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CASE STUDY


HIGHER PASS RATES ON DODD 8570 FOR 200+ SOLDIERS AT THE US ARMY



THE CHALLENGE



United States Army Signal School leadership expressed that their Soldiers were
consistently underperforming on the CompTIA Security+ certification exam,
required for certain roles by Department of Defense Directive 8140/8570. A low
pass rate and under-certification risked a negative impact on national defenses
and military objectives. The low pass rate was also taking a financial toll,
forcing Army leadership to invest additional funds into exam retake vouchers
after Soldiers failed earlier attempts. Compared to Soldiers who had at least
one year of experience in the field, the 2,600 to 4,000 new recruits within the
Advancing Infantry Training (AIT) program significantly underperformed.
Leadership was confident that the pass rates were not a reflection of the
Soldiers’ aptitude or competencies, but rather a failure in the training system
designed to prepare the participants for exam day.

The Army needed a new training approach that would generate high engagement and
accountability, coupled with the flexibility and efficiency demanded as a result
of COVID-19. To preserve the health and well-being of their Soldiers, leadership
shifted their search from in-person providers to those that could deliver 100%
online training.





ORGANIZATION

United States Army Signal School




YEAR

2020 to Present





SERVICES

Workforce Development
Knowledge Assessment
Certification Training
Onboarding


Request Information

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LOOKING TO CERTIFY YOUR IT OR SECURITY TEAMS?


Certify for Security+




CASE STUDY

THE SOLUTION



CyberVista designed and deployed a four-week Security+ training course
specifically configured for more than 200 Soldiers. The fully online course
centered around two major elements: asynchronous video on-demand lessons, and
live online office hours with a dedicated instructor and Teaching Assistant (TA)
two times each week. The design of these components ensures accountability and
progress toward passing scores on exam day. The course also leveraged live
online portions—class orientation, office hours, and a final day dedicated to
test day strategies—providing Soldiers the opportunity to ask in-depth questions
and explore points of interest that they didn’t fully comprehend from the course
material. 

CyberVista certification experts led the Soldiers through exam-like questions,
instructing how to approach tricky questions and execute test-taking strategies.
To maintain accountability and engagement at scale, live online sessions were
integrated across multiple cohorts ranging from ten to 50 Soldiers. Further
accommodating the cohorts, office hours operated on a rotating schedule to
provide each cohort with a dedicated window of time to engage. 

In addition to the on-demand video content and live online portions of the
course, CyberVista integrated hands-on practical labs, a question-bank,
flashcards, a lesson book, summary notes, and an electronic textbook to ensure
participants were well prepared. Each component was available digitally within a
Soldier’s Learning Management System (LMS) portal.

Soldiers could monitor their progress and performance with a personal
performance tracker embedded in the LMS. CyberVista tags content and assessment
questions directly to the CompTIA exam outline, making it easy to track areas of
weakness mapped to each domain and subdomain of the certification exam.
Furthermore, they received specific and granular feedback, as well as a robust
data source for performance and completion analysis. For example, if a Soldier
were to answer a practice question incorrectly, they could immediately review
their performance on related questions or link to the relevant on-demand
training video to revisit the corresponding lesson. This allows for efficient
course navigation for participants and provides actionable, data-driven insights
for both the Soldiers and leadership. 



The Signal School Commandant and Leadership received weekly class engagement
reports, outlining performance analytics and feedback for each cohort. To keep
Soldiers motivated and build friendly competition, participants also received
leaderboard results within live online sessions. With CyberVista’s forecasting
metrics and recommendations, the Army could assess and determine who is ready to
sit for the certification exam. Participants identified as not ready to take the
certification exam received individual study plans for additional support.







“IN 30 YEARS IN THE ARMY THIS WAS THE BEST TRAINING I’VE EVER ATTENDED. EVERY
SIGNAL AND CYBER SOLDIER IN THE ARMY NEEDS TO TAKE THIS COURSE WHETHER THEY NEED
THE CERTIFICATION OR NOT.”


Signal School Administrator








CASE STUDY

THE RESULTS



As a result of the course curriculum, approach, and reporting, CyberVista
accurately predicted the exam success rates of each Soldier who had gone through
the program. 95% of Soldiers that CyberVista recommended to sit for the
Security+ exam passed while a smaller subset of Soldiers that CyberVista
predicted were not ready did, in fact, fail.

With CyberVista’s custom-configured curriculum, Soldiers are not only better
prepared to sit for and pass the exam, but there is early anecdotal evidence
that they can actively apply what they have learned in a realistic manner
consistent with real-world job requirements (and the Army’s KSATs or knowledge,
skills, abilities, and tasks). Quantitatively, the Army has, to date, saved over
$90,000 by bypassing vouchers for Soldiers not deemed ready based on
CyberVista’s forecast metrics. These funds are now available for further
investments in skill improvements or certification pursuits. 

A senior administrator from the Army Signal School remarked, “In 30 years in the
Army this was the best training I’ve ever attended. Every Signal and Cyber
Soldier in the Army needs to take this course whether they need the
certification or not.” Likewise, a participating Soldier noted, “So far, best
block of instruction we have received!”

CyberVista is proud to service the US Army Signal School and NCO Academy as a
certification training partner and looks forward to continued partnership moving
forward within the United States Department of Defense in the coming years.





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     * Executive Leadership
     * IT Security EssentialsNEW
     * Cloud Security
     * Health IT
     * Incident Responders
     * SOC Analysts
   * Certification Preparation
     * Certifications for Teams
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     * (ISC)² CISSP
     * (ISC)² HCISPP
     * CompTIA Security+
     * EC-Council CEH
     * ISACA CISM
 * Resources
   * Blog
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   * Webinars
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 * About CyberVista
   * Mission
   * Our Story
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   * Partners
   * CareersAPPLY NOW
   * CyberVista vs. Other Providers
 * Connect with Sales

 * Solutions
   * Why CyberVista?
     * Diagnostics-First Approach
     * Use Cases
     * Our Methodology
     * Content Treemap
     * Professional Services
     * Workforce Framework for Cybersecurity
   * Role-Based Training
     * Executive Leadership
     * IT Security EssentialsNEW
     * Cloud Security
     * Health IT
     * Incident Responders
     * SOC Analysts
   * Certification Preparation
     * Certifications for Teams
     * Certifications for Individuals
     * (ISC)² CISSP
     * (ISC)² HCISPP
     * CompTIA Security+
     * EC-Council CEH
     * ISACA CISM
 * Resources
   * Blog
   * Case Studies
   * Whitepapers
   * Webinars
   * Press Releases
   * Government
     * Workforce Framework for Cybersecurity
     * Cybersecurity DoDD 8570 and DoDD 8140
     * Cybersecurity Training
     * Cybersecurity Maturity Model Certification
 * About CyberVista
   * Mission
   * Our Story
   * Leadership
   * Partners
   * CareersAPPLY NOW
   * CyberVista vs. Other Providers
 * Connect with Sales

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