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Voxco Assistant
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✆
+13236381128
+15199002991
+61480040096
Book a Demo
TRY A SAMPLE SURVEY
EN
English French German
MENUMENU
* PRODUCTS
* online/offline
* Survey SoftwareThe world’s leading omnichannel survey software
* Online Survey ToolsCreate sophisticated surveys with ease.
* Mobile OfflineConduct efficient field surveys.
* Text Analysis
* Close The Loop
* Automated Translations
* NPS Dashboard
* TELEPHONY
* CATIManage high volume phone surveys efficiently
* Cloud/On-premise DialerTCPA compliant Cloud & on-premise dialer
* IVR Survey SoftwareBoost productivity with automated call workflows.
* INSIGHTS CENTER
* AnalyticsAnalyze survey data with visual dashboards
* Panel ManagerNurture a loyal community of respondents.
* Survey PortalBest-in-class user friendly survey portal.
* Voxco AudienceConduct targeted sample research in hours.
* Find the best survey software for you!
(Along with a checklist to compare platforms)
Get Buyer’s Guide
* FEATURES
* * * Create
* 100+ question types
* Drag-and-drop interface
* Skip logic and branching
* Multi-lingual survey
* Text piping
* Question library
* * Personalize
* CSS customization
* White-label surveys
* Customizable ‘Thank You’ page
* Customizable survey theme
* Reminder send-outs
* Survey rewards
* * Distribute
* Social media
* Email
* Website surveys
* * Analyze
* Correlation analysis
* Cross-tabulation analysis
* Trend analysis
* Word cloud
* Real-time dashboard
* Customizable report
* * Security
* Email address validation
* Recaptcha validation
* SSL security
* All Features
* * Take a peek at our powerful survey features to design surveys that
scale discoveries.
Download feature sheet.
* SOLUTIONS
* * * Industries
* Banking
* Enterprise
* Government
* HealthCare
* Insurance
* Hospitality
* Retail
* Telcom
* Financial Services
* * Roles
* Academic Research
* Customer Experience
* Employee Experience
* Product Experience
* Market Research
* Social Research
* Data Analysis
* * Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Watch a Demo
Download Brochures
Get a Quote
* RESOURCES
* * * Learn
* Blog
* Calculators
* NPS Calculator
* CES Calculator
* A/B Testing Calculator
* Margin of Error Calculator
* Sample Size Calculator
* Knowledge Hub
* CX Strategy & Management Hub
* Market Research Hub
* Patient Experience Hub
* Employee Experience Hub
* Market Research Guide
* Customer Experience Guide
* The Voxco Guide to Customer Experience
* NPS Knowledge Hub
* Survey Research Guides
* Survey Template Library
* Webinars and Events
* * Explore
* Watch Demo
* Feature Sheets
* Try a sample survey
* Professional services
* * Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX
programs with the best CX platform for your team.
Get the Guide Now
* OUR CLIENTS
* * * "
We’ve been avid users of the Voxco platform now for over 20 years. It
gives us the flexibility to routinely enhance our survey toolkit and
provides our clients with a more robust dataset and story to tell their
clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
*
* * Clients
* Client Stories
* Voxco Reviews
* COMPANY
* Why Voxco Research?
* About
* Partners
* Team
* Careers at Voxco
* Security & Compliance
* Vulnerabilities and Ethical Hacking
* PRICING
* CONTACT US
* * * Explore Regional Offices
* Call us
America: +13236381128
Canada: +15199002991
Australia: +61480040096
* Email
Queries: marketing-na@voxco.com
Support: support@voxco.com
* Contact Us
* *
EN
English French German
* Book demo
* Watch demo
* Pricing
* Contact
* Our clients
* Client stories
* Featuresheets
* Resources
✆
+13236381128
+15199002991
+61480040096
Book a Demo
TRY A SAMPLE SURVEY
EN
English French German
MENUMENU
* PRODUCTS
* online/offline
* Survey SoftwareThe world’s leading omnichannel survey software
* Online Survey ToolsCreate sophisticated surveys with ease.
* Mobile OfflineConduct efficient field surveys.
* Text Analysis
* Close The Loop
* Automated Translations
* NPS Dashboard
* TELEPHONY
* CATIManage high volume phone surveys efficiently
* Cloud/On-premise DialerTCPA compliant Cloud & on-premise dialer
* IVR Survey SoftwareBoost productivity with automated call workflows.
* INSIGHTS CENTER
* AnalyticsAnalyze survey data with visual dashboards
* Panel ManagerNurture a loyal community of respondents.
* Survey PortalBest-in-class user friendly survey portal.
* Voxco AudienceConduct targeted sample research in hours.
* Find the best survey software for you!
(Along with a checklist to compare platforms)
Get Buyer’s Guide
* FEATURES
* * * Create
* 100+ question types
* Drag-and-drop interface
* Skip logic and branching
* Multi-lingual survey
* Text piping
* Question library
* * Personalize
* CSS customization
* White-label surveys
* Customizable ‘Thank You’ page
* Customizable survey theme
* Reminder send-outs
* Survey rewards
* * Distribute
* Social media
* Email
* Website surveys
* * Analyze
* Correlation analysis
* Cross-tabulation analysis
* Trend analysis
* Word cloud
* Real-time dashboard
* Customizable report
* * Security
* Email address validation
* Recaptcha validation
* SSL security
* All Features
* * Take a peek at our powerful survey features to design surveys that
scale discoveries.
Download feature sheet.
* SOLUTIONS
* * * Industries
* Banking
* Enterprise
* Government
* HealthCare
* Insurance
* Hospitality
* Retail
* Telcom
* Financial Services
* * Roles
* Academic Research
* Customer Experience
* Employee Experience
* Product Experience
* Market Research
* Social Research
* Data Analysis
* * Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Watch a Demo
Download Brochures
Get a Quote
* RESOURCES
* * * Learn
* Blog
* Calculators
* NPS Calculator
* CES Calculator
* A/B Testing Calculator
* Margin of Error Calculator
* Sample Size Calculator
* Knowledge Hub
* CX Strategy & Management Hub
* Market Research Hub
* Patient Experience Hub
* Employee Experience Hub
* Market Research Guide
* Customer Experience Guide
* The Voxco Guide to Customer Experience
* NPS Knowledge Hub
* Survey Research Guides
* Survey Template Library
* Webinars and Events
* * Explore
* Watch Demo
* Feature Sheets
* Try a sample survey
* Professional services
* * Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX
programs with the best CX platform for your team.
Get the Guide Now
* OUR CLIENTS
* * * "
We’ve been avid users of the Voxco platform now for over 20 years. It
gives us the flexibility to routinely enhance our survey toolkit and
provides our clients with a more robust dataset and story to tell their
clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
*
* * Clients
* Client Stories
* Voxco Reviews
* COMPANY
* Why Voxco Research?
* About
* Partners
* Team
* Careers at Voxco
* Security & Compliance
* Vulnerabilities and Ethical Hacking
* PRICING
* CONTACT US
* * * Explore Regional Offices
* Call us
America: +13236381128
Canada: +15199002991
Australia: +61480040096
* Email
Queries: marketing-na@voxco.com
Support: support@voxco.com
* Contact Us
* *
EN
English French German
* Book demo
* Watch demo
* Pricing
* Contact
* Our clients
* Client stories
* Featuresheets
* Resources
✆
+13236381128
+15199002991
+61480040096
EN
English French German
MENUMENU
* PRODUCTS
* online/offline
* Survey SoftwareThe world’s leading omnichannel survey software
* Online Survey ToolsCreate sophisticated surveys with ease.
* Mobile OfflineConduct efficient field surveys.
* Text Analysis
* Close The Loop
* Automated Translations
* NPS Dashboard
* TELEPHONY
* CATIManage high volume phone surveys efficiently
* Cloud/On-premise DialerTCPA compliant Cloud & on-premise dialer
* IVR Survey SoftwareBoost productivity with automated call workflows.
* INSIGHTS CENTER
* AnalyticsAnalyze survey data with visual dashboards
* Panel ManagerNurture a loyal community of respondents.
* Survey PortalBest-in-class user friendly survey portal.
* Voxco AudienceConduct targeted sample research in hours.
* Find the best survey software for you!
(Along with a checklist to compare platforms)
Get Buyer’s Guide
* FEATURES
* * * Create
* 100+ question types
* Drag-and-drop interface
* Skip logic and branching
* Multi-lingual survey
* Text piping
* Question library
* * Personalize
* CSS customization
* White-label surveys
* Customizable ‘Thank You’ page
* Customizable survey theme
* Reminder send-outs
* Survey rewards
* * Distribute
* Social media
* Email
* Website surveys
* * Analyze
* Correlation analysis
* Cross-tabulation analysis
* Trend analysis
* Word cloud
* Real-time dashboard
* Customizable report
* * Security
* Email address validation
* Recaptcha validation
* SSL security
* All Features
* * Take a peek at our powerful survey features to design surveys that
scale discoveries.
Download feature sheet.
* SOLUTIONS
* * * Industries
* Banking
* Enterprise
* Government
* HealthCare
* Insurance
* Hospitality
* Retail
* Telcom
* Financial Services
* * Roles
* Academic Research
* Customer Experience
* Employee Experience
* Product Experience
* Market Research
* Social Research
* Data Analysis
* * Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Watch a Demo
Download Brochures
Get a Quote
* RESOURCES
* * * Learn
* Blog
* Calculators
* NPS Calculator
* CES Calculator
* A/B Testing Calculator
* Margin of Error Calculator
* Sample Size Calculator
* Knowledge Hub
* CX Strategy & Management Hub
* Market Research Hub
* Patient Experience Hub
* Employee Experience Hub
* Market Research Guide
* Customer Experience Guide
* The Voxco Guide to Customer Experience
* NPS Knowledge Hub
* Survey Research Guides
* Survey Template Library
* Webinars and Events
* * Explore
* Watch Demo
* Feature Sheets
* Try a sample survey
* Professional services
* * Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX
programs with the best CX platform for your team.
Get the Guide Now
* OUR CLIENTS
* * * "
We’ve been avid users of the Voxco platform now for over 20 years. It
gives us the flexibility to routinely enhance our survey toolkit and
provides our clients with a more robust dataset and story to tell their
clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
*
* * Clients
* Client Stories
* Voxco Reviews
* COMPANY
* Why Voxco Research?
* About
* Partners
* Team
* Careers at Voxco
* Security & Compliance
* Vulnerabilities and Ethical Hacking
* PRICING
* CONTACT US
* * * Explore Regional Offices
* Call us
America: +13236381128
Canada: +15199002991
Australia: +61480040096
* Email
Queries: marketing-na@voxco.com
Support: support@voxco.com
* Contact Us
* *
MENUMENU
* PRODUCTS
* Voxco Research
* * Survey SoftwareThe world’s leading omnichannel survey software
* Online Survey ToolsCreate sophisticated surveys with ease.
* Mobile OfflineConduct efficient field surveys.
* Text Analysis
* Close The Loop
* Automated Translations
* NPS Dashboard
* * CATIManage high volume phone surveys efficiently
* Cloud/On-premise DialerTCPA compliant Cloud on-premise dialer
* IVR Survey SoftwareBoost productivity with automated call workflows.
* * AnalyticsAnalyze survey data with visual dashboards
* Panel ManagerNurture a loyal community of respondents.
* Survey PortalBest-in-class user friendly survey portal.
* Voxco AudienceConduct targeted sample research in hours.
* Voxco Intelligence
* * Adaptify
* Predictive Analytics
* Customer 360
* Customer Loyalty
* * Fraud & Risk Management
* AI/ML Enablement Services
* Credit Underwriting
* Find the best survey software for you!
(Along with a checklist to compare platforms)
Get Buyer’s Guide
* FEATURES
* * * Create
* 100+ question types
* Drag-and-drop interface
* Skip logic and branching
* Multi-lingual survey
* Text piping
* Question library
* * Personalize
* CSS customization
* White-label surveys
* Customizable ‘Thank You’ page
* Customizable survey theme
* Reminder send-outs
* Survey rewards
* * Distribute
* Social media
* Email
* SMS surveys
* Website surveys
* * Analyze
* Correlation analysis
* Cross-tabulation analysis
* Trend analysis
* Word cloud
* Real-time dashboard
* Customizable report
* * Security
* Email address validation
* Recaptcha validation
* SSL security
* All Features
* * Take a peek at our powerful survey features to design surveys that
scale discoveries.
Download feature sheet.
* SOLUTIONS
* * * Voxco Research
* Industries
* Banking
* Enterprise
* Government
* HealthCare
* Insurance
* Hospitality
* Retail
* Telcom
* Financial Services
* Roles
* Academic Research
* Customer Experience
* Employee Experience
* Product Experience
* Market Research
* Social Research
* Data Analysis
* * Voxco Intelligence
* Industries
* Banking & Financial Services
* Retail Solution
* Insurance
* Use cases
* Risk Management
* Customer Lifecycle Solutions
* Net Promoter Score
* Customer Behaviour Analytics
* Customer Segmentation
* Data Unification
* * Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Watch a Demo
Download Brochures
Get a Quote
* RESOURCES
* * * Voxco Research
* Learn
* Blog
* Calculators
* NPS Calculator
* CES Calculator
* A/B Testing Calculator
* Margin of Error Calculator
* Sample Size Calculator
* Knowledge Hub
* CX Strategy & Management Hub
* Market Research Hub
* Patient Experience Hub
* Employee Experience Hub
* Market Research Guide
* Customer Experience Guide
* The Voxco Guide to Customer Experience
* NPS Knowledge Hub
* Survey Research Guides
* Survey Template Library
* Webinars and Events
* Explore
* Watch Demo
* Feature Sheets
* Try a sample survey
* Professional services
* * Voxco Intelligence
* Learn
* Blogs & White papers
* Case Studies
* * Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX
programs with the best CX platform for your team.
Get the Guide Now
* OUR CLIENTS
* * * "
We’ve been avid users of the Voxco platform now for over 20 years. It
gives us the flexibility to routinely enhance our survey toolkit and
provides our clients with a more robust dataset and story to tell their
clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
*
* * Voxco Research
* Clients
* Client Stories
* Voxco Reviews
* * Voxco Intelligence
* Clients
* COMPANY
* Why Voxco Research?
* Why Voxco Intelligence?
* About
* Partners
* Team
* Careers at Voxco
* Security & Compliance
* Vulnerabilities and Ethical Hacking
* PRICING
* CONTACT US
* * * Explore Regional Offices
* Call us
America: +13236381128
Canada: +15199002991
Australia: +61480040096
* Email
Queries: marketing-na@voxco.com
Support: support@voxco.com
* Contact Us
* *
* Book demo
* Watch demo
* Pricing
* Contact
* Our clients
* Client stories
* Featuresheets
* Resources
✆
+13236381128
+15199002991
+61480040096
EN
English French German
MENUMENU
* PRODUCTS
* online/offline
* Survey SoftwareThe world’s leading omnichannel survey software
* Online Survey ToolsCreate sophisticated surveys with ease.
* Mobile OfflineConduct efficient field surveys.
* Text Analysis
* Close The Loop
* Automated Translations
* NPS Dashboard
* TELEPHONY
* CATIManage high volume phone surveys efficiently
* Cloud/On-premise DialerTCPA compliant Cloud & on-premise dialer
* IVR Survey SoftwareBoost productivity with automated call workflows.
* INSIGHTS CENTER
* AnalyticsAnalyze survey data with visual dashboards
* Panel ManagerNurture a loyal community of respondents.
* Survey PortalBest-in-class user friendly survey portal.
* Voxco AudienceConduct targeted sample research in hours.
* Find the best survey software for you!
(Along with a checklist to compare platforms)
Get Buyer’s Guide
* FEATURES
* * * Create
* 100+ question types
* Drag-and-drop interface
* Skip logic and branching
* Multi-lingual survey
* Text piping
* Question library
* * Personalize
* CSS customization
* White-label surveys
* Customizable ‘Thank You’ page
* Customizable survey theme
* Reminder send-outs
* Survey rewards
* * Distribute
* Social media
* Email
* Website surveys
* * Analyze
* Correlation analysis
* Cross-tabulation analysis
* Trend analysis
* Word cloud
* Real-time dashboard
* Customizable report
* * Security
* Email address validation
* Recaptcha validation
* SSL security
* All Features
* * Take a peek at our powerful survey features to design surveys that
scale discoveries.
Download feature sheet.
* SOLUTIONS
* * * Industries
* Banking
* Enterprise
* Government
* HealthCare
* Insurance
* Hospitality
* Retail
* Telcom
* Financial Services
* * Roles
* Academic Research
* Customer Experience
* Employee Experience
* Product Experience
* Market Research
* Social Research
* Data Analysis
* * Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Watch a Demo
Download Brochures
Get a Quote
* RESOURCES
* * * Learn
* Blog
* Calculators
* NPS Calculator
* CES Calculator
* A/B Testing Calculator
* Margin of Error Calculator
* Sample Size Calculator
* Knowledge Hub
* CX Strategy & Management Hub
* Market Research Hub
* Patient Experience Hub
* Employee Experience Hub
* Market Research Guide
* Customer Experience Guide
* The Voxco Guide to Customer Experience
* NPS Knowledge Hub
* Survey Research Guides
* Survey Template Library
* Webinars and Events
* * Explore
* Watch Demo
* Feature Sheets
* Try a sample survey
* Professional services
* * Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX
programs with the best CX platform for your team.
Get the Guide Now
* OUR CLIENTS
* * * "
We’ve been avid users of the Voxco platform now for over 20 years. It
gives us the flexibility to routinely enhance our survey toolkit and
provides our clients with a more robust dataset and story to tell their
clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
*
* * Clients
* Client Stories
* Voxco Reviews
* COMPANY
* Why Voxco Research?
* About
* Partners
* Team
* Careers at Voxco
* Security & Compliance
* Vulnerabilities and Ethical Hacking
* PRICING
* CONTACT US
* * * Explore Regional Offices
* Call us
America: +13236381128
Canada: +15199002991
Australia: +61480040096
* Email
Queries: marketing-na@voxco.com
Support: support@voxco.com
* Contact Us
* *
MENUMENU
* PRODUCTS
* Voxco Research
* * Survey SoftwareThe world’s leading omnichannel survey software
* Online Survey ToolsCreate sophisticated surveys with ease.
* Mobile OfflineConduct efficient field surveys.
* Text Analysis
* Close The Loop
* Automated Translations
* NPS Dashboard
* * CATIManage high volume phone surveys efficiently
* Cloud/On-premise DialerTCPA compliant Cloud on-premise dialer
* IVR Survey SoftwareBoost productivity with automated call workflows.
* * AnalyticsAnalyze survey data with visual dashboards
* Panel ManagerNurture a loyal community of respondents.
* Survey PortalBest-in-class user friendly survey portal.
* Voxco AudienceConduct targeted sample research in hours.
* Voxco Intelligence
* * Adaptify
* Predictive Analytics
* Customer 360
* Customer Loyalty
* * Fraud & Risk Management
* AI/ML Enablement Services
* Credit Underwriting
* Find the best survey software for you!
(Along with a checklist to compare platforms)
Get Buyer’s Guide
* FEATURES
* * * Create
* 100+ question types
* Drag-and-drop interface
* Skip logic and branching
* Multi-lingual survey
* Text piping
* Question library
* * Personalize
* CSS customization
* White-label surveys
* Customizable ‘Thank You’ page
* Customizable survey theme
* Reminder send-outs
* Survey rewards
* * Distribute
* Social media
* Email
* SMS surveys
* Website surveys
* * Analyze
* Correlation analysis
* Cross-tabulation analysis
* Trend analysis
* Word cloud
* Real-time dashboard
* Customizable report
* * Security
* Email address validation
* Recaptcha validation
* SSL security
* All Features
* * Take a peek at our powerful survey features to design surveys that
scale discoveries.
Download feature sheet.
* SOLUTIONS
* * * Voxco Research
* Industries
* Banking
* Enterprise
* Government
* HealthCare
* Insurance
* Hospitality
* Retail
* Telcom
* Financial Services
* Roles
* Academic Research
* Customer Experience
* Employee Experience
* Product Experience
* Market Research
* Social Research
* Data Analysis
* * Voxco Intelligence
* Industries
* Banking & Financial Services
* Retail Solution
* Insurance
* Use cases
* Risk Management
* Customer Lifecycle Solutions
* Net Promoter Score
* Customer Behaviour Analytics
* Customer Segmentation
* Data Unification
* * Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Watch a Demo
Download Brochures
Get a Quote
* RESOURCES
* * * Voxco Research
* Learn
* Blog
* Calculators
* NPS Calculator
* CES Calculator
* A/B Testing Calculator
* Margin of Error Calculator
* Sample Size Calculator
* Knowledge Hub
* CX Strategy & Management Hub
* Market Research Hub
* Patient Experience Hub
* Employee Experience Hub
* Market Research Guide
* Customer Experience Guide
* The Voxco Guide to Customer Experience
* NPS Knowledge Hub
* Survey Research Guides
* Survey Template Library
* Webinars and Events
* Explore
* Watch Demo
* Feature Sheets
* Try a sample survey
* Professional services
* * Voxco Intelligence
* Learn
* Blogs & White papers
* Case Studies
* * Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX
programs with the best CX platform for your team.
Get the Guide Now
* OUR CLIENTS
* * * "
We’ve been avid users of the Voxco platform now for over 20 years. It
gives us the flexibility to routinely enhance our survey toolkit and
provides our clients with a more robust dataset and story to tell their
clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
*
* * Voxco Research
* Clients
* Client Stories
* Voxco Reviews
* * Voxco Intelligence
* Clients
* COMPANY
* Why Voxco Research?
* Why Voxco Intelligence?
* About
* Partners
* Team
* Careers at Voxco
* Security & Compliance
* Vulnerabilities and Ethical Hacking
* PRICING
* CONTACT US
* * * Explore Regional Offices
* Call us
America: +13236381128
Canada: +15199002991
Australia: +61480040096
* Email
Queries: marketing-na@voxco.com
Support: support@voxco.com
* Contact Us
* *
* Book demo
* Watch demo
* Pricing
* Contact
* Our clients
* Client stories
* Featuresheets
* Resources
PRIVACY POLICY
Last update: May 26, 2023 V 4.7
Introduction
Voxco Group Inc. and its subsidiaries and affiliates (collectively, ‘Voxco’) is
committed to protecting and respecting your privacy. When you visit our website,
use our products and services, or otherwise interact with Voxco we may collect
and process information about you (‘personal data’). This privacy policy
outlines how Voxco handles your personal data and your rights to that data.
Who we are
Voxco is a provider of survey software to market and social research
organizations, insights departments, universities, and governments. As a general
course of business we may collect personal data from clients, system users, job
applicants, individuals who fill out forms on our website or a website using our
software (herein a ‘client website’), or have asked for information about our
products and services via other means, and those wishing to provide services to
Voxco. In these situations we are the ‘Data Controller’ (i.e. the party that
determines what data should be collected and how it will be used), or in
connection with certain processing of personal data for Clients, the ‘Data
Processor’ (i.e. the organization that acts on the instructions of the Data
Controller.
This privacy policy applies to Voxco as a Data Controller and covers the
processing activities of all its legal entities and operating locations. To
obtain more information or contact Voxco, please see the “Additional
Information” section at the end of this policy for our contact locations.
Data collected by us or our clients
Voxco clients use our software to gather survey answers from individuals. All of
our products are provided through a self-service platform, whereby our clients
decide what data to collect, how to manage the data and which of their system
users should have access to the data. In this regard, our clients, who own and
control the data they collect, are the Data Controllers; while in connection
with its software-as-a-service and certain other activities, Voxco is the Data
Processor (we only process personal data based on direct and specific
instructions from our clients).
If you participated in a web or mobile survey from one of our clients, the
survey footer may state ‘powered by Voxco’ and the data may be hosted on a
Voxco-provided server environment. Please note that regardless of those
aspects, it is the Voxco client who is solely responsible for all decisions
regarding any personal data they collect about or from you in the survey. For
information on how a Voxco client intends to use your data (and to see their
privacy policy) please contact the Voxco client from whom you received the
survey invitation.
Furthermore, please note that Voxco may aggregate and/or compile anonymous data
for statistical purposes. This information could be collected from forms on our
website or on a client website.
The information we collect
The personal information gathered by Voxco falls into three main categories: (1)
any information you actively provide to Voxco, and (2) information we collect
through other means and (3) anonymous information we collect for statistical
purposes.
Information you provide us
The specific personal data you provide to us may vary depending on your
interaction and relationship with Voxco. We may collect and process the
following type of personal data from you and use it in accordance with this
privacy policy:
* Your name, gender, job title/role and professional contact details (e.g.
phone number, email and company, office address);
* Any other personal data that you actively share with us through one of the
following means: filling out forms on our website (voxco.com) or related
webpages, filling out forms of Voxco’s survey on our website or on a client
website (ex. free survey tools etc.), by sending an email, participating in
an online chat, by providing information in any applications that we use for
technical support, by leaving voice mails, conferences or webinars, or for
online pages such as blogs or social media, or other means;
* Purchasing and payment information, including any credit card and banking
information that you provide Voxco to process payment;
* If you visit our offices, you may be required to sign-in at our security desk
by providing your name, contact information and other credentials;
* Your CV (curriculum vitae) or portfolio of work that you send us as part of a
job application at Voxco;
* Any other information you provide us that may be relevant to your
relationship with Voxco and that enables us to provide you products, services
and information.
Information we may collect from other sources
In addition to information you provide us, we may also collect information from
third parties and via automated means from our website (described below).
The sources and type of personal data includes:
* Website usage information: like most website operators, Voxco collects
certain information automatically about our website traffic in order to
optimize the visitor experience and continually improve our website.
Specifically, when you visit our website (voxco.com) and any associated
webpages, we may collect information, including but not limited to the
following, about your interaction with the site: URLs of our web pages that
you visited, URLs of referring and exiting pages, page views, time spent on a
page, number of clicks, platform type, location data and other information
about how you used the website.
* Device information: when you use our website (www.voxco.com) we collect, by
automated means, technical information such as IP address or other device
identifier, geolocation data, and operating system version.
* Samples: when you download our sample mobile app or participate in a sample
survey, we may automatically collect information about your device (computer
or mobile device).
* Third party sources: occasionally, we may collect personal data about you
from publicly available sources such as, for example, Google and LinkedIn; as
well as from third parties including our partners or supply chain members.
* Your employer: if you are an employee of a Voxco client (active or previous
client), any personal information (e.g. email) that your employer gives to
Voxco in order to provide you system access to your company’s Voxco account
or other Voxco resources; or, similarly, if you are an employee of a company
to whom Voxco is providing product information, demos or other communication,
any of your contact information that your employer provides to Voxco in order
to give you said information, product demonstration or other communication.
Information we may collect for statistical purposes
Voxco may aggregate and/or compile anonymous data for statistical purposes. We
may collect and process the following type of information from a user of Voxco’s
survey tool, whether on our website or a client website:
* Main reason for visiting the website;
* Feedback about the website;
* Ability to accomplish the task needed by visiting the website;
* Overall satisfaction about the website;
* How likely the user is to refer the website to a friend or colleague;
* Any other anonymous information filled out on Voxco’s forms or otherwise
using Voxco’s software.
How we use your information
The data we collect about you is exclusively for Voxco’s use. We endeavor to
keep your private personal data strictly confidential and never sell your
information to others. Furthermore, we only share your information as described
herein, if we have your consent, or if required to meet legal and contractual
service obligations. We limit access to your personal information to those at
Voxco who have a legitimate business need to view it. All our employees are
contractually bound to privacy and confidentiality obligations.
To the extent required by applicable law, Voxco only processes personal
information where you have provided consent, Voxco has a legitimate interest, or
due to legal/contractual obligations. However, Voxco could aggregate and/or
compile anonymous data for statistical purposes and could share it with its
clients and any other person, for any purpose, at Voxco’s sole discretion.
The processing purposes include:
* To ensure that our website and services are presented in the optimal manner
for you;
* To fulfill our obligation in providing you with information, products, and
services (including training) that you request from us;
* To provide you with product demonstrations, videos, sample surveys, mobile
apps, information or proposals for future services that you requested, or may
be interested in;
* To carry out our obligations stemming from any contracts between you and
Voxco; including processing for billing purposes or for payment transactions
through service providers;
* To meet legal, security, and regulatory requirements; and to protect against
fraudulent, suspicious, or other illegal activities;
* To establish and maintain general communications with you, including to
notify you about changes to our products and services;
* Managing our business;
* Analyzing and improving our services;
* Providing you with additional content and services; and
* Performing other actions described at the time of collection of the data or
at the beginning of our relationship with you such as in a customer
agreement.
How long we store your personal information
Voxco will store your personal information only for as long as it is needed to
fulfill the purpose for which it was collected. Retention periods can vary based
on criteria that include: scope of purpose, contract requirements, operational
needs, legal reasons and archiving requirements. We will delete or depersonalize
any personal information once it is no longer needed or if you send us a written
request to do so.
Where we store your personal information
The majority of the personal data that Voxco collects through forms on our
website, or directly from customers of Voxco, is stored in the Customer
Relationship Management (CRM) system we use, namely Salesforce.com. Their
privacy statement and certification can be found
at: www.salesforce.com/ca/company/privacy/. Voxco has concluded a Data
Processing Agreement with SalesForce
We also use Unbounce.
Other personal data may occasionally be stored and processed at our local
offices.
This is not an exclusive list of vendors. Other vendors are listed below and we
may use other vendors for these or other purposes in our discretion.
With whom we share your personal data
Voxco relies on a limited number of third-party service providers to assist us
with our business activities. These entities may process some of your personal
data in connection with the services they provide on our behalf. They do so
under instructions from Voxco and are bound by contractual obligations to
provide adequate protection of your data in line with regulatory requirements.
Voxco may share your personal data with subsidiaries and affiliates for any
lawful purpose.
These third parties may include:
* Companies that provide Voxco with key services in fulfilling our business
obligations, such: CRM system provider, data server hosting, IT &
infrastructure services, video hosting, marketing services, analytics, etc.
* Sub-contractors who, under confidentiality engagement with Voxco, help us
augment the support and professional services we provide to clients;
* Financial and other type of institutions that provide Voxco with billing,
payment and financial insurance services;
* Our partners who may provide you ancillary or complementary information,
services and products.
If required to comply with any legal obligations, including national security or
law enforcement requirements, we may share our personal data with third
parties. And if we are involved in an acquisition, sale, or merger, we may
transfer some or all of your personal data to such a third party.
Manage your personal information
You can control the personal data we have about you in several ways.
Opt-out of communications
Voxco occasionally sends marketing emails to provide information about new
products, services and features. You may opt-out of receiving such
communications by using the unsubscribe link included in the footer within each
email, or by contacting us at one of the addresses provided below.
Note that our system users cannot opt-out of transactional communication
regarding active services that are relevant for the business relationship they
have with Voxco (e.g. maintenance emails, release notes).
Your rights to your personal data
You have certain rights over your personal data that Voxco collects and
processes. These rights, subject to local data protection laws, may include the
following rights:
* to be informed about the purpose for which your data is being collected;
* to access your personal data held by us;
* to have incorrect or incomplete personal data corrected;
* to erase/delete your personal data to the extent permitted by other legal
obligations;
* to restrict Voxco’s future processing of your personal data;
* to transfer your personal data to another controller to the extent possible;
* to object to any processing of your personal data carried out on the basis of
our legitimate interests.
To exercise your rights, please contact us at one of the Voxco addresses listed
below or write to us at privacy@voxco.com. Depending on the complexity of the
request, we aim to address all requests within 30 days of receipt.
Additional California Privacy Rights
If you are a California resident, the California Consumer Privacy Act may
entitle you to certain rights in some cases in addition to the disclosures about
data collection, use and sharing contained herein. Also, California Civil Code
Section 1798.83 permits you to request certain information regarding our
disclosure of personal data to third parties for the third parties’ direct
marketing purposes. To make such a request, please contact us by sending an
email to privacy@voxco.com.
Our site, products, and services are not intended to appeal to minors. However,
if you are a California resident under the age of 18, and a registered user o,
California Business and Professions Code Section 22581 permits you to request
and obtain removal of content or information you have publicly posted. To make
such a request, please send an email with a detailed description of the specific
content or information to privacy@voxco.com. We will process your request in
compliance with applicable law.
Under California law, California residents who have an established business
relationship with us may opt-out of our disclosing personal data about them to
third parties for their marketing purposes.
Cookie policy
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile
device when you visit the site. It enables the website to remember your actions
and preferences (such as language, font size and other display preferences) over
a period of time, so you don’t have to keep re-entering them whenever you come
back to the site or browse from one page to another.
How do we use cookies?
Voxco uses ‘session cookies’ (which are erased when you close your browser) and
‘permanent’ cookies to recognize repeat visits. The use of these cookies helps
Voxco improve your browsing experience and evaluate website behavior at the
aggregate level. We use this information exclusively for internal purposes and
we do not share this information with other parties.
Some of our service providers may also use cookies of their own, over which
Voxco does not have control. These include the collection of information for
analytics and advertising, to provide social media features, to improve your
browsing experience (videos and types) and to ensure the service of a live chat.
How to control cookies?
You can modify your browser settings to decline or control cookies as you wish.
However, if you do not accept cookies, you may not be able to experience our
website as intended and to the full functionality.
Google Analytics
Google Analytics and other analytics use cookies to allow us to see how you use
the products and services, so we can improve your experience. Google’s ability
to use and share information collected by Google Analytics about your visits to
the site is restricted by the Google Analytics Terms of Use available at
http://www.google.com/analytics/terms/us.html and the Google Privacy Policy
available at http://www.google.com/policies/privacy/. You can prevent Google
Analytics from recognizing you on return visits to the site by disabling cookies
in your browser. If you prefer to not have data reported by Google Analytics,
you can install the Google Analytics Opt-out Browser Add-on available at
https://tools.google.com/dlpage/gaoptout. For information about other analytics
services used, please contact us using the contact information below.
To obtain additional Information
Voxco is fully committed to addressing inquires and resolving any complaints you
raise to us in a timely and appropriate manner. To exercise your rights to your
personal data, or obtain additional information about this privacy policy and
Voxco‘s handling of your personal data, you may email us at privacy@voxco.com or
contact us at one of the addresses below.
If you live in the EEA (European Economic Area):
Voxco France
66, rue Escudier
92100 Boulogne-Billancourt
FRANCE
1. +33 (0) 1 77 70 00 50
If you live outside the European Economic Area:
Group Voxco
1440 St. Catherine Street West
Suite 900
Montreal, Quebec, H3G 1R8
CANADA
1. +1 514 861-9255
European GDPR – complaints
If you reside in the European Economic Area and believe Voxco is not processing
your personal data according to this privacy policy or applicable EEA data
protection laws, including GDPR, you have the right to lodge a complaint with
the relevant supervisory authority under which Voxco is registered – the CNIL in
France. You can find details and their contact information at the following
website https://www.cnil.fr/en/home.
Please consider contacting us before you reach out to CNIL so that we may have
an opportunity to resolve your complaint.
Additional privacy aspects
Privacy of minors
We do not knowingly provide this website for anyone under the age of 16. Those
who are less than 16 years of age should not use our website.
Links to other websites
As a service to our website visitors, we may provide links to other (non-Voxco)
websites. Any such links are provided solely for your convenience. Voxco is not
responsible for the privacy practices or the content of any third-party
websites. We encourage you to read their privacy policies prior to providing any
personal data.
Security
Voxco uses industry standard security technologies when transferring and
receiving personal data, but there is no guarantee of 100% perfect security of
personal data on the internet.
Changes to this privacy policy
Voxco reserves the right to modify this privacy policy at any time. Any future
changes we make to our privacy policy will be posted on this page on our website
(www.voxco.com). If we make changes we will modify the date with “Last Updated”
date at the top of this privacy policy.
Last update: October 23, 2020, V 4.6
INTRODUCTION
Voxco is committed to protecting and respecting your privacy. When you visit our
website, use our products and services, or otherwise interact with Voxco we may
collect and process information about you (‘personal data’). This privacy policy
outlines how Voxco handles your personal data and your rights to that data.
WHO WE ARE
Voxco is a provider of survey software to market and social research
organizations, insights departments, universities, and governments. As a general
course of business we may collect personal data from clients, system users, job
applicants, individuals who fill out forms on our website or a website using our
software (herein a ‘client website’), or have asked for information about our
products and services via other means, and those wishing to provide services to
Voxco. In these situations we are the ‘Data Controller’ (i.e. the party that
determines what data should be collected and how it will be used).
This privacy policy applies to Voxco as a Data Controller and covers the
processing activities of all its legal entities and operating locations. To
obtain more information or contact Voxco, please see the “Additional
Information” section at the end of this policy for our contact locations.
DATA COLLECTED BY US OR OUR CLIENTS
Voxco clients use our software to gather survey answers from individuals. All of
our products are provided through a self-service platform, whereby our clients
decide what data to collect, how to manage the data and which of their system
users should have access to the data. In this regard, our clients, who own and
control the data they collect, are the Data Controllers; while Voxco is the Data
Processor (we only process personal data based on direct and specific
instructions from our clients).
If you participated in a web or mobile survey from one of our clients, the
survey footer may state ‘powered by Voxco’ and the data may be hosted on a
Voxco-provided server environment. Please note that regardless of those
aspects, it is the Voxco client who is solely responsible for all decisions
regarding any personal data they collect about or from you in the survey. For
information on how a Voxco client intends to use your data (and to see their
privacy policy) please contact the Voxco client from whom you received the
survey invitation.
Furthermore, please note that Voxco may aggregate and/or compile anonymous data
for statistical purposes. This information could be collected from forms on our
website or on a client website.
THE INFORMATION WE COLLECT
The personal information gathered by Voxco falls into three main categories: (1)
any information you actively provide to Voxco, and (2) information we collect
through other means and (3) anonymous information we collect for statistical
purposes.
INFORMATION YOU PROVIDE US
The specific personal information you provide to us may vary depending on your
interaction and relationship with Voxco. We may collect and process the
following type of information from you and use it in accordance with this
privacy policy:
Your name, gender, job title/role and professional contact details (e.g. phone
number, email and company, office address);
* Any other personal information that you actively share with us through one of
the following means: filling out forms on our website (www.voxco.com) or
related webpages, filling out forms of Voxco’s survey on our website or on a
client website (ex. free survey tools etc.), by sending an email,
participating in an online chat, by providing information in any applications
that we use for technical support, by leaving voice mails, or other means;
* Purchasing and payment information, including any credit card and banking
information that you provide Voxco to process payment;
* If you visit our offices, you may be required to sign-in at our security desk
by providing your name, contact information and other credentials;
* Your CV (curriculum vitae) or portfolio of work that you send us as part of a
job application at Voxco;
* Any other information you provide us that may be relevant to your
relationship with Voxco and that enables us to provide you products, services
and information.
INFORMATION WE MAY COLLECT FROM OTHER SOURCES
In addition to information you provide us, we may also collect information from
third parties and via automated means from our website (described below).
The sources and type of personal information includes:
Third party sources: occasionally, we may collect personal information about you
from publicly available sources such as, for example, Google and LinkedIn; as
well as from third parties including our partners or supply chain members.
* Your employer: if you are an employee of a Voxco client (active or previous
client), any personal information (e.g. email) that your employer gives to
Voxco in order to provide you system access to your company’s Voxco account
or other Voxco resources; or, similarly, if you are an employee of a company
to whom Voxco is providing product information, demos or other communication,
any of your contact information that your employer provides to Voxco in order
to give you said information, product demonstration or other communication.
* Website usage information: like most website operators, Voxco collects
certain information automatically about our website traffic in order to
optimize the visitor experience and continually improve our website.
Specifically, when you visit our website (www.voxco.com) and any associated
webpages, we may collect the following about your interaction with the site:
URLs of our web pages that you visited, URLs of referring and exiting pages,
page views, time spent on a page, number of clicks, platform type, location
data and other information about how you used the website.
* Device information: when you use our website (www.voxco.com) we collect, by
automated means, technical information such as IP address or other device
identifier, geolocation data, and operating system version.
* Samples: when you download our sample mobile app or participate in a sample
survey, we may automatically collect information about your device (computer
or mobile device).
INFORMATION WE MAY COLLECT FOR STATISTICAL PURPOSES
Voxco may aggregate and/or compile anonymous data for statistical purposes. We
may collect and process the following type of information from a user of Voxco’s
survey tool, whether on our website or a client website:
Industry
* Main reason for visiting the website;
* Feedback about the website;
* Ability to accomplish the task needed by visiting the website;
* Overall satisfaction about the website;
* How likely the user is to refer the website to a friend or colleague;
* Any other anonymous information filled out on Voxco’s forms or otherwise
using Voxco’s software.
In using Voxco’s free website satisfaction survey and in participating to this
survey, you consent that Voxco could aggregate and/or compile anonymous data for
statistic purposes.[A1]
How we use your information
The data we collect about you is exclusively for Voxco’s use. We keep your
information strictly confidential and never sell your information to others.
Furthermore, we only share your information if we have your consent, or if
required to meet legal and contractual service obligations. We limit access to
your personal information to those at Voxco who have a legitimate business need
to view it. All our employees are contractually bound to privacy and
confidentiality obligations.
However, Voxco may aggregate and/or compile anonymous data for statistic
purposes and could share it with its clients and any other person, at its sole
discretion.[A2]
USAGE PURPOSE
Voxco only processes personal information where you have provided consent, Voxco
has a legitimate interest, or due to legal/contractual obligations. However,
Voxco could aggregate and/or compile anonymous data for statistical purposes and
could share it with its clients and any other person, for any purpose, at
Voxco’s sole discretion.[A3]
THE PROCESSING PURPOSES INCLUDE:
To ensure that our website is presented in the optimal manner for you;
* To fulfill our obligation in providing you with information, products, and
services (including training) that you request from us;
* To provide you with product demonstrations, videos, sample surveys, mobile
apps, information or proposals for future services that you requested, or may
be interested in;
* To carry out our obligations stemming from any contracts between you and
Voxco; including processing for billing purposes or for payment transactions
through service providers;
* To meet legal, security, and regulatory requirements; and to protect against
fraudulent, suspicious, or other illegal activities;
* To establish and maintain general communications with you, including to
notify you about changes to our products and services.
HOW LONG WE STORE YOUR PERSONAL INFORMATION
Voxco will store your personal information only for as long as it is needed to
fulfill the purpose for which it was collected. Retention periods can vary based
on criteria that include: scope of purpose, contract requirements, operational
needs, legal reasons and archiving requirements. We will delete or depersonalize
any personal information once it is no longer needed or if you send us a written
request to do so.
WHERE WE STORE YOUR PERSONAL INFORMATION
The majority of the personal data that Voxco collects through forms on our
website, or directly from customers of Voxco, is stored in the Customer
Relationship Management (CRM) system we use, namely Salesforce.com. This company
is a global leader in CRM services and is certified under the EU-U.S. Privacy
Shield Framework and the Swiss-U.S. Privacy Shield Framework. Their privacy
statement and certification can be found at:
www.salesforce.com/ca/company/privacy/. Voxco has concluded a Data Processing
Agreement with SalesForce
We also use Unbounce and Bizible. We have a DPA with Unbounce. For Bizible, the
information
regarding their cookies is documented here:
https://experienceleague.adobe.com/docs/bizible/using/bizible-tracking/setting-up-tracking/bizible-cookies.html
The resource for details on Bizible’s privacy policy:
https://www.marketo.com/bizible/
Other personal data may occasionally be stored and processed at our local
offices.
WITH WHOM WE SHARE YOUR PERSONAL INFORMATION
Voxco only processes your personal information for its own purposes – we do not
sell nor use your data for commercial purposes. However, Voxco could aggregate
and/or compile anonymous data for statistical purposes and could share it with
its clients or any other person, at Voxco’s sole discretion, [A4] including, but
without limitation, with the owner of a client website you visited and business
competitors of such client website owner.
Voxco relies on a limited number of third-party service providers to assist us
with our business activities. These entities may process some of your personal
information in connection with the services they provide on our behalf. They do
so under instructions from Voxco and are bound by contractual obligations to
provide adequate protection of your data in line with regulatory requirements.
These third parties may include:
Companies that provide Voxco with key services in fulfilling our business
obligations, such: CRM system provider, data server hosting, IT & infrastructure
services, video hosting, marketing services, etc.
* Sub-contractors who, under confidentiality engagement with Voxco, help us
augment the support and professional services we provide to clients;
* Financial and other type of institutions that provide Voxco with billing,
payment and financial insurance services;
* Our partners who may provide you ancillary or complementary information,
services and products.
If required to comply with any legal obligations, including national security or
law enforcement requirements, we may share our personal information with third
parties. And if we are involved in an acquisition, sale, or merger, we may
transfer some or all of your personal data to such a third party.
MANAGE YOUR PERSONAL INFORMATION
You can control the personal information we have about you in several ways.
COOKIE POLICY
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile
device when you visit the site. It enables the website to remember your actions
and preferences (such as language, font size and other display preferences) over
a period of time, so you don’t have to keep re-entering them whenever you come
back to the site or browse from one page to another.
How do we use cookies?
Voxco uses ‘session cookies’ (which are erased when you close your browser) and
‘permanent’ cookies to recognize repeat visits. The use of these cookies helps
Voxco improve your browsing experience and evaluate website behavior at the
aggregate level. We use this information exclusively for internal purposes and
we do not share this information with other parties.
Some of our service providers may also use cookies of their own, over which
Voxco does not have control. These include the collection of information for
analytics and advertising, to provide social media features, to improve your
browsing experience (videos and types) and to ensure the service of a live chat.
How to control cookies?
You can modify your browser settings to decline or control cookies as you wish.
However, if you do not accept cookies, you may not be able to experience our
website as intended and to the full functionality.
Opt-out of communications
Voxco occasionally sends marketing emails to provide information about new
products, services and features. You may opt-out of receiving such
communications by using the unsubscribe link included in the footer within each
email, or by contacting us at one of the addresses provided below.
Note that our system users cannot opt-out of transactional communication
regarding active services that are relevant for the business relationship they
have with Voxco (e.g. maintenance emails, release notes).
Your rights to your personal data
You have certain rights over your personal data that Voxco collects and
processes. These rights, subject to local data protection laws, may include the
following rights:
* to be informed about the purpose for which your data is being collected;
* to access your personal data held by us;
* to have incorrect or incomplete personal data corrected;
* to erase/delete your personal data to the extent permitted by other legal
obligations;
* to restrict Voxco’s future processing of your personal data;
* to transfer your personal data to another controller to the extent possible;
* to object to any processing of your personal data carried out on the basis of
our legitimate interests.
To exercise your rights, please contact us at one of the Voxco addresses listed
below or write to us at privacy@voxco.com. Depending on the complexity of the
request, we aim to address all requests within 30 days of receipt.
VOXCO CERTIFICATION UNDER PRIVACY SHIELD
Voxco (Groupe Voxco) complies with the EU-U.S. Privacy Shield Framework and the
Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of
Commerce regarding the collection, use and retention of personal information
transferred from the European Union, the United Kingdom and Switzerland to the
United States. Voxco has certified to the Department of Commerce that it adheres
to the Privacy Shield Principles of Notice, Choice, Accountability for Onward
Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse,
Enforcement and Liability. If there is any conflict between the terms in this
privacy policy and the Privacy Shield Principles, the Privacy Shield Principles
shall govern.
A goal of the Privacy Shield program is to inform European and Swiss individuals
about their rights with regards to their personal data that is transferred from
the European Union, the United Kingdom and Switzerland to the United States. To
learn more about the Privacy Shield program please access:
https://www.privacyshield.gov.
Voxco provides products through a self-service platform, whereby our clients are
the Data Controller and Voxco, as a Data Processor, only treats data based on
instructions from our clients. Data that our European SaaS clients collect using
Voxco’s survey tools, are stored on servers in the European Union, unless the
clients requests a different location.
Where Voxco, acting as a Data Controller, collects data about you it is for the
purposes listed here and only shared as described here.
In cases of onward transfer to third parties of data of EU individuals received
pursuant to the EU-US Privacy Shield, Voxco is potentially liable. Voxco has DPA
agreements with all third-party system providers such as Salesforce and Unbounce
where EU resident data might be transferred.
TO OBTAIN ADDITIONAL INFORMATION
Voxco is fully committed to addressing inquires and resolving any complaints you
raise to us in a timely and appropriate manner. To exercise your rights to your
data, or obtain additional information about this privacy policy and Voxco‘s
handling of your personal data, you may email us at privacy@voxco.com or contact
us at one of the addresses below.
If you live in the EEA (European Economic Area):
Voxco France
66, rue Escudier
92100 Boulogne-Billancourt
FRANCE
1. +33 (0) 1 77 70 00 50
If you live outside the European Economic Area:
Group Voxco
1440 St. Catherine Street West
Suite 900
Montreal, Quebec, H3G 1R8
CANADA
1. +1 514 861-9255
EUROPEAN GDPR – COMPLAINTS
If you believe Voxco is not processing your personal information according to
this privacy policy or applicable EEA data protection laws, including GDPR, you
have the right to lodge a complaint with the relevant supervisory authority
under which Voxco is registered – the CNIL in France. You can find details and
their contact information at the following website https://www.cnil.fr/en/home.
US-EU PRIVACY SHIELD – COMPLAINTS
If you are a European or Swiss resident and have unresolved concerns about the
manner in which Voxco maintains or uses your data under Privacy Shield, please
contact the Insights Association (see link below) for more information and to
file a complaint. These dispute resolution services are provided at no cost to
you.
The INISGHTS ASSOCIATION PRIVACY SHIELD PROGRAM is a non-profit alternative
dispute resolution provider located in the United States and operated by the
Insights Association.
https://www.insightsassociation.org/get-support/privacy-shield-program/privacy-shield-eu-swiss-citizens-file-complaint
If neither Voxco nor our resolution provider resolves your complaint, you may
have the possibility to invoke binding arbitration before the Privacy Shield
Panel.
As per Privacy Shield, Voxco is subject to the investigatory and enforcement
powers of the Federal Trade Commission (FTC).
ADDITIONAL PRIVACY ASPECTS
Privacy of minors
We do not knowingly provide this website for anyone under the age of 16. Those
who are less than 16 years of age should not use our website.
Links to other websites
As a service to our website visitors, we may provide links to other (non-Voxco)
websites. Any such links are provided solely for your convenience. Voxco is not
responsible for the privacy practices or the content of any third-party
websites. We encourage you to read their privacy policies prior to providing any
personal data.
Changes to this privacy policy
Voxco reserves the right to modify this privacy policy at any time. Any future
changes we make to our privacy policy will be posted on this page on our website
(www.voxco.com). If we make changes we will modify the date with “Last Updated”
date at the top of this privacy policy.
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