services">Overview</a>
                          <ul class="no-bullet row small-up-1">
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/services/professional-services/methodology">Methodology</a>
                            </li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/services/professional-services/growth-value-gain">Growth
    &amp; Value Gain</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/services/professional-services/spark">Spark</a></li>
                            <li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/uk/services/professional-services/customer-education">Customer
    Education</a></li>
                          </ul>
                        </div>
                      </div>
                      <div class="tab -has--submenu">
                        <a href="https://www.servicemax.com/uk/partners" aria-controls="partners-menu" aria-expanded="false">
Partners
</a>
                        <div id="partners-menu" class="ge-menu" aria-hidden="true">
                          <ul>
                            <li><a href="https://www.servicemax.com/partners/systems-integrators">Systems Integrators /
    Consulting Partners</a></li>
                            <li><a href="https://www.servicemax.com/partners/technology">Technology Partners</a></li>
                            <li><a href="https://www.servicemax.com/partners/fieldfx">FieldFX Partners</a></li>
                          </ul>
                        </div>
                      </div>
                      <div class="tab -has--submenu">
                        <a href="#" aria-controls="resources-menu" aria-expanded="false">
Resources
</a>
                        <div id="resources-menu" class="ge-menu" aria-hidden="true">
                          <ul>
                            <li><a href="https://www.servicemax.com/uk/resources">Content Library</a></li>
                            <li><a href="https://www.servicemax.com/uk/events">Events</a></li>
                            <li><a href="https://fsd.servicemax.com/">Blog</a></li>
                            <li><a href="https://www.servicemax.com/uk/press">Newsroom</a></li>
                            <li><a href="https://www.servicemax.com/uk/resources/type/tools">Tools</a></li>
                            <li><a href="https://www.servicemax.com/uk/about">About ServiceMax</a></li>
                          </ul>
                        </div>
                      </div>
                      <div class="tab">
                        <a id="contact-us-header" href="https://www.servicemax.com/reach-out" class="-font-color--blue -font--bold">Contact Us</a>
                      </div>
                      <button type="button" class="ge-button -size--small  -margin--xs -margin--leftright" onclick="window.open('https://lp.servicemax.com/servicemax-demo-options.html');">Get a demo</button>
                    </div>
                    <div class="ge-navigation__persistant" data-magellan="s1xt9p-magellan" data-offset="40" data-resize="ag20re-magellan" data-scroll="ag20re-magellan" id="ag20re-magellan">
                      <button type="button" class="ge-button -fill--transparent -is--icon -margin--xs -margin--leftright" aria-label="Search" data-toggle="searchDropdown" aria-expanded="false" aria-controls="searchDropdown">
                        <img src="https://www.servicemax.com/Sitefinity/WebsiteTemplates/SM17/App_Themes/SM17/img/icon-search.svg" alt="Search" style="width:24px;height:auto;">
                      </button>
                      <button type="button" class="ge-button -fill--transparent -is--icon -margin--xs -margin--leftright hide-for-large" aria-label="Menu" data-toggle="jsBodySidebar" aria-expanded="false" aria-controls="jsBodySidebar">
                        <img src="https://www.servicemax.com/Sitefinity/WebsiteTemplates/SM17/App_Themes/SM17/img/icon-menu.svg" alt="Menu" style="width:24px;height:auto;">
                      </button>
                    </div>
                  </nav>
                </div>
              </div>
              <div class="sfContentBlock">
                <div id="searchDropdown" class="nav-search-dropdown" data-toggler="-is--open" data--is--open="6sqv4h--is--open">
                  <div class="ge-container__wide -padding--m -padding--leftright flex-container align-middle">
                    <label class="nav-icon icon-ge-search" for="searchQuery">
                      <svg xmlns="http://www.w3.org/2000/svg" width="23.25" height="23.25" viewBox="0 0 23.25 23.25">
                        <title>Search</title>
                        <path d="M22.65 19.85l-3.89-3.89a10.26 10.26 0 1 0-2.8 2.8l3.89 3.89a2 2 0 0 0 2.8-2.8zm-20.2-9.6a7.67 7.67 0 0 1 7.8-7.75A7.76 7.76 0 0 1 18 10.25 7.67 7.67 0 0 1 10.25 18a7.67 7.67 0 0 1-7.8-7.75z" fill="#8c8c8c"></path>
                      </svg>
                    </label>
                    <input name="indexCatalogue" type="hidden" value="servicemax-uk">
                    <input id="searchQuery" name="searchQuery" type="text" class="flex-child-grow">
                    <button type="submit" class="show-for-sr" formaction="/uk/search" formmethod="get">Search</button>
                    <button type="button" class="nav-icon icon-ge-close no-style" data-toggle="searchDropdown" aria-label="Close search" aria-expanded="false" aria-controls="searchDropdown"></button>
                  </div>
                </div>
              </div>
            </div>
          </div>
        </div>
      </div>
    </div>
    <div class="sfContentBlock">
      <nav class="nav-sidebar">
        <div class="nav-sidebar-head">
          <button class="ge-button -size--small -fill--outline -color--white" onclick="window.open('https://www.servicemax.com/reach-out');" style="margin:0;">Contact Us</button>
          <button type="button" class="nav-icon icon-ge-close no-style" title="close" aria-label="close" data-toggle="jsBodySidebar" aria-controls="jsBodySidebar" aria-expanded="false"></button>
        </div>
        <div class="nav-sidebar-scroll">
          <ul class="nav-sidebar-list">
            <li class="nav-sidebar-list-item has-list">
              <a class="list-item-button is-active" title="Products" href="#">
    Products
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item has-list">
                  <a class="list-item-button" title="Field Service Management" href="#">ServiceMax Core <span class="nav-icon icon-ge-arrow"></span></a>
                  <ul class="nav-sidebar-list">
                    <li class="nav-sidebar-list-item">
                      <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Overview" href="https://www.servicemax.com/uk/products/field-service-management">ServiceMax
            Core Overview</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Mobile Technician App" href="https://www.servicemax.com/uk/products/mobile">Mobile Technician App</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="ServiceMax Engage" href="https://www.servicemax.com/uk/products/engage">ServiceMax Engage</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Zinc Intelligent Remote Service App" href="https://www.servicemax.com/uk/products/zinc">Zinc Intelligent Remote Service
            App</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Scheduling &amp; Optimization" href="https://www.servicemax.com/uk/products/field-service-scheduling">Scheduling
            &amp; Optimization</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Work Order Management" href="https://www.servicemax.com/uk/products/work-order-management">Work Order
            Management</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Parts, Returns &amp; Depot Repair" href="https://www.servicemax.com/uk/products/parts-returns-management">Parts,
            Returns &amp; Depot Repair</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Proactive Maintenance &amp; IoT" href="https://www.servicemax.com/uk/products/proactive-maintenance">Proactive
            Maintenance &amp; IoT</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Contractor Management" href="https://www.servicemax.com/uk/products/contractor-management">Contractor
            Management</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Remote Triage" href="https://www.servicemax.com/uk/products/remote-triage">Remote Triage</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Installed Base Management" href="https://www.servicemax.com/uk/products/installed-base-management">Installed
            Base Management</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Entitlements" href="https://www.servicemax.com/uk/products/warranties-contracts">Entitlements</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Field Service Analytics" href="https://www.servicemax.com/uk/products/metrics-reporting-dashboards">Field
            Service Analytics</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="ServiceMax DataGuide" href="https://www.servicemax.com/products/advanced-checklists">DataGuide</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Core Technology" href="https://www.servicemax.com/uk/products/platform-technology-capabilities">Core
            Technology</a>
                    </li>
                  </ul>
                </li>
                <li class="nav-sidebar-list-item has-list">
                  <a class="list-item-button" title="ServiceMax FieldFX" href="https://www.servicemax.com/products/fieldfx">ServiceMax FieldFX <span class="nav-icon icon-ge-arrow"></span></a>
                  <ul class="nav-sidebar-list">
                    <li class="nav-sidebar-list-item">
                      <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="FieldFX Overview" href="https://www.servicemax.com/products/fieldfx">FieldFX Overview</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="E-Ticketing" href="https://www.servicemax.com/products/fieldfx/fx-eticketing">E-Ticketing</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Schedule &amp; Dispatch" href="https://www.servicemax.com/products/fieldfx/fx-schedule-dispatch">Schedule
            &amp; Dispatch</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="EAM" href="https://www.servicemax.com/products/fieldfx/fx-eam">EAM</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Rental" href="https://www.servicemax.com/products/fieldfx/fx-rental">Rental</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="CPQ" href="https://www.servicemax.com/products/fieldfx/fx-cpq">CPQ</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Invoicing" href="https://www.servicemax.com/products/fieldfx/fx-invoicing">Invoicing</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Customer Self-Service" href="https://www.servicemax.com/products/fieldfx/fx-customer-self-service">Customer
            Self-Service</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="DataGuide" href="https://www.servicemax.com/products/fieldfx/fx-dataguide">DataGuide</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Trucking" href="https://www.servicemax.com/products/fieldfx/fx-trucking">Trucking</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Forms" href="https://www.servicemax.com/products/fieldfx/fx-forms">Forms</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Analytics" href="https://www.servicemax.com/products/fieldfx/fx-analytics">Analytics</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Timecards" href="https://www.servicemax.com/products/fieldfx/fx-timecards">Timecards</a>
                    </li>
                  </ul>
                </li>
                <li class="nav-sidebar-list-item has-list">
                  <a class="list-item-button" title="Asset 360 for Salesforce" href="https://www.servicemax.com/uk/products/asset-360">Asset 360 for Salesforce <span class="nav-icon icon-ge-arrow"></span></a>
                  <ul class="nav-sidebar-list">
                    <li class="nav-sidebar-list-item">
                      <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Overview" href="https://www.servicemax.com/uk/products/asset-360">Asset 360 for Salesforce
            Overview</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Warranty &amp; Contract Management" href="https://www.servicemax.com/uk/products/asset-360/warranty-contract-management">Warranty
            &amp; Contract Management</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Returns &amp; Depot Repair" href="https://www.servicemax.com/uk/products/asset-360/parts-returns-depot-repair">Returns
            &amp; Depot Repair</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="ServiceMax Engage" href="https://www.servicemax.com/uk/products/engage">ServiceMax Engage</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Zinc Intelligent Remote Service App" href="https://www.servicemax.com/uk/products/zinc">Zinc Intelligent Remote Service
            App</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Contractor Management" href="https://www.servicemax.com/uk/products/contractor-management">Contractor
            Management</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Assets" href="https://www.servicemax.com/uk/products/asset-360/assets">Assets</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Proactive Maintenance" href="https://www.servicemax.com/uk/products/asset-360/preventive-proactive-maintenance">Proactive
            Maintenance</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Service Process Manager" href="https://www.servicemax.com/uk/products/asset-360/service-process-manager">Service
            Process Manager</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Mobile Technician App" href="https://www.servicemax.com/uk/products/asset-360/mobile-technician-app">Mobile
            Technician App</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Scheduling &amp; Optimization" href="https://www.servicemax.com/uk/products/asset-360/scheduling-optimization">Scheduling
            &amp; Optimization</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Field Service Analytics" href="https://www.servicemax.com/uk/products/asset-360/field-service-analytics">Field
            Service Analytics</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Asset 360 Resources" href="https://resources.servicemax.com/a360recommendedcontent/asset-586-datasheet-asset-360-for-salesforce" target="_blank" rel="noopener">Asset 360 Resources</a>
                    </li>
                  </ul>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="ServiceMax Engage" href="https://www.servicemax.com/uk/products/engage">ServiceMax Engage</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Zinc Intelligent Remote Service" href="https://www.servicemax.com/uk/products/zinc">Zinc Intelligent Remote Service</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Product Download" href="https://www.servicemax.com/download">Product Download</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item has-list">
              <a class="list-item-button" title="Customers" href="#">
    Customers
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Customer Overview" href="https://www.servicemax.com/uk/customers">Customer Overview</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Customer Stories" href="https://www.servicemax.com/uk/customers/customer-stories">Customer Stories</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Innovators Program" href="https://www.servicemax.com/customers/innovators-program">Innovators Program</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Customer Reviews" href="https://www.servicemax.com/uk/customers/customer-reviews">Customer Reviews</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="ServiceMax Community" href="https://community.servicemax.com/">ServiceMax Community</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item has-list">
              <a class="list-item-button" title="Industries" href="#">
    Industries
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Medical Device Manufacturing" href="https://www.servicemax.com/uk/industries/medical-device-manufacturing">Medical Device
        Manufacturing</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Equipment Dealers" href="https://www.servicemax.com/uk/industries/equipment-dealer-network">Equipment
        Dealers</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Industrial Manufacturing &amp; Equipment" href="https://www.servicemax.com/uk/industries/industrial-manufacturing-equipment">Industrial
        Manufacturing &amp; Equipment</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Oil &amp; Gas" href="https://www.servicemax.com/products/fieldfx">Oil &amp; Gas</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Power &amp; Utilities" href="https://www.servicemax.com/uk/industries/power-utilities">Power &amp; Utilities</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Building &amp; Construction Equipment" href="https://www.servicemax.com/uk/industries/building-and-construction-equipment">Building
        &amp; Construction Equipment</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Telecommunications" href="https://www.servicemax.com/uk/industries/telecommunications">Telecommunications</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="High-tech Manufacturing" href="https://www.servicemax.com/uk/industries/high-tech-manufacturing">High-tech
        Manufacturing</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Mining" href="https://www.servicemax.com/uk/industries/mining">Mining</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Rail Transportation" href="https://www.servicemax.com/uk/industries/rail">Rail Transportation</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item has-list">
              <a class="list-item-button is-active" title="Services" href="#">
    Services
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item has-list">
                  <a class="list-item-button" title="Professional Services" href="https://www.servicemax.com/uk/services/professional-services">Professional Services
        <span class="nav-icon icon-ge-arrow"></span></a>
                  <ul class="nav-sidebar-list">
                    <li class="nav-sidebar-list-item">
                      <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Overview" href="https://www.servicemax.com/uk/services/professional-services">Overview</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Methodology" href="https://www.servicemax.com/uk/services/professional-services/methodology">Methodology</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Growth &amp; Value Gain" href="https://www.servicemax.com/uk/services/professional-services/growth-value-gain">Growth
            &amp; Value Gain</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Spark" href="https://www.servicemax.com/uk/services/professional-services/spark">Spark</a>
                    </li>
                    <li class="nav-sidebar-list-item">
                      <a class="list-item-button" title="Customer Education" href="https://www.servicemax.com/uk/services/professional-services/customer-education">Customer
            Education</a>
                    </li>
                  </ul>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Product Training" href="https://www.servicemax.com/services/product-training">Product Training</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Support" href="https://www.servicemax.com/uk/about/support">Support</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="ServiceMax Core Help" href="https://help.servicemax.com" target="_blank" rel="noopener">ServiceMax Core Help</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Asset 360 Help" href="https://help.servicemaxasset360.com" target="_blank" rel="noopener">Asset 360 Help</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="FieldFX Help" href="https://docs.fieldfx.com" target="_blank" rel="noopener">FieldFX Help</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item has-list">
              <a class="list-item-button is-active" title="Partners" href="https://www.servicemax.com/uk/partners">
    Partners
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Partners Overview" href="https://www.servicemax.com/uk/partners">Partners Overview</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Systems Integrators" href="https://www.servicemax.com/partners/systems-integrators">Systems Integrators /
        Consulting Partners</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Technology Partners" href="https://www.servicemax.com/partners/technology">Technology Partners</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="FieldFX Partners" href="https://www.servicemax.com/partners/fieldfx">FieldFX Partners</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item has-list">
              <a class="list-item-button is-active" title="Resources" href="#">
    Resources
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Content Library" href="https://www.servicemax.com/uk/resources">Content Library</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Events" href="https://www.servicemax.com/uk/events#filter=All+EMEA">Events</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Blog" href="https://fsd.servicemax.com/">Blog</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Newsroom" href="https://www.servicemax.com/uk/press">Newsroom</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Tools" href="https://www.servicemax.com/uk/resources/type/tools">Tools</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="About ServiceMax" href="https://www.servicemax.com/uk/about">About ServiceMax</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item has-list">
              <a class="list-item-button is-active" title="About" href="https://www.servicemax.com/uk/about">
    About
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Leadership" href="https://www.servicemax.com/uk/about/management">Leadership</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="DE&amp;I" href="https://www.servicemax.com/diversity-equity-inclusion">DE&amp;I</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Careers" href="https://www.servicemax.com/about/careers">Careers</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Support" href="https://www.servicemax.com/uk/about/support">Support</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Privacy" href="https://www.servicemax.com/privacy">Privacy</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Trust" href="https://www.servicemax.com/trust">Trust</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item has-list cfo-hide">
              <a class="list-item-button" title="Local Language Sites" href="#">
    Local Language Sites
    <span class="nav-icon icon-ge-arrow"></span>
    </a>
              <ul class="nav-sidebar-list">
                <li class="nav-sidebar-list-item">
                  <button type="button" class="back-item list-item-button no-style" title="Back" aria-label="back">Back</button>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Deutsch" href="https://www.servicemax.com/de" lang="de">Deutsch</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="English" href="https://www.servicemax.com" lang="en">English</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="English (UK)" href="https://www.servicemax.com/uk" lang="en-gb">English (UK)</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Español" href="https://www.servicemax.com/es" lang="es">Español</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Français" href="https://www.servicemax.com/fr" lang="fr">Français</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="Italiano" href="https://www.servicemax.com/it" lang="it">Italiano</a>
                </li>
                <li class="nav-sidebar-list-item">
                  <a class="list-item-button" title="日本語" href="https://www.servicemax.com/jp" lang="ja">日本語</a>
                </li>
              </ul>
            </li>
            <li class="nav-sidebar-list-item -padding--s">
              <button class="ge-button -size--small -fill--outline -color--blue" onclick="window.open('https://lp.servicemax.com/servicemax-demo-options.html', '_blank', 'noopener');">Start my demo</button>
            </li>
          </ul>
        </div>
      </nav>
    </div>
  </header>
  <main id="main">
    <div class="site-wrapper">
      <div class="grid-lines-single"></div>
      <div class="site-wrapper-content">
        <div class="sf_cols">
          <div class="sf_colsOut sf_1col_1_100" data-placeholder-label="Hero" style="">
            <div id="Content_T92B14DB2001_Col00" class="sf_colsIn sf_1col_1in_100">
              <div class="sfContentBlock">
                <div class="page-header-wrapper">
                  <div class="page-header -image--cover -overlay--ltr" style="background-image:url(https://www.servicemax.com/images/default-source/default-album/hero-images/hero_cs-xylem.jpg?sfvrsn=2);">
                    <div class="page-header-content align-justify -width--l">
                      <h1 class="h-line-left grid-l-inside-indent">Xylem Customer Story</h1>
                      <header class="grid-l-inside-indent flex-child-grow flex-container flex-dir-column align-center align-top">
                        <h2 class="heading">Developing Innovative Technology Solutions to Tackle the World’s Water Challenges</h2>
                      </header>
                    </div>
                  </div>
                </div>
              </div>
            </div>
          </div>
        </div>
        <div class="sf_cols -color--gray-lighter-4 -padding--l cs-overview">
          <div class="sf_colsOut sf_1col_1_100" data-placeholder-label="Corporate Overview" style="">
            <div id="Content_T92B14DB2002_Col00" class="sf_colsIn sf_1col_1in_100">
              <div class="sfContentBlock">
                <h2 class="heading">CORPORATE OVERVIEW</h2>
              </div>
              <div class="sf_cols ge-grid -gutter--s ">
                <div class="sf_colsOut ge-box -width--1of2" style="">
                  <div id="Content_T92B14DB2004_Col00" class="sf_colsIn">
                    <div class="sf_cols logo-wrapper">
                      <div class="sf_colsOut sf_1col_1_100" style="">
                        <div id="Content_C046_Col00" class="sf_colsIn sf_1col_1in_100">
                          <div class="sfimageWrp">
                            <img id="Content_C047_ctl00_ctl00_imageItem" title="xylem-logo-transparent" src="/images/default-source/default-album/xylem-logo-transparent.png?sfvrsn=3d6da869_0" alt="xylem-logo-transparent">
                          </div>
                        </div>
                      </div>
                    </div>
                    <div class="sfContentBlock">
                      <p>As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to
                        the environment in a variety of markets including agriculture, environment, and food and beverage. To address resource challenges and build smarter, stronger infrastructure for water, electric, and gas utilities, Xylem has
                        created a portfolio of smart metering, network technologies and advanced data analytics solutions. Their application expertise also ensures that their customers, partners, and OEMs can get the product and system performance
                        they expect.</p>
                    </div>
                  </div>
                </div>
                <div class="sf_colsOut ge-box -width--1of2" style="">
                  <div id="Content_T92B14DB2004_Col01" class="sf_colsIn">
                    <div class="sfContentBlock">
                      <h3>CUSTOMER QUICK FACTS</h3>
                    </div>
                    <div class="sf_cols ge-grid -gutter--s">
                      <div class="sf_colsOut ge-box -width--1of2" style="">
                        <div id="Content_C042_Col00" class="sf_colsIn">
                          <div class="sfContentBlock">
                            <p><span class="cs-summary-heading">Company:</span><br> Xylem Inc.</p>
                            <p><span class="cs-summary-heading">Industry:</span><br> Mechanical or Industrial Engineering</p>
                            <p><span class="cs-summary-heading">Size:</span><br> 10,001+ employees</p>
                          </div>
                        </div>
                      </div>
                      <div class="sf_colsOut ge-box -width--1of2" style="">
                        <div id="Content_C042_Col01" class="sf_colsIn">
                          <div class="sfContentBlock">
                            <p><span class="cs-summary-heading">Headquarters:</span><br> Rye Brook, New York</p>
                            <p><span class="cs-summary-heading">Website:</span><br>
                              <a href="https://www.xylem.com/en-us" target="_blank" rel="noopener">https://www.xylem.com/en-us</a>
                            </p>
                          </div>
                        </div>
                      </div>
                    </div>
                  </div>
                </div>
              </div>
              <div class="sfContentBlock">
                <div class="cs-quote -color--gray-lighter-2 -padding--l">
                  <div class="quote">“More than 20% of operating income comes from service activities and it is increasing!”</div>
                  <div class="quote-author">
                    <p><strong>Helena Sundqvist</strong><br> International Service Application Manager </p>
                  </div>
                </div>
              </div>
            </div>
          </div>
        </div>
        <div class="sf_cols section-block">
          <div class="sf_colsOut section-content text-center " style="">
            <div id="Content_C043_Col00" class="sf_colsIn">
              <div class="sf_cols ge-container -width--narrow">
                <div class="sf_colsOut columns xxlarge-7" style="width: 100%;">
                  <div id="Content_C036_Col00" class="sf_colsIn">
                    <div>
                      <div id="Content_ctl16_ctl00_ctl00_detailContainer">
                        <div class="sfitemDetails sfdetails sm-splash-screen-wrapper" data-sf-provider="OpenAccessProvider" data-sf-id="5103cce4-13b0-6300-b1cf-ff000026d68d" data-sf-type="Telerik.Sitefinity.DynamicModules.Model.DynamicContent">
                          <script type="text/javascript" id="vidyard_embed_code_D82TWfH1WjhR4VfzDrKT45" src="//play.vidyard.com/D82TWfH1WjhR4VfzDrKT45.js?v=3.1.1&amp;type=lightbox"></script>
                          <div class="outer_vidyard_wrapper">
                            <div class="vidyard_wrapper" onclick="fn_vidyard_D82TWfH1WjhR4VfzDrKT45();"><img width="360" src="//play.vidyard.com/D82TWfH1WjhR4VfzDrKT45.jpg?" alt="CST: Xylem 2018 Helena Sundqvist"><button type="button"
                                class="play-btn" title="Play Video" style="display:block;" data-version="1">
                                <div class="play-btn-size"></div>
                                <div class="arrow-size">
                                  <div class="arrow-size-ratio"></div>
                                  <div class="arrow"></div>
                                </div>
                              </button></div>
                          </div>
                        </div>
                      </div>
                    </div>
                  </div>
                </div>
              </div>
            </div>
          </div>
        </div>
        <div class="sfContentBlock">
          <div class="section-header">
            <header class="h-line-left-primary-small grid-l-inside-indent">
              <h2 class="heading"> Challenge </h2>
            </header>
          </div>
          <div class="section-block">
            <div class="section-content grid-l-inside-indent">
              <p class="-font--plus-1">Meeting customers’ expectations is key for Xylem. Their 130 workshops across the world focus on providing service for Xylem’s array of products. However, the company was facing a challenge: there were a variety
                of ways and platforms used for organizing their service operations, including whiteboards. </p>
              <p class="-font--plus-1">“We really needed a system to lay back on, and to use across all these workshops across the world,” explained Helena Sundqvist, the company’s international service application manager. Service revenue is
                important to Xylem, as it is a big part of their total revenue.</p>
              <p class="-font--plus-1">In order to find consistency across platforms and ensure service contributes to the bottom line, Xylem began the search for a service management system.</p>
            </div>
          </div>
        </div>
        <div class="sfContentBlock">
          <div class="section-header">
            <header class="h-line-left-primary-small grid-l-inside-indent">
              <h2 class="heading"> Solution </h2>
            </header>
          </div>
          <div class="section-block">
            <div class="section-content grid-l-inside-indent">
              <p class="-font--plus-1">“Several systems were investigated,” Sundqvist pointed out. ServiceMax stood out though. At the time, Xylem had recently decided on a new CRM, which was hosted on the same platform as ServiceMax. The idea of
                having their CRM and FSM tool tied together was very appealing to the company.</p>
              <p class="-font--plus-1">Besides the system the tool was built on, Xylem was very interested in a variety of ServiceMax’s features, including scheduling and dispatching, work order handling, contract management, installed base
                management, and the ability to go mobile. Today, many of their workshops are utilizing these functionalities across iPads.<br>
                <br> "Mobility is very important to us. Being able to use the iPad connected or not connected to the internet is very food for service technicians in the field."
              </p>
            </div>
          </div>
        </div>
        <div class="sfContentBlock">
          <div class="section-header">
            <header class="h-line-left-primary-small grid-l-inside-indent">
              <h2 class="heading"> Results </h2>
            </header>
          </div>
          <div class="section-block">
            <div class="section-content grid-l-inside-indent">
              <p class="-font--plus-1">“Now we feel like we have a good process,” Sundqvist shared. With the help of ServiceMax, Xylem’s SMS, service management system, is mainly made up of ServiceMax, and the company is continuing to implement the
                product across their workshops. This consistency is extremely helpful, as more than 20% of operating income comes from service activities, and it’s only going up!<br>
                <br> This centralized system has helped technicians. Sundqvist explained, "they have a much better follow up of work orders. We can log them and then follow up on locations, problems, and technicians and have a much better control of
                our service work. It is easier for technicians to offer things in place, and to document them. It's a faster rotation and ordering process."&nbsp;<br>
                <br> ServiceMax is also a benefit to Xylem's customers, who now have much more visibility into the status of a work order: what it's about, where and when the parts are coming, and when the case should be closed.
              </p>
              <p class="-font--plus-1">With successful ServiceMax implementations in her pocket, Sundqvist has some advice for those looking to launch a new tool, “make it as simple as possible. Small steps. And make sure your resources, like your
                service technicians, service management, and back office, are available during the process. They can help define requirements.”</p>
            </div>
          </div>
        </div>
      </div>
    </div>
  </main>
  <footer id="ge-site-footer" class="ge-site-footer">
    <div class="sfContentBlock">
      <div class="ge-site-footer__main site-footer">
        <div class="site-wrapper">
          <div class="row flex-wrap">
            <div class="column small-12 medium-6 grid-3">
              <nav aria-labelledby="products-heading">
                <h6 id="products-heading" class="footer-nav-heading">Products</h6>
                <ul>
                  <li><a href="https://www.servicemax.com/uk/products/field-service-management">ServiceMax Core</a>
                  </li>
                  <li><a href="https://www.servicemax.com/products/fieldfx">ServiceMax FieldFX</a>
                  </li>
                  <li><a href="https://www.servicemax.com/uk/products/asset-360">Asset 360 for Salesforce</a>
                  </li>
                </ul>
              </nav>
            </div>
            <div class="column small-12 medium-6 grid-3">
              <nav aria-labelledby="login-heading">
                <h6 id="login-heading" class="footer-nav-heading">Login</h6>
                <ul>
                  <li><a href="https://login.salesforce.com">ServiceMax Login</a></li>
                  <li><a href="https://www.servicemax.com/fieldfx-login">FieldFX Login</a></li>
                  <li><a href="https://zinc-app.com/login">Zinc Login</a></li>
                  <li><a href="https://community.servicemax.com">Customer Community Login</a></li>
                </ul>
              </nav>
              <nav aria-labelledby="download-heading">
                <h6 id="download-heading" class="footer-nav-heading">Download</h6>
                <ul>
                  <li><a href="https://www.servicemax.com/download">ServiceMax Go</a></li>
                  <li><a href="https://www.servicemax.com/download">Field Service App</a></li>
                  <li><a href="https://www.servicemax.com/download">Zinc Intelligent Remote Service</a></li>
                </ul>
              </nav>
            </div>
            <div class="column small-12 medium-6 grid-3">
              <nav aria-labelledby="about-heading">
                <h6 id="about-heading" class="footer-nav-heading"><a href="https://www.servicemax.com/uk/about">About ServiceMax</a></h6>
                <ul>
                  <li><a href="https://www.servicemax.com/uk/about/management">Leadership</a></li>
                  <li><a href="https://www.servicemax.com/diversity-equity-inclusion">DE&amp;I</a></li>
                  <li><a href="https://www.servicemax.com/uk/press">Newsroom</a></li>
                  <li><a href="https://www.servicemax.com/uk/events">Events</a></li>
                  <li><a href="https://www.servicemax.com/about/careers">Careers</a></li>
                  <li><a href="https://www.servicemax.com/field-service-manual">Glossary</a></li>
                  <li><a href="https://www.servicemax.com/privacy">Privacy</a></li>
                  <li><a href="javascript:void(0);" class="ot-sdk-show-settings">Cookies Settings</a>
                  </li>
                  <li><a href="https://www.servicemax.com/trust">Trust</a></li>
                </ul>
              </nav>
            </div>
            <div class="column small-12 medium-6 grid-3">
              <nav aria-labelledby="contact-heading">
                <h6 id="contact-heading" class="footer-nav-heading">Get in Touch</h6>
                <ul>
                  <li><a href="https://www.servicemax.com/reach-out">Contact Us</a></li>
                  <li><a href="https://www.servicemax.com/uk/about/support">Support</a></li>
                  <li><a href="https://www.servicemax.com/sitemap">Sitemap</a></li>
                </ul>
              </nav>
              <nav aria-labelledby="connect-heading">
                <h6 id="connect-heading" class="footer-nav-heading">Connect with Us</h6>
                <ul class="social-links simple menu">
                  <li><a href="https://twitter.com/ServiceMax"><img src="https://www.servicemax.com/Sitefinity/WebsiteTemplates/SM17/App_Themes/SM17/img/servicemax-social-icon-x-white.svg" width="24" height="24" alt="Visit on X"></a></li>
                  <li>
                    <a href="https://www.linkedin.com/company/servicemax"><img src="https://www.servicemax.com/Sitefinity/WebsiteTemplates/SM17/App_Themes/SM17/img/servicemax-social-icon-linkedin-white.svg" width="24" height="24" alt="Visit on LinkedIn"></a>
                  </li>
                  <li>
                    <a href="https://www.youtube.com/user/servicemax"><img src="https://www.servicemax.com/Sitefinity/WebsiteTemplates/SM17/App_Themes/SM17/img/servicemax-social-icon-youtube-white.svg" width="24" height="24" alt="Visit on YouTube"></a>
                  </li>
                  <li>
                    <a href="https://www.instagram.com/servicemaxhq/"><img src="https://www.servicemax.com/Sitefinity/WebsiteTemplates/SM17/App_Themes/SM17/img/servicemax-social-icon-instagram-white.svg" width="24" height="24" alt="Visit on Instagram"></a>
                  </li>
                </ul>
              </nav>
              <a class="brand" href="https://www.servicemax.com/uk" title="ServiceMax Home"><img class="logo" src="https://www.servicemax.com/docs/default-source/svgs/servicemax-ptc-logo-website-white.svg?sfvrsn=2a6b9a69_2" width="180" height="46" alt="ServiceMax Home"></a>
            </div>
          </div>
        </div>
      </div>
    </div>
  </footer>
  <script type="text/javascript" src="/Sitefinity/WebsiteTemplates/SM17/Scripts/app.js?v=f6d83ca"></script>
  <script>
    function mutinyToStorage(newArray) {
      var storedArray = JSON.parse(localStorage.getItem('mutiny_experience_data')) || [];
      newArray.forEach(function(a) {
        a.page = a.page || (window.location.protocol + '//' + window.location.hostname + window.location.pathname);
        if (storedArray.length < 5) {
          storedArray.unshift(a);
        } else {
          storedArray.unshift(a);
          storedArray.pop();
        }
      });
      localStorage.setItem('mutiny_experience_data', JSON.stringify(storedArray));
    }

    function updateMarketoFields() {
      var audienceSegmentClass = 'audienceSegment';
      var experienceNameClass = 'experience';
      var impressionTypeClass = 'impressionType';
      var pageClass = 'page';
      var variationNamesClass = 'variationName';
      var separator = ',';
      var experiences = JSON.parse(localStorage.getItem('mutiny_experience_data')) || [];
      var audienceSegments = experiences.map(function(a) {
        return a.audienceSegment.name;
      }).join(separator);
      document.querySelector('div.mktoFormRow input[name="' + audienceSegmentClass + '"]') ? document.querySelector('div.mktoFormRow input[name="' + audienceSegmentClass + '"]').value = audienceSegments : null;
      var experienceNames = experiences.map(function(a) {
        return a.experience.description || (a.experience.url_host + a.experience.url_path);
      }).join(separator);
      document.querySelector('div.mktoFormRow input[name="' + experienceNameClass + '"]') ? document.querySelector('div.mktoFormRow input[name="' + experienceNameClass + '"]').value = experienceNames : null;
      var impressionTypes = experiences.map(function(a) {
        return a.impressionType;
      }).join(separator);
      document.querySelector('div.mktoFormRow input[name="' + impressionTypeClass + '"]') ? document.querySelector('div.mktoFormRow input[name="' + impressionTypeClass + '"]').value = impressionTypes : null;
      var variationNames = experiences.map(function(a) {
        return a.experience.variation_name;
      }).join(separator);
      document.querySelector('div.mktoFormRow input[name="' + variationNamesClass + '"]') ? document.querySelector('div.mktoFormRow input[name="' + variationNamesClass + '"]').value = variationNames : null;
      var pageUrls = experiences.map(function(a) {
        return a.page;
      }).join(separator);
      document.querySelector('div.mktoFormRow input[name="' + pageClass + '"]') ? document.querySelector('div.mktoFormRow input[name="' + pageClass + '"]').value = pageUrls : null;
    }
    if (window.mutiny.client.experiences) {
      mutinyToStorage(window.mutiny.client.experiences);
    }
    window.addEventListener('mutiny:experience-impression', function(event) {
      mutinyToStorage(window.mutiny.client.experiences.slice(-1));
      if (typeof MktoForms2 != 'undefined') {
        MktoForms2.whenReady(function(form) {
          updateMarketoFields();
        });
      }
    });
    if (typeof MktoForms2 != 'undefined') {
      MktoForms2.whenReady(function(form) {
        updateMarketoFields();
      });
    }
  </script>
  <script type="text/javascript">
    //<![CDATA[
    window.__TsmHiddenField = $get('ctl16_TSM');;
    (function() {
      function loadHandler() {
        var hf = $get('ctl17_TSSM');
        if (!hf._RSSM_init) {
          hf._RSSM_init = true;
          hf.value = '';
        }
        hf.value += ';Telerik.Sitefinity.Resources, Version=13.3.7648.0, Culture=neutral, PublicKeyToken=b28c218413bdf563:en-GB:b1ac78cc-b32a-4f91-b9f7-8ce011c7011f:7a90d6a';
        Sys.Application.remove_load(loadHandler);
      };
      Sys.Application.add_load(loadHandler);
    })(); //]]>
  </script>
</form>

Text Content

Careers
Community +44 203 846 7320
 * English (UK)
   * Deutsch
   * English
   * Español
   * Français
   * Italiano
   * 日本語

 * Login
   * ServiceMax Login
   * FieldFX Login
   * Zinc Login
   * Product Download

Products
 * ServiceMax Core
 * ServiceMax FieldFX
 * Asset 360 for Salesforce
 * ServiceMax Engage
 * Zinc Intelligent
   Remote Service

Overview
 * Mobile Technician App
 * ServiceMax Engage
 * Zinc Intelligent Remote Service App
 * Scheduling & Optimization
 * Work Order Management
 * Parts, Returns & Depot Repair
 * Proactive Maintenance & IoT
 * Contractor Management
 * Remote Triage
 * Installed Base Management
 * Entitlements
 * Field Service Analytics
 * DataGuide
 * Core Technology

Overview
 * E-Ticketing
 * Schedule & Dispatch
 * EAM
 * Rental
 * CPQ
 * Invoicing
 * Customer Self-Service
 * DataGuide
 * Trucking
 * Forms
 * Analytics
 * Timecards

Overview
 * Warranty & Contract Management
 * Returns & Depot Repair
 * ServiceMax Engage
 * Zinc Intelligent Remote Service App
 * Contractor Management
 * Assets
 * Proactive Maintenance
 * Service Process Manager
 * Mobile Technician App
 * Scheduling & Optimization
 * Field Service Analytics
 * Asset 360 Resources

Customers
 * Customer Stories
 * Innovators Program
 * Customer Reviews
 * ServiceMax Community

Industries
 * Medical Device Manufacturing
 * Equipment Dealers
 * Industrial Manufacturing & Equipment
 * Oil & Gas
 * Power & Utilities
 * Building & Construction Equipment
 * Telecommunications
 * High-tech Manufacturing
 * Mining
 * Rail Transportation

Services
 * Professional Services
 * Product Training
 * Support
 * ServiceMax Core Help
 * Asset 360 Help
 * FieldFX Help

Overview
 * Methodology
 * Growth & Value Gain
 * Spark
 * Customer Education

Partners
 * Systems Integrators / Consulting Partners
 * Technology Partners
 * FieldFX Partners

Resources
 * Content Library
 * Events
 * Blog
 * Newsroom
 * Tools
 * About ServiceMax

Contact Us
Get a demo

Search Search
Contact Us
 * Products
   * Back
   * ServiceMax Core
     * Back
     * ServiceMax Core Overview
     * Mobile Technician App
     * ServiceMax Engage
     * Zinc Intelligent Remote Service App
     * Scheduling & Optimization
     * Work Order Management
     * Parts, Returns & Depot Repair
     * Proactive Maintenance & IoT
     * Contractor Management
     * Remote Triage
     * Installed Base Management
     * Entitlements
     * Field Service Analytics
     * DataGuide
     * Core Technology
   * ServiceMax FieldFX
     * Back
     * FieldFX Overview
     * E-Ticketing
     * Schedule & Dispatch
     * EAM
     * Rental
     * CPQ
     * Invoicing
     * Customer Self-Service
     * DataGuide
     * Trucking
     * Forms
     * Analytics
     * Timecards
   * Asset 360 for Salesforce
     * Back
     * Asset 360 for Salesforce Overview
     * Warranty & Contract Management
     * Returns & Depot Repair
     * ServiceMax Engage
     * Zinc Intelligent Remote Service App
     * Contractor Management
     * Assets
     * Proactive Maintenance
     * Service Process Manager
     * Mobile Technician App
     * Scheduling & Optimization
     * Field Service Analytics
     * Asset 360 Resources
   * ServiceMax Engage
   * Zinc Intelligent Remote Service
   * Product Download
 * Customers
   * Back
   * Customer Overview
   * Customer Stories
   * Innovators Program
   * Customer Reviews
   * ServiceMax Community
 * Industries
   * Back
   * Medical Device Manufacturing
   * Equipment Dealers
   * Industrial Manufacturing & Equipment
   * Oil & Gas
   * Power & Utilities
   * Building & Construction Equipment
   * Telecommunications
   * High-tech Manufacturing
   * Mining
   * Rail Transportation
 * Services
   * Back
   * Professional Services
     * Back
     * Overview
     * Methodology
     * Growth & Value Gain
     * Spark
     * Customer Education
   * Product Training
   * Support
   * ServiceMax Core Help
   * Asset 360 Help
   * FieldFX Help
 * Partners
   * Back
   * Partners Overview
   * Systems Integrators / Consulting Partners
   * Technology Partners
   * FieldFX Partners
 * Resources
   * Back
   * Content Library
   * Events
   * Blog
   * Newsroom
   * Tools
   * About ServiceMax
 * About
   * Back
   * Leadership
   * DE&I
   * Careers
   * Support
   * Privacy
   * Trust
 * Local Language Sites
   * Back
   * Deutsch
   * English
   * English (UK)
   * Español
   * Français
   * Italiano
   * 日本語
 * Start my demo


XYLEM CUSTOMER STORY


DEVELOPING INNOVATIVE TECHNOLOGY SOLUTIONS TO TACKLE THE WORLD’S WATER
CHALLENGES


CORPORATE OVERVIEW

As a leader in global water technology, Xylem is committed to developing
innovative technology solutions to tackle the world’s water challenges. Their
products and services move, treat, analyze, monitor, and return water to the
environment in a variety of markets including agriculture, environment, and food
and beverage. To address resource challenges and build smarter, stronger
infrastructure for water, electric, and gas utilities, Xylem has created a
portfolio of smart metering, network technologies and advanced data analytics
solutions. Their application expertise also ensures that their customers,
partners, and OEMs can get the product and system performance they expect.


CUSTOMER QUICK FACTS

Company:
Xylem Inc.

Industry:
Mechanical or Industrial Engineering

Size:
10,001+ employees

Headquarters:
Rye Brook, New York

Website:
https://www.xylem.com/en-us

“More than 20% of operating income comes from service activities and it is
increasing!”

Helena Sundqvist
International Service Application Manager




CHALLENGE

Meeting customers’ expectations is key for Xylem. Their 130 workshops across the
world focus on providing service for Xylem’s array of products. However, the
company was facing a challenge: there were a variety of ways and platforms used
for organizing their service operations, including whiteboards.

“We really needed a system to lay back on, and to use across all these workshops
across the world,” explained Helena Sundqvist, the company’s international
service application manager. Service revenue is important to Xylem, as it is a
big part of their total revenue.

In order to find consistency across platforms and ensure service contributes to
the bottom line, Xylem began the search for a service management system.


SOLUTION

“Several systems were investigated,” Sundqvist pointed out. ServiceMax stood out
though. At the time, Xylem had recently decided on a new CRM, which was hosted
on the same platform as ServiceMax. The idea of having their CRM and FSM tool
tied together was very appealing to the company.

Besides the system the tool was built on, Xylem was very interested in a variety
of ServiceMax’s features, including scheduling and dispatching, work order
handling, contract management, installed base management, and the ability to go
mobile. Today, many of their workshops are utilizing these functionalities
across iPads.

"Mobility is very important to us. Being able to use the iPad connected or not
connected to the internet is very food for service technicians in the field."


RESULTS

“Now we feel like we have a good process,” Sundqvist shared. With the help of
ServiceMax, Xylem’s SMS, service management system, is mainly made up of
ServiceMax, and the company is continuing to implement the product across their
workshops. This consistency is extremely helpful, as more than 20% of operating
income comes from service activities, and it’s only going up!

This centralized system has helped technicians. Sundqvist explained, "they have
a much better follow up of work orders. We can log them and then follow up on
locations, problems, and technicians and have a much better control of our
service work. It is easier for technicians to offer things in place, and to
document them. It's a faster rotation and ordering process." 

ServiceMax is also a benefit to Xylem's customers, who now have much more
visibility into the status of a work order: what it's about, where and when the
parts are coming, and when the case should be closed.

With successful ServiceMax implementations in her pocket, Sundqvist has some
advice for those looking to launch a new tool, “make it as simple as possible.
Small steps. And make sure your resources, like your service technicians,
service management, and back office, are available during the process. They can
help define requirements.”

PRODUCTS

 * ServiceMax Core
 * ServiceMax FieldFX
 * Asset 360 for Salesforce

LOGIN

 * ServiceMax Login
 * FieldFX Login
 * Zinc Login
 * Customer Community Login

DOWNLOAD

 * ServiceMax Go
 * Field Service App
 * Zinc Intelligent Remote Service

ABOUT SERVICEMAX

 * Leadership
 * DE&I
 * Newsroom
 * Events
 * Careers
 * Glossary
 * Privacy
 * Cookies Settings
 * Trust

GET IN TOUCH

 * Contact Us
 * Support
 * Sitemap

CONNECT WITH US

 * 
 * 
 * 
 * 


By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts.
Accept All Cookies Reject All
Cookies Settings



PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * PERFORMANCE COOKIES


 * FUNCTIONAL COOKIES


 * TARGETING COOKIES


 * AD PERSONALIZATION COOKIES


 * AD STORAGE


 * AD USER DATA

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site and service will
not then work. These cookies store only the information required for the site
and service to function.

PERFORMANCE COOKIES

Performance Cookies


These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

FUNCTIONAL COOKIES

Functional Cookies


These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

AD PERSONALIZATION COOKIES

Ad Personalization Cookies


Ad personalization cookies are cookies used to track users across different
websites in order to display targeted advertisements based on the user's
browsing behavior and interests. These cookies collect information such as the
websites visited, the pages viewed, and the links clicked to create a profile of
the user and provide them with personalized ads.

AD STORAGE

Ad Storage


Define ad storage cookies are cookies that are used for storing information
about user preferences and behavior to provide targeted advertisements. These
cookies track user activity across different websites in order to display ads
that are relevant to the user's interests.

AD USER DATA

Ad User Data


Ad user data cookies are small text files stored on a user's computer or device
when they visit a website. These cookies collect and store information such as
the user's browsing behavior, preferences, and other data to personalize their
experience and provide targeted advertising.

Back Button


COOKIE LIST

Filter Button
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Clear
checkbox label label
Apply Cancel
Confirm My Choices
Allow All