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 1. English (United States)
    
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 * Solutions
   Use Cases
   Support
   Deliver personal customer support at any scale
   Engage
   Onboard, activate, and re-engage customers
   Convert
   Convert more website visitors into customers
   
   Industries
   E-commerce
   Financial Services
   Education
   Healthcare
   
   Company Size
   Enterprise
   Small Business
   Early Stage
   
   Watch a Demo
   Learn how to use Intercom for support, marketing, and customer engagement.
   Watch a demo
 * Platform
   The Intercom Platform
   Get an overview of the Intercom platform—and see why we're known as the
   Engagement OS.
   Learn more
   
   Business Messenger
   Support and engage customers with chat, messages, and more
   Management Tools
   Efficiently manage all your customer interactions in one place
   
   Customer Data Platform
   Leverage your customer data to personalize every interaction
   Apps & Integrations
   Integrate and extend Intercom with 300+ apps
   
   Top Features
   Live Chat
   Support Bots
   Shared Inbox
   Product Tours
   Campaign Builder
   
 * Resources
   Product Help
   Help Center
   Learn how to install, set up, and use Intercom
   Developer Hub
   Learn how to integrate or build on top of Intercom
   Community Forum
   Learn, share, and connect with other Intercom users
   
   Learn & Connect
   Blog & Podcasts
   Stories about support, marketing, product, and more
   Books & Webinars
   Discover books, guides, and webinars full of insights
   Academy
   Master Intercom with deep-dive courses from Intercom experts
   
   Customer Stories
   Discover how businesses like you use Intercom to support and engage
   customers.
   Read stories
 * Pricing


Get started
View demo
Customer Support Survey


HOW DOES YOUR CUSTOMER SUPPORT COMPARE?

Take this 3-minute survey to see how your customer support stacks up against
your peers and competitors—is it basic or best-in-class?
Take the survey



N/A

 * 90.7%
   
   
   
   Median CSAT for businesses using Intercom

 * 68%
   
   
   
   Faster first response time with Intercom's Messenger vs. traditional channels

 * 1/3
   
   
   
   Common questions resolved with Intercom's support automation


CUSTOMER SUPPORT THAT KEEPS TEAMS EFFICIENT AND CUSTOMERS SATISFIED

Give your customer satisfaction the boost it deserves with our industry-leading
Business Messenger, and seamlessly provide proactive, self-serve, and human
support.

 1. Proactive support
    
    Proactively solve customer issues before they ever become issues—creating an
    unmatched customer experience.

 2. Self-serve support
    
    Automatically resolve repetitive questions for your customers—with fewer
    questions for your team.

 3. Human support
    
    One-on-one Business Messenger experience customers love—with workflows to
    support how your team operates.


Trusted by 25k+ businesses
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Talk to us to learn how to turn customer support into a competitive advantage

Schedule a time to meet with us


SITEMAP

 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Account Based Marketing
   * Management Tools
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Transactional Messaging
   * Surveys
   * Switch

 * Resources
   
   * Blog
   * Watch a Demo
   * Academy
   * Webinars
   * What's New
   * Product Changes
   * App Store
   * Docs
   * Developers
   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
   * Customers
   * Community Forum
   * Careers
   * Press Resources
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
   * Privacy

From the blog

 * 2022 Customer Service Quality Benchmark Report: A roundtable on support
   strategies for the year ahead
 * What is first-party data?
 * Mass market, nano media: The future of marketing is engagement
 * 14 tips to help you run a successful product design workshop

Read more


🌎 CHOOSE YOUR LANGUAGE

 * English (United States)
 * German
 * Spanish
 * French
 * Portuguese (Brazil)

 * Terms
 * Privacy
 * Status
 * Security




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