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 * Support
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 * Red Hat Ansible Automation Platform Life Cycle


RED HAT ANSIBLE AUTOMATION PLATFORM LIFE CYCLE


OVERVIEW

As part of a Red Hat Ansible Automation Platform subscription, customers have
access to supported versions of on-premise packages, as well as hosted services
provided on console.redhat.com. Red Hat provides a published product life cycle
for Ansible Automation Platform so that customers and partners can properly
plan, deploy, support, and maintain their on-premise automation clusters as well
as hosted services that they use as part of the Ansible Automation Platform
subscription.

This life cycle encompasses stated time periods for each version of Ansible
Automation Platform, which is a logical grouping of many individual product
components. The life cycle for each version of Ansible Automation Platform is
split into production phases, each identifying the various levels of maintenance
over a period of time from the initial release date. While multiple versions of
Ansible Automation Platform may be supported at any one time, note that this
life cycle applies to each specific version of Ansible Automation Platform and
does not apply to (for example) the 1.x or 2.x major version as a whole. That
is, semantic versioning rules are not used as part of Ansible Automation
Platform releases (but specific contained components may).

Customers are expected to upgrade their Ansible Automation Platform environments
to the most current supported version of the product in a timely fashion.
Features and bug fixes target only the latest versions of the product, though
some allowance may be given for high security risk items.


ANSIBLE AUTOMATION PLATFORM ON-PREMISES INCLUDED PACKAGES AND VERSIONS

AAP version Automation controller version Execution Environments Ansible
Navigator version Ansible Builder version Private Automation Hub version RHEL
Version OCP Supported RHEL-provided PostgreSQL version 2.3 4.3 core 2.14,
ee-minimal, ee-supported, ee-2.9* 2.2.0 1.2.0 4.6 8.4+, 9.0+ 4.9-4.12 13 2.2 4.2
core 2.13, ee-minimal, ee-supported, ee-2.9* 2.1.0 1.1.1 4.5 8.4+, 9.0+ 4.8-4.11
13 2.1 4.1 core 2.12, ee-minimal, ee-supported, ee-2.9* 1.1.0 1.0.1 4.4 8.4+
4.7-4.10 12 2.0 4.0 core 2.11, ee-minimal, ee-supported, ee-2.9* TBD 1.0.0 4.3
8.4+ 4.6-4.9 12 1.2 3.8 Ansible Engine 2.9** N/A N/A 4.2 7.7+, 8.2+ 3.11 10

*The following supported execution environments include versions of Ansible Core
RPMs available separately in the Red Hat Customer Portal.

**We support all layered products and their use of Ansible Engine 2.9 until the
EOL of AAP 1.2. This will cover security fixes to the product.

Ansible Automation Platform requires at minimum Python 3.8 to function as
designed.


LIFE CYCLE DATES


ANSIBLE AUTOMATION PLATFORM LIFE CYCLE


SCOPE OF COVERAGE

Support will be provided for use according to the published Scope of Coverage in
Appendix 1 of the Red Hat Enterprise Agreement.

To encourage the rapid adoption of new technologies while keeping the high
standard of stability inherent in Red Hat enterprise product, the product life
cycle for Red Hat Ansible Automation Platform is divided into three phases of
maintenance, described below.


PRODUCTION PHASES

Life Cycle Phase Description Full Support Maintenance Support 1 Maintenance
Support 2 Qualified critical security fixes Yes Yes Yes Bug fixes by severity 1
Critical and important severity issues Critical severity issues None
Asynchronous Security Errata (RHSA) Yes Yes Yes Asynchronous Bug Fix Errata
(RHBA)2 Yes Yes No Select Software Enhancements Yes No No

1. Technical Support depends on the service level included in your Red Hat
Ansible Automation Platform subscription agreement.

2. Red Hat may choose, as an intermediate measure, to address serious issues
that have an important impact to customer business with a hotfix while a Red Hat
Bug Fix Advisory is created and verified.


FULL SUPPORT PHASE

During the Full Support Phase, qualified Critical and Important Security
Advisories (RHSAs) and Urgent and selected High Priority Bug Fix Advisories
(RHBAs) may be released as they become available. Other errata advisories, such
as Red Hat Enhancement Advisories (RHEAs), may be delivered as appropriate.


MAINTENANCE SUPPORT 1 PHASE

During the Maintenance Support phase, qualified Critical and Important Security
errata advisories (RHSAs) and Urgent and Selected High Priority Bug Fix errata
advisories (RHBAs) may be released as they become available. Other bug fix
(RHBA) and enhancement (RHEA) errata advisories may be released at Red Hat’s
discretion, but should not be expected.


MAINTENANCE SUPPORT 2 PHASE

During the Maintenance Support 2, qualified Critical and Important Security
errata advisories (RHSAs) will be issued and Urgent and Selected High Priority
Bug Fix errata advisories (RHBAs) will likely not be delivered. Ansible
Automation Platform releases in Maintenance Support 2 will be technically
supported, however, software updates will likely not be provided for these
releases.


SUPPORTING SOFTWARE

If supporting software (for example, PostgreSQL embedded database or the
underlying operating system and/or deployment platform) has ended its product
life cycle before the end of the Maintenance Support Phase, customers may be
required to upgrade to the most recent version of Red Hat Ansible Automation
Platform running on a supported component.

For additional clarification, the below provides more detail specific to Red Hat
Ansible Automation Platform not provided in the Enterprise Agreement.


ANSIBLE AUTOMATION CONTROLLER

Supported Activities Unsupported Activities Installation Database
Replication/Failover, Customer-Provided Database Upgrades External applications
integrated with Tower (i.e. Splunk, Okta, etc) Backup/Restore Playbook
development and debugging Configuration Custom API integrations Usage (API and
UI) Custom inventory plugins and credentials Operation Custom configurations




ANSIBLE-CORE

Support Do Not Support Installation Modified modules, plug-ins, etc. Usage
Playbook development and debugging Configuration Design Core and Network
Modules1 Community Modules Certified Modules2 Technology Preview features
Connection, Inventory, Fact Plugins Custom code through scripts, plugins, and
modules

 * 1Bug reporting (dependent on Life Cycle) and engineering bug fixes
 * 2Bug reporting only




EXECUTION ENVIRONMENTS

The ability to build and deploy Python virtual environments for automation has
been replaced by Ansible execution environments. Unlike legacy virtual
environments, execution environments are container images that make it possible
to incorporate system-level dependencies and collection-based content. Each
execution environment allows you to have a customized image to run jobs, and
each of them contain only what you need when running the job, nothing more.

Below is a chart showing the supported execution environments shipped with
Ansible Automation Platform, as well as the operating systems that are supported
as managed nodes.

Execution Environment Managed Nodes

ee-29-rhel8:latest

ee-supported-rhel8:latest

ee-minimal-rhel8:latest

Red Hat Enterprise Linux Server 6,7,8,9 [^1]

Ubuntu (x86_64 only):
14.04 LTS, 16.04 LTS, 18.04 LTS, 20.04 LTS, 22.04 LTS

Windows Server[^2]:
2012, 2012 R2, 2016, 2019, 2022

Network Devices:
* Arista EOS
Cisco IOS, IOS-XE, IOS-XR, NX-OS
Juniper Junos OS
VyOS

IBM Operating Systems:
** IBM AIX
** IBM i
** IBM z (z/OS)

NOTE: Certain collections may require specific versions of ansible-core. For
more information, refer to the collection documentation.

NOTE: Specific versions of ansible-core are tested against specific versions of
the above network operating system platforms. Red Hat does not maintain a list
of actual hardware mapped to the platforms above. Please refer to the original
equipment manufacturer for complete networking hardware and software
compatibility.

NOTE: Others - unlisted RHEL variants, SuSE, Solaris, etc.:
- Commercially reasonable support only (i.e. issue can be replicated on a
supported platform)

*Desktop/laptop devices and devices running desktop variants of supported
operating systems (e.g. Windows 10/11) are not covered by commercially
reasonable support unless a support exception has been granted with agreed
conditions.

**IBM-managed nodes are tested and supported by IBM and require a valid support
contract with IBM. Please refer to the following for more details: Ansible
Support for IBM operating systems and content

[^1]: Depending on what version is being managed, you may need to set
ansible_python_interpreter to the correct python path

[^2]: Windows nodes only support the connection via WinRM or PSRP. OpenSSH on
Windows is an experimental feature and it is not supported by Ansible Automation
Subscription.

For any machine or device that can run Python, you also need Python 2 (version
2.7 or later) or Python 3 (version 3.5 or later).


ANSIBLE EXECUTION ENVIRONMENT CONTAINER

Supported Activities Unsupported Activities Installation Modified Collections
Usage via Ansible Navigator Customer-created execution environments not using
base supported container images from Red Hat Container Registry Configuration
Playbook development and debugging Included Collections via Ansible Core
component Design Included Collections developed and supported by Ansible Not
included community Collections Included Certified Collections (passthrough to
certified partner via TSAnet) Custom code through scripts, plugins, and modules
Connection, Inventory, Fact Plugins included in Ansible Core component Direct
usage of Python or Ansible Runner components


CONTENT CREATOR TOOLS


ANSIBLE BUILDER

Using Ansible content that depends on non-default dependencies can be tricky.
Packages must be installed on each node, play nicely with other software
installed on the host system, and be kept in sync.

To help simplify this process, we have introduced the concept of Execution
Environments, which you can create with Ansible Builder.

Supported Actions Unsupported Actions Installation/debugging utility issues on
RHEL Installation/debugging utility issues on non-RHEL platforms Upgrades
Authoring/debugging EE definition Configuration Dependency issues/conflicts
Usage Debugging errors with additional build steps


ANSIBLE-NAVIGATOR

ansible-navigator is a command-based tool for creating, reviewing, and
troubleshooting Ansible content, including inventories, playbooks, and
collections.

A text-based user interface (TUI) for the Red Hat Ansible Automation Platform.

Supported Actions Unsupported Actions Installation/debugging utility issues on
RHEL Installation/debugging utility issues on non-RHEL platforms Upgrades
Playbook specific issues (debugging/authoring) Configuration Usage


HOSTED SERVICE OFFERINGS

At the time of this document updating the following software-as-a-service
offerings are available at console.redhat.com, via the Ansible Automation
Platform tile for customers who are entitled for access. Un-entitled customers
will need to purchase a subscription for the Ansible Automation Platform from
Red Hat or partner.


INSIGHTS FOR ANSIBLE

Insights for Ansible is provided as a user interface, and will always be using
the latest version that is made available. At this time, there is no stable
guaranteed API access for Insights.


AUTOMATION HUB

As part of a Red Hat Ansible Automation Platform subscription, customers have
access to a supported version of Automation Hub. Red Hat provides a published
product lifecycle for Automation Hub so that customers and partners can properly
plan, deploy, support, and maintain their private Automation Hub(s) that they
use with the Ansible Automation Platform.

This life cycle encompasses stated time periods for each version of Automation
Hub, starting with 4.2. The life cycle for each version of Automation Hub is
split into production phases, each identifying the various levels of maintenance
over a period of time from the initial release date. While multiple versions of
Automation Hub will be supported at any one time, note that this lifecycle
applies to each specific version of Automation Hub (4.2, 4.3 and so on).

Customers are expected to upgrade their Automation Hub environments to the most
current supported version of the product in a timely fashion. Bug fixes and
feature-work will target only the latest versions of the product, though some
allowance may be given for high security risk items.


AUTOMATION SERVICES CATALOG

Red Hat previously maintained the presentation of the Automation Services
Catalog offering. Ansible Services Catalog was moved to an on-premise offering
and was released as a tech preview as part of Ansible Automation Platform 2.2
and 2.3. Future releases of Ansible Automation Platform will not include the
Services Catalog and it will be deprecated going forward.


MAINTENANCE AND UPDATES STATEMENT FOR HOSTED SERVICES

GLOSSARY

Maintenance - Security and Application Bug fixes.

Updates - Application Feature Enhancements

Red Hat will maintain the presentation of all services within the Ansible
Automation Platform offering. This will include the securing of the service(s)
and their dependencies within console.redhat.com. Maintenance and Updates will
be delivered by Red Hat to the platform.

SERVICE OUTAGES

Red Hat will endeavour with best intentions to have the Hosted services
available at all times. Maintenance at times may require the service to become
unavailable for a period of time, Red Hat will notify users of any intended
outage.


Red Hat


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