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About
FAQ's
Resources
Request Support
Contact Us

Premier Automation
Remote Manufacturing Support Services
Why Remote Support?
 * Quick Response
 * Eliminate Travel Expenses
 * Not Limited by Geography
 * Off-Shift Automation Support
 * Vacation & Holiday Coverage
 * Common Support Across Locations
 * Solves Talent Aquisition Challenges


Why Remote Support?
 * Quick Response
 * Eliminate Travel Expenses
 * Not Limited by Geography
 * Off-Shift Automation Support
 * Vacation & Holiday Coverage
 * Common Support Across Locations
 * Solves Talent Aquisition Challenges


Why Choose Us?
 * We have a long history of successfully supporting our customers.
 * We take a holistic approach.
 * We offer 24/7 availability.
 * We learn and understand your equipment and processes.
 * We have a proven record of safety and experience.
 * We take security seriously.
 * We can provide traditional service when remote support won’t do.


 * We offer a wide variety of expertise in different processes and systems.
 * Our staff includes Electrical, Mechanical, & Robotic engineers as well as
   other personnel.
 * Beyond remote support, we can provide and design new equipment.

Why Choose Us?
 * We have a long history of supporting customers.
 * We take a holistic approach.
 * We offer 24/7 availability.
 * We learn and understand your equipment and processes.
 * We have a proven record of safety and experience.
 * We take security seriously.
 * We can provide traditional service when remote support won’t do.
 * We offer a wide variety of expertise in different processes and systems.
 * Our staff includes Electrical, Mechanical, & Robotic engineers as well as
   other personnel.
 * Beyond remote support, we can provide and design new equipment.

How Do We Support Your
Equipment Remotely?

VPN Access
Remote Desktop Services
Industrial VPN router
On Demand Gateway Services
Phone Support
Secure Video Conferencing
CALL 412-373-3700
On-Demand
Gateway Services

The following options are available for remote support services:
Provide Your Own Computer
Pre-Loaded Laptop
Hardshell Case with Touchscreen PC
Program Options / Plans

Plan # of Hours Features List Price Basic 10 10 Hours
2 Hour Minimum Charge $2,500 Premium 20 20 Hours
1 Hour Minimum Charge $5,000


Service Rate Notes: Remote Services include remote connection work, telephone
and secure video conferencing support and troubleshooting using offline code or
prints. Your prepaid hours are consumed in the order the blocks expire. Overtime
and premium work consumes your hours at the 1.5 and 2.0 multipliers
respectively. All purchased service hours expire after 1 year. When hours are
due to expire, customer has the option to purchase an equal or greater number of
hours, continuing the service for an additional year, and the expiring hours
will be rolled over with a renewed 1 year expiration.



Standard rates/multipliers apply on first 8-hours during Normal Business Hours
(Non-Holiday, Monday through Friday) 7am to 5pm. Overtime rates/multipliers
apply on hours over a standard 8-hour day on Monday through Friday, or Monday
through Friday before 7am or after 5pm, and all hours on Saturday. Premium
rates/multipliers apply on all hours Sunday and Holidays.



Device Options



Do you need a device for remote support? Contact your sales person, or contact
SupportMyMachine.com sales at (412) 373-3700



For more information on the available connection options, please contact your
Salesperson directly.



You may also visit supportmymachine.com or call our main line: (412) 373-3700.

Premier Automation

1100 Rico Road
Monroeville, PA 15146

sales@premierautomation.com
phone: 412.373.3700
Support My Machine.com © 2021